Business ProfileforWindow World of Memphis

Im a longtime customer of over 10 years and have not had a problem until recently. We called window world several months ago (Aug./Sept., 2022) and they sent a nice man out to look at the windows and we heard nothing after that. We called several times in between and got no results. They said they only had 1 service tech, next time he was out sick. We called again and they sent 2 guys out and one of them said he remember coming here awhile back and still nothing was done. We called them in Nov., to speak to the manager and the receptionist said she didnt know who was the manager and said she would have someone call me back in January 2023.?? I got a call from a lady that acted like she didnt know what was going on and I told her that I thought they made notes so we didnt have to repeat it every time we called. She knew I was getting frustrated and said she remembered talking to me (all of a sudden) and said it was the trim on the windows n not the windows because they dont want to replace them (we bought 6 lifetime windows) and they dont want to honor the warranty. Then she said we have to wait until they have a crew in the area, but she doesnt know when it will be. I told her that could be several months or a year and she said it could be and got off the phone. I dont understand why she would not make it a priority to get it fixed since it has been so long and we keep calling! We just want them to fix our windows/ trim or whatever the problem is. Its a lifetime warranty whether its the trim or new windows. We have never painted the trim or windows because they told my husband that will void the warranty. I hope the manager/owner gets this info and make it right because I will be calling BBB and ***************** next. Terrible customer service!!!!!