ComplaintsforRevid Property Management

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/12/2024 my move in date. I called several times and submitted several tickets of AC unit not working. I mentioned that I have medical issues. The temperature in the house is 85 degrees and unbearable. the Isle on the stove wont light, the back patio door wont secure, the front door wont secure. The water nozzle was broken in which I fixed out of pocket. For these repairs I received a text message that Maintenance was scheduled to come 4/15/2024 between 3pm to 5pm. No one showed or called. The previous tenants stated they were charge for new Kitchen cabinets and when I get there it wasn't true. I have emails of them canceling the work orders as if someone took care of these issues. All I'm asking is for them to fix these issues as soon as possible. I have only been in the house since friday 04/12/2024.

  Business response

  04/16/2024

  ************** has asked for service for the ****.  The property had working A/C as of Thursday April, 11th, 2024.  It is regrettable to hear that the **** has gone down between our final walk through on the 11th and ****************** move in date.  We did have repair for the **** scheduled for yesterday.  Unfortunately, the technician fell ill yesterday and today.  They plan to be by tomorrow.  All doors were securable with working locks as of the 11th on our final walk through.  The technician will be able to check tomorrow.  The cancelled work orders that were cancelled were cancelled for the following reasons:  1. Requested paint beyond what was planned.  2.  The tenant put in two tickets for one issue (the duplicate request was cancelled).  3. The faucet repair had pictures requested to be submitted as, again, 24 hours prior to ************** saying anything, there was no leak.  We have attached move in pictures of the property.  There were 2 items that were unable to be pictured due to the vendor's timing.  Those two items are new carpets and a refinished tub.  It is clear that the home was move in ready.  We're unsure of what ************** spoke to the past tenant regarding and we don't wish to discuss another person's residency with ************** but will leave it at it sounds like she has been mis-informed.  The damage repaired was to the kitchen *counter tops*, not cabinets.  It seems that the only legitimate repair requested, thus far, is for the **** which is anticipated to be repaired tomorrow so long as not catastrophic failure is found.  

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was gone for half a month from my apartment and while I was gone they fixed a pipe in my ceiling that had been leaking. When I arrived no one covered my stuff in the kitchen before tearing 2 holes in the ceiling. When I came home I found rat f**** from the hole in ceiling had dropped on my dish rack that was full. They didn't close the coffee maker and inside was full of plaster. There was plaster in the back of my tv and in my fridge and on my ice trays. They moved stove to stand on it to fix ceiling, they laid dirty tools on my bed and every door mat including one for my dog's bowls was just filthy. I want Revid to reinburse me $100 for having to disinfect the entire kitchen when i returned home from a 20 day trip.

  Business response

  04/02/2024

  ****************************** claims that Revid is the cause of his apartment being dirty while he was gone for 20+ days - during which time it was evident we were not the only people to enter his home. ****************************** may want to consider that when he allows multiple people in the home that don't live there or hold a lease for the property that they may not take as much care as ****************************** would himself.  It was made in one area of the home.  ********************************** claim that it got all over his property, including property in another room completely, simply isn't in line with the facts.

  This isn't to say that there may have been some sheetrock dust that escaped the technician during their clean up, but not to the way in which ****************************** claims.  We have attached pictures of the singular ceiling repair called into question. 

  If ****************************** is able to provide legitimate proof of purchase for cleaning materials dated March 21st, 2024 or prior we will offer a rental credit of a value not to exceed $15.00.  

  Customer response

  04/04/2024

   
  

  I am rejecting this response because: First off, the problem is not with whoever patched up the ceiling it is with the person that left the 2 holes in the ceiling, as they made the giant mess. Maintenance had been trying repeatedly to fix leak in ceiling for a while when I was told pipe needed to be replaced in the ceiling. It was either have them fix it while I was gone or come back to flooded apartment.  NO ONE STAYED IN THE APARTMENT WHILE I WAS GONE!!!. My fiance came by and picked up my little dog the day i left on Feb 29. She was gonna stay but knew someone was supposed to fix the ceiling so she figured she would stay after it was fixed. After I was notified repair of celing was fixed she went to check on it and was horrified at the mess they had left and sent me pics and video including of the 2 giant holes in the ceiling they just left. Because they did not cover anything up rat f**** fell on my dishrack and the place was a mess.  I had to make appointment with Revid to have that fixed!!??? She came by and checked on the place again after holes in ceiling was patched up but did not stay there because the place was a mess. (It was clean when I left town).   These are the first pics and video she took and it is hilarious that Revid says it's just a little sheetrock. ****, there was just a little sheetrock that fell in the inside back of my tv that was uncovered while tearing a hole in the ceiling.  

