Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving unsolicited, unwanted emails from DailyWire+ on or around June 19th. I requested that my email be removed from the organizations database(s) on June 19th by utilizing its ********************************* email address, but I received a response that I needed to make such a request through their ************** instead. I submitted at least four such requests, one on July 15 and three on July 24th, receiving confirmation from **************** that my request was received. Despite these request, I continue to receive emails from DailyWire+. I have never knowingly signed up to receive such emails and have explicitly asked to stop receiving them - from DailyWire+ and any affiliated, associated, or partnered organizations - but they have not complied with my request. This is harassing marketing and an unacceptable lack of accountability. I do not wish to receive any further communication from DailyWire+ or affiliated organizations.

  Business Response

  Date: 07/31/2025

  The customer requested to be taken off of all email lists and all other lists of communication from the Dailywire on June 19, 2025. They were told to visit our privacy center to make this formal request. Several of these requests were made on July 15, 2025, and July 24, 2025. As detailed to the subscriber, this process may take up to 45 days, from the time of the request, to complete. That being said, we have personally expedited this particular case such that no more emails will be sent to this user effective today. 

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a year of service. Randomly have to sign back into site. Password accepted, but does not open up ****. I find no real way to complain, nor to ask for help on the site. Days go by I do not have access. More interested in signing up new people, than providing a decent workable service to the people signed up. I respect the material presented. But it is like a software site from the dark ages, and designed so it is either difficult to complain, or perhaps even impossible to get help. Just another site, that has it's primary goal to make money; not to provide a real service! it has been days now, without access. No matter what I do, I have no means to change the password on Roku. The password changed on the internet on daily wire, does not work for consequtive days. I can read that others have the same problems. They had me sign up for a year non refundable, but do not care whether I can access their platform. This clearly is not the integrity that they profess to have. These is an organization operating fraudulently, as they fill their pockets, but make little to no effort to see to it that subscribers have access! I am ashamed to be associated with people of such low integrity. I have tried to notify them, but receive no contact. What a sham of an orginization. I do not want to be associated with con artists!

  Business Response

  Date: 07/18/2025

  *** ******* has not tried to contact our Support team for assistance with his login issue, or at least not from the email address and phone number provided in his complaint. We are sorry to hear about his issue only just now, and would be more than happy to help him access his account if he contacts us. He can visit our *********** and submit a support request with this link: ****************************************************************. We look forward to hearing from *** in order to resolve this issue.

  Customer Answer

  Date: 07/21/2025

  Before I made this complaint, I searched the internet search engines to find out how to contact daily wire, that for some reason, after being able to sign on to their application from ****, I suddenly could not. There was no means to reset the password. I found a page from the  search engine, for requesting help from daily wire. I first went to the daily wire page, and changed the password. This also did not work on ****. So I filled out information as requested from daily wire; and never heard back from them. 

  Normally, I understand that things like this happen. But what I find, is that daily wire is not as interested in meeting their contract with subscribers, as they are in making sure that they lock in the subscription for a year. Others have noted the similar problems. They spend their money on what they want it spent on. Making subscribers can access their subscription, does not see to be a priority. They act as if they like any other responsible business, but in reality, they either do not realize how poor their service is; or they know and do not care. 

  What especially irks me, is that they pose themselves as believers in God, and pose themselves as believers in the constitution and the bill of rights; but seem to be unaware, or do not care, that as a subscriber I did nothing to lose their service; nor to find no way to recover the subscription! My displeasure is in, that I actually thought they had integrity! But this is what can happen, with self righteous people, that set their eyes on the profits they can make in this lifetime, rather than in the next; by actually doing what it takes to provide a reasonable service! This is why I am agressively seeking to file a complaint. I do not like frauds! I do not like people that are so filled with pride, they no longer see their own faults! They either know, that their service is terrible; or they are blinded by their own self righteousness!

  Day after day, I try to recover my ability to watch the updated news each day; to find that I cannot sign on, and I have no way to correct this! I have filled out the form before this complaint, and never received a response. They act like they are being civil; at the same time, they do not act, in a manner to resolve the problem. If I had not thought so highly previously of them, it probably would not bother me so much. It is disappointing to find people that profess to set an example, fail in the basics, of making sure they do, provide the service paid for.

