Financing
Blue House Rentals, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business is attempting to "repossess" my trailer, that I paid cash for. I have never had any dealing with this business, since I purchased the trailer from another legitimate business.They claim the trailer was financed and then not paid for; sounds like they have an issue with whoever they sold the trailer to. They won't tell me anything about the account or any possible resolution, they just expect me to give them my trailer.Business Response
Date: 06/12/2025
The company is unable to discuss this BBB complaint as this is an active legal situation, that will be handled in the courts of law.Initial Complaint
Date:05/26/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the 12x32 shed when I was pregnant and married. We both knew my ex husband was going to be away for a long time and I wouldn't be able to afford a child and housing and bills by myself. We turned the shed into a tiny home. He went off to ************** and I had the baby. I got behind on bills and only owed about 780 left in the building... Mind you, we LIVED IN THIS. They repoed it. With me only not be far from paying it all off. They took everything we owned.. I lost everything sentimental of my childs childhood and his toys. They repoed it once before .. I paid 2000 to get it back, but when they took it the first time, they damaged the side of the building, so it had a hole in the whole side.Business Response
Date: 05/27/2025
I would advise this person to review the terms of their Rental Purchase Agreement. The company followed the guidelines outlined in the rental purchase agreement that the customer signed and agreed to.Initial Complaint
Date:05/23/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This companys faulty online payment software double billed me for my April 2025 grossly over priced account $333.00/month plus payment convenienc fee. I contacted the company immediately to correct their error and was told their accountant would return my call when she returned from lunch. She did not. When I called back she had left for the weekend! The next person I spoke with told me the error was my credit card companys fault. My ********** assured me it wasnt ! So I filed a complaint with the ** company to cancel the double payment. They charged it back to the rental company. Now they want to charge me an additional account reinstatement fee and they are blaming me for their error. They have been rude and insulting to me. One person even hung up on me! They are dishonest and corrupt. I asked them to **** mail a copy of my account record and I was told they would charge me another $25.00 to do that! They sent me an email that I cant read because print is too small and I am partially blind.Business Response
Date: 05/27/2025
In regards to this customer statement. This customer on the date of 4/11/2025 logged into the website at 11:19 AM and processed a transaction with the company. This customer again on 4/11/2025 logged into the website at 11:44AM and processed another transaction to go towards his account. The company website does not see into the future on if a customer is attempting to pay their account off early or if the customer forgets that they just made a payment 25 minutes earlier. The customer through his own actions processed 2 payments at 2 different times, and then did a fraudulent chargeback claiming differently. No refund will be granted.Customer Answer
Date: 05/28/2025
Complaint: 23370729
I am rejecting this response because:they twisted the events to tell an untruthful story! There software erroneously processed a double payment after I logged in only once. I immediately contacted them to correct their error but they refused to respond!
That is why I had to contact my credit card company to report this error and file a complaint.
Their software did not respond to my payment then double charged my account.
I have university degrees in **************************** and Business Management. I know what I am talking about.
Why would I rebuke them over a $25.00 charge. Normally I wouldnt waste so much of my time disputing the charge.
They froze my account and charged me a $25.00 reinstatement fee!
This company is not being truthful!
Sincerely,
Sir *******Business Response
Date: 05/28/2025
The company is rejecting the consumers notice. The website indicates the time a person logs into the account and logs when the customer processes a payment. The customer did just what the company has already explained. There is nothing further the company can discuss when there is digital records to back up the company's claim.Initial Complaint
Date:05/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company will not disclose the bills I owe, forcing me to call every month. The bill keeps going up no matter what. They did not disclose the financing for the product and said it is 50%, which I did not agree to. When called, they never know what the balance is and constantly push the due date back, so I have to pay more. I was told that they were BBB, which turns out to be dishonest. I can not see the contract as it was never uploaded to their site. I bought the item in May 2023 for $5080.50. They have charged double, but can not tell me how. They said all payments are 50 /50 split. I know I would have never agreed to that. I have asked for a copy of the contract where I agreed to the 50/50 split payments, and they told me no.Business Response
Date: 05/16/2025
This customer signed a rental purchase agreement. The payment has not changed since the customer became a customer to the company. The payment amount is the agreed upon amount of the rental purchase agreement that the customer signed. If the customer is not satisfied the customer can exercise their rights to contact the office and request a pick up on the item and the company will come secure the unit. The customer can authorize her right to do the early payoff on the item or the customer can full the remaining 24 months owed on the this item. The company is going by the terms outlined in the rental purchase agreement.Customer Answer
Date: 05/17/2025
Complaint: 23338825
I am rejecting this response because: Every time I call for an early payoff, it is different... ************ did not state that it was a a50 /50 payment split. I was told a totally different thing. I was told I could pay it off in a certain time and not have any extra charges. They are a total scam, when I have called, they blame the other person" I talk to saying they told me wrong. ************ should be ashamed for what they do to ***. I am so embarrassed because I have sent family there and now they have been told lies as well. I did ask to see the contract, I never get a response. When I bought the shed, if they has said it is a 50 / a 50 split, then I would have have never bought it. No one in their right mind signs up for 50% finances charges. Of course you would come get it, and then I would lost all my money, if you said you would pay me every ***** back, then I would said sure... I will go elsewhere and buy one that is not a scam. How about you come work for me and I will pay you 100 a day and keep half for myself.