  
  
  

   

  -- *********************************** BOA ************* ************

  Customer response

  04/04/2024

   
  Date Sent: 4/4/2024 1:34:51 PM
   
  

  I am rejecting this response because: First off, the problem is not with whoever patched up the ceiling it is with the person that left the 2 holes in the ceiling, as they made the giant mess. Maintenance had been trying repeatedly to fix leak in ceiling for a while when I was told pipe needed to be replaced in the ceiling. It was either have them fix it while I was gone or come back to flooded apartment.  NO ONE STAYED IN THE APARTMENT WHILE I WAS GONE!!!. My fiance came by and picked up my little dog the day i left on Feb 29. She was gonna stay but knew someone was supposed to fix the ceiling so she figured she would stay after it was fixed. After I was notified repair of celing was fixed she went to check on it and was horrified at the mess they had left and sent me pics and video including of the 2 giant holes in the ceiling they just left. Because they did not cover anything up rat f**** fell on my dishrack and the place was a mess.  I had to make appointment with Revid to have that fixed!!??? She came by and checked on the place again after holes in ceiling was patched up but did not stay there because the place was a mess. (It was clean when I left town).   These are the first pics and video she took and it is hilarious that Revid says it's just a little sheetrock. ****, there was just a little sheetrock that fell in the inside back of my tv that was uncovered while tearing a hole in the ceiling.  

  
  
  

   

  -- *********************************** BOA ************* ************

  Business response

  04/08/2024

  ****************************** is welcome to submit the previously requested receipts to show costs sustained to clean the "mess" that was left.  None of these pictures have any time stamp nor can be reasonably tied to his claims so we feel this is above and beyond reasonable.  Please fee free to submit those receipts that are dated as previously stated and we will happily provide the credit as previously outlined. 

  Customer response

  04/10/2024

   
  Complaint: 21514563
  
  I am rejecting this response because: I did not have to buy cleaning supplies because i already had em because when i moved in i had to dissenfect the entire apartment because it was filthy. I should be reinbursed for having to spend a night and half a day cleaning a mess your people made in my apartment.  I find it funny you are trying to blame me for this mess, do u think i brought a bunch of plaster home and dumped it all over my floor and and also found some rat ----- to put on my dishes.  I can get the time stamped pics from my girlfriend or you could simply ask the guy that had to come patch up the 2 holes your other worker left behind. Nothing was cleaned till i got back so he can easily verify my claims.  But let's be honest, looking at all the reviews for Revid on ****** and the *** website Revid has a history of blaming the tenants when they are clearly at fault. I am done dealing with you and would rather just send my pics and videos to the press. 
  
  Sincerely,
  
  *************************************

  Business response

  04/15/2024

  ******************************, no where in any of your pictures is there evidence to claim that there was "a bunch of plaster".  At best, it appears there was some sheetrock dust. Regarding ********************************** claims that it took him half a day to clean up, we've already indicated we're happy to supply a credit for cleaning supplies purchased to clean. Please provide proof of purchase.  We will be happy to supply that credit as indicated above.

  Customer response

  04/21/2024

   
  Complaint: 21514563
  
  I am rejecting this response because: I like how u try to minimize it. Ok it was sheetrock dust and not plaster, The kitchen was covered in it and the guy tracked it thru the entire apartment.. There was no covering used when he put holes in the ceiling to fix the pipe. Sheetrock dust was everywhere including in my coffee maker since he couldn't be bothered to just close it. It was in the fridge including in the ice trays. He could have moved the dishes in sink or covered em since when i got home they were covered in rat f**** that fell from the ceiling..****, he didn't even use a ladder, he moved the stove and stood on it.  The fact is i was out of town for 20 days and had to come home and clean, not for half a day, but a day and a half..Everything had to be disinfected.  But like your other comments replying to the many complaints against revid you try to minimize your fault or blame the tenant.  Everybody that seen the pics on ******** where in shock and said they would never move here now and since u seem to think it is no big deal, if I see you showing apartment to any potential tenants I will gladly walk up and show them the pics and video and let them know this is what they can expect to be treated by revid. 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have had issues where they people do not want to come fix on things on the property. I had no water for 3 weeks in the middle of winter. So I could not stay in the home put they would not prorate my rent for that month or anything. This past month I had no electricity for3 weeks. They never even came out to try and see what the problem was, I had to throw out all my food. And could not stay there, I had to call the electric company myself because Revid would not even talk to me about the issue. And my door was broken into, they came and did a minor fix so it will close, but the door needs to be replaced so it will close properly. But they want me to pay and it hasnt been replaced. They are trying to say I was locked out and did it myself. I was at work and when i got home it was like that and thats even what i told them on the phone.

  Business response

  03/20/2024

  The tenant's claims need context to provide the full picture.  The tenant was never without water.  The tenant had a water tank replacement around the holidays.  It was reported the Sunday before Christmas and replaced the week after Christmas.  It was not three weeks unless the tenant went without reporting the issue for 2 weeks.  The electrical issue he had was an issue with the service provider.  There was literally nothing that we could do.  We do not have any purview to repair city or county electrical supplies.  The door they call out was kicked in by the tenant himself - he admitted it during a phone call.  The repair that he's saying we're asking him to pay for is for the securing the home from him kicking it in, not replacing it.  Once he found out he would be charged for it his story changed to being broken into.  We asked him to provide us with the police report to prove he'd been broken into.  Filing a false police report is a crime which is why we suppose we still haven't received a police report 2 weeks later.

  In general, it seems that the tenant has gravely mistreated the home.  Body sized holes reported in walls that just "fell in".  Holes in floors that look as though they've been purposefully damaged, etc.  We notice that the tenant didn't call those out.  Possibly because it doesn't fit with the "they won't fix anything" story.  When things break, we fix them.  When things intentionally broken we reasonably look for the responsible party to pay their fair share.  I'm sure the tenant would expect the same if it was done to them.

