Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******* is using discriminatory practices when it comes to rental properties. I was informed before he could show a property we are required to submit applications. My sister and brother complied and was still not given an opportunity to view the property. He is devisive and I am requesting refunds back for both of their application fees. This is cruel and unjust practice.

  Business Response

  Date: 04/30/2025

  We take all complaints seriously and appreciate the opportunity to address your concerns. We want to clarify the facts regarding the inquiry and application process. For security and liability reasons, we require that an application be submitted and pre-approved before access is granted or a private showing can be scheduled. This policy ensures that our agents know exactly who they will be meeting and helps protect the homeowner's property. This information may not have been communicated clearly, so we have refunded both application fees. If you have any further questions, please feel free to reach out to me directly.

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I would like to be clear after the applications were submitted he still continued to request more and more information without allowing us to view the property. This is what makes it unjust and discriminatory. If the process is the application is needed for viewing and that is complete you should then set up an appointment for a showing and not request more sensitive documents. 

  
  
  

  
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 years there is a PIT BULL owned by the Renter named *******/****** who lives at ********************************************************************************************** with her daughter in college. I have asked them to keep their dog inside BEFORE I was told by her neighbor at 7100 ******* Leaf that the dog is a PIT BULL several days ago. I have called and texted Renter & told her that the dog is a nuisance to the neighborhood & should be removed but she will not returned my calls nor text messages. Several days ago, I recently complained to Meridian Pacific Property Management ******** who is in charge of the Renter and **** *****, Manager, to no avail. Renter still leaves PIT BULL outside each day frustrating all neighbors with constant barking and disturbing our peace. Both Renters on each side of her are complaining about the PIT BULL! I am complaining & I live behind her. Each time I open my Den door to go to my car or walk in my back yard in peace, the PIT BULL constantly barks. Each time I have visitors, PIT BULL is barking at them. I am told ************ visiting friends are also a nuisance to the community in other ways. Talk to homeowners @ 7100 ******* Leaf and 7084 ******* Leaf. I have submitted copies of 2 letters to 5 Upper Management Employees of the firm 04.19.2025 to get this PIT BULL REMOVED FROM THE RENTER. Also, I was told by an employee that no Renters should have a PIT BULL in their home, but , Meridian Pacific has not removed the PIT BULL to date. Two letters I emailed to 6 Upper Management today, so that no one is harmed in this community by this PIT BULL ANIMAL OUT OF CONTROL and I am told by neighbors, he gets out often in the neighborhood! After I called police 04.16.2025, Deputy ****** rang Renter's doorbell to talk to college daughter, but she refused to open door. Get this PIT BULL,OUT OF COMMUNITY BEFORE IT KILLS SOMEONE! LIVE VIDEO OF PIT BULL EXCESSIVE BARKING AS I WALK TO MY BACKYARD/EXIT MY DOOR EMAILED TO UPPER MANAGEMENT 04.19.2025. I have witnesses.

  Business Response

  Date: 04/30/2025

  Thank you for bringing your concerns to our attention. We understand and acknowledge the seriousness of the issues raised.
  We want to assure you that we have taken this matter seriously and appreciate your patience throughout the process. After working closely with the resident at *****************************, the dog has been removed from the property. Additionally, repairs to the fence have been completed and we are working to replace one of the posts to help prevent any future disturbances.
  We remain committed to ensuring a peaceful living environment for all community members and will continue to monitor the situation to address any further concerns should they arise.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tree fell on my deck in early April 2024, damaging the railing and destroying a cedar planter I had placed on the deck. I called the Meridian Property maintenance line and reported the damage on April 3, 2024. It took about 10 days for them to send someone to get the tree removed, but no work was done on the damage. I called the maintenance line again to follow up on the deck repair, and was told that they were getting an estimate. About three days later I received a call from a contractor asking permission to get into the back yard to look over the damage and make an estimate. That was in mid-April. I have called Meridian several times to follow up, and have gotten no response, and no work has been done. My last contact from Meridian was in late May, in an email stating that they would follow up. Ive had no word from them since about the repair of my deck or replacing my planter.

