ComplaintsforBlue House Rentals, LLC

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Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Blue house rental has refused to help me understand how they can purchase my contract without my knowledge in *******. Blue house employees has called me names like ****** and broke numerous times while trying to get my item repaired as it was sold to me broke without my knowledge. Blue house refuses to acknowledge that I am requesting a refund as I have not received the product I paid for. Every attempt to contact Blue House I am disrespected and yelled at.
Business response
07/09/2024
On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer. The customer has contacted the company 108 times since May 15th,2024. We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company. The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer. The customer continues to harass the rental company about a manufacture claim. After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue. The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item. The female representatives from the company have been met with demeaning language from the customer.

If the customer wishes to continue with the contract, the customer can make his normal monthly payments. If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim. The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item.
Customer response
07/09/2024

Complaint: 21961164

I am rejecting this response because:
Nobody has abused or harassed them. Theyve transferred me 100 times is why it says that.
blue house is correct I entered into a rental agreement for a brand new trailer.
blue house provided a used trailer with defects and damages
blue house is the owner of the trailer and they refuse to fix the trailer or have it fixed
they refuse to swap the trailer or refund me as I have and cant use this trailer
attached are very calm and proper communication between me and blue house
the trailer has been unsafe to use since 05/15 and they have refused to refund me fix the trailer or swap the trailer numerous times
blue house also threatened me and law enforcement was involved meriwether county sheriff ***** I was informed blue house is acting unlawful
Sincerely,

*********************************
ps the lady who says I abused her is problematic and called me names out of my way I have a recording of the phone conversation
Business response
07/10/2024
On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer. The customer has contacted the company 108 times since May 15th, 2024. We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company. The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer. The customer continues to harass the rental company about a manufacture claim. After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue. The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item. The female representatives from the company have been met with demeaning language from the customer.

If the customer wishes to continue with the contract, the customer can make his normal monthly payments. If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim. The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item.
Customer response
07/10/2024

Complaint: 21961164

I am rejecting this response because:
Blue house rentals is the legal owner of this trailer. Only the legal owner of an item can claim warranty on said item. I have not been abusive to anyone and I have not called them 108 times. They transfer me over and over 100 times.
a solution to this would be for the owner of said property to have it repaired under warranty as I am not the owner of said property, blue house rentals claims I am the owner but they are not a financial loan agency they are a rental company.
a solution to this would be to swap the trailer or refund me my monies.
since I am not the owner of said property and blue house is not a financial loan agency I recommend blue house to have the warranty repairs done as I am not the legal or register owner of said property I engaged in a rental agreement on 05/15/2024 not a financial loan that would of secured me as owner of said property.
if blue house is acting as a loan agency and deems me the legal owner of said property it would violate their license and permits, they are also not licensed or permitted to be a financial loan agency.
if blue house says I am said owner of property then the property needs to be legally registered to my name and a contract needs to be met to suffice the rental to finance agreement.
at this time blue house is the legal and registered owner of said property and ant warranty claims should be handled by them.
a trailer needs to be provided to said renter during the time of the repairs or trialer needs to be swapped for another trailer as renter agreed to rent a trailer and not buy a trailer. Renter has been without an operational trailer since the beginning of said contract. All parties have been aware of the issue with trailer since 05/15/2024 it has been deemed neither party wants to take responsibility and repair said trailer or replace said trailer. When asking for a refund my client has been met with hostility numerous times.
Sincerely,

*********************************
Customer response
07/10/2024

Complaint: 21961164

I am rejecting this response because:
Blue house rentals is the legal owner of this trailer. Only the legal owner of an item can claim warranty on said item. I have not been abusive to anyone and I have not called them 108 times. They transfer me over and over 100 times.
a solution to this would be for the owner of said property to have it repaired under warranty as I am not the owner of said property, blue house rentals claims I am the owner but they are not a financial loan agency they are a rental company.
a solution to this would be to swap the trailer or refund me my monies.
since I am not the owner of said property and blue house is not a financial loan agency I recommend blue house to have the warranty repairs done as I am not the legal or register owner of said property I engaged in a rental agreement on 05/15/2024 not a financial loan that would of secured me as owner of said property.
if blue house is acting as a loan agency and deems me the legal owner of said property it would violate their license and permits, they are also not licensed or permitted to be a financial loan agency.
if blue house says I am said owner of property then the property needs to be legally registered to my name and a contract needs to be met to suffice the rental to finance agreement.
at this time blue house is the legal and registered owner of said property and ant warranty claims should be handled by them.
a trailer needs to be provided to said renter during the time of the repairs or trialer needs to be swapped for another trailer as renter agreed to rent a trailer and not buy a trailer. Renter has been without an operational trailer since the beginning of said contract. All parties have been aware of the issue with trailer since 05/15/2024 it has been deemed neither party wants to take responsibility and repair said trailer or replace said trailer. When asking for a refund my client has been met with hostility numerous times.
Sincerely,

*********************************
Business response
07/12/2024
On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer. The customer has contacted the company 108 times since May 15th, 2024. We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company. The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer. The customer continues to harass the rental company about a manufacture claim. After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue. The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item. The female representatives from the company have been met with demeaning language from the customer.

