ComplaintsforFrost-Arnett Company

• Initial Complaint

  01/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, please accept this notice that your company FROST-ARNETT COMPANY in violation of 15 U.S.C 1681b(f) Permissible purpose. I didnt do business with your company, never even heard of your company nor gave your company permission to view my credit report. I wish to settle this matter quickly and amicably. I am requesting $1,500. To remain in good faith, I am providing you with 30 days to remedy this situation, Should I not hear from you that will result in a filing of this case in federal court. Should you wish to discuss this matter in greater detail, I can be contacted via email at ********************** Phone number **************

  Customer response

  01/30/2024

  This company pulled my ***** Nexis report and Im not aware of who they are which is a violation of the **** they didnt have permissible purpose.

  

  Business response

  02/08/2024

  *******************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. Frost-Arnett Company is a business associate of the original medical provider pursuant to the **************** Portability and Accountability Act (HIPAA). We have an executed Business Associate Agreement (BAA) with the provider, who is a covered entity under HIPAA. Pursuant to 45 C.F.R. Sec. 164.504(e)(2) , a business associate *** use and disclose protected health information for the proper management and administration of the business associate, including disclosure to you in order to validate your debt in response to your dispute. Consequently, Frost-Arnett Company is legally permitted to receive your health records for the purpose of collecting your debt. We have closed your account in our office. Should you have further questions, you *** contact the original creditor directly. Your account was not placed with any credit reporting agency.

  Customer response

  02/09/2024

   
  Complaint: 21205878
  
  I am rejecting this response because:The whole point of this complaint is that I never heard from your company or even ever heard of your company. This response is not valid  I dont even know what company your referencing to  as you didnt name any company.
  
  Sincerely,
  
  *******************

  

  Business response

  02/12/2024

  *******************, thank you for again contacting Frost-Arnett Company to allow us to address your concerns. We did send a letter to you at the same address you listed on this correspondence regarding an account placed in our office for ************* on 7/13/2023. Our records indicate that it was delivered. Should you wish to discuss this matter further, you may contact the original creditor, or you may call us at ************ and an associate will be glad to assist you.

  Customer response

  02/12/2024

   
  Complaint: 21205878
  
  I am rejecting this response because: I never received anything from you guys I dont even know the company your referencing to but tell it to the Judge no need to go back & forth.
  
  Sincerely,
  
  *******************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being harassed by *********************** DAILY despite never receiving a letter from them, so I will seek legal help if this HARASSMENT continues.

  

  Business response

  01/19/2024

  *************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have previously mailed two letters to the address on file and spoken to you once. Per your request, we will mark your number as Do Not Call and your accounts still owing as Do Not Contact. Your accounts have not been placed with any credit reporting agency. Should you wish to discuss your accounts, you may contact us at ************ during normal business hours and an associate will glad to assist you

• Initial Complaint

  11/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The ************************** has been paid in full and Frost-Arnett Company has refused to credit the account as being paid in full and satisfied.

  

  Business response

  11/27/2023

  *************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. In reviewing your account in our office. We are showing that payment in full was posted on 11/21/2023, one day after you created this communication. Your account is paid in full. Your account was not placed with any credit reporting agency. We apologize for any inconvenience.

  Customer response

  11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable with this debt with golden sate imaging association.I do not have a contract with golden state imaging association.They did not provide me origami contact as I requested

  

  Business response

  11/14/2023

  *************************, thank you for contacting Frost-Arnett Company and allowing us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have contacted the original creditor and requested documentation of your accounts. We will be mailing them to you at the address we have on file. Once you receive these, please feel free to contact us at ************ during normal business hours and an associate will be glad to assist you. We have also requested your accounts to be deleted from your credit line. Please allow them ample time to process our request

• Initial Complaint

  09/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i am not liable for this ***** With *********************** i do not have a contract with *********************** they did not provide me with the original contract as i requested i have not checked my credit in years when i did this was on the report.

  Customer response

  09/20/2023

  I receive a call from someone from Integrated ******************* saying that theyre trying to collect on a debt I Asked them to send me a letter showing where I have a contract with them Also to show That Integrated ******************* have the right to collect said debt I have not received a letter in over 2 months Check my credit the derogatory was still there so I am disputing it 

  Customer response

  09/20/2023

  I receive a call from someone from *********************** saying that theyre trying to collect on a debt I Asked them to send me a letter showing where I have a contract with them Also to show That ***************** have the right to collect said debt I have not received a letter in over 2 months Check my credit the derogatory was still there so I am disputing it 

  

  Business response

  10/13/2023

  *********************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately began our investigation. We have now closed your accounts in our office and have requested the credit reporting agency to delete these from your tradeline. Please allow them time to complete this request. We apologize for the inconvenience. 

  Customer response

  10/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A few months ago, this company contacted me regarding a debt of $ ***** which I do not owe. I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item listed on my consumer credit report. Per section 609, I am *********** see the source of the information, which is the original contract. The company has not provided this information.