  Business Response

  Date: 08/13/2024

  Dead **************************,

  Thank you for giving us the opportunity to address the resident complaint. During a severe storm in the mid-south region in April 2024, our resident reported a damaged fence and a fallen tree. Due to the widespread damage in the area, there was a delay in removing the tree. Our employees and contractors were prioritizing urgent work orders. We communicated this situation to our residents and the tree was removed on April 15, 2024.On the same day, the resident informed us that deck repairs were still necessary. Despite our repeated attempts to reach the property owner for approval, all communication attempts have gone unanswered. We acknowledge that we should have communicated more transparently with our residents. We just recently discovered that the owner has decided to sell the property and is unwilling to invest in any further repairs to the home.We sincerely apologize for our oversight and see this as an opportunity to learn.
  

  Please let me know if you have any additional questions.  

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22036832
  
  I am rejecting this response because: The landlord has not repaired the damage to the deck, rendering that portion of the deck unusable for approximately 5 months. The landlord has not paid or replaced my property, which was destroyed  by the tree. I have met all my requirements in the lease for the 3 years that I have been here. Since they have indicated that they have no intention to fulfill their duties as described in the lease, they are in violation.

  Remedy: I would like them to return the full amount of my initial damage deposit ($1750.00) immediately, via certified funds, along with a written statement that I have no responsibility for any of the repairs related to this incident.

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/26/2024

  According to the TN Landlord/Tenant Act, a security deposit can only be used for repairs and cleanup of a property after the termination of occupancy. The resident is scheduled to vacate the property on 8/31/2024. Since the fallen tree damaged the deck, the resident will not be held liable for the damage that the tree caused to the deck. A written statement will be provided stating that they will have no responsibility for any of the repairs related to the tree falling and damage caused to the deck and fence. However, we will provide the resident with a $250 credit ($50 x 5 months) as a result of the inconvenience.

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution, on the condition that they provide the documentation they outlined in their letter..

  
  Sincerely,
  
  *******************

  **********************

  Bartlett, ** 38133

  
  

• Initial Complaint

  Date:05/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a house from May 2022-May2024. *************************** was my property manager with Meridian Property Management. They have assessed an excessive move-out cost to me of $3162.13. Many of the costs assessed were for painting over simple scuff marks. They are charging me to paint the entire home - 1497 sq ft+ is the amount they have charged me for. The pictures that they uploaded show normal wear and tear. I have sent a letter asking that they reassess, but they have declined. I was also given 10 days to correct some things, for example, replacing the water filter and removing the security camera. Both of these were done. However, they are still assessing these charges to me. I am owed most of my security deposit back.

  Business Response

  Date: 05/28/2024

  Thank you for the opportunity to address our former residents complaint. We strive to maintain transparency with all our residents and outline our expectations in the Lease Agreement (Attachment A.) Additionally, when residents provide a notice to vacate, we provide them with vacating procedures (Attachment B.)
  Upon moving into the home, the resident conducted a move-in inspection ******************** the resident moved out, our Turns team conducted a move-out inspection (Attachment *** Our standard practice involves comparing the move-in and move-out inspections to assess damage beyond normal wear and tear as defined in our lease. Based on our physical inspection of the property and the move-out report, we have identified necessary repairs to restore the property to a rent-ready condition. Resident charges are determined by deducting a percentage for fair wear and tear based on the length of occupancy. We reviewed both reports and determined that the home required repairs beyond normal wear and tear. Attachment E provides a comprehensive list of resident-related charges.
  The complaint mentions sending an email letter on May 11, 2024 (Attachment F,) that was responded to by a property manager on May 17, 2024. We were not informed of any repairs being made to the home by the former resident.
  In conclusion, our position is that the required work to return the property to a rent-ready condition exceeded normal wear and tear for a 24-month lease period. The move-out inspection and accompanying photos will validate all charges.
  Please do not hesitate to reach out if you require further assistance.
  