If the customer wishes to continue with the contract, the customer can make his normal monthly payments. If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim. The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item.
Customer response
07/12/2024

Complaint: 21961164

I am rejecting this response because:
Its unfair that the trailer has issues and it was suppose to be brand new.
are you willing to let me swap the trailer and I pay a new down payment and you can keep whatever I lost on this trailer.
the new contract should be opened prior to the old one being closed to secure that I have a trailer.
down payment will be made in cash.
Old trailer will be returned
again the ladies whom kept answering the phone escalated this whole situation by refusing to allow the manager to be on the phone, they called me names and kept transferring me to different people. Once the manager was on the phone things began to get answered and the problem attempted to be fixed. The trailer axle is correct but it still jumps back up going down the road. The prybar worked to fix it but it wont stay fixed it keeps jumping right back up
Sincerely,

*********************************
Business response
07/16/2024
The partnership in regards to the item has been terminated when the consumer voluntarily returned the item on 7/15/2024. *********** ask that the complaint be closed.
Initial Complaint
06/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had trailer for five years and I exceeded payment far as owning it. Now, they want to repo it. Tried to get a payoff and they wouldnt give it to me.
Business response
07/01/2024
Do to the legal actions in place in regards to this account, the company is not able to discuss any actions being taken in regards to the account.
Initial Complaint
05/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid these people ON TIME EVERY MONTH and stopped when my husband died and I sold the home. They were notified IMMEDIATELY to come and get the building. They had various reasons for not coming. I sold the house and moved and they finally got the building. They are trying to say I was 2 months behind when I called which I was NOT and then they took several months to come and get the building with some lame excuse that I called but was supposed to call them back. That is NOT TRUE. MY HUSBAND DIED AND OBVIOUSLY I HAD ALOT GOING ON. I CALLED SEVERAL TIMES AND THEY HAVE REPORTED THIS TO A CROOKED COLLECTION AGENCY AND HAVE PUT ON MY CREDIT REPORT WHICH I HAVE DISPUTED. DO NOT DO BUSINESS WITH THEN OR APPARENTLY PREMIER BUILDINGS IF THIS IS WHO THEY USE. I DO NOT OWE THEM ANYTHING.
Business response
05/09/2024
The customer never issued a voluntary return on the building. When the customer defaulted on the contract by missing payments, the account was tasked for repossession. The customer owes the debt for the payments the customer did not pay for the time the customer had the building.

The customer can contact the office to take care of the balance owed on the account.
Initial Complaint
05/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a 10 bye 20 shed and am paying 380 a month when I got it I was told the payment would be 150 have had it almost 2yrs other people with same building are paying 140ish from the same company how are they able to charge me unreasonable price and for 48 months it's a astronomical amount for a building that is less than 3000 to manufacture nobody else is paying that amount for that length of time it is clearly a problem
Business response
05/07/2024
On 8/3/2022 the customer entered into a rental agreement for a 10x20 shed. The customer agreed to the payment amount that is outlined in the rental agreement in section C and E.
No refund would be available as the company does go by terms of the rental agreement signed on 8/3/2022. The company is unable to speculate to any other persons payment or contracts.
The customer agreed payment amount is outlined in the rental agreement and it does not indicate that the customer was to ever have made any payments in the amount of $150.00 per the customers statement.
If the customer is not satisfied the customer can make the decision to go by terms of section O of the rental agreement by contacting the company to issue a voluntary return on the shed.
Initial Complaint
02/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I rented two sheds from you - one as a garage and one as a closet. when we had a major accident and got behind, you told us you would work with us to get caught up, setting up a payment arrangement then repossessed the shed with all my belongings in it, and destroyed nearly everything inside.
Business response
03/11/2024
Due to the claims and accusations made in this, the company would not be able to discuss any of the accusations made as this would be a legal matter.
Initial Complaint
02/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My complaint is why cant I see how I have left to pay on this shed bc in all fairly I think I have paid this shed off bc I have been making payments on this shed for over 3 years and have every receipt for when I paid it but when I talk to a lady she was talking about a storage fee and that weird because why are u charging me a storage fee when the shed is in my yard not at ur company but all Im said is I would like to see what the remainder amount that I owe bc last time I talk to someone they said I owe $800 and I think I have fully paid the $800 off a while back
Business response
03/11/2024
We have reviewed this complaint in great detail, and we can only state the facts in this case to assist this consumer gain the knowledge they are requesting.
On 5/20/2020 the customer enter into a 48 month rental purchase agreement. On 6/13/2020 the customer began making payments on the account. This customer has paid 45 of the 48 payments since that date, leaving the customer owing 3 payments to full-fill the rental agreement.
The customer reached out to the company one time during the past 45 payments. On 6/5/2023 the customer reached out asking for the early payoff on the building. The customer was informed on that date he had 12 payments remaining at $135.68 each or if he opted to pay it off early that day it would be $814.08. The customer did not opt to pay it off early, resulting in the customer continuing to make the monthly payments of $135.68.
The payment break down on the contact explains that the customer is paying a portion towards principal, tax and rental fees as he entered into a 48 month rental purchase agreement.