  Customer response

  03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  I put the request in for my water on 12/17/23 the issue wasnt resolved until 1/4/24. Thats not adequate time considering someone only came out on 12/19 and did not fix the issue and did not communicate anything wrong. Nothing else was done or communicated until 1/4/24. 
  

  I put the issue for the electric in on 2/28/24. I assumed it was a breaker or circuit issue. They should have sent someone out here and they could have deduced that the problem was for the city to fix. Instead they dont even come out here, no communication on the issue until I get a text on 3/20 asking if the issue was fixed. They are supposed to come out and try to remedy the issue or find a solution.  Not just ignore the requests then ask me almost a month later do I still need help with power. 
  

  I never said I did anything to this door. I put in the request for the door and the walls and I IMMEDIATELY received a call ( why was this not done for my water or electric issue). The Revid contact insinuated that the damage to the door and wall was done by me. I responded it was not so I never said I broke anything.

  I did not include the request about the walls in the complaint because Revid decided to just cancel that request on their own. And after them wanting me to pay for a door that they are just going to say i kicked in, I was not about push the issue for the holes and have them say I put those in there myself also.

  Revid does not fix issues in an efficient and timely matter. They do not communicate on the issues that need to be fixed or simply ignore the issues for weeks and then is still wanting to automatically assign blame to me. They will not accept their wrong doings even when they know they are wrong.

  Sincerely,
  
  *************************

  Business response

  03/21/2024

  **************** is incorrectly stating the events.  The time in which the hot water was repaired was not the 4th of January.  Regarding the electrical, we cannot be held liable for a repair that lies with the city or county.  **************** may want to take some responsibility in the fact that he lives there and that he has the ability to call the utility provider - which he should have done.  We want to be there for his legitimate needs, such as the hot water, but we are not his concierge.  We are not meant as his only resource in life as it pertains to living in a home.  **************** should read his lease to see what we cover and what we do not.  Us interfacing the the utility provider on his behalf is not something we provide.  **************** did say that he had been locked out as it regard the door.  We're still happy to remove the charge if he can provide the police report dated to that day from his "break in".  Being that he hasn't, we suspect that he doesn't wish to incriminate himself by filing a false police report.  We're sorry that your actions come with consequences, **************** but you cannot kick in a door or do other damage to the property only to expect it to be fixed at no charge to you. 

  Customer response

  03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Its on the maintenance portal and attached images from the last response. It shows when i did the request and when it was resolved. 
  

  I never told them I was locked out, the Revid people said I was locked out. I said I came home and the door was open, nothing was taken because I assume my dog scared them off.  I also asked about how they would get the police report and yet again did not get a response. So no I did not do a poloce report.

  I did not say Revid was a concierge, Im saying they did not take legitimate concerns with my issues I was having. Hot water was not completed until January 4th 2024 per the maintenance portal. The issue with electricity was put in as a breaker box issue, that would fall under Revid responsibility, they did not come out to check the box, nor did they try to contact me about the issue until two days ago. 
  Sincerely,
  
  *************************

  Business response

  03/21/2024

  If the tenant would like the charge for the door removed from their ledger they need just submit the police report, if they have it.  If they didn't file it, we would even accept a post dated given how much stress this has caused the tenant but, again, it is illegal to file a false police report.  They can send said police report to ***********************************. 

  The hot water was repaired the week after Christmas by the plumbers.  The date reflected in the portal is not indicative of when it was done, it is indicative of when the administrative office for maintenance updated the ticket to be completed.  The work was done after Christmas and before New Years.  

  The tenant wants to say that because we did not address a city/county issue that makes ** negligent.  We cannot be negligent for not repairing something that we are not responsible for repairing.  Maybe the tenant should call their service provider.

  The tenant is welcome to move.  The contract will be enforced.  

  Customer response

  03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Revid keeps talking about a false police, all I have to do is go up there and tell them I seen the door open when I got home from work. Like I said one wasnt done because I wasnt initially told how you would get it. So stop saying I kicked it in. If Revid record phone conversations they can clearly hear me saying I came home to it being that way. Revid just does not want to not have a responsible party  

  The breaker box inside the house is something Revid is responsible for, if my maintenance request said breaker box that means revid needs to come look at the breaker box not wait 3 weeks and ask  am i still having issues.

  Sincerely,
  
  *************************

  Business response

  03/21/2024

  ****************.  We are going in circles.  You were told, without any question, that you would be charged unless you provided the police report.  Instead of responding to this you could file it - but instead you respond.  Your responding won't get it removed.  We have no other way to explain to **************** that when he had an issue with the utility service that it was a problem with the utility service, not the management company.  You're upset about an issue that we had no responsibility of nor way to resolve.  Similar to when you signed your lease renewal "by accident" and blamed us for your signing and/or not letting you out of the lease, it's time to take some personal responsibility.  ************************************************************

  Customer response

  03/21/2024

   
  Complaint: 21462262
  Revid is a money hungry company that does not care about their tenants. They will do any and everything to not have accountability. They are now saying I blamed them for renewing my lease, never said that, but I realized the shady, non morals they have. 
  