  *******************
  
  Operations Manager
  
  Meridian Property Management
  
  Direct:  ************
  
  TN License #******
  
  MS License #*******

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21726620
  
  I am rejecting this response because:
  You have not proven that anything is above normal wear & tear. Additionally, you have clearly not read any of my correspondence. In the demand that was sent to your office, that you acknowledge receiving and was uploaded to this original complaint, in bold font, the next to last paragraph describes the damages that were corrected. This further proves that you all arent reading and only giving generic responses. 

  However, the main and most important part of this complaint is that your evidence (and mine) shows normal wear & tear. You can not charge tenants these excessive fees for normal wear & tear. 

  Sincerely,
  
  Sherrenique *****

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company overcharged me I have a full video of the home before I moved out. Thinking how proud I was that my two kids and I left the home new home in great shape for them to turn around and keep my $2000.00 deposit and charge me over three grand. The home had no major damages and I was charged for cameras on the outside of the home when the home already had them when I move in and they showed me the property. Greed is at an all time high. Very unpleasant and unpleasant property manager name *******.

  Business Response

  Date: 12/11/2023

  Meridian Property Management is in receipt of complaint #******** and we have reviewed the comments made by our previous resident.  We disagree with ********************, as our move in inspection indicates that the property, she leased at ******************************************************** was move-in ready on the day of move in, ******* 21,2021.  Further, the move in inspection and the previous move out inspection for the property does not note a security camera being affixed to the property, thus the camera was installed after ******************** moved in.  
  
  In conclusion,******************** was provided a RentCheck Move In Inspection and she chose not to complete and return the inspection.  As per her lease in Section 6.1 noted below, should she fail to complete and return the RentCheck  inspection,the move in inspection conducted by MPM will stand in place of the Rent Check Inspection that she chose not to complete and return. 
  
  Landlord makes no express or implied warranties as to the Propertys condition, except as otherwise provided by law. Tenant(s)acknowledge(s) that Tenant(s) will complete the move in inspection form provided by ******************* LLC to inspect the Property at or before the commencement of the lease, and that all Property Move-In Inspection Report items will be documented and provided to the Tenant(s), within five (5)business days of moving into the Property. Such Move-In Inspection Report shall be used to document the condition of the Property as evidence from which to measure Normal Wear and Usage during the term of the Lease, including the age and remaining useful life of painted surfaces and flooring surfaces.

  
  If Tenant(s) fails to complete the Move In Inspection form provided by RentCheck within the allotted time provided the Rent Ready Report Landlord has on file for the Property will be the documentation used as evidence from which to  measure "Normal Wear and Usage during the term of the Lease, including the age remaining useful life of painted surfaces and flooring surfaces. 

  
  Tenant (s) will not be granted additional time to complete the Move In Report provided by RentCheck if Move In Report  is not completed within the allotted time provided. 
  In addition to the Move In Inspection Meridian Property Management, LLC will request from Tenant,(s) to complete a ******************** LLC periodic inspections, and Tenant is Required to complete any and all periodic inspections requested by Meridian Property Management.   
  
  The move-out charges assessed to ********************' are for damages beyond normal wear and tear as defined by the lease agreement she signed and as evidenced by the move-in inspection conducted by MPM.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MOVED IN MY HOME AND I WAS TOLD THEY DID A ******* DOLLAR PAINT JOB ON MY HOME AND ITS PAINT RUNS ON MAJORITY OF ALL MY ROOM WALLS SCRATCHES ON DOORS CHIPPED PAINT EVERY WHERE PLUMBING IS MESSED UP WHEN I TAKE A BATH IN MY WALK IN SHOWER YOU CAN SMELL A FOUL ODOR EVERY SINK IN THE HOUSE BACKS UP WITH WATER HOT WATER DOESNT WORK PROPERY WATER PRESSURE IS VERY LOW. AND ALSO I HAD A MEETING WITH AND THE GUY NAME **** SAID A VERY RACIAL COMMENT TO ME AND I DO NOT LIKE IT AT ALL. THE INCIDENT HAPPEN ON TODAYS DATE 10-23-2023 I PAID $8216.00 FROM SEPTEMBER 1ST TILL NOW.

