Business ProfileforColonial Properties Cabin & Resort Rentals

Had a reservation to Red Fox Inn in Pigeon Forge, Tn. Arrived late 11/9/23 to find road going in to the cabin was filled with pot holes and very rough. After arriving to cabin the first thing I noticed was all the blinds on windows and doors missing several panels. Other panels were broken In half allowing no privacy. Next thing I noticed was how dirty the cabin was. The mirrors in both bathrooms looked as if someone took a knife and scratched the glass therefore eliminating a full view. The upstairs bathroom toilet seat came completely off the toilet as I tried to lift it. Both bathroom tubs were nasty, looked as if they had not been cleaned. The toilet bowls were in the same condition. The handles on the dresser drawers were falling off, or had been broken off. Since I paid for 4 nights in advance, I felt like I could resolve the issue by calling Colonial Properties. I asked the lady that answered the phone if she could place me in another cabin since we were discouraged about Red Fox Inn. She said she could not move me but would have a Manager contact me the next morning. The next morning came with no call from Management. I made the call to Colonial asking for Management and no one was available for me to speak to but would receive a return call. 30 minutes passed and received a call from a Manager. She said she could not make a decision on a refund without consulting with the management team. She said she would call me back later that day. About 3 hours later she call me saying there was nothing they could do to resolve my complaint. We moved out of the cabin after the first night letting management know of our intentions. I had paid Colonial Properties over $1400 and was asking for a refund since we had to pay a hotel for a four night stay. I have never dealt with such Scam company as this. Their management has no respect for customers that has carried them through past, present and future. I will never use this company again and hope I can warn other customers to take the business elsewhere.