ComplaintsforTitan Attachments

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an order online with Titan attachments. I made arrangements to ship that order to my house. I waited several weeks patiently before I got a call from a shipping carrier requesting to make arrangements for delivery one of the questions asked was do I live down a dirt road I replied, yes I was then notified that deliveries were not permitted down dirt roads, and it was against their policy . Titan never disclosed that this would be an issue and due to me not being able to receive my order I have lost an important contract in my business . Because I did not receive my order. After days of emailing back-and-forth and several frustrating calls, I was told that I would be issued a full refund Within 7 to 10 days via email. It has been over 10 days so I contacted Titan and was told that I would not receive my refund until they received their product back from their shipping carrier which isnt the information that I received via email? I was treated rudely and I was brushed off when I asked to speak to a supervisor I was told that policy is a supervisor will call you back when requested. This was on the morning of 26 March 2024 . I finally backed into a corner, made the threat that I would file a complaint with the Better Business Bureau so here we are problem unresolved customer not happy money, not returned as agreed.

  Business response

  04/10/2024

  Hello,

  I am writing to express our sincerest apologies for the inconvenience you have experienced. We deeply regret any frustration or inconvenience this situation may have caused you.
  

  Upon reviewing our records, I can confirm that a refund in the amount of $659.58 was processed on April 7th, and another refund in the amount of $938.43 was issued on April 1st. We understand the importance of timely refunds, and

  we appreciate your patience during this process.
  

  Please allow 7-10 business days for the refund to be posted back to your recent method of payment. If you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team.
  

  Once again, we apologize for any inconvenience you have faced, and we value your continued trust in our services. Thank you for being a valued customer, and we look forward to serving you better in the future.
  

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a hay spear for the front of my tractor and received it on Feb. 19...It does not fit...I called Titan and they returned my call...the person I talked to asked me to send some pictures and some dimensions, which I did...that person said he would forward the info to another department...I didn't hear anything so I replied to the email...a different person emailed back and requested more pictures...I sent more...he then responded with a request for more info and pictures...this has gone on for several times...I have sent 23 pictures and 3 drawings with dimensions...I don't think they are serious...I would like one that fits, or send back for a full refund...Thank you

  Business response

  03/04/2024

  Hello ******,

  Thank you for reaching out to us. We appreciate your patience, and we apologize for any inconvenience youve experienced.

  Our team continues to require additional information in order to further assist you. On February 19, one of our warranty specialists requested more details, but unfortunately, we have not yet received a response.
  Once we receive the necessary information, we will promptly work to resolve your issue.

  Please provide the requested details at your earliest convenience, and well ensure a swift resolution.

  Thank you for your cooperation, and we look forward to assisting you further.

  Customer response

  03/04/2024

   
  Complaint: 21371174
  
  I am rejecting this response because: I have already responded to all of your requests and sent 23 pictures and 3 drawings with the dimensions you requested...You continue asking for more of what I have already sent...the information I have sent clearly shows the problem...I don't know what else to send that would be any different...!
  
  Sincerely,
  
  *************************

  Business response

  03/18/2024

  Hey ******,

  I hope you're doing well. I reviewed your case and I do apologize for any inconvenience this has been for you. I see that one of our customer service agents has set up an RMA for you and I see your item was received back in our warehouse today on 3/18/2024. Please allow up to 7-10 business days for this refund to apply. If you have any further questions or concerns, please don't hesitate to reach back out to our customer service team. 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased item for tractor when item arrives it was improperly manufactured. It will not fit the loader because the pins were welded slightly out of proper location. When I spoke to the merchant Titan Attachments I was told to slightly grind the pins and see if it would go in I told them it wouldn't work but they insisted that a slight grind would possibly fix the issue due to paint process making the item to thick. I did as they said and now they are stating they will not pick the product back up and exchange it because it was grinded. All I did is what they told me to do. I have attempted several times through phone and email to rwcah this company and they are not assisting me. I need some help on this matter.

