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Business Profile

Craft Classes

Makers Gonna Learn LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Classes.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very upset with this company as they renewed my 1 year membership without my knowledge or authorization and no prior notification of such. I hardly used the membership if at all and would have never renewed the membership. I just noticed the charge today on my Discover card account, June 22. 2022 and not only did they charge me for one membership but also for a second membership..I contacted them and they said they would only refund me for one of the two charges and I notified within the 48 hour period. I expect them to refund both of the charges as I will never use them again.

    Business Response

    Date: 06/30/2022

    Business Response /* (1000, 5, 2022/06/23) */ Hi *******, you never emailed us that you wanted to cancel your membership prior to the charge. When you signed up for it, you agreed to our terms of use that you will have a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of **********************************************

  • Initial Complaint

    Date:06/03/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/1/22 I logged into my account on Makers Gonna Learn and cancelled my memembership. Today (6/2/22) I contacted my bank and they informed me that Makers did charge my debit card the $192 on 6/1/22. When I emailed Makers to call me to discuss my issue of wanting to get a refund, I received the following response: "We currently do no cater to phone calls but we'd be happy to assist you via email." Because Makers & myself happened to do things on the same day (theirs before mine) 'Unfortunately, you are not eligible for a refund as the cancelation you made was done after it was renewed and due to the nature of digital products as stated on the terms of use'. Mind you, Makers will send you lots of emails to join their classes ($) but they don't send out emails to let you know they will be charging your card on a certain date. I thought I was on time as I had set a reminder on my phone, but no. I would like a refund of my money as I cancelled my membership the same day and not weeks or months later. I am sure they can see that on 6/1/22 I did not get any digital products so I certainly am not trying to steal a digital file from them without paying for it. Very poor business practices. They seem so friendly & wanting to help you on all their videos, but when it comes to the $ they just want to grab your credit card number.

    Business Response

    Date: 06/27/2022

    Business Response /* (1000, 5, 2022/06/03) */ The member never emailed us that they wanted to cancel the membership. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am able to cancel my membership by logging in, to which I did on 6/1/22. On 6/2/22 I emailed Makers to ask for a refund of their charge of 6/1/22 since I canceled my membership. While they are stating that I did not send an email, I would like to point out that Makers never sent an email indicating that they were going to charge my card nor did they send an email receipt. I have read other complaints that are similar in nature and even if you cancel your membership they have continued to charge people's cards. I'm concerned that I too will have this very same issue with reoccurring charges. I want a full refund of my money.

  • Initial Complaint

    Date:05/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Six months ago when finances were good and I was thinking I would continue with this company I paid ahead (to get a better deal) for their membership. This extended my membership by a year. After having the membership for a year I realized that it's not that great and I no longer have use for it. I asked to cancel my membership and be refunded for the year I paid for but had yet to start. I was told by the customer service that I could not be refunded for the extra year I paid for but hadn't even started. I need the money to pay bills as my life situation has changed unforeseeably. The company refuses and insists I pay for a service I've clearly communicated that I no longer needed nor was going to use. They are stealing my money.

    Business Response

    Date: 06/07/2022

    Business Response /* (1000, 5, 2022/05/26) */ Hi Grace, you never emailed us that you wanted to cancel your membership. When you signed up for it, you agreed to our terms of use that you will have a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is a flat out lie that never contacted them about canceling. I provide screenshots of the email exchange. It was before the membership would have been renewed. They have no reason to not refund the money. Business Response /* (4000, 9, 2022/05/27) */ We have been able to look at Ms. Cable's membership activity for the dates in question. We show she has logged into her account a total of 49 times since she joined last May. June 11, 2021 June 16, 2021 June 20, 2021 (twice) July 23, 2021 August 5, 2021 August 9, 2021 August 12,2021 August 15. 2021 August 27, 2021 (twice) August 29, 2021 September 16, 2021 (twice) September 21, 2021 October 1, 2021 (twice) October 16, 2021 (twice) October 18, 2021 November 2, 2021 November 5, 2021 November 6, 2021 November 20, 2021 (twice) November 23, 2021 November 24, 2021 (three times) November 26, 2021 December 9, 2021 December 11, 2021 December 19,2021 December 27, 2021 December 29, 2021 January 7, 2022 January 8, 2022 January 11, 2022 January 21, 2022 January 21, 2022 January 24, 2022 January 28, 2022 February 15, 2022 March 14, 2022 (twice) March 24, 2022 April 7, 2022 April 10, 2022 May 25, 2022 - the day Ms. Cable requested a cancellation During her time on our site and in her account, we show she looked at over 2,022 pages. We will be happy to cancel Ms. Cable's membership, however given the monthly usage of her membership and the number of pages she was able to visit and use on our site as a paid member, we will be unable to give a refund at this time. Business Response /* (1000, 16, 2022/05/27) */ To clarify, Ms. Cable will be refunded $75.96 for the unused remainder of the membership. Business Response /* (1000, 17, 2022/05/27) */ My apologies, I misread the thread from earlier. My thought was she was asking for a refund from this past year not her annual renewal. We will be happy to cancel her membership and refund her the amount paid for her 2022-2023 membership. We typically do not give refunds once the anniversary date has passed. Since this is within a 48 hour window we will do so. Consumer Response /* (2000, 19, 2022/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Makers Gonna Learn LLC is NOT a BBB Accredited Business.

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