Customer ReviewsforSix Flags Corporate Office

I've been a member for over 10 years but they cannot help me with a problem with my membership even after I call everyday for help all they say is "sorry there's nothing we can do, you have to figure it out" woow never want to be a member here again, six flags use to be my favorite place but I feel so disappointed now. As soon as I fix this problem I shall never again be a member here, due to their lack of help.

Hi ,were very sorry that that was your experience with us. Please send a note to **************************************************** so we can further look into your concerns.

Sunday, January 7th **** my daughter went on a ride at ** Fiesta Texas in ***********. Her and her friend did not see a basket to put their phones in (like the previous rides.) Her phone dropped on the ride and she, her friend and the ride operator saw where it dropped, but she was told by the ride operator and lost & found, (who took her report), it would be retrieved that evening after the ride was not running and the park closed because it was a safety issue. Upon picking her up and learning this, I spoke to a security guard who assured me again, there was a procedure for that and the phone would be retrieved that evening; ** would reach out to me to pick up and/or make fed ex arrangements that week. A picture was even included in the report that her friend had taken showing them where it had fallen below the ride. I checked the phone locator out of curiosity because a rain and heavy wind storm had blown it that evening after the park closed. Shockingly, the phone had still not been retrieved! Their park recovery procedures are apparently as lacking as their communication channels. I have contacted them almost everyday going around in circles to get to the right person to no avail. This was a brand new phone she got for her birthday (that if I am not compensated for) will have to pay off in addition to getting her another new one. Had the phone been retrieved as promised we would not be in this situation!

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

Six flags has lost our business forever. Their waterpark is worn down and the water smells. The smell is so bad that it took multiple washes to get it out of our swim suits. We started to try to cancel our subscription in the spring. The website link would not work so a chat with the customer support told us this was temporary. We tried again later and again talked with customer support that told us we had to email a request. That failed due to not using the original email address. Now finally (6 months later) we are being told they will cancel immediately but our deposit is forfeight.

Hello, we apologize for your difficult experience. We strive to provide a fun environment to all our Guests. Please send us a note by contacting *************************************************** so we can better assist you.

My wife and I have for many years have purchased season passes to take ****** youth to the water park multiple time a week in ******* during the summer. On September 2nd we purchased 5 season passes as we do every year. On September 15th my wife had 2 strokes. The effect of the strokes not only had caused us to stop fostering but she is in no condition to use the seasons passes. I attempted to reach out to Six Flags explaining the situation and although I understand that the is a policy of no refund I requested that this Amusement park that makes millions every years to consider refunding the $309.50. I was shocked by multiple emails back and forth that although medical documentation of restricting my wife to drive, sign legal documents, or participate in activities that she could fall or get injured this was not sufficient for Six Flags and requested private confidential medical records that had specific vocabulary without providing a document for them to consider returning $309.50 to customers who has had years of loyalty and had an medical emergency to have a full home to an empty home, to a couple who now have multiple medical bills with just the Ambulance bill being $620. Eventually I was told that because of my inability to provide sufficient medical documentation that it will be escalated and Six Flags was unable to provide a timeline. I am shocked that an amusement park is unable to return $309.50 when they make millions every year. That the only reason season passes were bought was because of our loyalty but now that we have no kids and are physically unable to enjoy the park Six Flags is unwilling to consider a refund of **** season passes that are unused and are unusable. It is mind blowing that I was to be felt like I must grovel and beg for Six Flags to refund $309.50. That Six Flags is unable to apply human compassion to a family that has already experienced so many difficulties and help a family that has been loyal for years to return $309.50.

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

I went to the Six Flags in *********** on 12/16/2023 for my daughters 3rd birthday. We wanted to experience the Stunt Pilots ride but were turned away by an employee (****) because my daughter was 2 inches short of the required height. Thats understandable and I was going to accept until I noticed that a girl behind us who was the same height as my daughter was let through. This made me feel discriminated and I immediately requested to speak to an supervisor who referred me to the guest services. I spoke to ***** who filed an complaint on my behalf and gave me a case number. Once again I asked to speak with manager but he never showed up. I waited for an hour but he never showed up. It looks like the management was trying to sweep the whole incident under the rug. This is completely unacceptable and beyond unprofessional.

Hello, we are disappointed to hear of your recent experience. We strive to provide a fun environment to all our Guests. Please send us a note by contacting *************************************************** so we can better assist you.

After your park annual passes are expired, the park will keep billing you with no way to cancel the automatic payment set up. The website states, that I have no passes, yet they keep changing my credit card.

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

Money hungry business they dont fix errors on internet when customers make mistakes they say final sale no refunds. This is a huge sign that they cant fix issues or lack good customer service skills and Ill never go there again.I got tickets for my sons birthday but bought too many tickets and wanted them to fix it but no they decided to just take my money for unused tickets instead wow. Made an error online and they dont give any option to fix it but rather just say final sale! Like its life or death. Usually other business help fix the error instead of stealing from customers.

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

This complaint is my last option in dealing with this flash pass nightmare. At the time I purchased my flash pass ticket the website wasn't accurately reflecting a discounted price for the ticket, and I was told by someone working in the park that I would need to purchase the tickets online, and as long as I did it at least the day before I enter the park (purchase on 10/19 when I would enter the park on 10/20), I can request a refund for the incorrectly charged amount. Price is supposed to be $245 per ticket ($275 with the advertised $30 discount) and I am requesting a refund for the difference. Correspondence is as follows: 1) 10/19 I spoke with ******* at Six Flags Tech Support 2) 10/19 I spoke with gentleman at Six Flags (6:15pm)3) 10/19 purchased a flash pass ticket for my visit on 10/20 4) 10/27: online chat with ******************** who said she can't honor the price, stating that the $275 price is already discounted by $30, although there is no where on the site where she can point me that says the fixed price is $305. I was stunned by the lack of professionalism by this rep; the moment I started questioning the validity of her statements they statements If you dont mind, Im ending this conversation. Just like that, she cut off the chat with the problem never being resolved.I attached the following in my complaint to PayPal but they said they couldnt do anything because the merchant (Sic Flags) is claiming the price is accurate. 1) Receipt for purchase 2) Proof of website error on priced ($275 price should have reflected $245) 3) Proof of what sale prices look like when discounted.For the amount of money we spent that day on platinum passes, premium parking etc, the least Six Flags can do is fix the price of the tickets and refund the difference.

Thanks for taking the time to leave us a review. Very sorry your experience wasnt what youd hoped. Please send a note to *************************************************** , so we can better look into your concerns.

We recently took a trip to *********** and decided to spend a day at Six Flags. I had purchased the membership as it leads you to believe that you had full access to the full Fright Fest attractions. When we got to entrance gate and had the employee scan our passes, they proceeded to tell us to go pick up our wrist bands at the Fright Fest booth. Once we got to the front of the booth for the wristbands, we were told we had to purchase them as its not included and if we wanted full fright fest experience, we had to purchase the tickets. I spoke with the *********************** hotline and was explaining to them that even in the *** section of the Six Flags page, it shows that the memberships do have access to the Fright Fest but they still didn't want to provide a refund for false advertisement or to cancel my membership for the same reason but were stating that they could not provide a refund and offered to provide me 2 complimentary snacks and 2 ride exit pass. Six Flags needs to update their info and properly disclose what is included when purchasing the memberships and also in their *** section.

Hello *****, ***** us to take a closer look at this for you. Please contact us at *************************************************** with your information so we're able to best assist you. Thank you.