Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property manager is very rude, their house always having major issues, they have failed to fix the house, mold in now in the home . Water constantly find it ways into the home

  Business Response

  Date: 06/12/2025

  We are incredibly sorry if she feels unheard or of someone has been rude to her.  **************** is a cornerstone of our services and we look forward to earning Ms. ******* satisfaction.  Ms. ****** has asked for numerous items to be repaired and we have addressed anything that we have been able to.  ************* has any specific items she would like to discuss we encourage her to let us know.  She currently has no open work orders.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a property owned by Revid Realty. I was highly disappointed when I arrived. The home was filthy. Mold in the freezer and fridge. Stove was nasty. Bathtub was dirty and urine was in the toilet. Dead bugs and dog hair everywhere. ******* **** basically told me they could not move me to the remodeled apartment because it not being "clean" isn't a valid reason. I also spoke with a *** Pancente, he told me that mold can't grow in a freezer. Although that is a lie. He also told me they can't replace my stove and fridge for "the sake of it". He told me he is "trying to be respectful" he also said to me "This is going to be a bumpy road if this is going to be the way we communicate. I didn't even move in until the 4th of June and they charged me probate rent. I haven't event been here a month and ready for my lease to end. They are rude, careless, and unprofessional. The apartment is not up to part and they didn't even have the decency to clean. I am looking for a way out.

  Business Response

  Date: 06/05/2025

  Ms. ********** comments do not seem to bring forward the entire story.  A few days after Ms. ******** moved in she brought to our attention that she was displeased with the cleanliness of the property and stated that the appliances did not function.  We had informed Ms. ******** before she applied, before she placed the deposit, and the day of her move in that the standard we clean to is "broom sweep clean" and that should she desire a deeper level of cleaning for herself that she may wish to anticipate cleaning upon her arrival.  When she was informed of this information she became irate.  Given the level of distress this caused Ms. ********* we offered to send someone to the property to help her clean and to look at the appliances that she stated weren't working.  Upon arrival, we wiped the property down further however the utilities were off at the time of our visit.  Due to the utility status, we were unable to assess the appliances.  When we asked about how Ms. ******** she determined that the appliances weren't in working order she admitted that ultimately she just wanted brand new appliances and that while no one told her new appliances would be installed that it would be nice if we could give her new appliances for her move in.  It was at this time we informed Ms. ******** that we do not replace appliances just for the sake of it and that our records showed all appliances to be in working order at the time of her move in. It was also at this time that Ms. ******** was informed of her responsibility as it pertains to maintenance costs in that, in a situation where you fabricate an issue to achieve a desired outcome such as new appliances, that she may be responsible for the cost of sending a technician to the home to assess the unneeded repair.  It was also at this time that she was told that we will do our best to make sure she doesn't get charged for this fabricated issue in the spirit of setting expectations for all parties.  While no refund will be issued, we can confirm Ms. ******** won't be charged for this erroneous maintenance request.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently occupy an apartment from Revid. I have been a tenant for 2 years. My air has gone out in an upstairs apartment, with the thermostat reading over 80 degrees, and is currently a Friday, maintenance doesnt work over the weekend. I have called maintenance twice and let them know I have a minor child with asthma and underlying health conditions, maintenance stated they could not give me an answer to when a technician will be available. I called the main office, and could not get an answer. I drove to the office and spoke with *******, who stated there was nothing that they could do, and offered no assistance. I asked if there was someone above her that I could talk to, and she proceeded to give me a business card with the same number that would lead back to her. Rent is due tomorrow and I was told via a snarky remark via ******* that its against the lease. So my hands are tied. I am writing this because this is not the first incident I have had with Revid and the workers in the office. ***, which is the manager of the office has been unprofessional more than once with me and has reviews left on ****** from others regarding the same experience. So theres virtually no one to complain to. I have decided to end my lease with Revid, and should have paid attention to the ****** reviews before deciding to sign with them. Please beware and read the reviews before signing with Revid. Whoever the owner/ceo is needs to know the front workers are causing the entire company to lose business

  Business Response

  Date: 06/25/2025

  We informed Ms. ****** that the owner would be replacing the unit in its entirety. We hate that people are inconvenienced by things that break in their home but it is unavoidable that things do break and need repair. We regret that she feels there is no where to turn; however, we always address maintenance issues as is evidenced by this issue being resolved as well.  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not fix any issues correctly. There is mold growth due to their negligence and lack of repair. Repairs were cancelled and not followed up on. When requesting to vacate due to health concerns, we were met with hostility and condescendence and caller refused to provide name or work with us on a solution to set up a payment plan to break lease due to continuous problems.

