Customer ReviewsforPublic Automotive Group

I wouldn't recommend this company nor would I ever use them again if my life depended on it. The customer service is terrible they are rude over the phone they ****** you from day 1 like they just assume you're not gonna pay them WEEKLY and the first day when we went on the test drive the dealer lost my driver's license somewhere between his desk and the copier and never even attempted to find it I LOOKED his response was oh ok just give you the 14 dollars to replace it never got it back never got the money to replace it either. They are terribly unprofessional all around I could on and on

I got a car in December from here and still have not got my plates my temporary tag is out. They told me my plates where mailed to me *********** closed all the lots and left one open. I call everyday and same old thing we will mail your license plates to you i told them about my temporary tag that is expired they told me to go get a new one for 12 dollars i told them no if i get a ticket they are paying for it. Do not buy a car from Public Automotive Group

I purchase a 2013 GMC Terrain on 11/03/2023, I drove off Lot got about 6 miles then stopped at red light and while stopped the vehicle started jerking back and forth really bad, so I called to public auto they were closed, so they would not be open until 11/07/2023 so I took car back to public auto they kept car 2 days then they call me and said it was fixed i picked car up and drove home then i left to go to store and service light came on when i stopped at red light again and car started jerking very bad so I took car back again to public auto they kept car again, then i got a call from service ************ service manager and he informed me that when car is checked out he"ll let me know more information. So i heard from on 11/15/2023 car still not ready. My wife and have to go back and forth to doctors we are seniors age 81 and 64 we informed ************ that we need the we purchased asap, but they kept giving me run arounds and excuses they would not give me a refund, not a loaner car. They have not returned car yet as of 11/27/2023 on they called me 12/21/2023 and told that the vehicle would be ready on 12/22/2023 and that I would be responsiable for 50% of repair. I made all car payments even thought we had no car from time drove off lot 11/03 /2023. WE help need because this is a rip taking advantage of seniors. I advise anyone not to buy from PUBLIC AUTO do research.

Got our car in July or Aug. First day driving off the lot check engine light came on. Called and took the car back to have it looked at. Took a week and still had to pay for it. Said they fixed it no invoice was given. Same day we picked it up. Light came back on. Took it back again. Another week in shop. Battery went out a couple weeks later had to pay for that extra on each payment for $400 for a battery!! Broke down a week ago check engine light and service stabilitrak came on. Said it was engine coil took a week to replace. He said it was $480 to fix and then said we only have to pay half and past due payment. Go to get it and pay another week they added rest of the $240 to the weekly note! Light just came back on again today!! Do they even fix it or just take your money!!

Had my car for 3 months. Car note has went up A $100 each time had never been behind on my car note paid for a tune up oil change and for my window get fixed gave the $300 up front to start it. They told me they was not going to return my money And did not fix my window or oil change They took my car back to the car lot and told me to go pick it up. Cause they wasn't going to fix it and was not going to return my money. I ask why cause they said. I need to pay more money cause engine Went out I asked for an invoice on the work. They said that they wasn't going to give me a invoice cause they don't have to they wasn't going to fix my car and wasn't going to give me back the money!im still fighting for my money!!

They have had my car since mid July..Still want you to make payments even though they cant figure out what's wrong with..Tell you they're gonna call you back in a few days but don't..Have talked to. Both **** and ********* at the **** office and when you suggest something they act like you dont know what you're talking about..Have even told them it was suggested by ******* to take it to a certified ******* dealership which they have not.. Even disabled my car when I had insurance and still had to pay $30 after proving that I did to get my car running again. Asked the *************** to send papers I received from. ******* and had to call twice for them to.do it and my car still not running..Start acting up after disabling the vehicle which was back around April ******* and here it is October but had the car since July

Bought my car on Saturday, broke down by Monday night, took it in said they were going to put me in a different car, ************ they gave me were just as bad. They obviously don't check the cars before trying to sell them, or hope whoever buys them are desperate enough to just deal with it. Told them I just wants my down payment back and walk away but now it's up to corporate, who no one can talk to if I get my money back... then they pull money that they don't tell you is automatic withdrawal and that takes forever to come back, and one of them has to be approved through corporate also. I'll never use them or any of their other businesses and I beg everyone else not to use them unless you like getting ripped off.

Public Automotive Group dealership is the worst. My 19 year old daughter purchased her first car here with her hard earned money. Since day one she has had nothing but trouble with her car. They have given her a hard time about fixing her vehicle and then the run around. It's been in the shop severals times with I don't know how many things wrong with it. Now the shop says the cars engine is is no good. So now my daughter is out of her car and her down payment. Ridiculous. Apparently, we aren't the only once complaining about this dealership. Take your money somewhere else. Please

Car always in shop horrible customer service. they sell crappy cars and scam money out of customers

Put money down on a car agreed to all terms of services then they go up on the payment fees without notice no notification was ever given as far as I'm concerned there's scheming me out of more of my hard-earned money not a good place to purchase a vehicle