Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to Vehicle during tow and Wrongful Towing! I am requesting the company to pay for impound storage fees due to towing my vehicle without my prior written consent, knowledge or permission, repair costs for damages caused during the tow and storage & all other fees and/or costs accumulated from the impound lot during the time my vehicle was stored there. I would like to request my money to be reimbursed for the rental car that I had to purchase temporarily and wages that have been lost due to my vehicle being towed. I am a delivery driver and I use my vehicle to make a living and earn my income. Pain and suffering would also be something that im pursuing because of everything that I've endured since they towed my vehicle. I was told by ****** Towing that the drivers are required to take photos of vehicles prior to Towing them but that isn't possible because I have proof which consists of video footage that shows my vehicles condition and that it was in my driveway, not abandoned. I was charged for a "wrecked tow" instead of a "standard" tow which is significantly higher than a standard tow. However, my car was NOT wrecked nor was it abandoned. So, why would they charge me a wrecked fee instead of a standard tow fee? I never gave PB&J prior written authorization to remove my vehicle from my property, which is "private". I also never came into contact with the while this situation was occurring, I haven't been contacted by their company to notify me via phone, mail or fax. I have reached out to them to request information regarding the damages to my vehicle but I was ask for my information, so that they could look into it and call me back. I still find myself by the phone awaiting their call but they haven't called me back nor given me any further correspondence or information for the damages that occured during their tow. Now I have almost $700 impound lot fees and damages to my vehicle which include a missing wheel, bumper, fender and grille.

  Business Response

  Date: 08/12/2025

  Thank you for bringing your concerns to our attention. We sincerely appreciate your feedback and understand how important it is to address any issues that arise.
  The ************************* requested our services to tow an abandoned vehicle that was involved in an accident. Our company only responds to official requests and does not tow vehicles without prior authorization. We apologize for any inconvenience caused and strive to handle every vehicle with the utmost care.
  We believe we are not responsible for any damage sustained to your vehicle.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/23/2025 PB and J towing illegally towed my vehicle from 729 crillion ***** I was visiting and I had a valid visitation pass showing in my vehicle

  Business Response

  Date: 07/24/2025

  Thanks for reaching out to the BBB. If you would let us know the make and model of the vehicle I would be glad to help you.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* towed by car from a lot I had prior permission to park there.

  Business Response

  Date: 06/11/2025

  Thank you for taking the time to reach out to us. I would like to help you with this complaint. Can you please provide me with the year, make & model of your vehicle and where it was towed from? We only enforce the parking rules, we do not make them!

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2025, my vehicle was towed by ****** Towing from the parking lot of The Landings at *********************** complex. During the tow, the tow truck driver caused significant damage to my car, shattering the front windshield. I immediately reached out to the company to request photo documentation of my vehicle prior to the tow, in order to compare the pre-existing condition of the vehicle with the damage sustained. Instead of offering any assistance, the manager of ****** Towing was dismissive, unprofessional, and refused to engage in a reasonable discussion. Due to the situation escalating and the lack of cooperation from the towing company, I was forced to call the police to file a report. The officer on site also attempted to communicate with the company but was met with the same resistance. This situation has caused me unnecessary stress, damage to my property, and a complete lack of accountability from ****** Towing. I am seeking reimbursement for the windshield replacement and a formal acknowledgment of the damage caused during the tow. I am also requesting that BBB reviews this business's handling of customer ********************** complaints and property damage claims.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out to the BBB. We sincerely regret the inconvenience and distress caused by this situation and appreciate the opportunity to address your concerns. At PB & J Towing, we take all feedback seriously and strive to provide the highest level of service. We are committed to thoroughly investigating this incident to understand what occurred and to identify any necessary steps to resolve the matter appropriately. As part of this process, we will review all available documentation, including any photos or records from the tow. In the meantime, we would like to extend our apologies for any unprofessional behavior you experienced during your interactions with our team. This does not reflect the values we uphold as a company, and we will take steps to ensure this is addressed internally.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my trucks was parked at an outlet mall at *********/**********. Pb&j towed the truck. They told my driver they do not have to let anyone know they tow it. They charged $930 for ************************************************************************************* writing. Class C towing is Max $430/hr in Tn but pb&j refuses to acknowledge any wrong doing and will not release my truck. When i drove by their lot, my truck wasnt there. The woman on the phone says they towed it and for us to get anymore information we have to pay the fee.

  Business Response

  Date: 02/27/2025

  Thank you for reaching out to the BBB. I would like to help you with your complaint. Can you provide the make, model & last 6 of the vin number of the vehicle in question?

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a tow sticker saying my tags was expired I went and got a new temp tag from dealer who I brought car from and put it on pb&j still came and took my car from me and now telling me I have to pay 225$ to get it back

  Business Response

  Date: 01/26/2025

  I would love to help you out. Can you please provide information on what kind of vehicle?

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed on new year's eve while visiting my brother in South line apartments downtown. I arrived at 9:00 P.M. as I was leaving my brother's house about to attempt to go home I noticed that my car had been towed by PB&J Towing company. I was not illegally parked, I was visiting my handicapped brother, my tags are up to date, and I have one of their parking decal stickers in my car window. It says PB&J in front of my car and they illegally towed my car and I was told that I could not get my car back until Thursday. Moreover, they said it would be ****** dollars and when I got there it went up to ******. I don't feel like that was right or fair in any kind of way because I was in a parking spot, with their name in front of my car, but my car was towed. I was made to pay this money for my car back that I did not have, it inconvenienced me a whole lot to pay money that I shouldn't have had to pay at all because someone was not paying attention. I would like a refund back if possible because I should not have had to go through this. Another thing, one of their men also told me that they were not even supposed to be towing on that day.