  Business Response

  Date: 03/31/2025

  As displayed by the complainants' pictures, it was regular for them to submit maintenance requests and for them to be done.  The complainant submitted a notice to break their lease and that they were moving the next day (tomorrow).  When they were asked about the reason for vacating they mentioned personal issues.  It wasn't until they were made aware of the fee to break the lease that the condition of the home became a topic.  It was at that time they brought to our attention a roof leak that they had previously withheld from us.  We also informed them that we had no notes showing that ceiling repair had been necessary, that someone had been and that there was no excess moisture held in any area but if they'd like to see the ceiling painted or further looked at to submit a maintenance request.  The complianant refused.  They called back a few hours later and acknowledged their responsibility in the lease.  We're happy to repair any issues that are legitimate.  We get that sometimes personal issues require that you move and if that's the case, we wish them the best, but do have to stick to what the lease states.  If they'd simply a ceiling to be painted, we're certain that we could do that to make everyone happy, but withhold notification of repairs needing to be made in order to break your lease without penalty isn't a viable solution.

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece has been renting an apartment from Revid. She has not had heat for over a week. They sent a technician that was not able to fix the problem, three separate times. She puts in a new request and they say we only have one technician for all of their properties. It is against the law to not provide heat. Revid is a bad company that does not care about their tenants.

  Business Response

  Date: 12/16/2024

  The complainant has not provided any information which is actionable.  They state to be the aunt of a resident who they did not name.  They did not provide an address.  They only provided their personal information which, given that they are not a resident, provides us no context.  Of course, should that information come to light by way of this exchange, we would be happy to speak with the person who is on the lease regarding their situation.  

  It is safe to say that if the resident has provided our maintenance department with a notification of the heat being out that maintenance will be addressing the issue as soon as they are able.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first looked at the property the way pictures were taken it looked finished and good. When I visited they told me they were still working on somethings in the house. Well once I got my keys and came for the night I walked into a nightmare. The floors had shoe and paint prints throughout the house. There was trash on the patio so much it took two dust pans full to get it all up. I walked around more and staying there I noticed more and more things that made this property uninhabited and extremely worse. Well start with how the property IS NOT FINISHED being prepared for a tenant. It was rat p*** and dirt on the back board of the toilet it and what seems to be a smushed dead rat. The bathroom had a crack by the sink small enough but big enough for an entry point for a rat and also a hole the size of a tennis ball. In the bathroom and the walk in closet and when you look closer around in there the paint is not finished the boarding of the house is not finished. It stinks of pet **** so strong I had to bleach the entire house down. Along with them not cleaning that house looks like since the 90s spiders, mosquitoes, mosquitoes hawks, ants and cobwebs everywhere!!! The oven did not work and was also filled with rat p*** There was a massive whole by the washer and dry not fixed. Along with the washer and dryer not working. The ceiling fan in the kitchen spun once and never spun again. When the water came out the pipes it was orange and rusted. Its so much dirt in the drain in my kitchen sink its drown and red. Ticks coming from my water heater that sound like a rat and bad plumbing system combined with a leak coming from the room as well. Ive tried to reach out to the business and the lady told me she is not maintenance. She said it will be an **** order I called maintenance they didnt even know what complaint I was talking about and started naming the not so bad ones when there were 5-6 request put in and she I formed me they had nobody to fix anything.

  Business Response

  Date: 10/15/2024

  We apologize that the complainant feels the home was not ready for their move in.  Ms. ******* saw the home September 26th, applied on the 27th, and signed/paid for the property on the 30th.  At the time of reserving the property, she committed to the 7th as a move in date and promptly asked to move it to the 1st; the very next day after the holding of the property.  Since then, Ms. ******* made us aware of a few issues.  Rodents being the primary issue.  We let Ms. ******* know that the past tenant nor either of the other two residents downstairs had ever mentioned or notified us of rodents being in the home.  Once notified, we have taken swift action to ensure the problem is remedied and we've kept her in the loop the entire way.  Unfortunately it is a process and we apologize that this is an issue, but it's being handled now that we are aware of the issue. 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had repeated issues with maintenance since becoming a tenant two years ago. They claim they do not have a key to my apartment and that I need to recreate the do not duplicate key I was given or they will rekey my apartment. My air conditioning went down on Monday of this week (it is now Thursday) and I have yet to hear any kind of update about repairsdespite submitting a request, calling, and texting repeatedly. The temperature outside has been over 90 degrees every day, and I have been unable to stay in the apartment. Thankfully I have family to stay with in the area. I understand they may be short on technicians, but the lack of communication or urgency is unacceptable. It is impossible to reach them.