The customer is welcome to contact the office at ************ to discuss the early payoff on the building at this time.
Initial Complaint
02/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company is billing its customers for multiple payments to cover a single payment. When i asked where my payment from today went, i was told that the amount of ****** was charged to cover the cost of *******s payment. That payment is only ***** per month. When i asked for a break down i was given the following. ****** for ******* payment, ***** for contract reinstatement fee, ***** for returned payment fee and 136 for *** fee. After being hung up on and getting passed to several people I was told that the *** fee is also the returned payment fee. The last woman I spoke with stated that I paid the miss payment, also ******* payment and both fees associated. I then asked why I was making 2 payments for 1 month. I was told I was not and that I was paying the *** and ******* payment. I strongly feel that this company is wrongfully if not illegally charging it's customers. At this time I am asking for Credits to my account based on how many times I have paid this *** fee. The company also refused to give this information when I asked how many times I have been charged this "fee".
Business response
02/13/2024
On 1/12/2024 the customer paid the 12/17/2023 payment at 26 days past due on the website. The transaction received on 1/12/2024 was paid via *** and was in the amount of $111.40 which covers the 12/17/2023 payment of $93.40, a $15.00 late fee and the $3.00 transaction fee with equals to the amount of $111.40.
On 1/17/2024 the customer came due for the January payment owed on his account in the amount of $93.40
On 1/18/2024 the company received notice that the *** transaction paid on 1/12/2024 that went towards the 12/17/2023 payment, late fee and transaction fee had been returned to the company for insufficient funds.
On 1/18/2024 the company loaded an NSF in the amount of $111.40 + a $25.00 NSF Fee for the insufficient funds which totaled $136.40.
On 1/27/2024 the customer payment that was due on 1/17/2024 had accumulated a $15.00 late fee.

On 2/5/2024 the account was tasked for repossession for the default on the 12/17/2023 payment and 1/17/2024 payment.
On 2/12/2024 the customer called in demanding a break down of the past due. *********** explained to him that he owed for the **** NSF fee, 1/17/2024 payment, a late fee from the 1/17/2024 payment and a contract reinstatement to reinstate his contract. The total given to the customer was the amount of $272.80.
The customer paid $272.80 on 2/12/2024, customer next due on 2/17/2024.

At this time the company would not issue any refund on the account, as the company follows the guidelines of the 48-month rental to own agreement that the customer signed.
Initial Complaint
01/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was told and given a price of **** the contract shows that. is The payoff and how much the payments are on the first page of the contract. I have that paid and I receive a 2 nd part of a contract THEY added on Ive never seen saying they now are doubling the price ! I looked at there website and saw that you can get a brand new building customized. For the price that I am paying for this repo. ***** the seller of this building stated that that is why there wouldnt be any fees added to the$ **** for being a repo that had a broken window and holes in the floor when it was delievered. The legal department said to hold and I heard her say she was lieing about what she was telling me. I need help in this matter. I plan on with my husbands help helping to make sure as many people we can see how this company does business including as many platforms of social media as I can. Contract clearly says I declined 48 months on the second page
Business response
01/12/2024
The company is unable to discuss this account, due to the legal actions that have been taken.
Initial Complaint
11/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Tuesday Oct 31, I called and made a payment of $250 and I stated that I would call back on Friday November 03 and make another payment of $250 and I was told "Okay". On Friday at approximately 12:30pm I was an hour from finishing my job and getting paid. I get a call that a repo man was trying to repo my shed. I called blue barn and was going to use every dollar I had to pay the 250 right then and not when I got paid in about a hour. Now I was told that I had to pay $500 to keep the driver from taking it. I asked them to give me a hour, I can pay 250 now and another 250 in an hour. She just kept repeating the same phrase like a robot. I begged to please work with me and I want to work this out but I just need a hour. She repeated the same dry phrase " If you can't pay the amount of $500 then the driver will pick up the shed. So they wouldn't even take the 250 that was agreed upon on Tuesday for me to pay today. I pleaded for a hour but was told no and seeing I was wasting time instead of finishing my job so I hung up and called the driver and told him what they said. I had to drop all my tools right in that spot and rush home to empty the shed. The driver stated that he wished they would communicate with him more because if he knew that I was going to pay it today then he wouldn't have come! They were calling him and trying to force him to take the shed with our property in it and even called the cops as the driver was helping us throw our property and my customers property out of the building quickly. The officer asked if everything is ok and left. I didn't get all our property out but I let him do his job because I had to rush back to my job and finish it. This could have been resolved very easily but they refused. They refused the amount that was agreed I would be paying that day and now wanted double the amount that day.
Business response
11/20/2023
In regards to the complaint, the consumer was several months in default. On 10/31/2023 the consumer did make a partial payment of $250.48 but was informed at that time that the amount paid was not enough to stop repossession actions. The customer was made aware that anything paid would not stop repossession actions unless consumer justified the account.

