Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction was for an ongoing yearly subscription in the amount of $191.88 charged to my PayPal account. The current subscription was renewed on August 17th, 2023 and was cancelled on September 18th, 2023. As soon as the subscription was cancelled an email was sent to Makers Gonna Learn customer service department explaining that I had cancelled the yearly subscription and also was unable to sign in to retrieve any of my past paid courses and was seeking a refund but, they have elected NOT to answer my email inquiry and thus have left me no alternative but to file a complaint involving this matter.

  Business Response

  Date: 09/20/2023

  We would love to resolve this issue for you. Would you mind sending our customer care an email at [email protected]? We'd like to look into your account and see your eligibility for refund.

  Business Response

  Date: 10/18/2023

  Hi Jesse, we will thoroughly checked your account if a prorated refund is possible on your case. Please expect an email from our customer care once a decision has been made. Thank you so much for your patience.

  Customer Answer

  Date: 10/25/2023

  Makers Gonna Learn refuses to offer any portion of my paid in advance yearly subscription.  This company should never be allowed to conduct business with the general public.  In fact, BBB shows this company continues to practice in this manner and the prof is in the ongoing complaints filed against them via BBB!

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RenewL charged on 3/17/23 without my permission. I called to get a refund on 3/28 when I noticed the charge as I do not want this membership. They refused to refund my money they never sent a notice that they were charging my card, and yet they refuse to give my money back. This is an unscrupulous company, and I am beyond shocked do not. I repeat, do not sign up for any of their memberships consumer be warned

  Business Response

  Date: 03/30/2023

  Upon checking the member's account, the member didn’t cancel their membership on their dashboard prior to the charge. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use*******************************************
  
  Since we saw that there are no new activity on the member's account, we can grant a refund for the recurring charge that happened last 03/17/23. 
  A refund has been successfully sent on the member's card. Please allow 5-10 business days to for the refund to reflect on your account. See attached screenshot. ****************************
  If there's anything we can help you with, you can contact our customer care at ************************

   

  
  

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19******, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Susan ****

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my first years subscription to this company in advance and did not use the service at all. I’m November 2022 I unexpectedly received a charge for $191.00 from this company. I immediately emailed them over and over and over. I never received a reply at any time from them. I contested the charge with my credit card who was not able to resolve the issue. They have made repeated request to cancel this service but they have never responded.

  Business Response

  Date: 02/03/2023

  Hi Brenda, we have processed the refund for you. Please allow 6-10 business days for it to reflect on your bank. You can email our customer care at [email protected] if you have any questions. 

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18968581, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brenda Seal

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled online My membership with them over 6 months ago and they still renewed and withdrew funds from my account. Had to put stop payment on it and it then put me in the negative with PayPal. Places a complaint with them and PayPal but the company emailed and messaged me they would not refund Me. Had to stop payment again through PayPal by cancel auto renewal. Still have not been refunded the $151.88 they took. After I complained to them, had to block them from sending me tons of marketing email that ironically started going to my mailbox. Had to block their email address.

  Business Response

  Date: 01/18/2023

  Hi ******, we sent you an email regarding the refund details. Kindly check your inbox. Thank you so much!

  Customer Answer

  Date: 01/18/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Last email I have in my gmail from them was on -1/11 declining to refund. I do not see a new one and if it has new info with refund details, please resend it to me. It did not come through.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last December I joined Makers Gonna Learn. I only logged in a few times right after I joined. I can not remember the last time I logged in until I found out they charged my card without noticed before hand. I found out they charged my card when I was trying to pay for a few things at walmart and my card was declined. I logged into my card account and seen their charge of 151.81. When I got home I did log in and canceled my membership incase they decide to try it again. I sent several emails to them and also contacted them via facebook. I have received NO reply. I then checked them out on BBB, looks like they do this to a lot of people. Give a big hype about their company to make you spend a lot of money to join, then do not provide customer service, Looks like a lot of people only use their club for a short time ( like me ) and then just forget about it. I was hoping to get help from the MGL before reaching out other ways, on here. I noticed they do give a generic reply on here sometimes. I hope they do the right thing about give me a refund since I canceled the membersip the day of charge. Please check my activity. I hardly used your over price service. I logged in the day of charge December 31 to cancel and I logged in today to send another message. since you are ignoring my other emails. This is not a great way to support the crafting community.

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2023/01/03) */ Hi *********, I checked your concern with our customer care team and saw that we have responded to all of your emails. Rest assured that no emails have been ignored and we would be more than willing to fix this issue with you. Consumer Response /* (3000, 7, 2023/01/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) How are you going to fix this? Yes, some have been replied ( by a few different people) tafter I submitted to BBB. So how are you going to fix my issue? Please check my activity. This is a membership I will not use and only use 2-3 months if that.. You really mgive the crafting community a bad name.

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive any notification that the subscription would auto-renew prior to or even after the payment was processed. I had no intention of renewing and even tried to cancel within a week of the payment. I requested a refund and even said I would accept paying for the month we are currently in but wanted a refund for the rest of the year. They responded and said due to the digital nature they could not issue a refund. I say due to the digital nature they could see I didn't use anything. Not notifying customers of a payment processing is not best practice and I feel this is unacceptable.

