ComplaintsforJustified Laboratories
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
In April, I signed up for an order of gummy bears with no obligation or membership. It was just a trial through ******** for gummy bears for weight loss. The company proceeded to charge my charge account **** monthly. I was ill at the time and did not take notice to the charges as I was diagnosed with multiple illnesses at the time, once I was recovering and found out, I called ******************* who said they could not come to conclusion and did not refund my money. I then contacted the business and requested to speak to a manager was told that there was no one available and someone would call me back in one to two minutes. No one ever returned my call , I told them I had only received product twice and refused shipment. Both times the product was a scam that I fell for and they were committing fraud and they had no right to continue charging my account and I had canceled anything that they said I had done which I had not to begin with. I simply did a trial Back in April 2023 which they denied canceling and I said it was only a trial so even though I called it wasnt even necessary for me to do so because I was not committed to purchase any future product yet they continued to send it, and to charge me Once I realize this and took action, I was denied at every turn. They are running a scam and continue to take advantage of others. I would like them stopped, and I would like them to return my money, and stop taking advantage of others. Unfortunately, I do not have any supporting documents as they have stopped running this ad on ******** and I was not smart enough to take a screenshot though I thought I had.Business response
12/13/2023
We acknowledge that we received a complaint by ************************** We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
T**** you for your understanding and cooperation in this matter.
Sincerely,
Justified LaboratoriesInitial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I found through a ****** Search their website to order Keto Gummies. I went through the order process, and have a bank statement to show the transaction has gone through (AU$217.69).At the time of placing the order, I received a text message at 10:13am from ***************** (presumably from the company,) stating the following -Hi *******, your Gummies booking is valid for the next 12 hrs. Finalize at annd.link/ZWA78H Again, 5 minutes later at 10:18am I received the exact same message, however, from a different number, ***************** The link is the same in both messages and it takes me to a different company website. There is nothing about my order on that link. I have not received an order confirmation by email. I believe I have been scammed and have no sense of security that I will receive my order at all.Business response
11/10/2023
We acknowledge that we received a complaint by ************************************** We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. In addition please note that we do not offer and SMS services and the shared screenshots of text messages do not pertain to our company. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously.If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Justified LaboratoriesInitial Complaint
11/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I placed an order for two bottles of Vista Keto AVC gummies at $52.95 each they charged my card for three bottles a total of $169.99 which my credit card company declined as they know this company as a scam company, keto gummies then put in another order after my card was declined under another company name called Buy Pump the credit card company didn't notice this as a scam company and let the charge go through after the first decline. This is a scam company and I would like my money back. I also will now have to cancel my credit card and get a new card because they're going to continue to charge my card for revolving purchases.Business response
11/10/2023
Hello,
We acknowledge that we received a complaint by **************************** We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously.If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Justified LaboratoriesInitial Complaint
08/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased two products in July and received one. Im trying to cancel my subscription and Im not able to. And Im still being charged for the products I no longer need and havent received. *** tried calling and texting but to no avail ! I regret trying this. Please cancel my subscription and refund my moneyBusiness response
09/01/2023
We would like to confirm that we have canceled your subscription. After reviewing our records, we found no communication regarding this matter on file. To ensure a smooth cancellation process in the future, we kindly request customers to send subscription cancellation requests via email to *********************************** This will help us process your requests efficiently and promptly. If you have any further questions or require assistance, please do not hesitate to reach out to us through the same email address.
Thank you for your understanding and continued support.
Initial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought keraessentials from the founder, a woman doctor, who had very helpful recommendations. The product was helping with my nail fungus issues. When the product was getting low I reordered but what I got was not the same. It is less thick, a different color, and doesnt seem effective like the original was. Even the labels are peeling off and the helpful hints are not included. I would like to know how to contact the original person who put together the product so I can have something that works. The original product was to be used twice a day after washing. They want you to use this 4 times a day and say nothing about cleaning first. I am greatly disappointed with what happened to a very good productBusiness response
09/01/2023
Our company, Justified Laboratories, would like to clarify that we have no affiliations with medical professionals or doctors. We regret any confusion or misunderstanding you may have regarding this matter. To address any concerns or issues related to your order, we kindly request our customer to reach out to us via email at *********************************** Our dedicated customer support team will be happy to assist and resolve any inquiries promptly.