  I will continue to say they should have come to LOOK AT THE BREAKER BOX BECAUSE THAT IS THERE RESPONSIBILITY ONCE THEY DID THAT THEN I WOULD CONTACT THEIR SERVICE PROVIDER BEING AS NO UTILITIES ARE IN MY NAME AND I PAY EVERYTHING TO REVID. 
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business response

  03/21/2024

  *****.  You signed a lease to rent a property.  With that comes the requirement of paying rent. That doesn't make us money hungry, that is us providing housing. If you truly have a problem with how leasing homes go then you may want to consider purchasing a home - though we will warn you, if you finance the home the bank that finances it will also expect payments.  We have no further response regarding the utility service provider's disruption to the space.  It is literally something that was out of our hands.  

  Still stands - if you'd like to move, we're not keeping you there but the lease that *you signed* will need to be satisfied.  

  Customer response

  03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  Youre also required to address any maintenance issue, which you did even if the issue wasnt the breaker box, that was thought to be the original issue and it was addressed by the company as it should have been. 
  

   If Revid is going to wait 3 plus weeks to address concerns made by tenants or  completely ignore them maybe Revid should look into another business  but I should you all businesses deal with people and some arent as nice as me. Others will not continue to pay a business for not doing their end of the transaction. Or perhaps retrain on how to be a dependable property business  ******************************************************************************************

  Sincerely,
  
  *************************

  Business response

  03/21/2024

  ****************, there is no point in trying to have a dialogue with you.  In your head you're always right.  You meet facts with distortions or feelings.  You mask malintent with fabrications.  You displace your own responsibility to anyone you feel you can.  You don't deal in reality.  

  Feel free to move out or don't.  It's up to you.  The contract will need to be satisfied either way.  If you do decide to move out and do not satisfy the contract we will pursue legal remedies to have it satisfied.  Have a wonderful day.  

  Customer response

  03/21/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:
  The dialogue is just finw to you all as long as your asking for money and assigning blame. I live in a reality where right and wrong is wrong and sadly yall do not. I live in a reality where property management business makes sure there tenants issue are addressed. Revid exists in the reality where if they do not want to come out and see an issue they will not. If they want to assign blame and put words in others mouths they will do that. 
  Sincerely,
  
  *************************

  Business response

  03/22/2024

  It doesn't seem that ************** is open to doing any of the things asked to resolve their issues that can be reasonably resolved.

  To state again:

  If you'd like the charge for the door repair removed, please provide a police report for the "break in".  Not the police report number, the police report itself.

  The hot water issue was resolved in a timely manner.

  We had no ability or legal authority to repair utility services provided by the utility provider.  Therefore, there was no repair for us to make.

  We believe this covers all of the tenants concerns. 

  We will await a response from the BBB as opposed to going back and forth with ****************.

  Customer response

  03/22/2024

   
  Complaint: 21462262
  
  I am rejecting this response because:

   Again The Hot Water Was Not Done In A Reasonable Time, I Uploaded The Picture. If Revid Has Any Documentation Showing When It Was Completed, They Should Upload It. 
  

  The Electrical Issue Was Put In On 2/28 As A Breaker Box Issue, Revid Did Not Come To Try And Attempt To Look At The Breaker Box. They Were Not Even Aware The Actual Cause Was The Citys Concern Until Revid Text Me On 3/20  Asking Was I Still Having Electrical Issues. That Is What Revid Is Not Understanding, If The Breaker Box Was Put In That Falls To Revid To Come And Look At The Box Not Wait Almost A Month, Without Any Other Communication,  To Ask The Tenant If They Are Still Having Issues And Then When The Tenant Says They Called ********************** Thats When They Figured Out It Was Not Their Concern. Not Because They Came To Do Their Job. 
  
  All Of My Responses Are For BBB, As Looking Through Other Complaints They Only Like To Deny Complaints And Try To Berate The Complainants. 
  
  Sincerely,
  
  *************************

  Business response

  04/03/2024

  **************** continues to state mis-truths.  We have attached the invoice of the water heater.  Clearly dated 12/30 for a date of service.  

  **************** did not have a problem with his electrical service in the home.  He had a problem with the service provider.  The call that **************** is referring to is in effort to make sure there were no lingering issues that would have come from the service provider's issue being resolved. We asked the same over text.  

  **************** - we understand that you want to break your lease.  No one is keeping you from moving.  As evidenced by the text thread that is attached here anyone can clearly see a correlation between when ****************' lease "wasn't supposed to be signed" and he called us "Money hungry" for simply stating he signed a lease - all 30 or so pages.  In that same text that we "shouldn't even text my phone."

  Shortly after this, **************** kicked in his own door or someone kicked in his door but he decided not to file a police report even through this entire BBB correspondence. 

  We believe that we've demonstrated all efforts to be professional and responsive to handle items that we are responsible for - even going above and beyond by fixing damage that the tenant caused (or at very least refuses to provide documentation that someone else damaged).  

