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Business Profile

Amusement Parks

Six Flags Corporate Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

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Six Flags Corporate Office has 28 locations, listed below.

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    Customer Complaints Summary

    • 719 total complaints in the last 3 years.
    • 200 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i bought a pass on march 19 ********************************************************************************************************************************* the form of a check. delivered to *************************************************************************************

      Business Response

      Date: 07/24/2025

      We have reviewed and issued a response.

      Customer Answer

      Date: 07/24/2025

      Complaint: 23646540

      I am rejecting this response because: i never even used the pass one time

      Regards,

      ****** *******

      Business Response

      Date: 07/26/2025

      We have reviewed and issued a response

      Customer Answer

      Date: 07/26/2025

      Complaint: 23646540

      I am rejecting this response because I had covid for the 3rd time really bad even missed my grandmas celebration of life. And it's unacceptable their customer service is horrible 

      Regards,

      ****** *******
    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets today 7/23 for my kids before they go back to college. We just moved to Texas and they were excited to go. The rides they wanted to ride were all closed. I dont see this on the website or I would t have purchased tickets. Batman and titan and ******* were all closed. Not sure why.

      Business Response

      Date: 07/24/2025

      We have reviewed and issued a response
    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this membership for months and the agents refuse to process the cancellation. They are continuing to try to charge my card. PLEASE CANCEL *** MEMBERSHIP EFFECTIVE 4/1/2025. THANK YOU

      Business Response

      Date: 07/24/2025

      We have reached out and issued response separately providing a resolution.

       

    • Initial Complaint

      Date:07/17/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Six flags is charging me $400 plus dollars for season pass for 3 people. I called them and they never pick up nor do they call back.

      Business Response

      Date: 07/24/2025

      We have reviewed and issued a response separately providing the information requested.  
    • Initial Complaint

      Date:07/17/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not accountable for the debt associated with SIX FLAGS HH LO. There is no contract between me and SIX FLAGS HH LO, and they have not provided the original agreement as requested.

      Business Response

      Date: 07/24/2025

      We have reviewed and issued a response separately requesting more information.  
    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I went to six flags fiesta Texas. We wanted to ride the pandemonium and we had a skip the line with our prestige membership, as we approached the line you hear the operator yelling to the guy holding the gate they need flash passes continuously. We showed the guy the slip the line pass and the operator just kept saying the same thing which we apologized and said that we have done this before and they usually let us on but no worries we will get in the regular line. I took a picture of the operator to complain about him later on. Good thing I did because after we waited in line, he was looking at us and as we began to get closer he called security and had us ejected from the whole park. He said we were yelling and cussing and that DID NOT happen. Im so upset to have my day ruined by some kid who just lied and wanted a power trip. Also to the officer who kicked us out, ****** ********, I was truly upset bc there was no resolution nor could we talk to anyone. In the SiX Flags guidelines it states that we should be able to talk to someone in guest relations to come to a resolution, we did not talk to anyone in management just some wannabe officer who took the employees word over ours and didnt bother to check the cameras. ****** ******** said Genesis ***** is his superior and was out of the country. I am filing a complaint to get reimbursement for today or to get something. This experience was absolutely horrible and ruined my only day off from work.

      Business Response

      Date: 07/24/2025

      We have reviewed and issues a response separately.
    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a yearly membership for six flags from March 2024- March 2025. This was supposed to debit my card monthly. I chose to not pay it out and paid a lump sum to pay it off entirely to avoid the monthly payment. I started getting calls from what seemed as if it was a spam call to speak regarding a membership. I thought well mine ended in March they just are inquiring about a renewing which i was not interested in. I then started getting calls i owed a balance which completely threw me off because i knew i had paid it in full. i started calling six flags and they informed me they rolled me into a new membership for 12 months on monthly payment in March (when it was set to expire) and i owed over $400. I explained i never wanted another one. I have tried over a month now to speak with someone i have emails for proof with getting the complete run around on this situation. A supervisor called yesterday and was very rude and ended up hanging up on me. I requested her manager to call me along with emailing another customer service email. online it shows i do not owe a balance to them but on the phone, they say i do. i have not been able to get any help or discuss this and get options to prevent it hitting my credit. i want to come to a resolution on this matter. This is very bad business practice almost sneaky and untruthful to customers.

      Business Response

      Date: 07/17/2025

      We have reviewed and issued a response separately. 
    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 Gold Pass Renewals and 2 2025 All Season Souvenir Bottles. The company changed their policy requiring all youth 15 years and younger to be accompanied by an adult 21 years and older. The passes were purchased for two 18-year-olds to accompany a 14-year-old during the summer while my husband and I work. This change makes these passes useless. It is my belief they are doing this to increase ticket sales as most people from the area have kids that enjoy Six Flags and its water parks during the summer. Two Gold Pass Renewal passes and 1 All Season Souvenir Bottle purchased on 5/26/2025 at 11:10 am totaling $201.66. Another Gold Pass Renewal pass and 1 All Season Souvenir Bottle was purchased on June 8, 2025 at 11:52 AM totaling $126.03. The chose to change their policy rendering the passes and bottles useless.