****** ******Business Response
Date: 05/19/2025
The company only up holds the terms of the rental purchase agreement. It has been explained what the customer can do if she is unsatisfied with the terms of the rental purchase agreement she signed.Initial Complaint
Date:04/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Has filed on my credit report saying I owe this amount and I do not they retrieved there productBusiness Response
Date: 04/09/2025
In regards to the customers complaint. The customer would need to reach out to the debt collection firm that sent her the letter outlining the debt that she owes on the Premier Portable Building for the time she had the building, and never made any payments.Initial Complaint
Date:03/23/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have emailed and called multiple times asking simply for our balance still owed and the number of remaining payments, we get NO reply. We are paying via Auto pay and have zero faith that once it is paid in full that this company will stop pulling payments. They just do not reply but they will take our money. Their Web site is terrible and does not show this information. Calls go unanswered, no body picks up the phone and emails never get a reply.Business Response
Date: 03/24/2025
This customer reached out to our company one time via email on 9/25/2024, to which the company responded that the customer would need to call into our office to discuss anything associated with the rental purchase agreement. The company phone system does not indicate the customer has attempted to reach our office through verbal or texting with the phone number listed on the customer file.
The customer can call ************ and speak with a representative about their account. If the customer has a fear the company will not cease auto payment that the customer set up, then the customer has the option to stop auto payment and can make their monthly payment each month through other options, the company never mandated that the customer set up auto pay, it is an option that this customer chose.Initial Complaint
Date:02/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a portable building a few years back using this company and ended up letting them take it back. They did not notify me they sent a balance in the amount over $2,000 I was unaware of to collections. I applied to get a different building last month in which I paid a deposit of $250 and was told it would be delivered in 7-10 days. A few days later I received a text stating that they were not delivering the building because of an unpaid balance and they were keeping the deposit towards said balance. However, now I am still receiving invoices for the new building they never delivered. Ive contacted the sales person who stated they had nothing to do with it that I had to reach out to this company. Ive called the company and was told it would be corrected and canceled in their system so that I would not continue to be charged and receive invoices and I am still being charged for a building I do not have. I want this reconciled and the collection balance they are claiming is owed removed.Business Response
Date: 03/24/2025
Due to this persons prior payment history with a rental purchase agreement the company is not comfortable offering this persons assistance with a rental purchase agreement.Customer Answer
Date: 03/24/2025
Complaint: 22967725
I am rejecting this response because: I am NOT asking for a rental agreement through this company. They have opened an agreement and are sending invoices to my email stating that I OWE them for a rental agreement they originally denied. I want the account closed and ALL charges/collections to be cleared as I DO NOT have an active agreement with this company.
Sincerely,
****** RoyalBusiness Response
Date: 03/24/2025
This person does owe on a prior account with the company. This person is responsible for that debt.Customer Answer
Date: 03/24/2025
Complaint: 22967725
I am rejecting this response because: These attached invoices are NOT from a prior debt.