  Business response

  02/12/2024

  Hello, 

  Thank you for reaching out to Titan. We have made arrangements to pick up the defective item from the customer. The carrier will be picking up the item on February 12th, **** between 8 AM to 5 PM. If the customer has any questions, they can contact Titan directly and one of our friendly agents will be happy to assist them.

• Initial Complaint

  12/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Received mower on Wednesday 10-11-23,put mower 3point parts on 10-12-23, made 2passes in my pasture as it broke 10-13-23,been having a dispute with there ill trained ************** My tractor has a spline shaft/w a grove so driveshaft can lock onto it, the mower has the same spline going into mower gearbox. from gearbox is a shaft coming from inside to the end of mower for belts , the warranty ***** insists there product has a shear *************************** last reply was 10-28-23, i called there payment center -no more money till this fixed or make arangment to have the product picked up.

  Business response

  12/26/2023

  Hello, 

  Thank you for contacting Titan. We sent the customer an email on 11/08/2023 requesting pictures of the *** Shaft ends. We have not received them as of yet so we sent a follow-up email today hoping to get those pictures which is a part of the process.  Once the pictures are sent we will be able to assess the issue and supply the customer with the best solution. 

  Customer response

  12/26/2023

   
  Complaint: 21053046
  
  I am rejecting this response because:they are telling me the shear pin is on the drive shaft, when the gear shaft on my tractor & there gear box has a spline shaft for the driveshaft yoke/w a lock pin to hold it on the shaft.
  
  Sincerely,
  
  ***********************

  Business response

  01/23/2024

  Hello, Thank you for contacting Titan. 
  

  As of 1/2/24, according to Ticket# *******, our records indicate that this concern was handled by Titan's Product Support Team. The customer was issued a replacement for the needed parts via replacement order# SO0000092118 which shows delivered to the customer on 1/5/24.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 27th I placed an order for pallet forks on the Titan website. I just received a new tractor and need the forks to move round bails of hay. On November 27th I received an email reading my order was on the way. On November 29th I received an update that my order was delayed due to bar code being damaged. On November 30th my order arrived. The forks were packaged separately in a box that was completely intact. The metal frame that the forks attach to was packed in cardboard the shape of the frame. The cardboard was torn in numerous areas. The forks attach to the frame with metal pins. I searched the fork packaging and could not locate the pins. Then I noticed a plastic bag taped to the main frame. The bag had several holes and was empty. On this date I contacted Titan by telephone. I was advised that pins would be sent to me within four days. I received an email order number S00000089229 on this date November 30th. On December 6th I went on Titan website and filled a warranty claim. I received an email that the claim was received on December 6th and it would be reviewed within 1-2 days. Today is December 7th a week after my order was delivered and I still cannot use the product that I paid for. Titan representative advised me that I would receive an email when the parts are sent. I attempted to contact Titan by phone today and was placed on hold for twenty five minutes 45 seconds. I then agreed to receive a call back holding my place in line. At 2:43 pm the call back rang and as I attempted to answer the line went dead. I called back and was placed on hold again for 61 minutes ********************************************* that all representatives are busy and to call back another time. I made this purchase in a timely manner to prep for two cows arriving on December 9th. I am 62 years old and now trying to figure out how to move one thousand pound hay bails while my pallet forks sit useless.

  Business response

  12/26/2023

  Hello, 

  Thank you for contacting Titan. We have already sent the customer the pins he needed. We apologize for any inconvenience he may have experienced while waiting for the parts to arrive. According to the carrier's report, the pins were delivered on December 12, 2023. I have attached the tracking number for your reference. If the customer has any further questions, please feel free to reach out to us. Our friendly agents will be happy to assist him. Thank you.

