Customer ReviewsforD.R. Horton America's Builder

Poor builder, poor customer service, poor communication, poor follow up, Construction defects, water intrusion, floors cracking, roof leaks, windows cracked, code violations pertaining to building process, roof vents improperly installed therefore water damage, and poor customer service. **************** not being honored and in fact refusal to fix warranty items such as cracked floors, Cracked windows, cracked shower, back slider doesnt work, roof leak kitchen cabinets broken, walls cracking, air conditioner not working and still ongoing. They refuse to respond as we are still in warranty window. Stay away from this builder.

We just bought a home from D.R. ********************** in **********, **. They have a Superintendent working for ***m in this area who purposely backed up his truck to ask our children who were innocently playing some personal and innappropriate questions like "how old are you?" "where do you live?" "Are you from here?" "what are you guys doing today?" He pulled up close and pretty much had ***m pinned to *** curb. I approached his truck asking him why he was talking to my child & ano***r child in *** neighborhood. He got very defensive. I told him he had no right asking ***m any personal questions or getting so close to ***m like that. He responded "that's your opinion." What???!! This is my child!! He was ***n approached by two dads in *** who told him to leave *** children alone. He refused to leave. He was creeping around *** homes that were finished instead of being over where he should have been Superintending where *** new homes were still being built. I called *** police who came out and told him to stay away from *** children. After *** police left he continued to drive right by ***m and harass ***m. I called Corporate H.R. and spoke with ************** who assured me he at minimum he would not be allowed back in *** neighborhood and that it was unacceptable. Well, 12 weeks later we spotted him back in *** neighborhood where he out of he sped off when he saw us video taping him. I called ************** in H. R. once more. This time she almost seemed to be sticking up for him??? I sent her *** videos, sheriff report case # and photos and have not heard back from ***** despite her promise. I have reached out to her for follow up. I am now being ignored. I am appalled that D.R. ********************** seems to want to sweep this under *** rug! I am under *** impression that America's Home Builder does not care about taking care of ***ir clients and does give a darn about *** safety of our children by keeping this **************** Superintendent employed! He is a huge liability but ***y don't care. Beware!!

I bought brand new in 2021, was told 6-8 months build time, it quickly became 18 months to complete the build. Lots of issues during the build process, multiple pieces of warped wood that I had to battle with the office to tell the construction manager about, then they send some young kid who doesn't care about being there to look at it. When I finally did move into the house, more and more things kept coming to light about how fast and crappy they put the house together, some doors don't even close now because of how much the house "settled" I have had to redo the strike plates in my front door and 2 of the rooms in order for them to even shut properly, let alone lock. Cabinets were supposed to be brand new, but scratches and dings are all over the place (I pointed this out in my final walkthrough) and they said it's passed their standards so nothing they can do. I had 2 holes cut for airflow passageways, but no vents just 2 massive rectangle cutouts above both my spare rooms, and they didn't even bother to clean up their mess. Drywall all over the tile and carpet. Paint is gritty and scuffs extremely easily and the only to clean it is to repaint. Using any kind of scrubbing takes the paint off entirely. Overall this house is built like ****, it was put together in less than 2 months and was extremely rushed. I will never buy anything of DR ********************** again, they've showed me they cannot do the job they promised nor fix the jobs they have messed up and been made aware of.