Business ProfileforTitan Attachments

I made an order online with Titan attachments. I made arrangements to ship that order to my house. I waited several weeks patiently before I got a call from a shipping carrier requesting to make arrangements for delivery one of the questions asked was do I live down a dirt road I replied, yes I was then notified that deliveries were not permitted down dirt roads, and it was against their policy . Titan never disclosed that this would be an issue and due to me not being able to receive my order I have lost an important contract in my business . Because I did not receive my order. After days of emailing back-and-forth and several frustrating calls, I was told that I would be issued a full refund Within 7 to 10 days via email. It has been over 10 days so I contacted Titan and was told that I would not receive my refund until they received their product back from their shipping carrier which isnt the information that I received via email? I was treated rudely and I was brushed off when I asked to speak to a supervisor I was told that policy is a supervisor will call you back when requested. This was on the morning of 26 March 2024 . I finally backed into a corner, made the threat that I would file a complaint with the Better Business Bureau so here we are problem unresolved customer not happy money, not returned as agreed.