   

  787670664550

  *****************************************************************************************

  Customer response

  12/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  **********************************

  ***********, ** 34491

  
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Back in Aug or Sep of this year I purchased 2 quick attach bale heads to use in my ************* work. Im only feeding hay so the one broken one im continuing to use is all that gets damaged. The bale head comes with 2 smaller spikes that are held on by a bolt that tightens onto the spikes from a sleeve they slide in. Both bolts broke , both smaller steel spikes are lost as they fell out. Bolts are missing the head and the bolt shaft are stuck in the sleeve. I sent pictures and a detailed description of the issue as well as tried many times to get the person responsible for the warranty claim to talk to me on a phone call. Email only. Im not able to type very easily so I steer clear of this situation if possible. Anyway I finally got a guy on the phone who simply said Email only for warranty. I explained my situation and told me can't help me. So I've been ghosted by Titan Attachments. Not sure what that means. Im at a dead end

  Business response

  01/02/2024

  Hello, 

  Thank you for contacting Titan. We have spoken with the customer and the issue has been resolved. If the customer should have any further questions about the resolution the customer agreed unpon, they can call ********************** and one of our friendly agents will be more than happy to assist. Thank you. 

• Initial Complaint

  11/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered a 4-in-1, 72 bucket for a front loader / skid steer. September 23,2023 purchase price over $3,500. Immediately upon receiving the bucket it was defective. Bucket would not close tightly with little back pressure resulting in materials (soil, rock etc) spilling out. Immediately contacted company and after about 8 back and forth emails company admitted their was an issue / defect in the buckets main cylinders and sent me replacement cylinders 3 weeks later for me to install myself with no guidance. After a hydraulic fluid mess the cylinders were replaced and fluid refilled. Bucket would close slightly better but still not tightly and you would still lose material from spilling out the 2 inch plus gap in the clamp shell. Company now claims bucket isnt intended to move soil / gravel etc and that how its designed which is completely contradicting to what a 4-in-1 buckets intended use is for. Asked for an exchange in the item and company refused to assist in either exchange or refund despite their stated 1-year warranty.

  Business response

  12/04/2023

  We have reached out to our vendor for more support on this and just sent a follow up to the customer via email to see if he can loosen the bolts to close the gap. We will wait for the customer's response and based on the response, we will make the solution from there- likely will return for a full refund. 

• Initial Complaint

  11/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered pallets forks. On website it says fast and easy shipping as well as free shipping. I filled out my information where I wanted it shipped. No issue where I wanted it shipped. It shipped out quick. It arrived at a distribution center get a call stated that they are not delivering it to my address but I can come pick it up. Thats not what the agreement was. Called the company I told them what happened. I gave them options that I can go pick it up for compensation. Got a response stated they could offer me a $50.00 promo code. Thats a slap in the face. Now they have my money and product tied up. I needed those forks for work. This is false advertising and a insult! They definitely are not about customer care when they advertise their dedication on social media.

  Business response

  11/08/2023

  Hello *****,

  We appreciate your patience throughout this process and apologize for the inconvenience. We understand that you've decided to have the shipment returned for a refund, and as a gesture of goodwill, we'd like to offer you two 10% coupon codes for future purchases on regular priced items. While we cannot provide a 20% discount on a future purchase due to the carrier issues, we hope that these coupons will make up for the inconvenience you've experienced. 

  Customer response

  11/08/2023

   
  Complaint: 20820759
  
  I am rejecting this response because:
  They failed to deliver my Pallet Forks, wasted my time, made the situation worse, slow response, false advertising because on their website it says fast and easy shipping (which its not), block me on ********* giving me 2- 10% coupon code which I cannot double stack, (which is useless because I can get 10% off using a new email address and I used it first time buying). 
  Sincerely,
  
  *************************

  Business response

  11/10/2023

  We are not sure how to move forward to resolve this BBB complaint as the customer has already been provided with a full refund. There is not much more we can do aside from offering the future discount codes we offered.

  Customer response

  11/12/2023

   
  Complaint: 20820759
  
  I am rejecting this response because:
  Checked my credit card account, as of 11/12/23 there was no full refund and no discount codes received for 20% off or any percentage off. Still have not delivered my product. Which at this point they can have their poor product back. They still have me block on ******** with no answer why or who did it.
  Sincerely,
  
  *************************

  Business response

  11/15/2023

  We apologize for the previous communication. We offered the customer the option to return for a full refund or to keep with a future 20% discount code. The customer bought the route protection plan, which allowed Route to issue a full replacement that was delivered to the customer this past weekend. Therefore, the customer's issue has been resolved. He has the product. The offer to return it for a full refund still stands. And the offer for the 2 10 percent off codes still applies as well. 

