ComplaintsforDynata LLC

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been a long time R-Rewards survey taker. I have over $1300 earned credits and cannot access the account. I have messaged multiple times and only received 1 reply. In my message I clearly stated that I cannot login to the account. I ask to have a code sent and no code is sent for password reset. I also clearly stated that I have checked my spam box for the code. I have enabled cookies, made sure they werent blocked,cleared my cache etc to see if I could get a code, to no avail. The only response I received was asking me if I checked spam, which I had already told them and to forward my email address and birthdate to them, which I did and no one responded back after following that direction. I messaged again and no one responded. I called **************** in *****. They took my information and no one called me. I have $1300 in the account which is years of surveys. I was saving for retirement and now I want access and no body helps **** never had an issue with E-Rewards until now. I greatly appreciate help in accessing my credits.

  Business response

  03/18/2024

  Thank you for reaching out to us. 

  We checked our records and verified that our support team is already looking into the matter. The member can refer to ticket #******* for updates.

  Thank you!

  Customer response

  03/18/2024

  I am rejecting this response because:   I have tried the accessing my account by changing my email address and resending the code to reset password,to no avail. Perhaps they good assign a temporary password and ***** can change once I login as other websites do? I also have checked spam/ junk blockers,cleared history etc and I am not able to log in.

  Business response

  03/25/2024

  We apologize for the inconvenience.

  Your account concern is being looked into closely by management to ensure resolution. We will be in touch for any updates through ticket #*******. 

  Thank you for your patience.

  Customer response

  03/27/2024

  I have reviewed the business response and accept this resolution. I want to add that a person by the name of ******* helped tremendously with a resolution. She fixed the login issue and got me all my credits in a payout. A big thank you to her! She is a gem.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business is horrible. I have completed many surveys so far, in the beginning I had a few errors but some actually credited me for my time which is ***** minutes or more for each survey. The last maybe 4 I have completed, after I get all the way through, will then tell me the survey is full. I have reported multiple surveys but have only been credited for I believe two. The others straight up lie and say it terminated after a minute, which is absolutely false. I want what the company promised me, compensation for my time, thoughts, opinions, data.

  Business response

  03/18/2024

  Thank you for reaching out to us.

  We have forwarded the member's concern to our Branded Team for further checking. Once we have more information, we will update this complaint case.

  Thank you.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday, Feb 26th, I received a text message stating the following:Hi *****, Dynata is conducting a short survey on issues important to residents of *********. A few minutes of your time will make a difference. Survey: ***************************** To stop receiving messages from us, reply STOP.I had a few minutes and decided sure, why not. I began to answer some basic questions like, who would you be more likely to vote for, ***** or *****? That sort of thing. Undecided, moving on. They ask about senators, they ask about local. So far, so good. But then comes the classic push poll. "Would you be more likely to vote against an extreme conservative who supports banning books and violating the basic freedoms we are guaranteed, or an extreme liberal?"Woah woah woah. Hold up. That right there is manipulation. That is political marketing guised as a non-partisan, data-seeking questionnaire. I'm not as ignorant as most on these issues. I'm well aware that when they say "banning books" they mean "curating content for minors in the education system so as to preclude child *********** as seen HERE ******************************************************************** Run a ****** search for ********************* and you'll MAYBE find 2 results out of the first 200. Even ****** tries to hide the truth of what's in these books from the masses. And political marketing such as this "survey" further attempts to confuse the ignorant sheep and misdirect them into thinking ppl just want to "ban books". It's absolutely incredible how dishonest people can be in their pursuit of power or loyalty to a political dogma they've attached their entire identity to.If "extreme conservatives" merely want to stop child **** in schools I'd say I'm good with that.Perhaps the questionnaire should give some examples of extreme liberals, such as the gender cultists who climb mountains to proselyte one single child, convincing them to chop of their genitalia. Keep it fair and balanced

  Business response

  03/05/2024

  Thank you for reaching out to us. 

  We have contacted the respondent through email for more information regarding their complaint. 

  Thank you.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a member of *************** for several years, but in recent weeks off and on i am not able to access my account. I have sent several emails to them regarding having to verify my account via Veriff which requires me to use a camera and or photo ID to verify my account before i can access my account which i cannot do and which i feel is very invasive. I am able to verify my account via text message and they know this as i have done it before. Today they reply to my most recent email saying i violated their rules which is completely untrue. I have been doing their surveys for years. I am tired of them saying my account as been suspended and or not being able to access my account because of their invasive system. I want to be access my account without problems. They are cheating me out of my points which i earned doing their surveys. They are being totally unfair.

  Business response

  03/05/2024

  Thank you for reaching out to us.

  We apologize for the inconvenience the member experienced. We checked and verified that their account has been reactivated. 

  Thank you.

  Customer response

  03/05/2024

  I have reviewed the business response and accept this resolution.  But if it happens again, as this has been an on going problem, i will file a complaint again. They need to fix the issue so that it does not happen again.

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Brainless Surveys in ********* ********** dba Branded Surveys owned by Dynata **************** in *********** committed fruad and unethically stole my PayPal redemption of $27,by suspending my membership with no prior notice,thus stealing my earned rewards.Dynata needs to pay me the $27,I earned so I can move on and find an honest company that doesn't rip:off their members,like Brainless does.

