Complaints

This profile includes complaints for Frost-Arnett Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Frost-Arnett Company

  2105 Elm Hill Pike STE 200 Nashville, TN 37210-3979

  
• 

  Frost-Arnett Company

  The Collection Company Nashville, TN 37219-8988

  
• 

  Frost-Arnett Company

  2105 Elm Hill Pk. Nashville, TN 37210

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has contacted me repeatedly for the last couple of weeks. They will not leave a message and when I call them back, thats when I find out that they are a collection agency. I do not have any medical bills nor any other bills that have been turned over. Seems like if I owed something to this company, I'd receive a letter or something other than a call. I'm calling this bogus!

  

  Business Response

  Date: 10/15/2024

  ****** ********, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. All calls at *****-****** are recorded. Our records show that on 8/26/2024 and 9/20/2024 we attempted to speak to you regarding your accounts and you terminated the calls when we disclosed the purpose of our calls. Per your request to no further contact from us, we have flagged your account as Do Not Contact. These balances are still showing as owed, but you will not be contacted on them. Should you wish to discuss this matter further, you may contact us at ************ during normal business hours and an associate will be glad to assist you.
  

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place calls me almost every day. I'm trying to work at home during the day, and their calls are annoying. They NEVER leave a message, like a legitimate business would do. They're supposedly a debt-collection agency, but a real one would leave a message. I've asked them numerous times to stop calling. They call from many different numbers (a typical tactic of scammers).

  

  Business Response

  Date: 08/06/2024

  *****************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Per your request, we marked your number as Do not Call and flagged your account as Do Not Contact. Should you wish to discuss the personal business we were attempting to contact you regarding, you may call us at ************ during normal business hours and an associate will be glad to assist you.

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity has been stolen and is being used in multiple platforms. I do not have a debt with ******** womens hospital as I pay these debts upfront. They have either falsified this claim and sold a false debt to this debt collector as a form of harassment against me, or they are offering evidence to identity theft. This debt is not mine. It is affecting my credit negatively and I expect recompense.

  Customer Answer

  Date: 06/24/2024

  To whom it may concern:

  Immediately after submitting my report, I contacted this company through their website. I informed them that I expect them to cooperate with both you and all law enforcement entities, including the **** to whom I also submitted a report.  This company did not contact me in return, (either by phone or email) and did not provide me with a copy of the internet letter I sent them.  I can submit another letter to them, but as the design of the website is flawed, I cannot even take a screenshot of the letter I send them.  Will you be contacting this company and moving forward with your authority to corroborate my honesty, or am I left hanging with evidence of stolen identity? 
  
  Thank you for your time. 
  

  Sincerely,

  ***********************. 

  

  Business Response

  Date: 07/01/2024

  ************************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Per your circumstances, we have closed the account in our office. Frost-Arnett Company does not purchase account receivables, and the account was not placed with any credit reporting agency. We apologize for any inconvenience. Should you need further assistance, you may contact the original credit and an associate will be glad to assist you.

• Initial Complaint

  Date:06/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice for a bill I technically should not owe under the no surprises act as well as per my health insurance carrier (BCBS AZ) due to the provider I saw at my visit already receiving payment for the service that I am somehow being billed for from a separate company. Regardless, I am exhausted with trying to sort this out over $147. I have spoke with THREE different representatives over the last two months requesting a copy of the bill so I can mail them a check to pay it in full. All three reps told me they put a note in to have a bill mailed out to me. The third rep offered to have an invoice emailed to me and I provided her my email address and asked to confirm. As of today, I have not received that email and I have not received a copy of the bill in the mail. I do not want this to end up on my credit file as I am doing what I can to pay it and they refuse to send me a bill. I know your calls are recorded, so please pull the call and help me get a copy of my bill please.

  

  Business Response

  Date: 06/24/2024

  *********************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we reviewed your account in our office. On 6/20/2024 we mailed an itemization of the charges to you at the address that we have on file. Once you receive, should you have any questions you may contact us at ************ during normal business hours and an associate will be glad to assist you. Your account has not been placed with any credit reporting agency.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21839839
  
  I am rejecting this response because: I FINALLY received the letter yesterday which said "I missed a promise to pay date" which was incredibly frustrating after the time spent just trying to get an invoice to send the payment.  I am not sure how I was expected to fulfill a "promise to pay date" without an invoice (which I was unable to get from *********************** prior to it being in the mail yesterday). I ended up paying it online today and paid the ridiculous $6.95 processing fee to be done with this.  I want confirmation that this will not be placed on my credit file and that you have record the payment was received per the attached payment confirmation.  
  