Sincerely,
****** RoyalInitial Complaint
Date:01/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought this unit for $16000.00. Putting 6k down on it simple math says I should not be financing this thing as long as they claim I signed up for. Initially it took close to 6 months for them to come up with a copy of the signed contract to send to me but the contract was shown to me on a tiny tablet and completely skipped over the part where I am being charged close to 8k for what? Annoying constant emails? Phone calls? It's supposed to be same as cash type deal. This company is very misleading with their sales tactics. I would have never signed up for this. It is suppose to be paid off in 3 years. Why did I put so much down plus near $8k of charges on top of that? The website won't show a running total either. Good luck figuring exactly what you do owe to try to pay the silly thing off. They are slow to communicate with you but expect you to drop everything to deal with them. I have been a victim of identity theft and had several accounts taken over through who knows? I tried explaining this to them as hopping banks and changing accounts because your data has been leaked is a job in of itself, yet these people give no ****** I don't need repeated emails daily when my payment gets behind because I am juggling funds trying to keep them safe. The whole experience with them has been unpleasant. Use someone else. That's my opinion. Don't waste your money here. What was advertised was not what was given. A 3 year contract paying off what I would owe which is close to 10k. Ive paid that and then some. 5 years is what I am facing with these clowns. Not cool business practices.Business Response
Date: 01/16/2025
The company in NO way, did any form of advertisement. The client entered into a rental agreement, the company goes by the terms of the rental agreement. This client is responsible for her monthly payment each month, if this payment is not paid then the company does send reminder emails, text and calls as this is a valid debt. The company has been generous and worked with this customer several times over in regards to her renting the item. If the customer is unsatisfied the customer always has the option for early payoff, or to contact the office and issue a surrender of the unit.Customer Answer
Date: 01/20/2025
Complaint: 22818400
I am rejecting this response because: The advertising I was referring to was in the form of signage and flags flapping in the breeze waving customers In the door. How could the person answering as the voice of the company know this? They are located in ** and I am here in **. If you call the office pray someone returns your phone call or at least a warm body capable of writing down a phone number and passing it to someone should be sufficient. It's poor customer service. All the way around. Sales to collections. Shady sales people who push through the fine print on a contract that the Lord knows I would have never signed up to pay 30k for a 14k unit. That's insane. I would have walked away prior to signing and laughed at the fool trying to fool me. I didn't need the unit ASAP. I understand the frustration of dealing with people on the phone and trying to collect payment. I hated that job. It makes people bitter. That's what the office is full of. Unhappy crabby not wanting to work people. Why does the company have a F rating? Am I the only voice speaking out? I think not. I don't have that much time nor power. Its not buyers remorse, its I wish it wasn't with these people period. The identity theft I am dealing with has been going on for a year now. that's when I had to actually contact and beg and pled for a copy of my contract. Took way too long to get it. I did not get a copy the day I bought it because they were set up shop in a field outside sitting under a tent. I have also had 2 heart surgeries in the past year and explaining the situation to them was on deaf ears. It's funny how zero ***** is given. The day after I filed the complaint the company had sent their goons out to pick up the unit. Over 2 months behind which I have also been in the past year but laying healing from heart surgery I refused to leave my spot. I was on bed rest. I had the info in front of me ready to call and make the payment regardless prior to them showing up. I was forced to pay a gas fee as the poor guy drove an entire mile to get here breaking trees on the property as they came in. They are not welcomed here, this is private property. Plus we don't like our stuff destroyed. My stepdad was upset. I caught the account up this past week yet the billing is off so I will be combing once again looking for the mistake. If on Dec 23, 2024 I owed 2 payments why was I sent another invoice prior to these guys showing up with a due date of February. 2025 showing 3 payments would be due. Do we get a break on January? Yeah right. I think not. The records are off. I know I made Nov. 2024 payment. Plus I have asked twice now for an emailed receipt and a week later I still got nothing. You expect payment when you say so, I expect a detailed receipt showing those two charges-which don't actually follow the contract (I read it again) I was billed incorrectly for the goon squad. LOL. Your loss on that one. To show a person a legal binding document on a tablet in landscape mode combing through the massive financing fees I knew nothing about its very easy to trick anyone into signing something. Just push past it and show them where to sign. I don't believe the voice of the company was there to witness that or she too would feel some sort of way about being fooled. You are not given a copy to read-we will email you one, that's funny. I had to beg for mine and go through 4 different people. Unorganized chaos. It's uncalled for simply stated. I am also waiting on a payoff amount have not seen that either. Terrible customer service.
