Complaints

This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kroll

  1200 Broadway Ste. 711 Nashville, TN 37203

  
• 

  Kroll, Inc.

  125 High St, 30th Floor Boston, MA 02110-2704

• 

  Kroll

  600 3rd Ave Fl 4 New York, NY 10016-1919

• 

  Kroll

  1700 Pacific Ave Suite 1600 Dallas, TX 75201-4617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kroll ***************************** is handling the ***************** Retail North America class action. When the online form was submitted, I received a response back that said, ==================================================="***************** - No Class Member ID Please do not reply to this message via email. This address is unattended and cannot help with questions or requests.Thank you for contacting us regarding ***************** Retail *************. We are unable to locate your Class Member ID. If you believe you are a Class Member and would still like to file a claim, please visit the Settlement Website ************************** where you can download a copy of the claim form and mail it to the Settlement Administrator.For additional information, please visit: ************************** or call the toll-free number: **************.Thank you,Kroll ************************************************************************************** MY CONCERN: When I called the ************ number to let them know I received this email even though I am part of this class action, the representative verified that my name is in the database and that it matches the class Member ID I provided over the phone, but then the representative went on to say that they don't know why my online form was rejected. The representative said I could just print the form and send it in, but I do not have a printer and I wish to submit the form online. When I asked to speak to a supervisor that could escalate this failure to someone on the IT team to look into why my form was rejected because the system could not find my "Class Member ID", I was disconnected from the call. ==> If Kroll is being paid to administer this class action suit payment for class action members, they need to help us determine why our claim doesn't go through and not just disconnect the call or tell people they need to submit a hardcopy when there is an online option available.

  

  Business Response

  Date: 10/23/2024

  Hello,

                  Thank you for your correspondence. Kroll ************************* was able to contact the party via phone and provide an email address where a form can be submitted prior to the claim filing deadline.

  Customer Answer

  Date: 10/23/2024

  We were provided a phone number to receive help. When we called, we were told their server problems were resolved and that we should try to submit again via the portal. At least a couple of service representatives knew there were "computer problems". They would not escalate our phone call to any person that could resolve the IT problem (it is a proxy/DNS type of error that a server person should be able to fix or advise on). Anyway, here's the error we receive when trying to submit which is the same error we've received a number of times: 

  This site cant be reached
  The webpage at **************************************************************************************************************************************** be temporarily down or it may have moved permanently to a new web address.
  ERR_UNEXPECTED_PROXY_AUTH

  Then we called back and told them we are still getting the same system error and they encouraged us to send in a hard copy form. When we said we didn't want to do it, we were provided an email address to send a completed PDF copy of the form. As of today, we have NOT received a response that the form was received (sent yesterday) even though we asked for a confirmation. I do NOT consider this solved. 

  

  Business Response

  Date: 10/25/2024

  Kroll ************************* placed a call to Mr. ********* on October 25, 2024 and was able to successfully complete a timely claim with Mr. ********* The claim was submitted and a claim number was provided. At this time there is no further action required.

  Customer Answer

  Date: 10/25/2024

  When we sent the completed PDF form to the email address, we received 4 email responses and none of which showed that our soft copy form was successfully received. Specifically, one of the emails said, 

   

  "Please do not reply to this message via email. This address is unattended and cannot help with questions or requests.
  Thank you for contacting us regarding ***************** Retail *************. We are unable to locate a valid claim in our system with the information you provided.
  For assistance, please visit: ************************** or call the toll-free number: **************.
  Thank you,
  Kroll *****************************"

   

  So, I am pointing out that the method we were provided as a response in this BBB complaint didn't work for us. What did happen is that someone from the business called us today, October 25, and filled out the form on behalf of us and it was submitted by them successfully. The problem that I reported on behalf of me seems to be resolved, but it wouldn't have been resolved if someone didn't call us and fill out the form. I tried to submit the form on a chrome browser and firefox browser and I wasn't going to try to submit it on a 3rd type of browser. So, any other people in this class action suit that aren't able to submit the form online and don't think to reach out to the BBB may not have a chance to easily be a part of this class action. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i filed a timely approved claim for the titlemax class action settlement with ****** payment due and monitoring svc, i have never received either, i have made several attempts thru initial ***** and calls to kroll for several months **************, i have been told a check would be mailed, an e check bounced back and that there was no way to access what was going of with the payment, after talking to supv *** (who was kind stated she would escalate, supv ***** was rude and stated she could do nothing other than what was already done, i have received no phone call or email in the 4-5 months of trying to resolve this. i offered that ****** could be used **************** to receive this payment.