  Business response

  03/05/2024

  Thank you for reaching out to us.

  We apologize to hear about the issue that the member encountered. We have forwarded their case to our Branded specialist for further investigation. Once we have more details, we will update the complaint. 

  Thank you.

  Business response

  03/06/2024

  Thank you for waiting. 

  Upon investigation, our Branded Surveys team will not be removing the suspension on the members account unless they go through Veriff and refrain from responding rudely to our team. 

  Thank you.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  - Completed a survey to the end, and never received point for completing survey, (2/19/24.- This is a regular occurrence and I have to keep contacting the support at e-rewards.

  Business response

  02/26/2024

  Thank you for contacting us. 

  In order for us to assist you further, kindly provide us more information regarding the survey you took (topic, amount offered, date completed) so we can check our records and adjust the necessary points if needed. 

  We also checked our records and found that our support team has been actively providing assistance regarding your concern. 

  Let us know if you need anything else.

  Customer response

  02/26/2024

  I am rejecting this response because:   

  It is very hard to know when you will not receive credit for a survey taken. I don't take not of the survey's before starting to document the information that you are requesting.

   

  *********************

  Business response

  03/05/2024

  Thank you for your response.

  We do see that the member has been in communication with our support team regarding his survey concerns. We can assure our members that any complaints, like missing survey points are investigated properly so we can make any adjustments necessary. 

  Thank you!

• Initial Complaint

  01/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I had earned a $25 Krogers gift card and have repeatedly asked for assistance from them to email me the card, but have had no response. I ordered the card on 9/9/2023.

  Business response

  02/06/2024

  Thank you for reaching out to us.

  We checked our records and verified that a similar concern was brought up by the member on November 2023. One of our agents already provided the member a link to access their missing gift-card (ticket #*******). We don't see any new redemption made by the member since so we're assuming this is the same reward they are looking for. 

  The member can simply click on the link we already sent them to gain access to their reward.

  Thank you.

  Customer response

  02/07/2024

  I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.

  Thank you

  ***************************

  Customer response

  02/12/2024

  I am rejecting this response because:   

  
  I repeatedly tried that link and also repeatedly sent them messages by email and on their site with the chat. The link DOES NOT WORK.
  
  Thank you
  
  ***************************

  Business response

  02/15/2024

  Thank you for waiting.

  Our support team reached out to the member via email (ticket #*******). If the member has further questions or concerns about the e-giftcard, we encourage them to respond to the email we sent. 

  Thank you!

  Customer response

  02/18/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company keeps calling me at inappropriate times at night. The first call was 11:41 , tonight it was 10:41. I've texted to be removed from their list. I've called their do not call lists. I've left 2 voicemails. Although I have a west coast area code, I reside on the east coast and they are calling past what time is allowed.

  Business response

  02/06/2024

  Thank you for reaching out to us. 

  We have forwarded the respondent's request to be placed in our internal Do Not Call list. 

  Thank you.

  Business response

  02/15/2024

  We apologize for the delay.

  We have added the number included in this complaint to our Do Not Call list. 

  Let us know if you need anything else.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These guys are the worst. They call all hours of the day and night. I've asked to be removed. The lady tonight was just plain rude. "If you don't have time for the call we'll just call you back at another time" and hung up. How in the world this place has an A rating is beyond me, I'm guessing like all agencies these days the BBB is also "for sale". Disgusted.

  Business response

  01/29/2024

  Thank you for reaching out to us. 

  We have forwarded the request to have the phone number in this request be added to our internal Do Not Call list. 

  Let us know if you have any questions.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i registered with e-rewards to complete surveys and then rewarded with gift cards after accumulating a certain amount of points. I accumulated enough points to receive gift cards they offered, i attempted to redeem my points for said gift cards only to be presented with a pop-up demanding me to stand in front of a camera and take a selfie of me holding my drivers license for verification purposes. i refused this odd request and discovered that my selfie with me holding my identification will be sent to the country of ******* to verify my identification. This I.D. verification process was not asked of me when registering for an account with them or i would have not registered, now they refuse to pay me for the many many hours of surveys i completed. Its dynata/e-rewards responsibility to pay their survey takers from the money they receive from advertisers but they are not paying!

  Business response

  01/29/2024

  Thank you for reaching out to us. 

  Keeping our member's account information safe and secure is extremely important to us, which is why weve partnered with Veriff, a global verification system. During the redemption process, members may be asked to confirm your identity through Veriff by uploading a valid government issued ID and a photo of themself. Once the account is verified, they can finish the redemption process and will no longer have to go through Veriff again on their next redemptions. 

  Since the member's account is new, we need to have them fully verified first before we can allow a successful redemption.

  Thank you for your understanding.

  Customer response

  01/29/2024

  I am rejecting this response because:   nothing resolved, generic response from company, I want my reward I earned 

  Business response

  02/06/2024

  Our apologies for the inconvenience. 

  Unfortunately, we require the member to go through Veriff to claim their redemption. This is part of our security measure to decrease, and ultimately ensure that fraudulent redemptions are stopped. 

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