  I will also try to attach the email I received, saying they have locked my account, because I tried to log on again.  I have no way of knowing if this is scam mail looking to steal my identity, or from the actual site of daily wire. At any rate, I no longer can view the program on my TV screen. As a 73 year old man, that believes in God, the constitution, and the bill of rights; I am disgusted with the lack of integrity of this organization, even if they put out good material. They for some reason, are either unaware how poorly they treat their customers; or are fully aware, and this is part of the business strategy.

  Business Response

  Date: 07/21/2025

  We understand his frustration regarding the issues he's experienced with accessing his Daily Wire account on ****, especially given his long-standing support and belief in our organization's values. We sincerely apologize for the difficulty and disappointment this situation has caused him.
  
  We've thoroughly checked our records and haven't found any support requests associated with the email address or phone number he provided. This could explain why he hasn't received a response from us.
  
  We've just sent an email to him at his provided email address to help troubleshoot this issue and assist him in regaining access to his account. He can also visit our *********** and submit a support request with this link: ****************************************************************. We're committed to helping him resolve this as quickly as possible. Please ask him to check his inbox for our message, and we'll be more than happy to guide him through the process.
  

  Customer Answer

  Date: 07/22/2025

  After not having access on my **** platform for whatever number of days it was to daily wire platform, I would like to thank BBB for helping me in getting a response. The original contract was for a year, and clearly stated no cancelling. Since I believe in keeping my side of contract, although I would like to simply get a partial refund, I now have access restored. I should not have had to go through this path, to simply restore access to a platform subscribed. It is my hope that Daily Wire will correct their extremely substandard way of dealing with their subscribers. Specifically, it should be a simple process, readily accessible and easy to understand, as is present on 99% of the sites on the internet, for a subscriber, to simply reset their password, if they have problems, or as in my case found themselves locked out, and finding no simple means through the Roku platform pulling up the application to reset. 99% of the sites on the internet that I ever deal with have the process on the application. Daily Wire continues to operate in the dark ages in comparison. I hope I will not have to go through this again. I hope that my input to daily wire, although out of anger and frustration, will make them consider looking at what most internet sites seem to have no problem in spending the funds on to provide their subscribers with an easy means to make their subscription interruption free, or just a simple procedure that is right on the application that makes such negative interactions unnecessary.  Since I tried, before coming to BBB, deleting and reinstalling the Roku application, and going online to reset my password, as was confirmed by being able to get on line on a Chromebook; and since I filled out a complaint form seeking to have this remedied; after not finding it not finding it easily found on the daily wire site, and completely missing from the Roku application; and since I first checked for similar complaints from other subscribers, that had no real indication of being resolved quickly; I decided to go through BBB, in hope of waking up a platform that I previously had a high regard for, in hope of getting them to take more seriously their responsibility to their subscribers! What I am asking for, is provided by 99% of the applications I have any interface with. It is not rocket science. It simply takes, someone testing to make sure, that there is with the application a easy to find, simple means of dealing with such issues; without needing to use search engines or reading hundreds of help articles. How hard is it, for any application or site, to add to their sign ins; the ability to see the password being typed as an option? How hard is it, to add a simple procedure that has been tested for ease of use and effectiveness, for resetting a password? If this had been present, and I had been able to restore the service within a few minutes instead of days and weeks; I would not be now asking for my contract to not be renewed after a year, having lost respect for an organization that is substandard to almost every single platform on the internet, in just one area in particular: making sure that subscribers get to have access to the subscription they paid for; without spening days and weeks to restore the service. I have tried to leave some specifics! I am a believer in God, and a believer in the constitution and the bill of rights; and am in agreement with most of what this platform puts out! It is sad to me, that there customer service to subscribers is among the worst of any application or platform in todays world. This tends to happen, when there is no attempt, to listen to the feedback; to sort out from what is unreasonble; what actually could be corrected, as almost every single competitor does a better job in this one tiny, but important area. I will not be soon recommending subsciptons to this platform in the future. They are treating the people that use what they can access for free, better than their own subscribers.

  Thank you BBB, for acting as an intermediary on this issue. I was getting no where. Since I knew going into the contract, that it was for a year, and not refundable, and since the service is now restored after some days and weeks; I will hold to my end of what I agreed to; although daily wire really did not hold to their end. 

