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Find a Location

Public Automotive Group has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Public Automotive Group

      3200 E Randol Mill Rd Arlington, TX 76011-6838

    • Public Automotive Group

      201 S Waco St Hillsboro, TX 76645-3358

    • Public Automotive Group

      3403 E Us Highway 377 Granbury, TX 76049-7420

    • Public Automotive Group

      3301 Franklin Ave Waco, TX 76710-7321

    • Public Automotive Group

      1208 S 1st St Temple, TX 76504

    Business ProfileforPublic Automotive Group

    Used Car Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    17 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Public Automotive Group has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Public Automotive Group

        3200 E Randol Mill Rd Arlington, TX 76011-6838

      • Public Automotive Group

        201 S Waco St Hillsboro, TX 76645-3358

      • Public Automotive Group

        3403 E Us Highway 377 Granbury, TX 76049-7420

      • Public Automotive Group

        3301 Franklin Ave Waco, TX 76710-7321

      • Public Automotive Group

        1208 S 1st St Temple, TX 76504

      Headquarters
      3200 E Randol Mill Rd, Arlington, TX 76011-6838
      BBB File Opened:
      3/20/1989
      Years in Business:
      35
      Business Started:
      3/20/1989
      Date of New Ownership:
      9/28/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • PAACO
      • PAACO Automotive Group
      • BTS Motors, LLC
      Business Management
      • Mr. Larry W. Lange, President
      • Ms. Teresa Saul, Manager
      • Ms. Veronica Contreras, Office Manager
      • Mr. Ignacio Varela, Vice President of Sales
      • Ms. Kim Nors
      • Ms. Shaunta Browder, Chief Technology Officer
      Contact Information

      Principal

      • Mr. Larry W. Lange, President
      • Mr. Ignacio Varela, Vice President of Sales

      Customer Contact

      • Ms. Kim Nors
      Additional Contact Information

      Fax Numbers

      • (817) 635-2001
        Primary Fax
      • (682) 936-4646
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      38 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Public automotive refuse to register my vehicle but demands a payment every week although they claim they are no longer in business

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dennica H

      1 star

      02/24/2024

      I wouldn't recommend this company nor would I ever use them again if my life depended on it. The customer service is terrible they are rude over the phone they ****** you from day 1 like they just assume you're not gonna pay them WEEKLY and the first day when we went on the test drive the dealer lost my driver's license somewhere between his desk and the copier and never even attempted to find it I LOOKED his response was oh ok just give you the 14 dollars to replace it never got it back never got the money to replace it either. They are terribly unprofessional all around I could on and on

      Local BBB

      BBB serving the Heart of Texas

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