Complaints
This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 183 total complaints in the last 3 years.
- 83 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice from *** earlier this year stating that my data was breached, but never received class member ID number. I've tried calling the contact number only to get an unhelpful recording of FAQs and no option to speak to a ********** reached out twice via their website explaining my situation and have not heard back. I would like to be contacted by the firm and be provided my class member ID so I can file my claim on the settlement.Initial Complaint
Date:09/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on hold over 1 1/2 hours waited another 2 hours for calls that NEVER came maybe a class action suit needs to be filled against them for failing to adeqently respond to emails ,phone calls etc..ATT office of the presidentbis unaable to assist me a 100% disabled military veteran/first responder that was notified I was part of both data breeches I cannot get tgat incident number to proceed with my case it appears Kroll will keep all of our money this is beyond wrong as spend countless hours on this and served my Country to be treated as I do NOT matter a veteran with PTSD now victimized again by the people who are suppose to be helping maybe the judge ,investigate TV ,dateline etc should investigate .It appears to he another way to scam hard working people
Business Response
Date: 09/09/2025
Thank you for your email. A claim is on file for the AT&T data breach as of September 8, 2025. Please reach out with any additional questions or concerns.Customer Answer
Date: 09/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I was on the phone over three hours and finally got the correct phone number. I do have two claims so I hope that filing this completed both of them they did call me today, but I was in a firefighting class and couldn't answer.
Sincerely,
******** *****Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a valid claim for a Kroll T-Mobile Class Action Lawsuit and was entitled to over $200 in the settlement. Initially signed up for electronic payment, but according to KROLL - as Ive called multiple times ( at least 6) since June 2025, a paper check was mailed out July 25th! It is now September! An absurd time to wait for mail from ** to MD. **************** has not been pleasant with extreme wait times, and false information. They are wrongfully holding MY money!Business Response
Date: 09/09/2025
Thank you for your email. A check was issued to the address on file on September 3, 2025.Initial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kroll has failed to provide effective communication, failed to modify account ********************** for prompt payment, and has given contradictory information. They owe me money and have failed to remit payment successfully and communication with them is ardous. Kroll is garbage, cheap, and hires unfamiliar, unqualified outsourced **** to field calls. You almost feel bad for the **** just trying to make a living in their country.A detailed website and issuance dates would be more helpful. Waiting for ridiculous amounts of time just to get someone on the line to barely give you anything is a joke.This settlement was initiated in 2022, what dolt didn't think that after all these delays to not recertify payment methods, addresses can change, numbers can change. I made several attempts between ********* to update my Zelle information to no avail, only canned answers.Unable to modify my elected electronic payment method, allegedly a cheque was issued July 5th, 2025; told to wait 4 to 6 weeks; Called August 25th, 2025; told it's still coming in August; called September 2nd, 2025; told to wait 4 to 6 weeks (again), from August 25th, 2025, escalated, the 'supervisor' now says 4 to 6 weeks from September 2nd, changing what was told minutes before and several weeks before in July.I loathe incompetence and hate ambiguous vague communication. There's gotta be something or someone to hold accountable and issue penalties. Getting conflicting information every time you wait, contradictory information with each person you speak to is beyond annoying and one can only have not so kind thoughts about whoever is behind this idiotic situation. These dolts are impossible to deal with and I'll just stop there, you know, "community guidelines" ??Claim REF - 585013GF5618HBusiness Response
Date: 09/09/2025
Thank you for your email. A check was issued to the address on file on September 3, 2025.Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted Kroll about the **** settlement and a data breach. I sent letters regarding my account being hacked and a breach of information, but I was never provided with a claim number. I had to change my **** number because of the breach.Business Response
Date: 09/04/2025
Thank you for your email. Can you please provide the email address associated with your AT&T account so your request can be researched?Customer Answer
Date: 09/04/2025
Complaint: 23836194
I am rejecting this response because:
The issue remains unresolved. My email address, which is associated with my AT&T account,is ***********************************. Also, since I contacted AT&T last year regarding my account being hacked and continuous spam calls, my number was changed.Sincerely,
****** ***
Business Response
Date: 09/09/2025
Thank you for your reply. The email provided does not match a record on file. Could you provide any additional email(s) or AT&T account numbers that can be referenced for review?Customer Answer
Date: 09/09/2025
Complaint: 23836194
I am rejecting this response because additional information is needed. AT&T account number is *********, and/personal email address is ********************************.