  Customer response

  11/15/2023

   
  Complaint: 20820759
  
  I am rejecting this response because:
  As of 11/15/23 at 5:34pm no refund and no discount codes were received. Still blocked on ********* They claim I use fouled language. I did not use foul language. I said they deleted my comment for saying if you want horrible customer service and slow shipping go with Titan. On their website it states fast and easy shipping and provide our customers  with the absolute highest quality of customer service that we can. They failed and should be false advertising. They didnt fix anything; they made the situation worse. 
  Sincerely,
  
  *************************

  Customer response

  11/16/2023

  As of 11/16/23 11:27am they did not refund my money as they stated. 

  Customer response

  11/16/2023

  Showing no full refund, discounts, and item is sitting at the distribution center.

  Customer response

  11/16/2023

   
  

  From the CONSUMER:

  Sent 11/16/2023 12:42:45 PM

  Read by ************************************************************** on 11/16/2023 12:47:02 PM

  Showing no full refund, discounts, and item is sitting at the distribution center.

  Business response

  11/16/2023

  As previously stated, a replacement was issued on November 9th and was delivered on November 10th. The tracking numbers can be found here:***************************************************************************************** , ***************************************************************************************** , ***************************************************************************************** . 

  Because a replacement was issued, NO REFUND will be applied. 

  Customer response

  11/16/2023

   
  Complaint: 20820759
  
  I am rejecting this response because: I was notify through email I was getting a refund. 
  
  Sincerely,
  
  *************************

  Customer response

  11/16/2023

  On Nov 15th, 2023, I was told I would be getting a full refund. See attachment.

  Customer response

  11/20/2023

  Product from a different order and transaction. Original order did not receive. Was sent back to company. Was told through gmail and on BBB a full refund will be issued. As of 11/20/23 11:50am no refund was issued.

  Customer response

  11/20/2023

   
  

  From the CONSUMER:

  Sent 11/16/2023 4:55:50 PM

  Read by ************************************************************** on 11/20/2023 11:12:13 AM

  On Nov 15th, 2023, I was told I would be getting a full refund. See attachment.

  From the CONSUMER:

  Sent 11/20/2023 11:52:04 AM

  Product from a different order and transaction. Original order did not receive. Was sent back to company. Was told through gmail and on BBB a full refund will be issued. As of 11/20/23 11:50am no refund was issued.

  Business response

  11/30/2023

  Thank you for contacting Titan. As previously stated, replacement order *********** was processed on 11/9/2023 and was delivered the the customer on 11/11/23 for the *** ******   FRLD60 - Pallet Fork Attachment, 60" Fork Blades . The tracking numbers can be found here:***************************************************************************************** , ***************************************************************************************** , *****************************************************************************************.

  
  Since a full replacement has already been issued to the customer, and the customer was NOT charged for this replacement. NO REFUND is due to the customer as he has received his item.

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Titan's delivery company was not able to deliver the product that I ordered. I never even saw the item and it got returned to the factory. They never returned the money to their finance ************ "bread financial " and now it is in collection. I never have seen the product and it is killing my credit score.

  Business response

  11/10/2023

  Hello, 

  We are currently working with our finance department to get the customer refunded as soon as possible. We do apologize for the inconveience. If the customer whould have any questions or concerns they can call us and one of our friendly agents will be able to assist. Thank you. 

  Customer response

  11/19/2023

   
  Complaint: 20766126
  
  I am rejecting this response because: It has been 10 days since there response but i am still getting collection notices.
  
  Sincerely,
  
  *************************

  Customer response

  11/29/2023

  It is now November 29th and I am still getting collections notifications. Nothing has been resolved 

  Business response

  11/30/2023

  Thank you for contacting Titan. Upon checking, our records indicate that this issue was escalated to our ******************* As of 11/13/23, a refund was processed for 11100311642. I have attached the proof of refund. Thank you. 