  Business Response

  Date: 07/12/2024

  Our notes indicate that our technician has been attempting to get in touch with the tenant since Tuesday of this week.  They're welcome to call back ************.  We hate that the tenant has to deal with this during the heat of summer.  If the tenant is able to coordinate with technician, we're certain their issue will be resolved in short order.  

• Initial Complaint

  Date:07/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported several times that my neighbors are throwing their trash directly on the ground and placing it all around outside causing severe bug infestation in my apartment as well as the trash just being on the ground outside on the street. Previously, Revid attempted to blame "midtown walkers" when the trash outside has a mailing address of a tenant at the property. Revid is responsible for making sure the apartment grounds are not filled with trash.

  Business Response

  Date: 07/08/2024

  Attachment IMG_7562.jpg makes our point.  The area being described is at minimum 75 feet from the property and outside of the gated area.   It's why we have the gate.  We are sorry to hear that ******************** isn't happy with the neighborhood.  We, along with ******************** wish that more people on the street would take more pride in their neighborhood.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant at the property since December 2023. As soon as I moved in, problems arose. Firstly, I was told I would receive a clicker for the gate when I got my keys. When I toured the complex the gate was broken and the leasing agent told me that it was getting fixed and would be fixed by the time I picked up my keys. The gate was not fixed until April. Upon the gate getting fixed, I was forced to park outside on the street for several days. Revid sent out a message stating that if you do not have a clicker put in a maintenance request to get one. It took several days for me to get a clicker. I had to park on the street because I could not get in the gate and I got locked INSIDE of the gate because the gate only opens AND closes if you have a clicker. I parked behind the gate one night and could not leave for work because the gate does not open even when exiting without clicker. Called emergency maintenance and they called a tenant to open the gate with the clicker. When I moved into my apartment the apartment had not been cleaned after the previous tenant left. Litter is always outside on ground in front of apartment from trash cans. Put in request for property manager to get litter/trash cleaned up and still litter all over. Trash only comes once a week and bins fill up fast and trash starts to come out of bin and onto the ground. I have put in maintenance requests for damages and requests get cancelled. Tree fell on top of car while parked in designated space for parking and Revid will not file a property claim and did not offer any financial assistance to tree. Refused to call arborists out to determine if tree should be removed. Driveway is hazardous. Property not kept up at all. No outside renovations. Wires hanging out.

  Business Response

  Date: 05/15/2024

  The tenant states that they were told that the gate would be fixed by the time she moved in - and while that was our hope, unfortunately supply chain issues held that repair up and while that is frustrating for everyone, it is ultimately out of our control when a needed material makes it to town.  When it was fixed, the tenant was notified to come to our office to pick up a remote.  It took her days to do so.  We can't help them get here to pick it up any faster.  We gave them notice to pick it up when it was available.  We are sorry that the cleaning was not to your standards.  We do our best to meet everyone's subjective definition of clean - but also encourage people to take time to clean to their own standards.  Regarding trash at the street, there is a lot of walking traffic in the area and it is admittedly a problem but the City of ******* has yet to come up with a workable action plan to combat the city's rampant litter problem.  We provide trash bins for tenants, but we cannot take trash to and from apartments for them.  Once a week is a standard pick up for the entire city and each apartment has their own trash bin.  Regarding the tree, we're simply not liable for a tree limb falling and the tree itself isn't on the Revid managed property.  We advised her to file a claim with her car insurance.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21702041
  
  I am rejecting this response because:

  The trash is not from people walking the street. The trash is from tenants. As attached in the zip file is a build-up of trash from my upstairs neighbors. I requested pest control for my apartment and never had anybody come. I also put in a maintenance request to have the trash from my upstairs neighbors and the request was immediately cancelled because I had a similar request put in. The two requests were NOT related but because it was surrounding trash the request was cancelled. I called several times and never got in contact with anyone from the office. I am having a pest infestation issue because the property management company is not managing the property. Another branch fell last night from the same tree. If they are not responsible the owner of the building should have been notified. I had to call my own pest control to come out and they could not even spray because of the trash upstairs. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/16/2024

  Tenant paints a picture as if we are responsible for another tenant taking their trash out in a manner that is satisfactory to complainant's standard or correspondence between them and their neighbor.  While we can appreciate it can be frustrating dealing with neighbors, that is part of the apartment living and we are not the intermediary between tenant and neighbor.  We would suggest to the tenant speak to their neighbor including all of the complaints she has made about her neighbor including, but not limited to:  Waiting to take trash out to the street instead of taking it out immediately and "making noise late at night".