  If **************** would like to move, we encourage him to do so.  The lease will be enforced.  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My name is ******************************* live at ************************************************* ***** which Revid property management owns. Im writing this email because Ive called/emailed so many people/organizations that its absolutely ridiculous. I rented this place in July of 2022 and because of covid wasnt able to look inside the house but when I did I was horrified. It was ***** infested, there was just tape as a window, filthy, writing on the walls, cabinets not attached, I mean the list goes on. I pushed back moving in as long as could and put in maintenance requests as I was instructed to do so. Very little was repaired and then my calls stopped getting returned, request were cancelled. I called so much I was told they would call the police for harassment and I finally gave up not knowing what else to do. Fast forward to August of 2023 my ceiling and wall are leaking so I put in a request and someone actually did come out and stated it was the gutters . Well in January ****************************************************************************************************************** the house for a week straight. Couldnt get them on the phone request get canceled. I contacted code enforcement on 1/24/24 and they finally fixed the roof and was given 30 days to fix everything else. Fast forward to today the bathroom window is still just tape theres no glass in the storm doors and they refuse to acknowledge the presence of mold, Im done I cant let my children live in these conditions any longer and submit my notice to vacate citing the reasons I mentioned. Was told I would need to pay ***** to break lease and they would start showing the house immediately (like anyone would be as dumb as me to rent this place.) I dont know if you can help but I thought Id give it a try at least try to bring awareness of the slumlords in *******.

  Business response

  03/20/2024

  The number of times **************** has brought a third party into her "issues" and that same third party being satisfied with our actions are numerous.  **************** asked for help with a roof/gutter leak, we fixed it in August.  She claims that its evident of us not repairing the repair is that another area leaks 6 months later.  Not only a different spot - but it also rained numerous times between August 2023 and January 2024.  To think otherwise would be simply silly.  **************** did alert us to another issue in January.  Due to the state of emergency the ****************** was in at the time, we could not provide immediate service.  We apologize to **************** profusely for being unable to risk our employee's safety to a minor roof leak while the roads were iced over.  **************** - please accept our apologies for that inability or unwillingness to put the safety of our employees at risk during a state of emergency.  

  **************** did contact code enforcement to have us repair those same items she asked us to repair.  We repaired and satisfied the third party entity (code enforcement).  But **************** remains unsatisfied.

  **************** knows, but refuses to admit, the real issue she is having.  She has had the opportunity to buy a home - which is wonderful for her and we applaud her for that - but she doesn't want to satisfy the lease *renewal* that she signed.  We implore her to take the opportunity of home ownership, but we the lease will be required to be satisfied.  

  Customer response

  03/20/2024

   
  Complaint: 21459276
  
  I am rejecting this response because:
  I am moving because of the conditions of the home. Is it not odd that *** had to go to 3rd parties to even get done what has been done. Almost 2 years of them canceling and not communicating. The bathroom window that was ********* was only just fixed today but the rust and glass underneath is still there a theres still other code infractions that have not been met. Still no acknowledging the mold. The time stamps on pictures and maintenance requests will show were I alerted them about my roof BEFORE the ice storm.
  Sincerely,
  
  *****************************

  Business response

  03/20/2024

  The fact that third parties have been involved doesn't demonstrate our lack of attention to ****************' needs.  It simply shows that she has continued to try to find ways out of her lease without having to satisfy the contract.  However, the third parties (such as code enforcement) being satisfied with the action demonstrates that an unbiased third party has been involved and found our actions and attention to their needs satisfactory.

  Customer response

  03/20/2024

   
  Complaint: 21459276
  
  I am rejecting this response because:
  Code enforcement repairs have yet to be satisfied. Its satisfactory to take 2 years to fix a window? Its satisfactory to cancel a leaking roof that caused it to literally rain in the dwelling? I Was dumb enough to rent the place but that doesnt sound right to me.
  Sincerely,
  
  *****************************

  Business response

  03/20/2024

  There is no new claim here.  **************** wants to pretend that when she submits a request for maintenance that the repair will be instantaneous and that, when it is not, that means that she is somehow being taken advantage of.  For that same issue she's gotten code enforcement involved - a government entity that we remain in compliance with specifically on ****************' home.  We've even gone above and beyond to repair windows that she has broken and holes that he husband has put in the walls.  At some point, ****************, you are going to have to come to the realization that the when you continue to go through numerous third parties to "remedy" your problem - only to find that each third party find that it has either been remedies already or in process of being remedied - that you are only wasting your own time.  

  Any claim that repairs aren't made is false.  Any claim that we have ignored **************** is false.  ****************' motivations are clear in that she does not wish to satisfy her contract on her way to home ownership.  No one is making **************** live there longer than she wishes to.  No one forced **************** to extend her lease for 12-months.  We wish her the best in her new home ownership venture.  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My Father died Christmas 2023 12/25/2023 leaving me to handle the affairs on *********************** my Aunt. My father recently died he handled the affairs for his disable sister and I am now having to do this but this company Revivd is making it impossible for me to handled my Aunts Affairs like paying her rent or even being able to access her rental information. I have provided them power of attorney and they have not given me a date or time when i can expect it to be placed on her account. Revivd is ignoring that the power of attorney has been delivered to them although they requested one from me initially in order to handled her affairs. The people in the office in person and over the phone are rude and appear to be racist by their comments and total disregard to the importance of these matters that have been life changing for me

