Business ProfileforD.R. Horton America's Builder

I am extremely disappointed with my experience with DR *********************** a company that failed to follow through on their promises and showed a lack of accountability. Despite paying for a Smart Panel upgrade, it was never installed in my new home. I spent two frustrating years trying to get this issue resolved, only to be met with blaming of vendors and inaction.The lack of communication and responsibility from DR **********************'s team was astonishing. Even after escalating the issue to the ** of Phoenix, I received no resolution. It's unacceptable for a company to ignore their customers' concerns and fail to fix or refund their money for unfulfilled services.DR **********************'s actions demonstrate a clear disregard for customer satisfaction and loyalty. I would caution others from trusting this company with their home purchases, as they may face similar disappointments. It's essential to prioritize reliability and accountability when choosing a home builder.I hope this review helps others make informed decisions and encourages DR ********************** to reflect on their customer servicepractices.

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