Complaints

This profile includes complaints for Regus Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Regus Management Group, LLC

  15305 Dallas Pkwy Fl 12 Addison, TX 75001-4637

• 

  Regus Management Group, LLC

  15301 Dallas Pkwy Ste 300 Addison, TX 75001-4669

• 

  Regus Management Group, LLC

  84 State St Boston, MA 02109

• 

  Regus Management Group, LLC

  10 Dorrance St Providence, RI 02903

• 

  Regus Management Group, LLC

  275 Grove St Auburndale, MA 02466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an office with Regus, and they required a "retainer" balance (fancy name for a deposit). I leased the space for 3 years, and each year the rent went up. When the rent went up I had to pay into the retainer. The rent started out at $483.65 per month, and my third year it was $606.05, but my retainer balance was up to $1,198.00. The last month I was there, I had to pay a "restoration fee" of $470.25, weeks ahead of when I moved out. The lease agreement says that they will return the retainer balance "within 30 days" of the end of your agreement. My agreement ended 4/30/25. I turned in my keys a few days ahead of that, left my space in good shape, always paid rent and any extra fees on time. I was told on 6/12/25 that they would process it on 7/1/25, and It is now 7/8/25, and the company will not return emails or calls, and I do not have my retainer balance. They show my retainer as a credit on my account.

  Customer Answer

  Date: 07/11/2025

  Hello, the company resolved my issue and returned my retainer balance today. Thank you for your help!

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, I entered into an agreement for office space rental in ***********, ** with Regus Management LLC, account ********. On February 7, 2025, I was notified that the office space that I was renting would be permanently closed by Regus by February 24, 2025. I was told that I HAD to move to another location and that my agreement could not be terminated. However, the new location that I was being transferred to did not work for my business. I was not provided with an amended agreement to sign, that outlined by new office space rental to include address and office number. I have not stepped foot into the new location, nor picked up any keys to a new office since my original office space was permanently closed. On April 08, 2025 and again on May 20, 2025 Regus has charged my credit card on file (for my original account) for monies owed to the new office space I do not have a signed agreement for (account ******** (MA, Northbourgh- Barefoot location). I have tried to work with the local city manager, and the area manager with no luck. The response from both individuals is that my agreement and all account information automatically transferred. However, on April 8, 2025 I was charged a late fee for March rent. Additionally, my personal information and that of another business was enter mixed on my account in March of 2025. I was able to view billing information, payment history, invoices etc for another business. I am requesting the amount of the April 08 charge (*******), May 20 charge (******) and retainer of ****** be returned, and not sought due to no signed agreement for the MA, ************ location. Additionally, I am seeking written confirmation that my agreement was terminated when the ***********, ** location permanently closed.

  Customer Answer

  Date: 06/16/2025

  Please be advised that I have not heard from Regus with regards to my complaint as of today, June 16, 2025. 

   

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an entrepreneur trying to build an online business. Last summer, I had a horrible experience renting an office from REGUS MANAGEMENT GROUP. I only used SPACES / REGUS offices 4-Days in **************************** internet access was not secure - unacceptable / see photo 6/20/2024 6/25/2024 6/26/2024 My experience with renting an office from REGUS MANAGEMENT GROUP:1. Spaces office internet access was not secure - unacceptable / see photo 2. Spaces office with a dead plant and dirty windows.3. On the initial tour, I was told window offices were available, but when I requested an office with a window, I was told, "It's reserved for showing potential clients"4. Then I put in a back office next to 2 chatty women working for a title company - no privacy.Numerous charges on my account have been charged but are unaccounted for. Over-charged the 1st month renewal.Difficulty reaching someone at the company to address billing issues. Rented an office for 4 days, having difficulty canceling and getting out of the contract. Unsecured internet connection. [photo proof]Unfriendly support staff at the two locations I rented.

  Customer Answer

  Date: 05/05/2025

  To clarify...   I used the rental office 4 days in June only.  

  #1 complaint is not having a secured internet, [deal breaker] I mentioned numerous times during the inital visits to both locations

  #2 complaint is that I did not authorize payment on credit card for the charges made after 7/24/2024. 