  

  Business Response

  Date: 10/21/2024

  Thank you for your inquiry. A check was mailed to **** ******* on October 17, 2024, for participation in the Arbitration.Please feel free to call: ************ with any questions.

   

  Thank you.

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal info was involved in an Infosys ******** data breach incident. InfoSys ******** offered me 2 years of complimentary identity monitoring services from Kroll. Krolls ******************* says it "...searches global black market sites, chat rooms, social feeds, and other sites that operate in what is known as the dark web.Each time an identifier is detected, you will receive an alert with details and helpful tips for next steps." I opened/created my Kroll account on Sep. 16. On Sep. 27, having received no alerts from Kroll, I contacted a Kroll service *** at the # in the Infosys letter. I asked for confirmation that the ******************* was active for my account. The *** confirmed this. I asked how frequently scans are run and when the last scan was run for my information. The *** ***** know. I was told to call Kroll customer service. The ********************** customer service *** said the ******************* was active for my account and had been since Sep 16. I asked this *** how frequently scans are run and when the last scan was run for my information. This *** also ***** know but reassured me Kroll would alert me if they found my personal info on the Dark Web. I then informed the *** that, prior to Sep 16, 3 other Dark Web monitoring services (Experian, LifeLock and IdentityForce) had already alerted me that my personal info, including my SSN, was on the Dark Web via ************************** and other breaches. Given this fact, it is unfathomable to me that Kroll says it's ******************* hasn't been able to locate my personal information, including my SSN, on the Dark Web. Either Kroll's ******************* is so ineffective that it's absolutely worthless, in which case Kroll should not be allowed to offer this service, or Kroll is not actually providing the services that they claim to be providing to me. The Kroll customer service *** said there was nothing more he could do but that he would escalate the matter. (Still no alerts as of 10/3/24)

  Customer Answer

  Date: 10/15/2024

  Complaint ID ******** - you indicate you closed my complaint because it was a duplicate complaint. It is not a duplicate. While the target of my complaint, Kroll, was also the target of an earlier complaint filed by me, the complaints are distinct and separate instances of deceptive business practices. My first complaint dealt with Krolls ID verification procedure for credit reporting. This complaint deals with Krolls WebWatcher Dark Web monitoring service that they claim to be providing to me but which they clearly arent as other Dark Web monitoring services (3 to be specific) have found my personal info on the Dark Web while Krolls ****************** has yet to alert me that it has found any of my personal info on the Dark Web. Something is very amiss here but I cant get anyone from Kroll to look into this issue any further. I hereby request that you reopen this complaint.

  

  Business Response

  Date: 11/04/2024

  Hello,

  A Kroll representative reached out to Mr. ****** today to advised that we are looking into this matter. A technical support ticket has been raised to determine the root cause of why he is not receiving alerts. Our agent will be in touch with Mr. ****** regarding this until resolved.

   

  Thank you,

  Customer Answer

  Date: 11/13/2024

  I do not consider this issue to have been resolved by any stretch of the imagination. The only thing Kroll did was contact me via phone on Nov 4 to let me know that they would be looking into the issue. I have had no further contact of any sort with Kroll since then nor has there been any change in the status of alerts produced by their WebWatcher service...there still aren't any.  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22378086
  
  I am rejecting this response because: they have done nothing more than contact me via phone on Nov 4. I have had no further contact of any sort with Kroll since then.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/14/2024

  A Kroll agent followed up with Mr. ****** on November 14, 2024, to explain the outcome after investigating the concerns presented regarding the alerts and dark web reporting. Mr. ******** concerns have been addressed and he appeared satisfied with the explanation provided. 