  Sincerely,
  
  ******** De La ****

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is concerning medical bills I paid *********************** ************************ P.O. Box ******, Nashville, TN ***** ************** for two (2) out of four (4) of my medical accounts they purchased. On January 26, 2024, I paid $902,45 for the payoff of two of the accounts with the Reference #********.I had two (2) more medical accounts I continued to pay on each month. In April, 2024, I noticed on the statement before I called in to make the payment over the phone, the two (2) accounts I had previously paid in full in January 2024, were still listed on the April billing statement.When I contacted ***********************, they at first denied I had paid the two accounts and expected me to research and provide them with the information. I demanded to speak with a Supervisor and provided the information I had from the payoff to a *********************************** (Supervisor) on April 9, 2024. She did confirm with me that *********************** had not applied my January payments. I asked her to quickly take action in correcting their mistake since it was costing me additional money, as well as continuing to reflect poorly towards my credit rating which I have been struggling to repair by paying off past due medical bills. This is May 14, 2024, and *********************************** with ***********************, still has not applied the "payoff" payments I made to my two (2) accounts in January 2024, and refuses to speak with me .*********************** is still holding two (2) medical accounts (which they purchased) that I need to pay off. I want to pay these accounts off in full, as well, but I would like to get this current issue resolved first. I need your assistance in clearing this matter up and helping me correct their harassment towards me. I am working hard to clean up my poor credit from past health issues and medical expenses, a divorce and being unemployed due to my health issues. Any assistance will be greatly appreciated.Thank you for your time and consideration.Sincerely,*****************************

  

  Business Response

  Date: 05/22/2024

  *****************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. *********************** is no a debt purchaser; we collect debts on behalf of our clients, who are the original and current creditors on the account. Additionally, we confirmed that your January payment was applied to the correct accounts when we received payment, and the remaining balances were subsequently written off pursuant the resolution agreement. We are still showing two (2) accounts open for the original creditor. The correct balances on these are account numbers ********* for $15.00 and ********* for $959.22. Should you have documentation showing different balances, you may send them to us at the address of Frost-Arnett Company P.O. Box198988 Nashville, TN ***** or you may call us at ************ during normal hours and an associate will be glad to assist you. We are showing that there are no accounts from ********************** posted on your credit report at this time. We apologize for any inconvenience and hope that we have been of assistance in this matter.

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Georgia anesthesiologist. I do not have a contract with ***********************. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 05/21/2024

  *****************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we began our investigation. We have been instructed to close the accounts and return them to the original creditor. Also, we have requested that the credit reporting agency delete these accounts from your tradeline. Please allow them time to complete the deletion of these accounts. We apologize for any inconvenience.

• Initial Complaint

  Date:05/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with GEORGIA ANESTHESIOLOGISTS. I do not have a contract with *********************. They did not provide me with the original contract as requested

  

  Business Response

  Date: 05/15/2024

  *************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. Unfortuneately, we are unable to locate an account matching the demographics that you provided. We have no match for a *************************, or phone number in the state of ******* and no listing under the creditor of Georgia Anesthesiologists. If you could provide further information to assist in locating you in our sysytem, or you may contact us at ************ during normal business hours (CST), and an associate will be glad to assist you. We apologize for the inconvenience. 

• Initial Complaint

  Date:05/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outstanding bill paid in full over the phone to Lincare using their automated system on 04/29/24. I have been CONSTANTLY harassed with phone calls from this debt collection agency every SINGLE day since then, at all hours of the day even though I already paid. My confirmation code as given by ******* when I paid the bill is I23ZR5B74D.I have not received a SINGLE piece of mail or any kind of correspondence from ***********************, NO LETTER, NO NOTICE, NO MAIL- nothing about owing a debt, only nonstop calls every. single. day. With these badgering, aggressive, INTIMIDATION tactics of constant calls, they have yet to leave me even a SINGLE voice message communicating with me or even attempting to explain what they want from me. Likely, because they cant- again, my outstanding balance was already paid 100% in FULL, and has been for a week and a half going on two weeks now. In addition, I will be permanently closing my account with ******* and stop doing all business with them- they are atrocious. As for ***********************, I will not hesitate to pursue legal action and reimbursement, with *********************** completely liable for CIVIL DAMAGES TO ME as this constitutes a flagrant violation of the ****** I have even blocked this caller numerous times to NO AVAIL. AGAIN, should this BLATANT HARASSMENT continue, I will pursue legal action and also report them to the ****************** Protection Bureau. This is a clear violation of my rights and the Fair Debt Collections Practices Act (FDCPA) as mentioned, as well as my privacy and peace of mind- I am being ceaselessly harassed by this debt collection agency. STOP, remove me from your list, and do NOT contact me again.

  

  Business Response

  Date: 05/20/2024

  ***********************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. Per your request, we have designated your account as Do Not Contact. We apologize for any inconvenience.Should you have further questions regarding your account, you may contact us at ************ or you may contact the original creditor directly. Your account was not placed with any credit reporting agency.

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call every day, which is fine. I understand they are collecting a debt. But they are calling at 5:30am every day.

  

  Business Response

  Date: 05/01/2024

  ***********************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately started our review of your accounts. Our system showed you having an east coast address and phone number with an east coast area code, and we called during normal business hours for that time zone. We apologize for any inconvenience and have removed the number and have flagged your account as Do Not Contact. Your accounts were not placed with any credit reporting agency.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Columbus radiology never turned bills into the proper ins., even after giving them id numbers 2 times! They turned us into *********************** for collection. It took time but we finally were cleared of the amount due. ******** filed a claim! We were sent a letter informing us that nothing was due. They continue to call almost daily. We want them to leave us alone!! This began last may *****!!

  

  Business Response

  Date: 04/30/2024

  *************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. We contacted the original creditor, and they are reviewing your explanation of benefits in this matter. Due to this, we are closing your account in our office at this time.Should you have further questions, you may contact the original creditor directly. Your account has not been placed with any credit reporting agency.