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Business Profile

Online Car Dealers

Carsandpickups.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Reviews

Customer Review Ratings

1.36

Average of 11 Customer Reviews

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Review Details

  • Kim H

    Date: 08/22/2022

    I purchased a GMC 2500HD truck with 30k miles on it for my son in June. The picture showed 2 keys and no key fobs. Before purchasing the truck, I negotiated two programmed key fobs to be included with the truck. The salesman agreed (have text screen shots to prove). After two months of trying to get the key fobs, they sent two from Amazon. I took to my local GMC dealership and they can't be programmed. I've called and requested return calls from the manager and have never received a call back. In addition, one tire needed to be aired up within days of purchasing the vehicle. After the 3rd time of airing up the tire, we took to Discount Tire. They let me know there was a temporary plug (only meant to get from point a to point b) put in the tire. The tire was not fixable so had to replace this tire. I've purchased many vehicles from many dealerships and certainly won't be doing business with this shady dealership again.

    Carsandpickups.com

    Date: 08/26/2022

    Hi there, Thank you for your feedback. We value any information so that we can continue to improve. We are very sorry to hear about your situation. At carsandpickups.com we want all of our clients and potential clients to have an enjoyable experience. Of course, we cannot always control this but we strive daily to improve.

    We are very transparent with all of our clients in all areas. We photo all items that come with the purchase of a vehicle. In this case, there were not any key fobs advertised and we did not offer to buy, program, or send them to you. If you received some, it was not done so through our establishment. We have no record of any such purchase. Nothing was sent through our mailing system either. As far as the tire, we did not experience any issues prior to your purchase. If the tire held air for several days after the purchase, then we are not sure what the cause would be.

    Again, we are very sorry. We hate to hear when someone is not satisfied. Thank you!

    Kim H

    Date: 08/26/2022

    Your salesman sent us the key fob directly from Amazon.

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