Business ProfileforDynata LLC

I have been a long time R-Rewards survey taker. I have over $1300 earned credits and cannot access the account. I have messaged multiple times and only received 1 reply. In my message I clearly stated that I cannot login to the account. I ask to have a code sent and no code is sent for password reset. I also clearly stated that I have checked my spam box for the code. I have enabled cookies, made sure they werent blocked,cleared my cache etc to see if I could get a code, to no avail. The only response I received was asking me if I checked spam, which I had already told them and to forward my email address and birthdate to them, which I did and no one responded back after following that direction. I messaged again and no one responded. I called **************** in *****. They took my information and no one called me. I have $1300 in the account which is years of surveys. I was saving for retirement and now I want access and no body helps **** never had an issue with E-Rewards until now. I greatly appreciate help in accessing my credits.