  Customer response

  11/30/2023

   
  Complaint: 20766126
  
  I am rejecting this response because: Date Sent: 11/29/2023 8:25:47 AM
  It is now November 29th and I am still getting collections notifications. Nothing has been resolved 
  
  Sincerely,
  
  *************************

  Customer response

  12/02/2023

  I appreciate that they said that has been refunded, but still got a collection notice today that I have attached from there finance department. If it has been paid, why would I still be getting collection attempts? 

  Business response

  12/18/2023

  Hello ****,

   

  I hope all is well. Please accept our apologies for the experience you had with your order and for any inconvenience that this has caused you. 

   

  I am showing the item was returned back to us and we issued a refund on 11/13. I have provided the refund details below. 

   

  Refund Date Refund Number Refund Total Refund Auth Number Refund Merch Number
  11/13/2023   11100311642 -4890.40  11100311642

  If you have any further questions or concerns, please don't hesitate to reach back out to us. 

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have extensively worked with the Titan Company for a resolution to the issue with them sending a motor that is not working and they just keep delaying this out. I believe to hit the 90-day arbitration rule. I would be more than happy to send the motor back for replacement but have not been given this option. I am at a loss of what to do at this point.16 ft hay elevator purchased on 7-20-23 by over the phone order to be delivered.7-25-23 Received the product.7-25-23 I called company to tell them we were missing the manual and missing parts.8-4-23 received confirmation that parts will be sent but will take a while.8-15-23 parts received.8-18-23 I put in a warranty claim as directed by the company because the motor was not working properly. Claim number 1802632.8-20-23 I sent photo and video to company as requested.8-23-23 resent again as they requested.8-24-23 I requested update.8-28-23 I requested update again.8-31-23 I received an email they were working on it.9-2-23 they requested how much the ***** weigh.9-2-23 I replied they weigh 45 to 50 pounds.9-5-23 I resent the weights again.9-7-23 they said they are working on it.9-12-23 I requested update again.9-14-23 they replied they are working on it.9-19-23 I requested update again.9-20-23 they replied they are working on it.9-27-23 they replied they are working on it.10-5-23 I requested update and called for update. The warranty is a 1-year warranty but on their site, it states that if there is a problem and it is not resolved in 90 days that the issue will be turned into arbitration and that the customer will have no recourse to file a claim. They said they will look into it.

  Business response

  10/31/2023

  Hello, Thank you for contacting Titan.

  There is an open warranty claim filed for this issue which is currently being handled by Titan's Product and Warranty Team.

  Titan's Warranty and Product Team has been thoroughly troubleshooting the issue to determine the resolution that will correct the issue. Since the recommendations for the issue provided by the Product Specialist did not resolve the problem, the customer has already been advised by our warranty specialist that the motor he requires is currently out of stock, which has contributed to the delay. However, the Parts Team is actively working to source the necessary motor for the customer's warranty claim as swiftly as possible.

  As of 10/11/23, The customer has also been made aware that since his claim was filed within the provisions of the warranty agreement, we are going to continue working to resolve the claim.  We are not attempting to stall to wait out the coverage period, and should the coverage period lapse while we are still working on the claim, then the claim will remain valid.  An update was sent to the customer 10/26/23, advising that we still working on his claim. 

  
  

  Customer response

  10/31/2023

   
  Complaint: 20699526
  
  I am rejecting this response because: *********** has not provided a deadline for a resolution or an option for an alternative resolution. The product that I bought from the company is not usable and I was left to rent equipment from outside source to do my work. *********** states that the product is out of stock, but they continue to sell the same product to other customers. If the company cannot provide a replacement motor from that company they should purchase a motor from an outsource or provide compensation so that I can. 
  
  Sincerely,
  
  *****************

  Business response

  11/15/2023

  We will be issuing a replacement for the *********** and our parts team will work on pulling this from a unit and shipping it to the customer. This may take upwards of a week to get the motor pulled out and packaged and another **** business days for delivery. 

  Customer response

  11/18/2023

  Due to the 90 day arbitration rule that titan has in there warranty, I felt it was necessary to file a small claims complaint before that deadline. The claim was filed the morning before I received this email. The court date will be December 18th. Hopefully they resolve this issue before that date. But until they resolve the issue, the complaint is still valid.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