Business ProfileforMurfreesboro Hyundai

My wife and I bought a defective car from Murfreesboro Hyundai. During the test drive we pointed out that the car was defective. The defect was in the media/radio/navigation display. The salesman knew it was defective and said it would be fixed before we took possession. It wasn't. On the drive home it began malfunctioning again (I have video evidence as well as admission of the defect from the dealer). After one week with no communication from the dealer, we returned to have it fixed. We were met rudely at the service desk and told "tough luck!" I went to a manager, he moved us to the front of the line and a service tech looked at the defective car. He said he would have to order a new part. We were okay with that. After one month we were told that the part had not come in and was on back order. We also learned that the part was not ordered until two weeks later.The primary reason for purchasing the car when we did was due to a planned road trip where the navigation system would be vital. The dealer did not seem to want to help resolve this matter.We took the car back and demanded a different one. We were told the only way to do that would be as a "trade-in". I told them I did not care as long as it was a wash. It wasn't. Instead of nullifying the original purchase, they started the second agreement with an $11,813.48 balance. They also took my wife's name off of the loan. They charged us almost $12k to drive a defective car for one month. At most it should have been the $724 monthly payment. By adding the $11+k and removing my wife's name they were unable to approve me for the 10-year warranty. Instead, we were given a 7 year.The salesman quit or was fired immediately after I filed the first complaint. And the dealership is now on their third ** since our purchase. The new **, ***********************, reached to "make things better" but has not received or returned my calls. The salesman and the tech lied, the financier took advantage of us, and the ** ignored us.