Complaints
This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 192 total complaints in the last 3 years.
- 87 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly tried to get in touch with Kroll regarding the ********* Incident Settlement. My info was sent to an old email address that has now been changed with ***** I completed an online form to have the class action code sent to my correct email address. I received a reply that I must call them or send a letter. I have held on the phone for long periods without anyone answering the calls.
Business Response
Date: 11/18/2025
Thank you for your email. A call was placed to the number on file, and a detailed message was left for Ms. *********Initial Complaint
Date:11/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fubo Data Privacy Settlement, ******** *. ********* Notice ID: ************* Call the toll-free number, ************ is the number provided & unusable to speak to a live person. Also does not indicate when checks to be dispersed. Also does this payment need to be claimed to ***?Business Response
Date: 11/12/2025
Hello,
A call was placed to the Class Member and the information related to the disbursement date was provided.
Thank you
Customer Answer
Date: 11/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:11/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 23, 2025 Kroll settlement administration sent me a disbursement ID ******************* in the amount of $128 for a class action lawsut for a data breach with ********** union employees. They sent it through ***** but to account that I can't access. I made numerous attempts to contact them months ago to inform them of the new account but I kept getting auto generated replies and calling the phone you can't get a human for a complex problem. I've emailed and I've also chatted with Venmo and called no help either . So I'm lodging a complaint because that money is rightfully mines and Venmo nor kroll settlement administration is helping in any way. There needs to be a class action lawsut against both companies for poor customer service concerning other people's money.Business Response
Date: 11/05/2025
Thank you for your email. A call as placed to the individual and a message was left. The transaction via ***** is currently in a Pending state. A check reissue request has been placed on the record. If the payment is confirmed Failed a paper check will be issued. Thank you for your patience.Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it's sent to the address at **********************************************************. Any other address is null and void .
Sincerely,
***** *****Initial Complaint
Date:10/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from **** in 2024 stating that my personal information had been compromised in a data breach. I'm eligible to submit a claim and receive part of a settlement, but Kroll refuses to email my Class Member I. D. (which is necessary to submit the claim). I contacted them four times to provide the account ********************** they requested, but I keep getting the same computer generated response stating that they are unable to locate my record. The deadline for claim submission is approaching, so I need for Kroll to locate my record and send my Class Member I. D.Business Response
Date: 10/29/2025
Thank you for email. A call was placed on Wednesday October 29, 2025, and a message was left. Additionally, if you believe you are an eligible member of the Settlement Class, please provide a copy of the letter or notification you received or any other documents you have related to the AT&T Data Breach for review.Customer Answer
Date: 10/29/2025
Complaint: 24076628
I am rejecting this response because:The letter Kroll is requesting was provided along with the initial complaint. I have attached another copy of that same letter.
Sincerely,
***** ********Business Response
Date: 10/29/2025
Thank you for your email. A call was placed, and the Class Member was assisted with an ID.Customer Answer
Date: 10/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:10/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case Name: ****** vs Naturelo Premium Supplements, LLC Case Number: 3.22-cv-05960-DEA Over the past year I have had a claim in the above matter. The claim was approved in the amount of $623.75. Kroll issue a check to me in the amount stated. The check was issued on July 25, 2025 and the check had a printed statement (Void After September 8, 2025). The check was mailed to my previous address and remained in that mailbox until October 1, 2025 and was forwarded to my new address; even though a Change of Address form was properly completed and submitted July 25, 2025 to the *******************. On October 17, 2025 I contacted Kroll via telephone (all calls are recorded) and informed them of the aforementioned; and informed them that I was well aware the (pursuant to the Settlement Agreement) Section III (1) (f) and Section III (4) (c), that:Settlement Class Members were informed that checks must be cashed within ninety (90) days of issuance; and If not cashed within that timeframe, the check would be void and the recipient would have no further right or entitlement to any payment under the terms of the settlement.However, I would like to bring to your attention that the time period between 07/25/2025 and 09/08/2025 is only forty-five (45) days, which appears inconsistent with the 90-day cashing period set forth in the Settlement Agreement. This discrepancy may cause confusion among recipients and potentially interfere with their ability to claim the funds to which they are entitled under the settlement.Accordingly, I respectfully request clarification regarding the actual deadline for negotiating the check. If the check was issued on 07/25/2025, I understand the 90-day period would extend to October 23, 2025, rather than September 8, 2025, as printed on the check. It was mail via Priority mail ****** with the tracking number **********************. In contacting Kroll today they are not acknowledging receipt of anything.Business Response
Date: 10/23/2025
Thank you for your email. Kroll ************************* called and spoke with Mr. ******* and explained a check will be reissued shortly. Mr. ******** address was also verified for proper delivery.Customer Answer
Date: 10/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:10/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unique ID: ************* Dear ***** ****: This communication relates to a claim that was submitted on your behalf in connection with the data incident **** announced on March 30, 2024, and the data incident **** announced on July 12, 2024. **** disputes the merits of the claim. You do not qualify for any settlement payment because we were not able to associate the information submitted on your behalf with an **** account that was implicated in one or both of those data incidents. Your claim will be withdrawn unless you submit sufficient information in support of your claim by November 9, 2025, and we determine you are qualified to receive a settlement payment. You may submit such information by clicking here. Sincerely, Claims AdministratorBusiness Response
Date: 10/13/2025
Hello,
The email this individual received is related to an arbitration claim submitted on their behalf by their attorneys ************************. They can respond to the email using the link contained therein, or if they have questions about it they should contact their attorneys at ********************** / **************.