The driver arrived on location on 11/3/2023 the consumer contacted us and was only on the phone less than 10 minutes. Consumer was reminded, and informed of the amount to stop repossession actions. Consumer was not able to justify the amount.

The payment received on 10/31/2023 on the account was applied towards defaulted payments, the consumer has an outstanding balance owed on the item while he used the item but did not pay.

The consumer is urged to contact the office to justify the remaining balance owed on the account.
Customer response
12/08/2023
As I stated before, I made a payment and was told that I could call back in two days and make another payment of 250. When I called back two days later they refused to take the 250 and now wanted me to pay 500. I asked for 1 hour to get my paycheck so I could pay 500 now, after I was told 250. They would not give me a hour to add 250 to the 250 I had in order to make the 500. When the repo driver got to my house he told me that if he knew I was making a payment today then he would not have come to get my shed. He said the office didnt communicate with him to let him know that I was making a payment that day.
Now as of 12/8/23 I have still not been able to to get the property of mine that was taken in the shed. I was told I could get it immediately but I have not been given the location or the permission to retrieve my personal property from the shed.
Customer response
12/08/2023

Date Sent: 12/8/2023 8:50:24 AM
As I stated before, I made a payment and was told that I could call back in two days and make another payment of 250. When I called back two days later they refused to take the 250 and now wanted me to pay 500. I asked for 1 hour to get my paycheck so I could pay 500 now, after I was told 250. They would not give me a hour to add 250 to the 250 I had in order to make the 500. When the repo driver got to my house he told me that if he knew I was making a payment today then he would not have come to get my shed. He said the office didnt communicate with him to let him know that I was making a payment that day.
Now as of 12/8/23 I have still not been able to to get the property of mine that was taken in the shed. I was told I could get it immediately but I have not been given the location or the permission to retrieve my personal property from the shed.
Business response
12/08/2023
In regards to the complaint, the consumer was several months in default. On 10/31/2023 the consumer did make a partial payment of $250.48 but was informed at that time that the amount paid was not enough to stop repossession actions. The customer was made aware that anything paid would not stop repossession actions unless consumer justified the account.

The driver arrived on location on 11/3/2023 the consumer contacted us and was only on the phone less than 10 minutes. Consumer was reminded, and informed of the amount to stop repossession actions. Consumer was not able to justify the amount.

The payment received on 10/31/2023 on the account was applied towards defaulted payments, the consumer has an outstanding balance owed on the item while he used the item but did not pay.

The consumer is urged to contact the office to justify the remaining balance owed on the account.
Initial Complaint
11/01/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a building from Bluehouse rentals. They use a company named Midsouth hauling to deliver the building . It was put in backwards . I told them to put the front facing my garage. But it wasnt. The man said my daughter told him to put it that way But she said all she told them was where it was to go. Besides being put in wrong it is unlevel there is a wide gap above the door and the siding is separating due to it being unlevel. I have called several times but cant seem to get the issue resolved. Thanks for any help.
Business response
11/01/2023
The lessee did not purchase a building from Blue House Rentals. The lessee leased a building through Rental Access that is managed through Blue House Rentals. The lessee did this through Premier Portable Buildings.
Blue House Rentals nor Rental Access sell, deliver or set buildings. This consumer would need to contact the manufacture or the dealership. If the lessee is not satisfied with the building per the terms of the rental agreement signed on 7/11/2023, then section (n) of the contract does allow the lessee the option to terminate the agreement by surrender the building. The lessee would need to contact the office at ************ option 2 to discuss the surrender of the building.
Furthermore, we did reach out to the manufacture and the lessee did sign off on a delivery slip as satisfied with the delivery of the portable building. Document is attached.

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ComplaintsforBlue House Rentals, LLC

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