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Business Profile

Real Estate Agents

Property Solutions of Middle Tn

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Property Solutions of Middle Tn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Property Solutions of Middle Tn has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This HOA took over our townhomes, Westwind Villas around July. I have had a work order in since the old company and when PSMT took over, I created a new one with them. I was contacted once, only after I emailed and nothing since. I can't get anyone to email me or take my phone call.

      Business Response

      Date: 10/12/2023

      The Community Manager responded to the service request on 7/26 asking for more information or photos of the leak that was reported - none were received in return and so after 30 days our system closed out the request.  I have not received any email or voice message from this homeowner.  *************************, the **** Community Manager for ******************, will follow up with the complainant immediately to understand the service request and place any work order accordingly.  We apologize for any oversight that *** have occurred on our part. 

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20729965

      I am rejecting this response because:

      Sincerely,

      *****************


      Here is the response from ****

      Hey ***, what is the work order for Century never sent ** over any information? I responded that I opened a new work order on the new site. *** tried to call several times, but no one ever answers. I will be glad to explain further and send photos.

    • Initial Complaint

      Date:06/26/2023

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the President of the *********************** of ***** Park in ************. The ***** of ********* and I have been attempting to communicate with PSMT, the company used by the *** for property management. On June 8, 2023, the *** was contacted regarding the termination of PSMT's agent, *********************, who was previously servicing our ***. Since that time, the ***** of ********* for the *** has requested answers to several questions including the required scheduling of an annual meeting of home owners. This annual meeting is required to take place prior to the end of the summer and per the *** regulations, the homeowners must be given days notice of the time, date, and location of that meeting. PSMT has not responded to those questions, including the amount of notice necessary to be provided to the home owners, has failed to attend the last meeting of the board of directors held on 06/14/2023, and has failed to explain the expenditure of *** funds following assurances from its agent that the *** would not be charged for said expenditure.The *** ***** of *********, being myself, the vice president and the secretary, have made several attempts to communicate with PSMT and have received no response since 06/19. With deadlines rapidly approaching, The ***** feels that it has no choice but to seek assistance from a third party. At this time, PSMT and its agents are the only persons with access to the financial assets of the ***** Park ***. They are the only persons capable of providing the appropriate notice to home owners. They are the only persons capable of handling the day to day operations of the ***. They have not provided the name of a new agent assigned to ***** Park. They are no longer responding to communication despite repeated attempts to contact them.The ***** Park *** pays PSMT thousands of dollars per year to manage the community and at this point, the only responsive actions we have received are 2 emails in the last 3 weeks.
    • Initial Complaint

      Date:10/24/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Property Solutions of Middle Tennessee(PSMT) and I have been communicating(or lack thereof) for over 18 months over some issues. I have documentation of each communication attempt, and have a very detailed record of each encounter. We pay PSMT $75/quarter to manage our neighborhood facilities, and to take care of issues that come ** in our community. They have not taken care of one issue yet. They also do not answer the phone, they do not respond to emails, nor return any messages. What they don't have any problem doing is making sure that you have paid them, and send out emails on how to do that. I have attached the last email that I sent to our community manager, her boss, and the owner of PSMT. I never got a response, and I also have called and left messages for them to call me since, but with no replies.

      Business Response

      Date: 10/31/2022

      Good Afternoon,

      Our firm **** acts as the managing agent for Chestnut Valley ***.  Our firm provides a contracted management service at the direction of the ***'s Declarant or Developer.  Our firm received and responded to the issue brought forth by your complainant, which was relative to an exterior improvement made by a neighboring homeowner that they felt was not aesthetically harmonious with the community in their opinion.  *********************, the **** community manager assigned to Chestnut Valley ***, explained to the complainant that the ****************************** (ARC) for the *** has sole discretion on all approvals granted for exterior improvements by and in accordance with the ***'s governing documents, commonly known as its Restrictive Covenants or CC&R's.  **** cannot take action against a homeowner and require the removal of an exterior improvement that is not in violation of the Covenants and that was approved by the ***'s Declarant who is the acting ARC.  This information has been conveyed to the complainant on more than one occasion by our manager *****************  The complainant simply does not either understand this answer, or does not agree with it, but **** has considered this case closed and our management agreement does allow us to cease communication when we have done all we can to provide an answer.  

      Thank you - please let me know if you require any further information - *********************, **************** Manager for **** 

       

       

      Customer Answer

      Date: 11/03/2022

       
      Complaint: 18305809

      I am rejecting this response because: This is not true. You never responded to the last several emails or calls. It is against our rules to have a commercial vehicle parked on the street. I brought that to their attention as well as a basketball goal in the street as well. The emails I attached where over the course of a year, showing the lack of communication from PSMT. The lack of all responses, and ability to lie about it saying that you have responded is ridiculous. I left a voicemail with your firm last week or week before. No one has called me back. I will continue to stand up for my community against a poor management crew such as yourselves, and if that means I have to continue to file BBB complaints for every house in the neighborhood, then I will do it. I find it near comical that it took filing one of these to get a response of any sort.

      Sincerely,

      ***************************

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