Thank you
Customer Answer
Date: 10/13/2025
Complaint: 24005421
I am rejecting this response because:
Sincerely,
***** ****Initial Complaint
Date:10/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled a complaint about not getting a response from the Attorneys handling the ******** breach. The case number is ********, the Kroll company called me back and I still don't have what I need. Since I filed this complaint with you I was notified by Att that I was involved in the data breach,but they did not provide me with an ID either You have to have an ID number to file for the data breach. I always appreciate the BBB help, unfortunately my code with you response from you has expired. I've not been able to respond to your email until tonight, I'm in my 2nd surgery from being dx with breast cancer earlier this year. Kroll did contact me back, and the guy was very not very helpful . He could not tell me if I was or if I wasn't in the data breach. Att and T sent me a text and email stating I was, again no Id number.Customer Answer
Date: 10/11/2025
I believe Att and the attorneys Kroll are making it difficult for me to gather information about the data breach. I requested my phone data from *** last week. I'm just trying figure out what got leaked in the break. I received an email which I stated before from ATT last week, that my data was compromised. The email from *** this morning stated, that they can't find me , or my data in there system. Att told me to contact Kroll, or provide them with an ID number. Really? They also gave me Kroll data breach email, and you can't move forward on submitting information without an ID number. I also contacted a different group of attorneys that is assisting with this data breach, and received an email back stating if I'm in the data breach, I don't have to do anything. That's simply not true, it's state you have to have an ID to file and if you don't have it on Krolls settlement site you can't submit anything. Getting the run around, actually when att notified last week, they were supposed to provide me with this Id, but now they want me to get it from Kroll that's handling this data breach. Recap, *** doesn't have any data from me, but I'm in cluded in the data breach, I've had service with them for 3 years, maybe 4. This is a big run around and I believe there keeping people from filing for the breach settlement money. I don't understand but this has been a daunting ridiculous task. Please help if you can. Sincerely ***** McKinneyBusiness Response
Date: 10/13/2025
Hello,
Thank you for your correspondence. The individual was called, and it was explained a Reference ID could not be located with the information (AT&T Account Number and Email) provided. A generic claim form from the Settlement website was explained and provided on the call.
Customer Answer
Date: 10/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Customer Answer
Date: 10/14/2025
My problem was resolved. Thank you BBB for helping me out. ***** McKinneyInitial Complaint
Date:10/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family have been longstanding **************. ********************** has been hired to administer the ********* breach class action settlement. We have been unable to properly submit our claim because Kroll has not yet assigned us a class member ID. We have submitted multiple requests to Kroll (per Krolls instructions) to assign us with class action ID numbers and for assistance. To date, our written claim forms and emails have been ignored. Phone assistance has been difficult to get through to and unhelpful. Kroll has not handled our claim professionally.Business Response
Date: 10/17/2025
Thank you for your email. This issue was resolved via a phone call October 13, 2025.Initial Complaint
Date:10/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a 1st & 2nd notice from ************ stating that my data was breached, but never received class member ID number. I've tried calling the contact number only to get an unhelpful recording of FAQs and no option to speak to any live agent & reached out twice via their website explaining my situation and have not heard back. I would like to be contacted by the firm and be provided my class member ID so I can file my claim on the settlement.Customer Answer
Date: 10/03/2025
When this complaint was filed there was a typo on the phone number. So, it was immediately resubmitted again to correct it. Just confirming the number is ************. Thank you.Business Response
Date: 10/03/2025
Hello,
Thank you for your email. A call was placed on 10/3/2025 and a Voice message left for a return call.
Thank you,
Initial Complaint
Date:09/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm getting no response from the attorneys handling the ********* breach. The company I'm referring to is Kroll, company handling the ******** breach. I was informed I was in the data breach, but I've received no information from them. I've submitted three claim forms with my information to them giving them previous phone numbers and addresses. I really need a response from them, so I can submit a claim. Thank you, ***** ********Business Response
Date: 09/23/2025
Thank you for your email. A review was conducted, and the member was provided a paper claim via the settlement website for review.
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