  But I would like it known that I do not want my subscription renewed; and as I noticed immediately, it is not obvious to me that their site encourages any real communication with subscribers about subscriptions. I do not want to find myself locked into another year with a substandard organization that treats it's subscribers, without the same respect as 99% of the sites on the internet that I interface with. The corrections needed are so minor, that as a retired engineer and senior staff technical instructor; I find it insulting that such a renown organization spends so little time, keeping their password resets, and offering subscribers a means to interface; that they fall way short of the vast majority of applications like theirs that exist! There is no excuse, for such negligence; and I am suprised that they are unwilling to at least provide what is the standard of almost every single site on the internet! To do this, professing faith in God, and believers in the constitution and bill of rights; I fine apalling! This is simple negligence that would take little more effort than just holding themselves to the same standards of the vast majority of similar platforms that exist! I find it sad, that they would use the fact, that they represent a group of people that have very strong passions; but are either unwilling to spend the time and money to make their site comparable to almost every other site on this single issue; or simply are so self absorbed, that they have never realized how substandard they are in this one area.

  Although I would prefer, a partial refund; I have sufficient integrity to realize, that since I signed a non refundable year contract; I will have to hope, that I do not find myself locked out again. On applications of ****, after it is signed in once; it should not have to be signed in again! I should not have found myself locked out to begin with. But the solution is so extremely simple. Let the user see the password they type, so they can be sure they typed the right password, which is present. And then also include a simple means that is corrected by feedback if it is not working; that lets the user reset the password on the **** application. But even if this is not done. I reset the password, on my chromebook, and verified that it let me in on the chromebook. I have eye problems as a 73 old, of growing cataracts, high myopia prescription, and variable double vision; which is why I do not use the chromebook for viewing daily wire; but instead use a larger screen TV, and thus depend on the **** application solely! All of this, they have had 10 years to correct. The password changed on the chromebook was also rejected by the **** application for days and weeks. It cannot be that hard, to for Daily Wire to upgrade their software to what is the standard for every other site but theirs!

  Since I now can access the platform. I thank you for doing what BBB does best.

  I have access restored, to an excellent site, that for whatever reason, does not consider it necessary to provide an easy way for subscribers to reset their password, over all platforms; and does not provide this means on the **** platform. For some reason this is not of importance to Daily Wire! I hope they change their minds, and come to realize, that subscribers are the reason they an provide their other services. Listening to subscribers, over issues that are substandard, is not unreasonable!

  Thank you BBB for what you do

  *** *******

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled it, shortly after watching 2 movies on the garbage app. Then 8 months later I got a charge that overdrafted my account. Then I looked back, and had been charged every month, I just hadn't caught it. I was charged ****** in all. I cancelled this one DAY OF the charge, I then contacted ******************* and was basically told to get f***ed, in corporate contract speak though. There was no "Cancellation on file". Not even a refund for this months that was JUST CHARGED. Low Quality App, Low Quality Content, and you guessed it, ******************** I'll let everyone I know how great Daily Wire is. NOT that I think they'll do anything to resolve it, but here's the last invoice # if anyone would like to contact me to resolve this.#******** ID- *****************************

  Business Response

  Date: 07/12/2025

  ***** ****** created an Insider Monthly subscription on 11/10/2024 for $16.41 ($14.99 plus applicable sales tax). ***** ****** authorized future recurring transactions until canceled upon signing up for the subscription. The subscription was not canceled, and so it renewed on 07/10/2025 and he was charged $16.48 for the month. ***** ****** never contacted us until after this renewal had taken place. We have canceled future charges for him per his request, and he retains access to his subscription until it expires on 08/10/2025 unless otherwise reactivated by him prior to this date.

  Customer Answer

  Date: 07/24/2025

  I didn't know I was supposed to respond to anything? I have chatted with multiple people from the company, and ***** has made any effort whatsoever to resolve the issue. They charged me with 9 months of a service I never used, and basically just tell me I'm screwed.

  *****

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date July 2 of 2025. Was charged ******. I had this same issue last year and I didn't request a refund and cancelled my account. I have not used their service. Watched one show and that was it. But to get charged you for something is upsetting me. **************** won't address this so I am complaining. I want a refund. Their website makes it nearly impossible to unsubscribe. There is no unsubscribe button. I just want them to stop charging me and unsubscribe me. I cancelled it already but am somehow being charged, and to pay me back for this recent charge.