Thank You
Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Order was accidentally placed today July 9th 2023 by my child playing with my phone, the credit card automatically populated when requested and before I could grab phone from him to exit out of site it went through. I attempted to call the company immediately but was disconnected both times so I emailed requesting the order be cancelled immediately and was sent an auto reply telling me to go on their site to the returns section I did and it just kept sending me back to the order screen with NO options to cancel it even attempt a return even though it wasn't sent it and just placed. This company is a jokeBusiness response
07/25/2023
Dear *******
I sincerely apologize for the difficulty you experienced while attempting to cancel your order. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
To ensure a seamless experience for all customers, we offer a user-friendly self-service portal where you can easily modify, pause, or cancel your subscription without any hassle. It puts you in control of your account, providing the flexibility you need to manage your preferences effortlessly.
Rest assured, your subscription was successfully canceled on July 9th, 2023. If you have any further questions or need any assistance, please don't hesitate to reach out to our customer support team. We're here to help and make your future interactions with us much smoother.
Thank you for your understanding, and we look forward to serving you better in the future.
Best regards,
Justified Laboratories
Initial Complaint
06/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered Slim ********************* 2/25/2023. I called within 1/2 hour to cancel the order. I was told the order was being processed. I should accept delivery, dont open the package and was given the return address. I did that and confirmed the package was received. I received an email stating the refund had been processed on 3/23/2023. I have not received my money back. I have placed 16 calls to get my $259.99. Ive spoken to Supervisors on the ************ who assured me they would speak with billing. Customers cant speak with them. They committed to getting my refund. No one follows up. I would NEVER recommend this product.Business response
06/27/2023
We acknowledge that we received a complaint by ************************ We have carefully looked through our database and we regret to inform you that we have no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible.
As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
T**** you for your understanding and cooperation in this matter.
Sincerely,
Justified LaboratoriesCustomer response
06/27/2023
Complaint: 20222647
I am rejecting this response because:My understanding is that Slim Candy Keto is a company they operate. They should contact a manager @************. They can provide the confirmation of my order. I need for someone at Justified Laboratories to light a fire under this company to refund my money. Im wondering what kind of investigation was done.
Regards,
***********************Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered Keto Strong for my wife on May 31, 2023 from Justified Laboratories, order *****. We received the order and only received 7 bottles instead of the 8 I should have gotten. Also all 7 bottles expire in 3 months and appear to have had the labels replaced. I have tried to contact Justified Laboratories multiple times but the number just plays music for a while and then disconnects.Business response
06/27/2023
Hi *****,
We appologize for the missing bottle from your order and we have issued a 100% refund for your entire order as a courtesy
You will receive a separate email that contains all details pertaining to the refund.
Warm regards,
Justified LaboratoriesInitial Complaint
06/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received keto acv gummies about 3 months ago (I had ordered them0. Then yesterday I received 5 more bottles of ACV gummies. I don't remember signing anything to get them, but I probably did. But I have been to all websites to find a way to cancel my order. I cannot find a way. Could you help me? I will pay for anything I have, but I don't want anymore. HELP!! ************************* 259 E ******************************************** ************ ThanksBusiness response
06/12/2023
We acknowledge that we received a complaint on 6/02/2023 by *************************. We have carefully looked through our database and we regret to inform you that we no record of any orders under your name or account. We understand how frustrating this situation can be, and we are here to assist you in any way possible.
As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.Thank you for your understanding and cooperation in this matter.
Sincerely,
Justified LaboratoriesInitial Complaint
05/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
It is a fraudulent order. They switched me from one bottle to 5 bottles of these gummies - Pro Burn Keto Gummies. I told them that is was a fraudulent call. I want the whole thing cancelled and to lose my debit card number.Business response
05/08/2023
We acknowledge that we received a complaint on 5/3/2022 by *****************************. We have carefully looked through our database and we regret to inform you that we no record of any orders under the name *****************************. We understand how frustrating this situation can be, and we are here to assist you in any way possible. As such, we advise that you reach out to your bank or credit card company to obtain the contact information of the merchant who you believe you placed an order with. They should be able to provide you with the necessary information to help resolve this matter.
If you have already attempted to contact the merchant without success, we suggest submitting a chargeback or fraud claim with your payment provider. This is a formal request to have the funds returned to your account due to a disputed transaction. Please note that we are unable to assist you further in this matter, as we have no record of any transaction with you.
We apologize for any inconvenience this may have caused, and we assure you that we take these matters seriously. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation in this matter.
Sincerely,
Justified Laboratories
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Customer Complaints Summary
25 total complaints in the last 3 years.
11 complaints closed in the last 12 months.