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal info was involved in an Infosys ******** data breach incident. The letter I received from ******* informing me of this breach said I was being offered 2 years of complimentary identity monitoring services (credit monitoring, web watcher, ...) through Kroll. When I signed up for this service through the Kroll website, I was required to "verify my identity" for the credit monitoring service. To verify my identity, I was asked to provide answers to multiple choice questions that were supposedly based on my credit reports. There were 5 questions on my 1st try (which I failed), 4 questions on my 2nd try (which I failed) and 3 questions on my 3rd try (which I also failed). As it turns out, the questions being asked had nothing to with my credit reports or anything to do with my social security number but and were very clearly based simply on data pulls of publicly available information that supposedly were linked to me, but weren't. How could I fail all 3 attempts? I have a very common name in the state of ********* and there is a lot of incorrect information linked to names like mine in various public databases. So, having failed all 3 identity verification attempts, I was told I had to wait 72 hours before calling back to go through a manual identity verification process. Fine by me. So, 3 days later (9/19), I called back. The Kroll website said the manual verification "...process will be similar to the online experience...a series of questions based upon your credit report history." But, I was once again subjected to a series of multiple choice questions pertaining to publicly available information that had nothing to with my credit report history. As each question was asked, I told them the question had nothing to do with my credit report. Again, I failed. I was then informed that it was a unit of Experian who was performing the verification. I asked them to escalate the matter. I just received a call back from Experian telling me they can't help.

  

  Business Response

  Date: 09/23/2024

  On Monday, September 23rd, 2024, a Kroll representative made contact with the member to provide assistance with the present issues advised. A technical support ticket has been submitted to the fix the problem and the agent left her contact information with the member if any additional problems are presented.

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  

  In reference to complaint ID ********, I find the end result, but not the process, to be satisfactory to me. See below for more details.

  On 9/25, I received a return call from a Kroll Identity Verification ***resentative (actually an Experian *** since that is who completes the identity verification process for Kroll). To verify/validate my identity, she once again forced me through an exercise of answering 5 multiple-choice questions - each of which had 5 possible answers from which to choose. I asked if the questions would be based on my credit ***orts since I was verifying/validating my identity in order to activate Kroll's credit ***ort monitoring service. She indicated that the questions would be based on information form multiple sources, including public data bases, which were used by Experian to populate their credit ***ort files. I asked who at Experian validates the accuracy of the public data bases since I know for a fact that there is a lot of incorrect information available from public data sources. She didn't know. The 5 questions that I was asked this time around were...1) which of the following vehicle license plate numbers have you ever had?; 2) Which of the following vehicles (make and model) have you owned or leased within the last year?; 3) Which of the following people have lived with you in the last 10 years?; 4) Which of the following are the last 4 digits of your primary checking account?; and 5) In which county is the address that you provided located? Anyways, though I was finally able to verify/validate my identity to take advantage of Kroll's credit ***ort monitoring service, I still take issue with a credit ***ort monitoring identity verification/validation process that doesn't actually ask any questions pertaining to information that can actually be found on the credit ***orts (see the 5 questions referenced above). 

  Note - I will be filing another complaint against Kroll relating to the same personal info and identity monitoring service that they are supposed to be providing to me. This complaint will relate to their Dark Web monitoring service. I currently have multiple Dark Web monitoring services in place as my personal information has been leaked through numerous data breaches. I am currently receiving Dark Web monitoring alerts from Experian, LifeLock and Identity Force. Prior to 9/16, which is the date I set up my Kroll monitoring account, all 3 of these other Dark Web monitoring services alerted me that they had found my personal information, including my SSN, on the Dark Web and I have the documents to prove that.  Kroll's ******************* is part of my service package and the service description says it "...searches the deep dark web for the monitored information you provided to us. The service searches global black market sites, chat rooms, social feeds, and other sites that operate in what is known as the dark web. This dark web is often associated with criminal activity and nefarious elements. Each time an identifier is detected, you will receive an alert with details and helpful tips for next steps." Given that I've already been notified by 3 other Dark Web monitoring services that they located my personal information, including my SSN, on the Dark Web, it is unfathomable to me that Kroll's ******************* has not also alerted me that they have located my personal information, including my SSN, on the Dark Web. Either Kroll's ******************* is so ineffective that it's absolutely worthless, in which case they should not be allowed to offer that service, or they are not actually providing the services that they claim to be providing.
  

  
  Sincerely,
  ******* ******

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have tried multiple times to contact someone at Kroll about security alerts they are sending me. You wait for 45min on the phone and after the 45min there system hangs up on you. This company is suppose to provide services to Clients they are not upholding. When this company sends alerts we seek there expertise in resolving this issue. They should put adequate resources in place for there services which at this point they are not doing. I am very disappointed in Kroll as they are suppose to be industry standard but don't seem to stand by there product.