  Business Response

  Date: 07/03/2025

  Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. We sent this member an email reminder on May 31st, 2025, advising the subscription would renew automatically on July 2nd, 2025, which it did. Once the charge had been posted today, July 3rd, the member requested cancelation and a refund. We responded to the request the same day. Because the member reached out so quickly, we were able to issue a full refund and close the membership.

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge on my debit card for $14.99 today June 29 for $14.99 for the daily mail and I have never subscribed to the daily mail

  Business Response

  Date: 06/30/2025

  *** ********** created an Insider Monthly subscription on 10/29/2024 for $14.99 USD. *** ********** authorized future recurring transactions until canceled upon signing up for the subscription. The subscription was not canceled, so it renewed on 06/29/2025 and she was charged $14.99 for the month. *** ********** has never contacted us about previous renewals or to ask for any assistance with her subscription. We have canceled future charges for her in light of this inquiry, and she retains access to her subscription until it expires on 07/29/2025, unless otherwise reactivated by her prior to this date.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son used my credit card that was on my **** account to order a movie/documentary on Daily Wire back in Nov. 2024. I didn't know this until I got the credit card statement in December. I didn't realize that it was on a subscription so when I get billed again, I asked him to cancel it immediately. He couldn't figure out how to do that so I called and requested that it be cancelled and requested a refund. I did get refunded two months but in checking my billing statement I was charged again even after I called. I would like to request a credit for the other three charges of $16. I don't mind paying for the one charge but I didn't authorize this charge and I have spoken with him about doing this and I assure you it will not happen again. I was charged a total of 6 times and only received 2 credits. I would greatly appreciate you refunding me the balance of $48. We never used the service except for the one movie he watched which you can verify. He thought he was just paying for a movie not signing up for a subscription. My credit card ends in 4608. I have no idea with the Daily Wire Account number is or log in information.

  Business Response

  Date: 06/14/2025

  This member originally created their monthly subscription on November 1, 2024. This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Most streaming services follow this same process. Members simply can not sign up without taking this step. 
  
  Per our terms of use, we require monthly memberships to be set to cancel prior to the next scheduled billing date and we do consider all sales final. This member set their account to cancel on April 21, 2025, which caused it to expire on May 1, 2025. The subscription has been inactive since then. The only contact we have from the user was on June 13, 2025, where the user was told by our customer service that the account was inactive at that time and that we were not able to issue any refunds from the previous payment periods. We are sorry for any trouble this has caused but we have assisted to the best of our ability in accordance with our policy.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for emails from the Daily Wire, nor have I ever visited their website. I have been receiving emails from them daily at my work email address, and despite following the Unsubscribe link on ten separate occasions, have continued to receive this junk email from them.

  Business Response

  Date: 06/11/2025

  Despite what is mentioned in this review, we do not have any record of the user attempting to unsubscribe from any email subscriptions that are attached to this email address. The user has never reached out to us to address the issue they were experiencing. At this time, we have unsubscribed the user manually in our system from all email lists. 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Daily Wire, which I never subscribed to, will not let me unsubscribe!

  Business Response

  Date: 06/10/2025

  Despite what is mentioned in this review, we do not have any subscription associated with the name or email address of this user. We invite the user to reach out to our customer support channel to assist in locating any account that may exist through **************************. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unsubscribed months ago, and I keep being charged. I emailed the daily wire about this multiple times with no resolution. And am being charged for a subscription I don't have anymore. Yesterday I was charged for the Fourth time without a subscription. At this point I'm going to have to call my bank if these fraudulent charges from The daily wire don't stop.

  Business Response

  Date: 06/02/2025

  Despite what is mentioned in this review, this customer was refunded for their most recent renewal for their monthly membership on May 29, 2025, for $14.99 two days after the May 27, 2025, charge had gone through. The customer created a monthly subscription on February 27, 2025, and agreed to have it automatically renew on the 27th of each month until canceled. Their initial request for cancelation came on May 5, 2025, although no cancelation was actually made through the account. We are sorry if the customer is not satisfied with this outcome but we have resolved this to the best of our ability.

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for emails from this organization, and I'm suddenly getting multiple emails per day from them, and the unsubscribe links appear to do nothing.

  Business Response

  Date: 05/27/2025

  We do not have any record in our system of this email address receiving emails directly from our systems. We invite the member to reach out to our customer support channel (****************************************************************) where we would be happy to look further into this situation.

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact their support to learn how it is that I have been receiving emails from them when my address is not in their system.
  
  Sincerely,
  
  ***** *******