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Business Profile

Craft Classes

Makers Gonna Learn LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Classes.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My annual membership came up. I normally receive emails when these are set to renew. Never received it. It renewed. Within an hour, I contacted the business to let them know I had not been on for six months in the community. We had to move, Cricut is in storage and could possibly cancel and get a refund. Remember, it was within ONE hour. They said sorry, no and sorry about no renewal email. Now I run a business - and I have had to refund customers. I make decor. I understand if it had been a few days - but I caught it in one hour. And never to get a renewal email - that's a shady business practice. In it for the profit - not the customer at all.

    Business Response

    Date: 10/11/2022

    Business Response /* (1000, 5, 2022/09/26) */ Hi ******, you never emailed us that you wanted to cancel your membership prior to the charge. When you signed up for it, you agreed to our terms of use that you will have a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 7, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ******** and obviously you can see by all the complaints they are operating a shady business BY NOT SENDING A RENEWAL NOTICE. What kind of business does that? Every single membership I have sends me a renewal notice a week ahead of time. The audacity of this place, and of ******. I want a REFUND., I caught it ONE HOUR after it charged my card.

  • Initial Complaint

    Date:08/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a very expensive course though Makers Gonna Learn. In my emails and when I signed up for this course it was stated that I would be receiving printed out copies of the 2 workbooks for the courses. Which is the least they could do considering I spent $500 on a course through them. I've never received these workbooks. After a couple emails to this company (in which they also stated wrong information) are trying to tell me that I would not be receiving my $500 workbooks! They told me I did not sign up with in a time limit. The thing is there was no time limit stated in the emails or the registering site when I registered. All my information simply said was that printed copies were a part of my registration and that they would be sent out to me. And so now instead of sending me workbooks they just want to argue. This company is a scam. I want my $500 workbooks please. I hope no one else falls for their scamming because they are making thousands off of people and can't even send out products promised to people. All I ask is they honor this as I have paid a lot of money to them, the least they can do is send me the workbooks without having to argue with them. I'm also uploading the email I was originally sent that I based my decision on to sign up and how it states I would get the workbooks with my subscription and how there is absolutely no sign-up window dates listed.

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 5, 2022/08/22) */ Hi Kalyn, the eligibility for receiving the hard copies of the workbooks are based on the information we have for the Design Make Sell promotion. I understand your frustration for not receiving one. Would you mind sending us an email so we can resolve this? Thank you so much! Consumer Response /* (3000, 7, 2022/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would prefer to not have to have another argument through several emails with the company. I came to file a complaint because I got fed up with the argumentized emailing back and forth. What I would like is to just be sent the printed workbooks I was promised with my Design Make Sell program that I am paying a hefty amount for. Business Response /* (4000, 9, 2022/08/29) */ Hi Kalyn, our customer care already reached out to you regarding this matter and the physical books will be sent to you.

  • Initial Complaint

    Date:06/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was notified 6/24/22 that my subscription was due to renew. I got on the website and cancelled. At the same time as the notification email was sent the company also charged my account for the renewal. I have not been on that website or used any services since last summer sometime, I had actually forgotten I had a membership with them. They claim that because their service is online, I cannot get a refund. I have gotten refunds for several other online services even after the renewal. Today, there is a second charge of $191.88 on my checking account. I have emailed and asked to speak with someone, but only get emails in response. Not able to speak with any human.

    Business Response

    Date: 07/15/2022

    Business Response /* (1000, 5, 2022/06/29) */ The member never emailed us that they wanted to cancel the membership prior to the charge. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very upset with this company as they renewed my 1 year membership without my knowledge or authorization and no prior notification of such. I hardly used the membership if at all and would have never renewed the membership. I just noticed the charge today on my Discover card account, June 22. 2022 and not only did they charge me for one membership but also for a second membership..I contacted them and they said they would only refund me for one of the two charges and I notified within the 48 hour period. I expect them to refund both of the charges as I will never use them again.

    Business Response

    Date: 06/30/2022

    Business Response /* (1000, 5, 2022/06/23) */ Hi *******, you never emailed us that you wanted to cancel your membership prior to the charge. When you signed up for it, you agreed to our terms of use that you will have a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of **********************************************

Makers Gonna Learn LLC is NOT a BBB Accredited Business.

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