  Business Response

  Date: 01/21/2025

  Thank you for taking the time to reach out to the BBB. Your vehicle was towed for a voided permit. The permits are made to show void when they have been pulled off and put by on. As you stated you are not a resident of that property. Only residents of the property are allowed to have the PB&J permits. However, they should have some type of visitor pass. The total to pick up your vehicle was $255. We took $30 off since we were closed. Attached you will see what is taped on the window when you walk up to the building. It clearly states that there is a 3.95% user fee on all payments made by a credit card. This is if you use a credit or debit card. There will not be any refund issued. This was a legal and valid tow.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th at 6:50 my car was towed illegally.... I was parked in a visitor parking and before the visitor hours could end they came and took my car. I am a resident and I recently bought a new car.

  Business Response

  Date: 12/16/2024

  Thank you for taking to the time to reach out to the BBB. I apologize for the misunderstanding. Your vehicle was towed for not having a permit. You parked your vehicle on the wrong side of visitor parking. The arrow on the sign is pointing in the other direction, as the picture clearly shows. The tow fee was $225, and you are requesting $325 refund? This was a legal and valid tow. We will not be issuing a refund.

   

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was parked at my mother's apartment complex, the Legacy at *********, in *******, **, on October 10 at about 10pm. When I went outside the next day, October 11, around 5:30, my vehicle was gone. I called the police to find out it had been towed. I went to PB&J Towing the next day and was told I had to pay $255 + fees because I parked in a handicap spot. There was no sign in front of where I parked. I was not provided with an invoice nor a name of a person who told them they could tow my vehicle, which is required per the towing ordinance for the city of *******. He refused to tell me the person who gave them permission to tow my vehicle. I have been told previously that they are racist and charge black people more money. The man who I encountered was very rude, and I believe he is indeed racist. I have reached out to a lawyer because I was treated unfairly not only by this company, but by the *********** who refused to make the company take any accountability. I would like my money back. Otherwise, I'll continue with the legal proceedings and we can handle it that way.

  Business Response

  Date: 10/14/2024

  PB&J appreciates the BBB for notification of this complaint. The fact of the matter is that PB&J was simply executing its contractual duties as directed per the instructions of the persons who are in control of the property. Parking in a designated handicap spot without a valid permit is a serious violation. In TN, this offense can result in fines of up to $200, and your vehicle may be towed. You parked directly on top of a handicap sign painted on the concrete which reflects in the picture. Our fees are governed by the City of Memphis, each person is charges the same no matter who you are. You were giving a receipt when you paid your car out telling you where the vehicle was towed from. No, we are not required to give out any names. We cannot have you or anyone else retaliate against them. 

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22419009
  
  
  
  I am rejecting this response because:
  
  
  You are not following ADA law. The law does not specify any difference between private or public lots. It says all lots must have signs mounted at least 60 inches above the ground. Even if they did specify that private lots had different rules, that doesn't apply to lots that are accessible by the public, which this one is. The apartment complex has signs where there are designated handicap spots right next to where I was parked. Where I was parked did not have a sign in front of the space. If there's not a sign above the ground that shows me the penalties or fines due, I did not park illegally. Again, if you don't want to refund what I paid, I'll just continue discussing this matter with the lawyer.

  
  Sincerely,
  
  
  
  Erica Hartsfield

  Business Response

  Date: 10/14/2024

  If you refer to the pictures, it clearly shows you are parked in handicap. We will not be issuing a refund. Thank you for your time! 

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22419009
  
  
  
  I am rejecting this response because:

  The spot was not clearly marked as handicap, and you're doing illegal towing. There's enough evidence outside of this to prove that. I'll continue with legal proceedings. Not only are you racist, but you're ignorant to the law.

  
  
  
  Sincerely,
  
  
  
  Erica Hartsfield

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company illegally towed my car from a parking space that is a legal parking space. I was not blocking anything or anyone. I have parked in the same space for two years. My car has a valid license plate and valid registration. There are no signs that state you cannot park in the parking spot. My car was not impaired in any way.

  Business Response

  Date: 10/03/2024

  We do not tow cars illegally. I would love to help with your complaint; however, you did not tell us what kind of vehicle was towed or where the vehicle was towed from.

  Customer Answer

  Date: 10/11/2024

  My 2017 Hyundai Tucson Sport was towed on Aug 25, 2024. 

  5975 Ponderosa Pine Trail 

  Customer Answer

  Date: 10/11/2024

  My 2017 Hyundai Tucson Sport was towed on Aug 25th. 

  5975 Ponderosa Pine Trail 

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22247193
  
  
  
  My 2017 Hyundai Tucson Sport was towed on Aug 25th. 
  
  5975 Ponderosa Pine Trail 
  
  
  
  Sincerely,
  
  
  
  Audrey Hunt

  Business Response

  Date: 10/14/2024

  After looking into this tow, it is a valid and legal tow. You are not allowed to park in front of other vehicles, blocking them in.

  Customer Answer

  Date: 10/14/2024

  I was parked in front of my boyfriend's truck! He parked it there. I was NOT blocking anyone. Black rh vehicles belong to the same residence. 

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22247193
  
  
  
  I was parked in front of my boyfriend's truck! He parked it there. I was NOT blocking anyone. Black rh vehicles belong to the same residence. 
  
  
  
  Sincerely,
  
  
  
  Audrey Hunt