  Business Response

  Date: 01/10/2023

  Business Response /* (1000, 5, 2022/12/28) */ Hi, you never emailed us that you wanted to cancel your membership prior to the charge. When you signed up for it, you agreed to our terms of use that you will have a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 7, 2022/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The directions to cancel the membership on the website are not clear which I believe is intentional so that members give up and are forced to auto renew. It took me over a week of trying to finally find the correct information (I believe it had finally been updated) at first it kept taking me to a dead PayPal link (I did not use PayPal originally) and even when I did find the new directions it was not possible to do from a mobile device, I had to log-on to a desktop computer in order to find the button to cancel. That is not good practice. No legitimate business refuses to refund a yearly membership 1 week in. I'm tired of hearing "due to the digital nature of our product...'. Due to the digital nature of our product you can see that I did not use it and that also means you are not actually losing anything because you did not provide a product. I even offered to pay for the current month which I think is fair. I also feel certain that the YouTube video I watched last year that described the membership stated that it would not auto-renew. I have read other reviews that said it's not until you get an email to confirm your membership that you agree to autorenew. So it may be part of your policy but it is not good practice and is simply not kind to people. That can't be good for business and I do still expect a full refund at this point. It's the right thing to do regardless of hidden terms of use.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to notify current customers of upcoming charges for a subscription. My credit card was charged for a yearly membership and within 10 minutes of being notified of this charge, I contacted the company for a reversal as I do not use the membership. I was informed that.. 1) It's not their role to inform customers and they never send out renewal notices. 2) They will never reverse charges, regardless of the reason 3) And shame on me for not keeping track of my subscriptions. These have very deceptive practices and not ones practiced by reputable companies. Their reply emails to me are rude and uncaring. My request for a reversal of charges is not unreasonable and was placed immediately.

  Business Response

  Date: 12/27/2022

  Business Response /* (1000, 5, 2022/12/12) */ The member never emailed us that they wanted to cancel the membership prior to the charge. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 1 year membership last November for $150. Once I started trying to use the service I realized it wasn't for me and stopped logging in. Did not try to get a refund, just accepted my mistake. On Nov XX XXXX, they processed an additional charge for $155.88 without notification. I discovered the charge during a routine review of my statement via the card issuer's mobile app today, Dec X XXXX). Logged into their site and immediately canceled, thinking that since it had only been 3 days since the charge, there would be at least a prorated refund. Contacted the company via email (they do not offer a phone number). Replies simply repeat that there is no refund available, even considering I do not use the service at all and it has only been 3 days since the charge. They are relying on fine print and predatory practices to collect money from would-be/current customers. There was no notification of the impending renewal. There was no notification of the charge itself. There is no verification provided when someone cancels the service, so they can simply tell you you did not cancel and hope you forget or simply overlook the charge.

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 5, 2022/12/05) */ The member never emailed us that they wanted to cancel the membership prior to the charge. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 7, 2022/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Due to the nature of digital products" - I have not used or downloaded any of their digital content in the past year. I have received no product or benefit for the money I was charged. I was not notified of the impending charge, nor was I notified when the charge was made. Reputable, honest businesses will at the very least, send a confirmation of membership renewal before or when it is processed. I have canceled my "membership" (3 days after being charged) and they do not even offer a confirmation number or any means to prevent this from happening again next year. Fine print from a year ago, on a website I have not used in a year, should not allow a company to steal simply because I trusted them enough to give payment information A YEAR AGO. A customer should not have to cancel their credit card in order to prevent this predatory practice. Why can't this business simply send a confirmation before they charge someone? That would give them the choice of whether or not they are willing to pay based on whether they want to keep the "digital service/product". They do not want to change their policy, even in the face of multiple valid complaints, because it is how they make money. By stealing.

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership to Makers Gonna Learn on the day it was to expire. I cancelled it on Nov.8, 2022, it was due to expire on Nov. 8, 2022. They charged my credit card regardless of the cancellation. I requested via email a refund but it was declined. I never received a notification that the renewal was nearing and was going to be charged. I only want a refund for the cancelled membership.

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 7, 2022/11/25) */ The member only emailed us that they wanted to cancel the membership prior to the charge. When they signed up for it, they agreed to our terms of use that there will be a recurring payment, and once the charge has been made we can no longer issue refunds due to the nature of digital products. Here are our terms of use:https://makersgonnalearn.com/terms-of-use/ Consumer Response /* (3000, 9, 2022/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business admits I had emailed them prior to the charge, but still charged the amount and will not offer refund.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice for the same service. I have subscribed, but two days after the initial $191.88 another $191.88 was charged. I contacted them immediately and they said it would take 6-10 days to get my refund. Well that was on September 14 and it is now October 1 and I have received no refund. This is an unauthorized deduction from my account. I think that could be illegal. They also are no longer responding to emails.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/06) */ Hi ******, I have personally checked your account and saw that the refund has already been processed. If you have any questions, please email our customer care and we would be glad to assist you. Thank you so much! Consumer Response /* (3000, 7, 2022/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response wants people to think they were doing their due diligence. What they don't say is that I had to contact them repeatedly and the refund came after my final contact on October 4th. I waited on their customer chat line for 2 hours to finally get resolution to an issue brought to their attention on September 14. Yes, I have my $191.88, but they had use of my money for nearly a month with no cost to them.