Complaints

This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kroll

  1200 Broadway Ste. 711 Nashville, TN 37203

  
• 

  Kroll

  1700 Pacific Ave Suite 1600 Dallas, TX 75201-4617

• 

  Kroll, Inc.

  125 High St, 30th Floor Boston, MA 02110-2704

• 

  Kroll

  600 3rd Ave Fl 4 New York, NY 10016-1919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the western *********************** v. Doctor's **** **** (claim # WCF0257481). I have not yet received this settlement payment and asked the team to reissue my payment via paypal or check (to updated address) back in Nov2022 via the contact us web page on the settlement website . They have still not reissued the check and failed to respond on when they will send the payment

  

  Business Response

  Date: 01/11/2023

  Hello,

  I hope you are doing well. A payment for the ************** Doctors Best Settlement was issued on 10/26/22. The payment was sent via PayPal per the request of the Class Member. The payment was sent using the email address on file: SA********11@YA***.*OM (Redacted). This payment was successful. The Claimant may refer to the Transaction ID: 4UC824798S159040K and call PayPal at ************** to assist in locating the payment.

  Thank you,
  

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18713223
  
  I am rejecting this response because:

  I have researched this response. My email id is correct however no paypal payment has been sent to this email id. There is absolutely no email notification received from this settlement about this paypal payment. Further more i have check all my transactions in my paypal account with above email and the the above paypal transaction id provided is incorrect and does not appear on any transaction on my paypal account.Its possible that the payment vendor used has made a mistake in sending the payment to the email address listed or the payment was returned back to the vendor . In both those case the class admin need to resend the paypal payment to email address on file. I would ask the class admin to research the issue on their side
  

  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/13/2023

   

  Hello,

  Kroll ************************* cannot assist with a completed Pay pal transaction. We ask that the Claimant may refer to the Transaction ID: 4UC824798S159040K and call PayPal at ************** to assist in locating the payment.

   

  Thank you,

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the ***** v. *************************** ********** **** (claim # WCF0069207). I have not yet received this settlement payment and asked the team to reissue my check back in 2021. They never reissued my check and never responded even after i sent the contact web form to them 3 times ignoring my requests with zero response or acknowledgement. Any amount of delay is the total responsibility of kroll avoiding the reissue of class admin check for this claim

  

  Business Response

  Date: 01/09/2023

  Hello,

  Distribution was sent out in on 5/20/22. I see a few class members with similar names as the person below but no one with that address or any of the other contact information provided (Email/ phone numbers). Payments were sent to every class member so if she was one, she would have been sent a payment
  
                 We would welcome researching further if ******************** can provide her Reference Number or Class Member ID so we can determine when a payment was sent.

  Thank you

  
  

  Customer Answer

  Date: 01/10/2023

  Complaint: 18659387
  
  Thanks for updating me on the response from the business . As you can see from the response it is clear they have not even read the complaint or its content and their response is totally absurd to say the least. First they are calling me ******************* although my name is clearly listed on the complaint as *********************** . Second my complaint contains my claim ID in the first line of the complaint (claim # WCF0069207) yet they are saying that i did not provide my claim ID . Third they are saying the distribution happened on 5/20/22 which is again incorrect as the settlement ***** v. *************************** ********** *********************************** paid out in beginning of 2021. I contacted them multiple times using the contact us form to reissue my check to updated address in the first quarter and second quarter of 2021 and they never responded to me on all 3 occasions thereby effectively keeping my money by avoiding the reissue. This has happened to multiple people and not only to me for this settlement (they simply do not respond on the contact us form)
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/11/2023

  Dear ************,

  Please accept our sincere apologies for responding with the incorrect information.  We are looking into this right away and will provide an update as soon as possible regarding the concern with your claim.

  Thank you. 

• Initial Complaint

  Date:12/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a confirmed member of the Caliber Home Loan Settlement. Last year in November I believe, I reached out to Kroll, to be told this could take years, and that there was currently no settlement being reached. As of November 2022, I contacted Kroll again, because it appears this case was settled, although I have yet to receive any communications or payout from this business regarding this class action settlement.