  Business response

  01/31/2024

  This person is *not* a customer of **********************'s.  Over the last several weeks she has contacted us via call and visit numerous times in an attempt to make changes or get information of a customer's account.  Because this person is not a lease holder nor a customer they have had zero right to any information or action on another person's account or lease.  This person has mentioned that they are trying to work in their benefit and that they are the lease holder's power of attorney.  We asked her at each call or visit to bring in a notarized power of attorney and her state issues identification and we would be happy to review the documents - and that should these documents outline the relationship she has described that we would be happy to assist her.  This person visited or called at least 5 times prior to yesterday's visit (date of complaint - 1/30/2024) and each time did not have the documentation.  As of the 1/30/2024 they brought in a *copy* of a notarized document and no ID.  This person will need to bring a notarized power of attorney (not a copy) and allow us to make copy of their state issued ID.  

  No one is trying to do anything other than be diligent in ensuring this person has the legal right to make decisions on the lease holders behalf.  We would do this for any person who claimed the same rights without paperwork.  

  Tacity Booth is requested to bring original copy of a notarized power of attorney to provide to Revid (not a copy or for Revid to make a copy) and provide their state issued ID to our office to make copy of ID.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/18/2023 I applied online for a nice one bedroom apartment Through Revid Property Management LLC *******************************************************. Before I paid my money the lady who works at the leasing office assured me that this property was ready to move in. So I paid $900.00, picked up my key and I walked into a nightmare. The front and back doors had been kicked in, The bathroom floor looked like someone poured Ajax all over the bathroom floor. The ceilings are dirty, trash is all in the hallway, Large holes in the wall. I left and went back to the leasing office to speak with management the lady who works at the front door refused to let me in, she sat there in didn't even at knowedelge me. I ask for a refund. All I want is my money back. This is false advertising I have a video and picture.

  Business response

  12/23/2023

  What the tenant has claimed is simply false.  We have attached the picture report we took of the property prior to their move in.  The tenant rented the site unseen and simply did not like the property once they saw it.  They signed paperwork even acknowledging that they were renting the property site unseen.  There are inherent risks associated with renting a property site unseen.  Not liking the space is one of those.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is a property management company that is well known for renewing leases after a notice-to-vacate has been sent. On yesterday, I submitted my own notice to vacate through their tenant portal and received an email confirmation that included the incorrect address on it. I called on today 12-7-23 and was told that Its fine and that their records has the address listed that way. I asked for a copy for MY records with the correct address just so that I can be covered when the lease ends in February ************************************************************************************************************* a rude manor.This is only the most recent issue I have had with this company. I am paying over $1300 a month in rent all while using a motel refrigerator for my 12 year old child and myself that they provided. It is not standard size for a rental yet they ignored my requests for a real refrigerator. The 1st week of living there I didnt have a fridge at all. The air has went out multiple times, it has leaked from upstairs to downstairs before with no treatment to the walls or floor for molding. My neighbor also sent me pictures of the mold in my walls when they worked on her side. No porch lights worked when I moved in I had to live there for over a month with the house pitch black on the outside. I also reported that the keys kept getting stuck in the doors multiple times and no one was ever sent to get the keys out. I booked a locksmith who advised all of the locks were installed upside down which is why the back door key has been stuck in the door almost the whole year of living there. All I want is confirmation of my notice to vacate with the correct address on it so that nothing shady happens when my lease ends in February **** as I have paid each months rent with no issue but the front office tells me that they cant give me the correct address on my notice to vacate. Please help before they sign me up for another year against my will.

  Business response

  12/08/2023

  ****** explains that they've given their notice to vacate toward the end of February.  We have acknowledged that same notice.  No one is under any other impression other than they are moving out toward the end of February.  Attachment shows the notice we received.  

  Customer response

  12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and since it was the confirmation that I asked for on 12-7-23 that was sent with my correct address, we can close this case.

  
  Thank you so much BBB, have a GREAT day!
  I appreciate you all.

  
  LaKiffany ****************

  2977 *************

  ********, ** 38134

  
  

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have several issues with Revid. Home has rat infestation and I found that out after a few weeks after moving in. After I caught 3 rats on my own Revid sent a company to lay rat traps and box outside the home. They didnt clean up any rat droppings nor did they seal off the entry ways because they said Revid did not approve of that labor being done. There is also rat traps and droppings in the heat furnace. Also there is a major health concern with the black mold that is in my bathroom under the sink and also in the kitchen underneath the sink. I have uploaded pictures of where they did a terrible job at patching up the kitchen sink. The company is trying to charge me $1,950 for breaking my lease fee when the home is not habitable. They are also charging me for everything in the home. At this point I only want them to remove all the charges so nothing will affect my credit and rental history. I've tried talking to multiple representatives in the office and they all say the same thing and are very rude. They always hang up the phone rather than trying to explain what's going on.