Sincerely,
***** *****Business Response
Date: 01/27/2025
The company offers no forms of advertising. In the prior complaint the client is referring to a dealership with the manufacturer. We are strictly financing the rental agreement, and we offer zero forms of advertisement.
As the clients complaint over someone answering the phones,the company records all inbound and outbound calls. We keep detailed records, and through investigation every call the client has made inbound to the company has been received.
The company upholds the rental agreement that the client signed on 3/14/2022. The company has zero control over the clients issues. The company strictly upholds the rental agreement that the client agreed to on 3/14/2022.
The company has exceeded above and beyond for this client in assisting this client with their consistent hardships.
Once again, if the client is not satisfied, the client has the opportunity to take advantage of the early pay off, or the client can return the unit.
It does not appear the company will be able to assist this client further through the Better Business Bureau as the client does not seem to understand facts of the matter, and is continuing to you slander the company.Initial Complaint
Date:11/19/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally address an issue with the payment terms regarding the trailer I purchased from ****** in ****************, ********, under the Rent-to-Own agreement.When I made the initial payment of $1,000, it was my understanding that this amount would be applied directly as a down payment toward the total price of the trailer, not as part of a rental payment. However, when I recently contacted the company to pay off the remaining balance, I was informed by Elle, the account manager, that the $1,000 had been split into a rental payment and a partial down payment, a situation I never agreed to.I attempted to clarify this with ****, but she insisted it was in the contract, without providing any specific reference to this clause. When I asked to speak with her supervisor or someone in sales to resolve this issue, Elle was uncooperative, refused to escalate my concerns, and declined to provide any contact information for a manager. On November 18, 2024, I was promised a call back, but as of November 19, I have not received any ***************, when I called again to address the matter, I was forwarded back to Elle, who once more put me on hold, only to tell me that the person I needed to speak with was on lunch. Additionally, she refused to provide her name, employee ID, or any further contact information, and continued to display a dismissive attitude.Given the circumstances, I am requesting an adjustment to the sales price of the trailer to properly reflect the $1,000 I initially put down, and I am prepared to pay the remainder of the balance to settle the account and own the trailer outright.I respectfully ask for your prompt attention to this matter, as I am seeking a fair resolution. If I do not receive a satisfactory response or an escalation of this issue, I will have no choice but to consider further action.Business Response
Date: 01/07/2025
The company has upheld the terms of the trailer rental agreement. The customer in this situation paid this contract in fulfillment. There is nothing more the company can do in this situation. No refunds would be returned to the customer based on the payment terms of this contract.Initial Complaint
Date:10/28/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The workers on This Bussines are liars, I contact them to have a payout on July 2024 and I received the final amount and until today this company does not want to close my account, instead they want more money after I did the final pay out, 1) I talk to ***** by phone on August and in order to close my case she needed my credit card statement as proof that the pay off it has been done on July 02 and July 04 2024, and I did send an email on August 21 with my credit card statement that your company has received $3,214.26 for ******B and $3,216.14 for ******C, she never respond to my email 2) I call the office several times, finally I spoke with a representative that sates that they needed an Updated statement until September 2024, AGAIN i did send the requested information and he acknowledge my email on Sept 09 at 2:26 PM that this credit card statement will be send to accounting so they can close my ********** After several months that i did the pay out and my account manager *** wants more money because she did not close my account when I send all the requested documentation on time.4) NO ONE respond to me, Also I call several times and NO ONE call me back.5) On Sept 24 at 11:42 AM i send another email requesting an answer, an instead of closing my account, i received and anonymous answer that I am still own money 6) the company never respond to my emails on a timely matter so they can get more money.7) I got tired to argue with uneducated and incompetent people, the last time I spoke with *** her last argument was that your company did not received the June 24 payment 2024 until September 30, and she ask for proof from my credit car company and I did send her my statement that shows they had the money back on JULY 31 and not on September 30 as *** mentioned by phone, when I call her back with the proof she just do not want to close my account and she want 4 more payments for the amount $799.6 this is insane 8) Please I need help to CLOSE MY ACCOUNTBusiness Response
Date: 11/12/2024
Due to the customer admitting that she wishes to proceed with legal action on this account, and claiming that she will continue to defame the company name. The company is unable to discuss this matter. Any claims will be fought in the courts.
Blue House Rentals, LLC is NOT a BBB Accredited Business.
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