  

  Business Response

  Date: 12/23/2022

  Thank you for your reaching out regarding your concern. Payments were sent to every class member on 5/20/2022. If ******************** could provide her Reference number or Class Member ID, we are happy to look into this further. At this time we are unable to match ********************** contact information (address, email, phone number) to our records.

  

  Business Response

  Date: 01/10/2023

  Hello,

  A payment via Mastercard gift card was issued for $20.08 on May 20, 2022. The card was sent to: *********************************************** 54701.The Class member was contacted via email on November 17th and 18th.The responses are as follows:
  

  Please do not reply to this message via e-mail. This address is unattended and cannot help with questions or requests. Thank you for contacting us regarding ******** v Caliber. Settlement distributions in the form of Mastercards were distributed on May 20, 2022. If you are having any difficulties with your Mastercard or have not yet received one, you may contact Blackhawk directly to request another card. Blackhawk has a dedicated Digital Disbursements customer service line to assist claimants. That number is **************.
  
                 This payment can be addressed by the issuer Blackhawk as noted in the email.The contact number is: ************.

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding ****** ****************** ********************** Breach Litigation Settlement. I believe Kroll is the class action settlement administrator. I filed a claim with Kroll a while back (Claim number is AHC00712396). I was sent a letter from Kroll Settlement Administrator LLC in November, but unfortunately I never received the letter (I was able to see that a letter was sent via **** Informed Delivery program -- the image is attached). On November 30, I called Kroll at ************** and spoke with customer service to request the lost letter to be re-sent to me. I was told their escalation team will contact me in 48 business hours. I never heard back. I called back on December 6. I was told the request to re-send the letter has been made and was asked to wait another week. Not having received the letter, I called back on December 13. I was told a request was made to their escalation team and that I just needed to wait.

  

  Business Response

  Date: 12/14/2022

  Upon reviewing the request for a letter to be resent *** reached out via phone and left a message for ************ denoting a deficiency letter would be emailed immediately. *********** was emailed the original letter sent to the email address on file allowing until December 20, 2022 for a response. The email sent is attached and also contains a brief explanation as to what is required and a contact email and phone number for any further inquiries.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice in the mail from Kroll ************************* today re: ******** Settlement. I do not wish to be a part of this and will not pay any attorney or court fees associated with this. This is very unprofessional to send this out, print is very tiny on the postcard and hard to read, and then to find at the bottom that if I don't respond by a certain date, that I am responsible for attorney and court fees. This is a scam. Bad enough having my information compromised by ********, but having this sort of mailed communication is just wrong. I don't want anything to do with this law firm, the settlement and will not be held responsible for attorney or court fees. I want an apology and an acknowledgement in writing that I will not be responsible for attorney or court fees. Nasty company.

  

  Business Response

  Date: 11/10/2022

  Kroll ************************* was hired as Settlement Administrator for the ************* Breach Settlement. Accordingly we noticed the class as directed by the Court. Class Counsel have undertaken this case on a contingency-fee basis, meaning they have paid for all of the expenses in the case and have not been paid any money in relation to their work on this case.Accordingly, Class Counsel will ask the Court to award them Attorneys Fees of up to 30% of the *************** and
  reimbursement for costs and expenses to be paid from the ***************. The Court will decide the amount of fees and costs and expenses to be paid. You will not have to separately pay any portion of these fees yourself.

  Thank you

• Initial Complaint

  Date:11/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating my information was included in a data breach. I went online and completed their identity verification process which eventually took me to a page that said "Verification Failed" and gave me a number to call. When I called the representative told me that EVERYONE fails. When I asked, "If everyone fails then why is there an online verification process? Why not just tell people to call instead?". I was told, "It's so your information will be safe." That answer is not an answer. It's just words. The real answer can only be that this is a way to actually steal data from people. There needs to be an investigation into this company. I would like ALL of my information removed from Kroll's systems immediately!

  

  Business Response

  Date: 11/10/2022

  Thank you for making us aware of the experience you had with the agent at one of our partners. We are glad that our investigator was able to connect with you to assure you that the information provided to you by a partner agent was incorrect. This has been addressed with our partner and per your request your information has been purged from our system. Please don't hesitate to reach out if you need anything else.