  Business response

  07/10/2023

  Customer states several false statements.  In fact, the majority of what they state is false.  To be clear, this tenant has uploaded a number of pictures that are just of their home being dirty.  The tenant put in numerous work orders over the time of her residency and they were all appropriately responded to. Ultimately, this tenant moved out early, left the home with body sized holes in the walls, trash all on the inside and outside including furniture.  This customer has racked up over $5,000 in damage to this property.  We've offered to make arrangements with them to make the payment but have not heard back.  The tenant has this month to figure something out with this balance before its sent to collections.

  Customer response

  07/10/2023

   
  Complaint: 20297061
  
  I am rejecting this response because:

  WWhatRevid has responded is very false. In fact they have cancelled several work orders for rat infestation as I'm not the only tenant that has stated this or even has similar complaints. I will upload other reviews from previous tenants to show proof that my accusations are MORE THAN ACCURATE. REVID CAN DO WHAT THEY WANT AS FAR AS COLLECTIONS BUT I WILL MOVE FORWARD WITH LEGAL ACTION JUST LIKE THE OTHER TENANTS THATS RENTED FROM THEM WITHIN THE PAST YEAR.

  
  Sincerely,
  
  *****************************

  Business response

  07/11/2023

  The attached pictures that are dated should tell the story.  The customer moved into a good home.  That had no rodents.  Rodents follow food, it's common knowledge.  The way the tenant lived - and then left - are fairly obvious indicators of where the rats came from.  

  Customer response

  07/11/2023

  First of all nice try posting a previous resident pictures of the home. Those pictures Revid have posted arent from my home that was left from the previous resident before I occupied the residence. Second, I moved in the home and 3 weeks later complained about rat infestation that was previously there because there was rat droppings that were in the heat furnace something like that happened way before I moved in. So Revid trying to make it appear as in I'm a dirty resident definitely isn't accurate when other tenants have the same issue as myself. So does that mean that every resident that complained about rat infestation and black mold that we are dirty. No, what that means is that Revid doesn't clean up the home before renting it. I dont owe ***** to no one for a home that was not habitable to begin with. Their attempt to ***** up charges on me when I was a tenant that paid on time is ridiculous. Since I'm not the first or last tenant to have these complaints Revid should focus their attention first to the previous residents. Revid does bad business and even the maintenance men have recommended other rental companies to go to because Revid doesn't do many repairs. Revid lose good paying tenants all the time so their focus should be on trying to fix up THEIR HOMES THE RIGHT WAY AND STOP TRYING TO ******* HARDWORKERS OUT OF THEIR MONEY. THIS IS MY LAST TIME REPLYING TO REVID. I HAVE NOTHING FURTHER TO SAY TO THE REPRESENTATIVES AND I'LL TAKE NECESSARY ACTIONS ON MY END. I'M NOT THREATENED BY NO COLLECTIONS EITHER SO GO TRY TO BULLY THE **** TENANT BECAUSE THIS TENANT ISN'T HAVING IT. 

   

   
  Complaint: 20297061
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business response

  07/13/2023

  This doesnt appear to have any requested response. Plainly put, this tenant trashed the home. And they find that to be acceptable. We have no problem just sending to collections and letting them handle it. 

  Customer response

  07/13/2023

  Once again I'm not concerned with a threat to collections because anyone that has sense knows they can get that removed from their credit report. So go forward with whatever you(Revid) intend to do and as I've already stated I will take action on my end how I see fit. Let this be your last time messaging me. Once again wasting your time responding to me when you need to be worried about fixing up the s***** homes your renting out to people. Homes that you wouldn't want to live in because of black mold and rat infestation affecting your health.

   

   
  Complaint: 20297061
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has stolen my security deposit in the amount of $700. The leasing agent has been rude to me on several occasions and has made false information regarding my lease terms. The property also sent a prospective tenant to the home without notice. Upon move in there was a documented complaint during the walkthrough process of a nasty an unclean kitchen environment. It included an emphasis on countertops and the gas stove. I also took pictures and put in a maintenance request for this to be resolved. I have a copy of the maintenance request as well. Upon moving out of the home I noticed a delay in my deposit and contacted the property management company on 2/17/2023. I was told by the same rude employee that I would not be receiving anything. I was also sent a disposition letter the same day. I have reason to believe that the employee has stolen my security deposit given his own bias and prejudice. The charges have a cleaning fee of $75 in which I cleaned before I left the property. It also has the countertop fee of $400 with $200 in excess per the lease. The countertops were an initial complaint that was never solved. There is also a charge for the stove that was in the home in which no damage was done. The stove was in the same condition as it was given. I am asking for your help to remedy this issue in a full return of my security deposit due to retaliation from previous encounters with said employee.

  Business response

  02/18/2023

  The past tenant claims that the charges are unreasonable.  We believe the attached inspections will provide clear evidence to dispel her claims.  Simply put, she damaged the property and left if very dirty.  The $75 charge to clean the property is very reasonable.  In the attached inspections you will see one dated for before her move in with countertops that have not been modified or damaged as well as a stove that is clean with all necessary parts needed to use the appliance.  The other inspection is dated just after her move out that shows damage and alteration  to the countertops that was not authorized and a stove that was not only left in disgusting condition but also missing parts necessary to to use the appliance.  We wish her the best of luck in the future, but the way she left the property cannot be disputed given the facts we have provided. 