  

  Business Response

  Date: 09/19/2024

  A Kroll representative reached out to the member via phone on, Thursday, September 12, 2024 to assist with the account. There was no answer. A voicemail message was left to apologize for the hold time to reach us along with suggested next steps regarding the alerts received.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a monitoring account with ********************** due to two past data breaches. I cannot get into my account. I have submitted password resets which I do not receive in my account email. I have called five times and have been either on hold for extended periods or have agreed to get a call back. I have not gotten through when calling, and I have not received the agreed-on call back, either. I emailed them finally on a previous webservices email account, receiving an auto-reply that someone will get back to me. That was yesterday. I still cannot access my account. What good is a monitoring service when alerts cannot be checked in one's account because it is inaccessible?

  Customer Answer

  Date: 09/23/2024

  On September 21, I received an email from ********************************** telling me an IT ticket was to be submitted for my concern (unable to log in or reset password). The next response was this morning, September 23, when I received the standard password reset link. I used it and attempted to reset my password; when I clicked on "submit", the same form reappeared, telling me I needed to enter a password. I did so - AGAIN - using a password as before that met all the requirements. Same result after hitting submit. I replied to the same support email address as before that it still didn't work; I received a daemon mailer failure email in response.  Screenshot attached.

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Class member id is ************* I never got my payment payout to me please cancel the old one and report it stolen and send me a check in the mail to *********************************.

  Customer Answer

  Date: 09/28/2024

  Have you heard from the company?   No

  

  Business Response

  Date: 10/09/2024

  Hello,

  The initial payment of $7.70 was delivered successfully to their ****** account on January 26, 2024. The ****** Transaction ID for the successfully delivered payment is 5K14355497505084V.
  

  
  The first attempt to send the claimants supplemental payment of $0.12 payment on July 10, 2024 was declined by ****** with the following message from ******:"FAILED / RISK_DECLINE / This transaction was declined due to risk concerns.
  
  The second attempt to send the payee's $0.12 payment was successfully delivered on September 9, 2024 via virtual ********** to the payee's email address on file.
  
  The payee then utilized DDs Choice process on September 17, 2024, to request the transfer of the virtual Mastercard balance via Zelle using the payee's phone as the payment destination (phone number ending 9872).  The payee's transfer payment of $0.12 was sent October 01, 2024.  

  Thank you

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 10/29/2024

  Please reopen my complaint why didnt I receive my $7.82 for I only received $0.12 and please send me my whole amount to me by Zelle to *********************** please send this to the business?

  Customer Answer

  Date: 10/30/2024

  Please reopen my complaint why didnt I receive my $7.82 for I only received $0.12 and please send me my whole amount to me by ***** to ******************************** please send this to the business?

  

  Business Response

  Date: 11/05/2024

  Hello,

               The initial payment of $7.70 was delivered successfully to their ****** account on January 26, 2024. The ****** Transaction ID for the successfully delivered payment is 5K14355497505084V. This ****** Transaction Id can be utilized to trace the payment with a ****** representative.

   

  Thank you,

  Customer Answer

  Date: 11/07/2024

  Send this response back to the business and tell them I did contact ****** and ****** couldnt help me they told me to contact yall back to get the full payment because it didnt go through it failed and thats what the $0.12 and I never received the full I amount.

  Customer Answer

  Date: 11/07/2024

  Send this response back to the business and tell them I did contact ****** and ****** couldnt help me. They told me to contact yall back to get the full payment because it didnt go through. It failed and when Kroll resented it another way I only got  $0.12 out of the ****** amount because it didn't go through and Kroll contact me back it and they resent it to me another way but never got the full amount here is proof Google Referrer Header PrivacyLitigation Settlement - Second Chance Payment Selection
  
  
  Inbox
  
  
  
  
  ******************************************************** 
  Unsubscribe
  Mon, Aug 19, 5:54?PM
  
  to me
  
  
  
  
  
  
  
  Dear Claimant,
  We attempted to send your $7.82 Google Referrer HeaderPrivacy Litigation settlement via ******. Our records show that your ****** payment was not successful.
  The good news is that you have a second chance to receive your payment. Please click on the link below to choose another method for receiving your $7.82 payment.
  *********************************************************************
  If you prefer to copy and paste or type in the above URL in your internet browser instead of clicking the secure link above, you will be prompted to enter your Class Member ID: ************* and your last name to verify your eligibility and claim your payment.
  If you choose to receive a ******, Venmo, Zelle, or Mastercard payment, you will receive an email or a text message with a payment verification code to confirm your selection. If you choose to receive a payment using your email address but you do not receive the verification email, please check your spam folder. 
  Your new payment will be senton or around September 16. If you have any questions, please contact the SettlementAdministrator at *******************************.
  Please monitor ************************************************ updates or call **************.
  This email was sent to you because you submitted an eligible claim. | Unsubscribe
  Please do not reply to this email, it is sent from an unmonitored mailbox
  