  I contacted Covid over the July 4th Holiday weekend, along with seveal family members, so we were confined to home for 2-1/2 weeks.  On 7/24/2024 I sent email closing my account, and I removed my credit card from the online account.  I was not comfortable with unsecured internet and my ******************** hostspot] was not picking up a signal in both locations. 

  I am now being threatened with it being sent debt collector from this email address:     Newdebt NAM <********************************************************>

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were going to lease space at ********************************* ***********************. The space was still under construction even though they started renting offices early Feb. 2025. I told them I could not take possession of the space while construction was going on due to severe health issues. They changed the move-in date to March 3. Unfortunately, they were still doing construction when I went to pick up the keys. Additionally, I requested a larger desk in February, it was not ordered. On March 17, 2025, I requested an update (i.e., construction still ongoing, furniture delivered). I received an email that same day saying the "your office construction are completed". We are working on the desk being delivered by tomorrow. My question was not about construction in the office I reserved, but the suite, as there was construction dust still in the space. On March 19 at 2:44 pm, I was informed the furniture had arrived, I could pick up the keys, and to make sure my outstanding invoices were paid. That same afternoon, I forwarded an email indicating I had not taken possession of the space, and that we only owed the security deposit, prorated rent for March, and the April invoice. I requested that the invoicing be fixed, as I would not take the keys until everything was resolved.After my emails and phone calls with them, they assured me they were working to resolve the billing issue. On March 24 I went to the space to collect the keys and was told they would not remove the March charge. They charged our company credit card for February late fees, March and April fees. Those fees have been disputed with the credit card company. I sent them an email on April 3 requesting a call. A manager from that facility called but nothing was resolved; she said she would get back to me. She has not. I received an email saying they were in the process of reviewing, but I could pick up the keys. To date, I have not picked up the keys because they have not resolved anything.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for office space with Regus about a year or so ago in ********, **. As a company, we decided we no longer needed the space, so we decided to quit the lease when the agreement was up and go to mailbox only. In doing so, we were to pay $85/mo (approx.). They discontinued our agreement like we asked and started the new service, however, we never set up the mailbox. They began to charge us $119/mo and we still were not able to set the mailbox up. Due to our increase in business, we left it alone and said we would get back to it later. Several months later we did, however, they were unable to find out account, using the account number supplied on the invoices that they sent us and they have been drawing from our account ever since. I have called customer support 9-10 times only to have the agent say they would send it up and no one ever replies back. The only customer service agent that I remember speaking to was ******* *****, but I never heard back after several attempts and talks to other service agents. We are still paying monthly fees (over quoted price), we are not using the mailbox because we can't set it up, we cannot get them to stop charging us and I cannot get anyone to call me back to solve this problem. Easy solution, however, to difficult for this company. I have attached one of the invoices for February, however, I have all invoices available.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently rent an office space for a trucking business with a partner (Office space 10) and was interested in another space for a separate business with a different partner. I contacted the manager about an office space and was shown office space 9. I told her I would need to discuss with my business partner and have him come look at it. I was told by the manager that the rate would increase, so I was sent a link to "hold" the rate. I explained that I was not paying for this office space as my partner had the business banking account and can not have my banking info charged that was on file. She assured me that my trucking business card would not be charged and this would just reserve the office space and the rate. That day the card for the trucking business was charged ******* plus the retainer fee of *******. I called the office immediately and was told it was an error but not anything that they can do because of the "system." My partner for the trucking business and I contacted the bank. Days later the card on file for the trucking business account ******** was charged for account ********. Different business, different business partners and different banking information. In total ******** ************ and counting for an office I never moved into, used, or had the final agreement. The link i was sent was misrepresented as a "reserved" rate with the understanding from the manager that I was waiting approval from business partner. The money has been fraudulently taken from a business account that is in someone else's name as well, who never signed any agreements. After contacting manager and regional manager and many emails they are blaming the system and me.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a co-working agreement with Regus/Spaces (Atlanta 1372 Peachtree) beginning February 1, 2025, for 24/7 access to a shared office space. On February 2, 2025, I was locked out of my space due to a faulty access card. Despite assurances that it would work, I could not re-enter the building after stepping out, and no staff were present as it was a weekend. I called their support line 67 times, emailed, and even called 911. I was forced to pay $325 out of pocket for a locksmith to retrieve my belongings. I informed Regus of the incident and was told I would be reimbursed. Over two months later, despite repeated follow-ups and apologies from staff, I have not been refunded. In addition, I was charged for services I never agreed to, including coffee and Priority Internet, despite opting out per their own contract. These charges continued for multiple months. I have disputed them repeatedly and asked for invoice corrections, which have not been made. My current balance includes those unauthorized charges, and I am now being pursued for payment of inaccurate invoices. This business failed to provide the services promised in the contract, ignored my written complaints, and refuses to refund or resolve the issue. I am withholding payment until these matters are resolved and request BBB intervention to help secure my $325 refund and correction of billing errors. At this point I want a full refund of all bills paid to company due to breach of their contract and not providing services promised.

