Business ProfileforSprintz Furniture Showroom, Inc.

On 5/16/23 I purchased a kitchen table set and chairs sling with a sofa and love seat. I paid over ***** for the kitchen set and chairs and over ***** to have all items shipped to me in *****, ** by Sprintz. I was initially reluctant to make the purchase, but I was assured by ******* that Sprintz ships all the time to other States. The furniture arrived 5/24. Upon unloading it, the driver and installers advised me that it was improperly wrapper for shipping both said the furniture is probably damaged. When the table was unwrapped and indtdlked I noticed numerous scratches on the table and various chairs and a gash on the side of the table where it clearly had made impact with something. I immediately contacted the company who coordinated the shipping and the sakes person at Sprintz and sent them pictures . The next morning I received a call from a ************************* apologizing and stating she too was upset and had already put in an order to have a new one sent and they would work out how the other one would be returned. On 5/26 I received an email which I followed up with a call. She stated they would have a reputable furniture repair company come to my house to fix the scratches. I told her that was unacceptable and wanted either a new set or a 50.% reduction in the costs and shipping. She said she would speak to the owner and get back with me. Today I got a call from customer service wanting to schedule a time for this company to come repair the furniture again I refused the offer snd asked to speak to **************. After holding for nearly 15 minutes I hung up and tried to call **************. I got her voice mail so I left a message and send an email. I would like to have either the furniture replaced or the price adjusted as I have requested.