Customer ReviewsforMurfreesboro Hyundai

Had my car for 2 weeks, paid $1300 for repairs. Only to have more issues days later that they missed and would be an additional $2500

After a bad experience at a different Hyundai, I decided to try this location when my 2021 Elantra hybrid had an engine light come on for the second time in its short life. (The engine failures of my car are a separate complaint all it’s own) I dropped it off on a Monday, knowing it probably wouldn’t be able to be seen immediately since I didn’t have an appointment. I received a voicemail later that day letting me know since it was a hybrid it would take a little longer to get a diagnoses as they only have one tech certified in hybrids. Worst case scenario it would be looked at by Wednesday. That’s fine, I get it. (Though one would think a car company trying to get into the hybrid car game would have more than one tech able to work on them) Wednesday comes and by 5:00 I still haven’t heard anything so I decided to give them a call and check up on things. I was told it was “being looked at right now” and I would have answers by Friday. Cool. I have to go out of town that weekend and already have a rental car (paid out of pocket btw) and I’m not in a hurry to pick up a car that’s having engine issues and immediately drive it out of town, so I didn’t think too much about it when I didn’t get a call on Friday as promised. I try to call the following Monday and Tuesday only to never reach a person. Wednesday I finally speak to a human who told me my car had been done and they didn’t find any issues with it. That’s great, I suppose, that my car miraculously healed itself. However no one ever told me. Had I not called to ask, there’s a chance my car would still just be sitting in their lot, with no issues while I pay for a rental car because no one ever contacted me even though I was given multiple days I’d get a call. They couldn’t even bother to tell me to come pick it up. I no longer drive a Hyundai, mostly because of the fear of having to go to another Hyundai service center when the engine light comes on a third time. Their customer service is the worst I’ve seen,

My vehicle has been with Hyundai of Murfreesboro for 7 months now and I have yet to have a brand new engine installed. I brought the vehicle into the dealership at the end of August and requested a diagnostic. After running the test, I was told the vehicle had compression issues and metal shavings were found in the engine. I had just gone over my warranty so I was told they could submit pictures in to have me approved for a new engine under warranty since it was slightly outside the time range. I was told I was approved for them paying 85% costs and since then, I've been waiting to have my vehicle fixed. Nobody seems to have a sense of urgency for their customers and Nobody wants to help out with rental or loaner vehicles. To top it off, I was told the warranty administrator quit because he didn't agree with how things are being run throughout the dealership. I need my car back urgently and I need compensation for being without my vehicle. This dealership has 85 other customers with their own issues and Nobody is being helpful. Why should a business run if you can't even conduct it? I highly recommend any other hyundai dealer and to stay away from this one.

If you haven’t see the news, it’s a class action lawsuit about oil consumption in Hyundai Vehicles. - Do your research. Anyway, my vehicle has been in this service department for almost a month. Jeremy, the service advisor barley contacts me I contact to see about the status of my vehicle or even understand why my vehicle hasn’t been approved for something that Hyundai knows is wrong with the vehicle. I call and leave messages, nobody returns them. It’s the holiday and ridiculous of the lack of communication about my vehicle that I’m paying on that’s sitting on a lot.

The Hyundai of Murfreesboro service department has been getting worst by the day. I can compare, I have been a customer since 2004. Yesterday, I left my car there, understood everything from the service advisor. Then the evening comes, no updates on the car, shop closed. Waited till the next day, still no update call or text ( text that they send you, just In case I need it any update) from Jeremy, the service advisor. I had to called the manager Jim, to find out if my car was going to stay during the weekend or not; or was it going to be ready. Thats it. 1:13pm; Still waiting for Jeremy, to call or text, but that was not the case. Is not the first time Jeremy has failed in this matter. Then the adm contacts you, if in their survey you given them less than five, so I could reconsider changing my score. But not these time, this time will stay with my scores. After this service, I will move to the ******************* for future services. Is farther, but I'll go where ever the good service is provided. It's a shame.

Have purchased 2 cars from these folks (old location). Had my car in for oil change etc this week. When I got my car home I noticed 3 scratches and 4 small dents in my car. These where not there before I took the car to this dealer. I ignored the 2 other fresh scratches on the front of my hood as they COULD have happened from road debri on the way to or from the dealer. Of course the manger Max denied they happened there and there was nothing he could do. About ready to purchase a new Hyundai as I loved both. Won't use these guys for anything again. Managers bright remark was "looks like something dropped on the car" Really? And where did that happen? On the way home?

My wife and I took our 2013 HYUNDAI Genesis to the service dept.which we recently purchased during my 15 month continuous fight with cancer.After Diagnosing the issue my warranty Co.Ok'd one repair and could afford to fix another issue the battery light.they called and said it was complete so we picked it up Friday Evening Dec.10,2021 the car was parked along the left side of the building and of course rain.Saturday rolled around and the light came back on,so I called the service adviser told him I would drop it off Sunday.evening.after looking out car over now with the repair not complete there's a crease on our passenger rear quarter panel and a half moon mark on our dash next to the navigation unit.plus our $2,300 radio unit is being sent to them so they could do the repair.unfortunately with everything not sure I could trust folks that would pass off these careless mistakes to my wife's new car.i notified the warranty company cause I'm just frustrated and with what I'm going thru this car has to last my wife.it's an awful shame and I noticed that possibly this company might be affiliated with *****************************************************.Mr.****** has always had a great reputation in Nashville wish I would of went there!!