Sincerely,
****** ***Business Response
Date: 09/09/2025
Thank you for your email. The information you have provided does not match any records provided by the defendant in the AT&T Data Breach Settlement. If you still believe you are an affected class member you can visit the Settlement Website: ************************************** where downloadable claim forms are available. Additionally, if you could provide the email sent by AT&T it may allow Kroll ************************* to do additional research for your record. Please feel free to attach for further research.Customer Answer
Date: 09/09/2025
Complaint: 23836194
I am rejecting this response because:
I didn't receive a settlement claim number, and my account was affected. I have proof that I contacted AT&T last year about my account being hacked. I had to change my telephone number and login information because my account was compromised. That is why I'm reaching out to you to participate in the settlement. I provided my AT&T account number so that my account could be researched, confirming that I had contacted AT&T last year. I had to update my account ********************** for security reasons. November is the deadline to contact you regarding claim information, and I am doing so now. An email from AT&T is attached, showing I contacted them last year about my account being hacked and my information compromised.Respectfully,
****** Foy
Business Response
Date: 09/12/2025
Thanks you for your email. Kroll ************************* cannot confirm the data supplied is part of the Data Breach.However, the attached claim form can be filled out for review. The form can be emailed back directly or send via US Mail to the address provided.Customer Answer
Date: 09/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Kroll, thank you for the information provided. I will fill out the form for review.
Sincerely,
****** ***Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a claimant in the **** ********** breach settlement. When I called to speak to Kroll, it was answered by a foreign call center, that has consistently given different answers as to when the settlement will be paid out. The time frame, in the settlement agreement, has passed. Some people were told the end of August/first week in September, and some told they don't know. This is not professional, and I would like a concrete answer as to when payments, and monitoring,will be sent out.Business Response
Date: 09/09/2025
Thank you for your email. The Administrator is currently in a claims review process. Distribution is tentatively scheduled for November 7, 2025. Please feel free to visit: ************************************ for additional Settlement updates.Initial Complaint
Date:09/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent Kroll messages for them to send me my **** class member ID so I could file my claim regarding the ********. Customer Data ********************** Breach Litigation MDL Docket No. 3:24-md-03114-E - United States District Court for the Northern District of Texas. I have also called and spoke with their customer service representative regarding getting the class member ID, but to no avail. I was informed by the representative that someone would call me back and ofcourse no one did on several occasions. It appears I'm getting the runaround. I have not received a phone call or any emailBusiness Response
Date: 09/09/2025
Thank you for your email. A call was placed to the class member, and the proper ID was provided for filing.Customer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of the **** ********** class action and the final hearing was May 20th. Within that said that payment would be made within 90 days. There has been no payment from Kroll, and no updates to the website. Noone answers the phone when I call, and emails are just autogenerated copy and paste emails that don't answer my questions. I want to k ow when I will be paid my settlement. How is this company still in business when it runs so horribly? Everyone has been waiting well over the 90 days with no information or updates.Business Response
Date: 09/09/2025
Thank you for your email. The Administrator is currently in a claims review process. Distribution is tentatively scheduled for November 7, 2025. Please feel free to visit: ************************************ for additional Settlement updates.Initial Complaint
Date:08/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I can not get ahold of the company. My family received letters of a Data sec incident and to sign up with KROLL free 2 yrs. I have called and waited over 40 mins, got to the online chats but over 40 mins and never a person to answer. I am still waiting for the online chat, and over 45 mins and nothing. I can not sign my kids up because their bdays do not show they are 18. I sign myself up thinking I can add their information ,but no. How do I use a service if I cant get ahold of anyone. Can not find information on how to solve this ******** children are still not signed up and I have called multiple times and waited with no answer, and have sat online many time trying to figure out how to contact the company with no answers and many weeks later. Why have a phone number and online chat if you are not going to have anyone answer.Business Response
Date: 09/02/2025
Hello,
A Kroll representative made an attempt to contact the consumer by phone on August 28, 2025, but there was no answer, and the voicemail box was full. An email was also sent to the consumer to assist with any questions or concerns.
Thank you,
Initial Complaint
Date:08/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* breach settlement announced March ******* and July 12, 2024 letters went out to customers. I have been a customer of **** for 22 years my social ********************** number is on the dark web and no claim form has been sent out to me. The deadline for submitting a claim is September of 2025. I have reached out to the claim administrative number of *************** and have been unsuccessful in speaking to any live person. I tried using the contact us section and nobody has responded back to me. I need someone to mail me a claim form or email me a claim form. The settlement will pay out $5,000 to each plaintiff.Business Response
Date: 08/21/2025
Thank you for your email. A call was placed to Ms. ******* and a reference number was provided.Customer Answer
Date: 08/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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