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          Carsandpickups.com has 1 locations, listed below.

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            Business ProfileforCarsandpickups.com

            Online Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 15 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            12/20/2012
            Years in Business:
            12
            Business Started:
            4/8/2011
            Business Started Locally:
            4/8/2011
            Business Incorporated:
            3/18/2011
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • RSD Partners LLC
            Business Management
            • Mr. Scott Davidson, Dealership Principal
            • Mr. Matt Benowitz, General Manager
            Contact Information

            Principal

            • Mr. Scott Davidson, Dealership Principal

            Customer Contact

            • Mr. Scott Davidson, Dealership Principal
            • Mr. Matt Benowitz, General Manager
            • Mr. Ron Davidson, Member
            Additional Contact Information

            Fax Numbers

            • (972) 387-2277
              Primary Fax

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/29/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            AVOID THIS DEALERSHIP AT ALL COSTS. Seems like a lot of the same reoccuring issues!I purchased a used 2019 **** F-350 from the ******/Addison ******** on 8/15/23. The purchase was coordinated over the phone thru multiple text messages and phone calls. After arriving at the dealership, my wife and I took a test drive and the sales representative was updating the sales ppw so it was ready to be signed after the test drive was over. I had informed the salesman and the business manager at the time and prior to arrival that my license has not been updated as I had just moved and the address the on title paperwork needed to reflect my new address. I was given a bill of sale (with old address) and a temporary registration (attached) form to keep in the vehicle which had the correct mailing address on it and was assured by 2 individuals that this would be the address used for delivery of title/registration ppw. Well, it wasn't, and the title was delivered to the wrong address. The dealership was notified on 9/15 of the error and from there it took 2 weeks for a replacement title to be ordered. In the interim, my temporary tag that was issued by the dealership expired on 10/15. In order to receive a temporary tag in the ****************, you need to have a vehicle in the process of being titled, which I cant do without a title. I informed the dealership of this a week prior to expiration as well as 2 times after. It is now 11/29, I still do not have a replacement title, I dont have a temporary tag to drive the vehicle legally, and havent been able to do for 46 days. After being told "I know its frustrating, mistakes happen, etc etc, I was now informed that they no longer had an interest in discussing the situation and informed me that their attorney would be contacting me due to my frustrations and being "disrespectful", which was the equivalent of me pointing out how they have screwed up multiple times over and over and are unwilling to resolve.

            Customer Reviews

            15 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tyler R

            02/27/2024

            Was in the market to buy a truck specifically to haul a trailer, After looking at dealerships and trucks online I came across carsandpicksups.com. I called to look at one truck in particular. I met with a salesman named *** and he brought the truck around for us to test drive. We test drove the vehicle and everything seemed to be okay at the time. I inspected the truck to the best of my ability and decided it purchase it. Despite some issues with the dealership sending incorrect information on the purchase agreement to the bank for the loan causing some delays the service we got at the dealership was fine. The truck sat for a few days since it was not purchased to be driven everyday as a commuting vehicle and was only driven a few times, short distances. Two weeks after i purchased the truck we decided to drive it and once we turned on the truck we noticed no air. The blower motor on the hvac system had gone out. And we noticed the gears were sticking. Four days after that we took the truck on the highway for the first time and the check engine light came on and the truck begin to omit a burning smell. We immediately brought the truck into a dodge dealership and was told the transmission needed to be completely replaced. We contacted the dealership right away since we had not even had the truck three weeks and no one would help. We were unable to get a supervisor or manager to speak to. After doing our research on the dealership its clear this has happened to many people and this dealership sells vehicles that should not be sold and they are reckless and not be allowed to sell this vehicles in this condition. They take no responsibility and do not care whatsoever the situation they put their customers in. Now we have thousands of dollars in repairs we cant afford and a loan for a useless truck and we have not even made a payment on yet.

            Local BBB

            BBB serving North Central Texas

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