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21702041
  
  I am rejecting this response because: 

  I am not responsible for contacting tenants about THEIR trash. I am not the property manager or the leasing office. If I am responsible for maintaining the property, then what is the purpose of even having Revid managing the property? The trash needs to be removed IMMEDIATELY because it is causing pests all in other tenants' apartments. I am not risking my life and putting my life in danger to approach my neighbor. The same way they sent out a letter about trash and how it is a tenant's responsibility they need to contact the tenant and communicate that this trash needs to be removed and it should never build up outside in the hallway again. I am having too many issues getting things fixed and completed and all Revid ever states is that it is my responsibility. Everything is NOT my responsibility and if it is, I would like the owner of the property to be contacted in regard of these issues and made aware. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/17/2024

  Per request I have put a note on upstairs neighbor door about trash in hallway. As I was coming up the stairs from the front side of the apartments I also noticed MORE trash coming from this same neighbor. I believe it is highly unacceptable that a property management company would require a TENANT to reach out to another tenant about something that should not even be allowed. If the trash is not removed in totality and cleaned by this weekend I would like to break my lease without penalty and find a different residence. I should not be dealing with bugs and trash because a company who is HIRED to manage a property does not want to. If the solutions cannot be fixed, I want out of my lease penalty free. I'm not the manager and I should not be paying more money out of pocket for services that should be rendered from the management company.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/12/2024 my move in date. I called several times and submitted several tickets of AC unit not working. I mentioned that I have medical issues. The temperature in the house is 85 degrees and unbearable. the Isle on the stove wont light, the back patio door wont secure, the front door wont secure. The water nozzle was broken in which I fixed out of pocket. For these repairs I received a text message that Maintenance was scheduled to come 4/15/2024 between 3pm to 5pm. No one showed or called. The previous tenants stated they were charge for new Kitchen cabinets and when I get there it wasn't true. I have emails of them canceling the work orders as if someone took care of these issues. All I'm asking is for them to fix these issues as soon as possible. I have only been in the house since friday 04/12/2024.

  Business Response

  Date: 04/16/2024

  ************** has asked for service for the ****.  The property had working A/C as of Thursday April, 11th, 2024.  It is regrettable to hear that the **** has gone down between our final walk through on the 11th and ****************** move in date.  We did have repair for the **** scheduled for yesterday.  Unfortunately, the technician fell ill yesterday and today.  They plan to be by tomorrow.  All doors were securable with working locks as of the 11th on our final walk through.  The technician will be able to check tomorrow.  The cancelled work orders that were cancelled were cancelled for the following reasons:  1. Requested paint beyond what was planned.  2.  The tenant put in two tickets for one issue (the duplicate request was cancelled).  3. The faucet repair had pictures requested to be submitted as, again, 24 hours prior to ************** saying anything, there was no leak.  We have attached move in pictures of the property.  There were 2 items that were unable to be pictured due to the vendor's timing.  Those two items are new carpets and a refinished tub.  It is clear that the home was move in ready.  We're unsure of what ************** spoke to the past tenant regarding and we don't wish to discuss another person's residency with ************** but will leave it at it sounds like she has been mis-informed.  The damage repaired was to the kitchen *counter tops*, not cabinets.  It seems that the only legitimate repair requested, thus far, is for the **** which is anticipated to be repaired tomorrow so long as not catastrophic failure is found.  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 21583431
  
  I am rejecting this response because: AC unit was replaced few months ago, and the unit is currently not coming on. It is 80 degrees in the house. The windows on the house don't let up because they are nailed shut and can't let them up to let air in. The company Revid has my number blocked, and they have me blocked on the portal to get an update on portal to receive updates to report the issue. I have called, submitted pictures as requested by them of the issue. I have a sleep disorder that requires room temperature to be set at a comfortable setting and I can't even do that. Please help. Just trying to be a good tenant and pay my rent on time and take care of property to best of my ability and getting brushed off by office personnel is not professional.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/10/2025

  The claims that we have blocked Ms. ******* number or access to the portal are plainly false.  We do not block people's numbers.  We do not block access to the online portal for anyone. 

  Ms. ***** has called us 13 times between today ant January 22nd 2025.  6 of which came in one day.  According to our records, we missed 3 calls but have talked with her after all of them.  

  Ms. ***** may be referring to her saving the personal cell phone numbers of various maintenance technicians.  if so, we remind Ms. ***** that, as laid out in her lease, communication should go through our office ************ or the online tenant portal.  

  We have gone above and beyond for Ms. ************ It does take time for repair and while we did replace the entire HVAC system, things can still happen.  We will, as we have proved in the past, hold up to our responsibilities in the lease.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  *****************

  *********, ** 38637