      Business Response

      Date: 07/17/2025

      We have reviewed and issued a response separately. 
    • Initial Complaint

      Date:07/14/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 3, 2025, my adult niece who relies on a prescription hearing aid due to a medical disability lost her device while riding The Demon at Six Flags Great America in ******, **. We reported the incident immediately, expecting appropriate support. Instead, we encountered negligence, disorganization, and what I believe to be *** non-compliance.We were given incorrect contact information at the Lost and Found area. No meaningful help was offered, and no formal recovery or accessibility process was initiated for what was clearly a medically essential item.Later, we learned that the original Lost and Found claim form which contained correct contact details and the hearing aid description had been torn up by park staff. When I attempted to take a photo of the torn form, which would have documented the parks initial mishandling and the accurate contact info we never received, a supervisor denied my request and asked us to leave the park. This response was not only disrespectful, but retaliatory. It ensured that the only paper trail of our report was destroyed and that no one would be held accountable internally.A follow-up email from Six Flags later directed us to fill out the claim again online with no recognition of the misconduct, no apology for being asked to leave, and no plan for remedying a situation that involved a critical medical device lost by a disabled guest.This is not a typical lost item situation. This is a matter of medical necessity, guest safety, and staff accountability. The mishandling of our claim, the destruction of a filed report, the denial of photographic evidence, and our removal from the park are clear signs of systemic failure in Six Flags customer service and accessibility practices.

      Business Response

      Date: 07/23/2025

      We have reviewed and issued a response.

      Customer Answer

      Date: 07/23/2025

      Complaint: 23596811

      I am rejecting this response because:

      Nothing is being addressed.

      I received the same e-mail response.

      This is just a cookie cutter reply,

      Regards,

      ****** *******

      Business Response

      Date: 07/24/2025

      We have reviewed and issued a response separately with further details.

      Customer Answer

      Date: 07/27/2025

      Complaint: 23596811

      I am rejecting this response because:

      Regards,

      ****** *******
    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My autistic son has been waiting for us to get enough money to go to HURRICANE HARBOR ( SIX FLAGS) . IN ******************** ******************** WE BARELY HAD MONEY TO FET IN AND BROUGHT SNACKS. THE WEATHER SAID THERES A CHANCE OF RAIN. ( IN OK ITS A WARM RAIN AND SUNCE IT WAS OPENED WE DIDN'T KNOW THEY WOULD CLOSE THE WATER SLIDES OF THERE WAS RAIN/ THUNDER IN THE AIR. AFTER WE PAID. IT WAS SUNNY WITH CLOUDS. NO RAIN. THE RIDES WERE CLISED AND WATER SWIMMING WAS OPENED. THE SUPERVISOR AND SENIORITY OF THE SUPERVISOR SAID THE RIDES WERE CLOSED TILL THE THUNDER PASSES. ? I ASKED FOR A REFUND THAT WAS REFUSED AND ASKED WHY THEY DIDN'T TELL US THAT THIS WAS GOING ON WITH THE RIDES AT THE GATE WERE WE PAID FOR THE PARKING AND THEN PAID FOR 2 TICKETS. TOTAL $160.35. MORE THAN WE HAD ON MY AUTISTIC SONS SOCIAL SECURITY CHECK. WE SHOULD OF BEEN NOTIFIED AND Given THE OPTION TO PAY UNDERSTANDING THE POSSIBILITIES OF THE CIRCUMSTANCES. OTHER PARENTS WERE IN LINE...STILL DRY LIKE ME AND MY SON FOR PAYING TO DO WATER SLIDES THAT WERE NOT AVAILABLE.. ( YET THEY ALLOWED ??) THAT IS FOUND ALL OVER ******** FOR FREE. PEOPLE COME TO PLAY ON THE WATER SLIDES HERE. IF IT WAS OPENED THEN EVERYONE ASSUMES SO ARE THE RIDES. LATER, THE RIDES WERE OPENED AND SHUT BACK DOWN AGAIN AT WITCH TIME THE ENTIRE PARK WAS CLOSED AND STAFF WENT HOME TOO. MY SON AND I GOT TO RIDE 1 RIDE ONLY BECAUSE WE STAYED TO SEE THE RIDES OPENED AND SHUT AGAIN SINCE WE WAS TOLD WE WOULD MOT RECEIVE A REFUND EITHER WAY. ( WHEN WE FIRST ASKED FOR A REFUND WE WAS STILL DRY,IN THE SUNSHINE CAUSE ***** WERE CLOSED.

      Business Response

      Date: 07/13/2025

      We have reviewed and issued a response separately.

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