  Customer response

  02/22/2023

   
  Complaint: 19425769
  
  I am rejecting this response because:
  This information is simply not true. I have witness testimony on the condition of the kitchen as well as the initial request after moving in. My witnesses are ready to testify under penalty of perjury. The stove was not in full condition when I moved in. It was also filthy so I had to use my own appliance. These charges are not valid. Please submit a refunded deposit to avoid future litigation and attorneys fees. Thanks You.
  Sincerely,
  
  ***************************

• Initial Complaint

  02/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday February 5, 2023, me and my father left the state of ******** to relocate to *******, *********. My brother and my father helped me pack my belongings into a 26-footer UHAUL and load my GMC Yukon onto an Auto Transport. My father and I arrived in *******, ********* on Monday February 6th about 8:30 a.m. and immediately drove to Revid Property Management LLC hoping that we could look inside the house before signing the official Lease agreement. It was after 9:00 a.m. when we arrived at Revid Property Management LLC, and I approached the building and rang a doorbell, and after ringing the bell somebody asked me if they could help me and I told them my name and they replied and said that I had a 12:00 appointment. After my father and I left Revid Property Management LLC we went by the house that I was scheduled to Lease and to our surprise the house was boarded up except a small window at the rear of the house. Trash was all around the house, we took pictures of everything. At 12:00 noon me and my father returned to Revid Property Management LLC for my 12:00 signing of the Official Lease, we were met there with 3 females. My father advised me that I should not sign anything until looking inside that house. While in the office an argument occurred when we were asked to leave the office. I believe my father struck a nerve in them when asking them the questions and stating facts. One of the females had the audacity to tell my father why he doesnt he go and clean up the trash around the house. As we were leaving the office, we were threatened with the police being called. My father told them that he was going to do just that and said you have a lot of Dam nerves to call the police on my son after deceiving him out of his money. After leaving the office we stood outside the office entrance and a man drove up in Revids parking lot and got out of his vehicle and approached me and my father, he introduced himself as ********************* the office manager, and by this time, I just wanted a full refund. ********************* and I had a brief conversation, *** told me that he did not want to talk to my father and said he would give me a refund that same day but did not. When the ******* Police arrived ********************* identified one of the officers by saying oh thats ____ as though he was going to get special privileges. My father called the police and was asked to show his ID but refused to give and told the officer that he was the person who called them and that they need to ask ********************* and Revid Property Management LLC to refund his sons money. My intentions were to make this complaint sooner, but I was waiting to get my money refunded, making the complaint sooner could have caused a longer delay of receiving any kind of refund. All my money including my deposit should have been refunded! I left a secured residence in ********, rented a 26-footer UHAUL along with an Auto Transport and had 1 day to unload and return UHAULS property after being denied permission to view inside of house. My father and I have spent excess money that we do not have, I had to put my belongings in storage, and since Monday February 6, 2023, me and my father have been living in hotels. An apology would have been proper coming from Revid Property Management LLC, but it takes morals and a soul to do that. I am seeking full compensation for all damages, emotional distress, compensatory damages and for all inconveniences that we are entitled to etc. The management team of Revid Property Management LLC seem to exercise the same unprofessional, rude, and unconcerned spirit when it comes to their clients and might just be concerned only about the Benjamins. Revid Property Management LLC treated me as though I done something wrong and, I am the person who was violated. The service and hospitality at this Agency are beyond pitiful. Anyone that deals with this Agency should be very careful for nothing at all times! ***********************

  Business response

  02/13/2023

  What ************** states has plenty of truth in it but leaves out plenty of detail that *** bring clarity to the situation.  ************** did move out of state to come to *******.  ************** was told that the property was boarded up as a standard operating procedure and that boards would be taken down shortly after his communicating to us that he was, in fact, in the home.  The "trash" that ************** states was there were three or four sticks of plumbing piping.  We apologized for the inconvenience and said that we would have someone pick them up when removing the boards; that we had someone en route to remove boards and the plumbing material.  The situation did become verbally hostile by way of ****************** father.  ****************** father clearly came to our office for an argument and nothing more.  In addition, after meeting ************** and his father in person, it was clear that ****************** father had represented himself as his son in each and every dealing up until the day that we actually had to physically meet ***************  Simply put, ************** and/or his father lied to us.  How would ************** know of the conversation about windows being boarded up when he had his dad do all of his business for him.  It's difficult to be part of the conversation when you have your parents perform important functions of life on your behalf up through the age of 30.  To be clear, ************** and his father created this situation all themselves.  They were completely unreasonable, inflexible, and, generally, just wanted a fight.  There was a home that was ready for move in - that has been fully renovated on the interior and exterior.  If ************** had stopped listening to dad for 30 seconds and realize that boards being on a home is a preventative measure and that a few sticks of plumbing (that weighed collectively no more than 2 lbs) - and that we were taking the boards down and picking up the material - then he would be moved into a home that is fully move in ready.  

  ************** states that he was promised a same day refund.  Simply put, that is not true.  He was told specifically that it would not be the same day and that it would be by the end of day the next day. The next day all monies except for the holding fee were refunded to ************** - as agreed upon by all parties both in writing and verbally.  

  We wish him and whoever he ends up renting from the best of luck.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