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Regus Location: ********************************************************************** Complaint Type: Billing/Collection Issues Desired Resolution: Removal of late fees and correction of invoicing history Complaint Description:In March 2025, I paid my Regus account balance in full as reflected in their online portal both the "Latest Invoice" and "Total Balance Due" displayed $0.00. At no point was I informed of any pending charges or invoices. This month (*****), I was issued a new invoice for $186.00, which includes both *****'s monthly charge and a retroactive charge for March, along with late fees.According to the location manager, no invoice was generated for March because my account was in suspension. However, once I paid in March, the system generated a backdated invoice for March and a current invoice for ***** applying late fees as if I had missed a payment. This billing process is not only opaque, but also borders on deceptive: charging customers after showing a zero balance and then applying penalties for charges that were never disclosed is unacceptable.When I raised this issue, the location manager was dismissive and unhelpful. She stated she would not waive the late fees, and when I suggested I may close the account, she sarcastically told me to do so online and come pick up my mail. This reflects a troubling lack of customer service and accountability.I am seeking the removal of all late fees, a correction to my accounts billing history, and an audit into whether this practice complies with consumer protection standards. Regus should not be charging retroactively without proper notice, nor reinstating suspended accounts without customer consent and then issuing new charges with penalties.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regus first closed our office center, basically giving us no option but to Vacate. Then collecting our security deposit (which required 2 top *** over the years) and our credit balance has been H*** First of all there is no phone support, the only people you can get on the phone are sales. Next I did everything right online to request both refunds. One gets confrimed to pay out in 30 days, this was in november 2024.....The other I get an e-mail "please confirm bank info"...I go to reply 24 hours later THE TICKET IS CLOSED!!!!!....Now none of the tickets I open go anywhere, the sweet people in sales say they open new tickets, I never hear about it, no calls no nothing. Our counsel is currently drafting a demand letter and we'll have to go to small claims court, absolutely ridiculous, what a nightmare of an experience...

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a virtual office agreement with Regus that began on February 15, 2022, and was set to end on February 29, 2024. On January 20, 2025, I formally requested to end my contract. However, I was informed that the contract had been auto-renewed through February 28, 2026, based on an alleged renewal notice sent via email on November 9, 2023.I never received or acknowledged that renewal communication, nor did I give any written or verbal consent to extend the agreement beyond the original term. Regus has continued to charge me $65.00 per month and is now stating that I cannot cancel the contract early.I find this to be a deceptive business practice. Contracts should not be auto-renewed without clear acknowledgment or confirmation from the client. At no point did I authorize a two-year extension, and I acted in good faith by requesting cancellation in January 2025.Resolution Requested:Immediate termination of my virtual office agreement as of January 20, 2025 A full refund of any charges made after January 20, 2025 Written confirmation that no further charges will be assessed to my account I am submitting this complaint to seek a fair and prompt resolution. If Regus fails to resolve this matter appropriately, I will consider pursuing additional action through state consumer protection agencies and legal avenues.