  

  Business response

  09/29/2023

  ***************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. Upon our review, we found that the account in question has not been placed with any credit reporting agency as you claimed. We have obtained an itemized statement of the account from the original creditor and will be mailing it to you at the address we have on file.Since we were unable to obtain a signed consent form, we are closing the account in our office after we mail the document. Should you need further assistance, you may contact the original creditor during normal business hours and an associate will be glad to assist you.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was paying outstanding medical bill to Bon Secours my chart web site: they changed to a new web site and the place to pay was not there. I was waiting thinking they would make corrections. Well 40 days and I received bill from ***** and ******: They said I could now make payments to them would not affect my credit. I never missed payment so I agreed made a payment on 6/9/23 and one on 6/29 that was for July the amount was for ****** both times. Well when I went to my bank account on line I see they have taken additional ****** out. I did not agree to that when I called they informed me that I had to wait for it to clear that took from 7/3 to 7/24 I called on 7/26 they said it would take 30 to 60 days to return to my bank. I believe this is totally unacceptable business on both Bon Secours and *********************** I had to make 4 calls /5 no one took responsibility for errors they made.

  

  Business response

  08/02/2023

  *************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. In reviewing your account, we found that on 6/29/2023 you entered our payment vendors web portal and initiated two payments. The first was scheduled for 6/30/2023 in the amount of $127.00. You then scheduled another payment for 7/3/2023 in the amount of $327.99. When you then contacted Frost-Arnett Company to state you did not authorize the $327.99 payment, we initiated the refund process. Our records show that the reversal of these funds was issued via ACH, on 7/4/2023.

  Customer response

  08/02/2023

   
  Complaint: 20378751
  
  I am rejecting this response because:  They state that they returned the ****** on 7/4 they did not and have not they first told me on 7/10 they would return I called back on 7/18 cause I had not received it back into my bank. Was told that it had to clear their bank first. Called back on 7/26 it showed that it was clear on their side they then told me it would take 30 to 60 days to be returned. On their web site it now shows I have that as outstanding balance of ****** as of 8/1. So I made my ****** payment 8/01. So they would not report me as delinquent. They took that ****** without my permission and they have not returned it as of 8/03/23; I had not sit up automatic with drawls So as of 8/03 they still have my money that was taken without permission;  
  
  Sincerely,
  
  *************************

  

  Business response

  08/03/2023

  *************************, we have spoken to our accounting department,and they have issued check number ****** in the amount of $372.99 which was mailed to the address we have on file. Please allow for postal delivery time. We apologize for any inconvenience this has caused.

  Customer response

  08/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I did receive a check in the mail on 08/05/2023 in the amount of ******; So this time they did what they said. I still feel that until I made the complaint to Better Business Bureau and made you'll aware of the mistruth of what they said and had not done they were ignoring me; It should have been handled in a more timely manner on their side this happened on 07/03/2023. I thank the BBB for staying on top of the complaint.  

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My daughter was at ***** ************************ on 09/04/21. Despite my ex-husband, ***************************, having the debt placed under his name as he was the responsible party at that time, I am still getting letters to collect from ***********************. I am wanting them to dismiss my collections as my ex is paying ***** directly.

  

  Business response

  08/02/2023

  *******************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. As per the previous response to your BBB correspondence dated 6/7/2022, the response from the original creditor is the same, both biological parents can receive account information for the minor patient. ***** does not get involved in civil court cases including divorce and child custody agreements. We go by whoever signed the consent forms. Mom is the guarantor because she brought the patient in and signed the consent forms. Anyone can pay on the patients behalf though so either the mom can pay and get reimbursement from dad through the courts or dad can pay directly. If you can get both parents to agree to change the guarantor from mom today, then we can do that. Would need both of their permission as well as dad's full name, DOB SSN,address phone number. However, the bad debt status is valid.Neither parent responded to the statements until after it went to bad debt.  We apologize for any inconvenience this may have caused. The account has not been placed with any credit reporting agency. Should you have further questions, you may call us at ************ during normal business hours or you may contact the original creditor directly.  Again, thank you for contacting Frost-Arnett Company to allow us to address your concerns.  

• Initial Complaint

  06/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not liable for this debt with GEORGIA ANESTHESIOLOGISTS. I do not have a contract with ***********************. they did not provide me with the original contract as requested.

  

  Business response

  07/05/2023

  *******************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. When we received your correspondence, we immediately ceased all collection activity and began our investigation. We have requested itemizations of the charges you have in our office. We will be mailing them to you at the address we have on file. Also, as a courtesy, we have requested that these tradelines be removed from your credit record. Please allow ample time for the credit bureau to update their file.Should you have further questions, please feel free to contact us at ************ during normal business hours.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *********************** reached out on May 20 regarding a $150 bill that had gone into collections that I was unaware of. I immediately made payment because I was unaware like I said. I was given the option to use a bank account or credit card. I used my bank account as the credit card required a $6.95 processing fee. Flash forward to today. I continue to get calls from ***********************, and they say nothing and hang up. So today I decided to call myself, and was informed that I owed $180 because my check was returned. This is the only information they could provide, just said that it was returned. However, I contacted my bank and they informed me that the check was never fully processed by ***********************. I decided to use my credit card this time so that this issue doesnt happen again, but I had to pay an additional $36.95 for ****************** mistakes.

  

  Business response

  06/27/2023

  ***************************, thank you for contacting Frost-Arnett Company to allow us the opportunity to address your concerns. As a courtesy. we have issued a credit to your credit card for the $30.00 return fee on 6/23/2023.Please give proper time for your credit card company to process the transaction.  The $6.95 processing fee is not applied by Frost-Arnett Company, but by the third party payment vendor. We show no check processing error on your initial payment. We apologize for any inconvenience this may have caused. Your account was not placed with any credit reporting agency and is showing paid in full in our office.

  Customer response

  06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The $30 is what I was concerned about considering I had made payment upon contact by ***********************, and my bank had no issue with the check being processed.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