  
  
  
  
  

  Customer Answer

  Date: 11/08/2024

  Sent: 11/7/2024 11:44:04 PM
  
  From:
  ******* Robinson 
  To:
  BBB of Middle Tennessee & *****************
  Subject:
  More Information
  
  This message originally read on 11/7/2024
  Send this response back to the business and tell them I did contact ****** and ****** couldnt help me. They told me to contact yall back to get the full payment because it didnt go through. It failed and when Kroll resented it another way I only got  $0.12 out of the ****** amount because it didn't go through and Kroll contact me back it and they resent it to me another way but never got the full amount here is proof Google Referrer Header PrivacyLitigation Settlement - Second Chance Payment Selection
  
  
  Inbox
  
  
  
  
  ******************************************************** 
  Unsubscribe
  Mon, Aug 19, 5:54?PM
  
  to me
  
  
  
  
  
  
  
  Dear Claimant,
  We attempted to send your $7.82 Google Referrer HeaderPrivacy Litigation settlement via ******. Our records show that your ****** payment was not successful.
  The good news is that you have a second chance to receive your payment. Please click on the link below to choose another method for receiving your $7.82 payment.
  *********************************************************************
  If you prefer to copy and paste or type in the above URL in your internet browser instead of clicking the secure link above, you will be prompted to enter your Class Member ID: ************* and your last name to verify your eligibility and claim your payment.
  If you choose to receive a ******, Venmo, Zelle, or Mastercard payment, you will receive an email or a text message with a payment verification code to confirm your selection. If you choose to receive a payment using your email address but you do not receive the verification email, please check your spam folder. 
  Your new payment will be senton or around September 16. If you have any questions, please contact the SettlementAdministrator at *******************************.
  Please monitor ************************************************ updates or call **************.
  This email was sent to you because you submitted an eligible claim. | Unsubscribe
  Please do not reply to this email, it is sent from an unmonitored mailbox
  
  
  
  

  Customer Answer

  Date: 12/09/2024

  Reopen this complaint I never got the payment and ****** cant help me etc

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 11 severe web watcher notifications from KROLL on my account. I cannot reach this company for assistance. The message on their Hotine states a 2.5 hour wait to speak to someone. This is unacceptable for any business particularly when someones personal identity is at risk. I tried on multiple days.

  

  Business Response

  Date: 09/27/2024

  On Friday, September 27, 2024, a Kroll representative made an attempt to reach Mr. ******* There was no answer, however, a voicemail message was left to apologize for the hold time to reach us and an email was sent to provide next steps regarding the alert notifications he received. Thank you.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MembershipENEK78734-P. Data breach *********** On Sept 11 received a e-mail with a payday loan monitoring alert. This is not related to me. Tried calling multiple times put on hold for 2 to 3 hrs. Always getting disconnected or no one ever answers. Frustrating to try several times in a 8hrs. And never get to talk to a representative about quick cash scan notification 09/11/2024Alert date 09/12/2024 Alert Type:Inquiry.Dste 02/22/2021Merchant: National Small Loan. Lac du Flambeau.Time : 13:26:08..Alert type:Loan. Pretty bad ********** has a data breach and the monitoring company Kroll is never answering to offer any help with alert that is not related to me. I need helpthis breach isnt even my fault!

  

  Business Response

  Date: 09/26/2024

  On Tuesday, September 24, 2024, a Kroll representative made an attempt to contact Mr. ******* Since there was no answer a voicemail message was left to apologize for the hold time as well as a phone number to reach us regarding the alert notifications received.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kroll notified me of two alerts and for two days I have been waiting on hold for an excess of 4 hours and nobody answers the call. I am very concerned that I will not be able to address this breach of my information because nobody at Kroll will answer the call

  

  Business Response

  Date: 09/19/2024

  On Thursday, September 19th, 2024, a Kroll representative reached out to the member to assist with any questions. A voicemail message and an email was left to apologize and to provide the suggested next steps to take regarding the alerts.