  Business Response

  Date: 10/24/2023

  The resident came into our office yesterday in an aggressive manner.  Eventually, we had to call the police to remove *****************  The resident is not happy with the repainting of the home, specifically the doors.  He demands to have the entire house repainted.  He also mentioned that the hot water in the downstairs shower doesn't get hot enough to his liking.  Our service tech addressed the hot water issue and a running toilet on 9/20/23.

  
  **************** called again on 10/6/23, reporting that the hot water was still not hot enough and that the toilet was making a noise.  Our tech scheduled two appointments with ****************; however, he canceled each time.  Our Service Manager left him a message on 10/23 providing him a 24-hour notice that we would be entering the property, and if we could not enter the home, he could be charged a trip fee of $55.  He immediately called the property manager, demanding to speak with the homeowner.  He was verbally aggressive, and after several attempts of asking **************** to stop the vulgarity, the property manager hung up on him, and shortly after that, **************** came to our office. 

  He aggressively approached the staff, and his mannerism disrupted the entire office. We tried reasoning with him, but he turned each comment into a racist accusation.  He stated he didn't want our employees in his home and requested a "professional" plumber.  While he was there, we scheduled an appointment with a licensed plumber.  He then reverted to wanting to speak with the homeowner about repainting the home.  We reiterated that the house was already repainted, except for the doors.  He said he was told the home would be repainted before he moved in and he expected that to include the doors.  We went round and round, and he was told the house would not be repainted, and because he was rude and disruptive to our office, he had to leave.  He eventually walked outside but continued yelling at us through the door.  We called the police to have him leave our office.  We have requested a police report.

  Business Response

  Date: 10/24/2023

  The resident came into our office yesterday in an aggressive manner.  Eventually, we had to call the police to remove *****************  The resident is not happy with the repainting of the home, specifically the doors.  He demands to have the entire house repainted.  He also mentioned that the hot water in the downstairs shower doesn't get hot enough to his liking.  Our service tech addressed the hot water issue and a running toilet on 9/20/23.

  
  **************** called again on 10/6/23, reporting that the hot water was still not hot enough and that the toilet was making a noise.  Our tech scheduled two appointments with ****************; however, he canceled each time.  Our Service Manager left him a message on 10/23 providing him a 24-hour notice that we would be entering the property, and if we could not enter the home, he could be charged a trip fee of $55.  He immediately called the property manager, demanding to speak with the homeowner.  He was verbally aggressive, and after several attempts of asking **************** to stop the vulgarity, the property manager hung up on him, and shortly after that, **************** came to our office. 

  He aggressively approached the staff, and his mannerism disrupted the entire office. We tried reasoning with him, but he turned each comment into a racist accusation.  He stated he didn't want our employees in his home and requested a "professional" plumber.  While he was there, we scheduled an appointment with a licensed plumber.  He then reverted to wanting to speak with the homeowner about repainting the home.  We reiterated that the house was already repainted, except for the doors.  He said he was told the home would be repainted before he moved in and he expected that to include the doors.  We went round and round, and he was told the house would not be repainted, and because he was rude and disruptive to our office, he had to leave.  He eventually walked outside but continued yelling at us through the door.  We called the police to have him leave our office.  We have requested a police report.

  Customer Answer

  Date: 10/24/2023

  THE INFORMATION THEY HAVE SENT IN IS ALL FALSE INFORMATION.YES I WENT INTO THE OFFICE BUT IT WAS NEVER AGGRESSIVE I GOT VERY UPSET BECAUSE OF THE WAY THE WAS TRYING TO TALK TO ME LIKE I WAS A CHILD I AM GROWN MAN AND I WANT THE SAME RESPECT FROM THEM AS IM GIVING THEM. ALSO I AM NOT HAPPY WITH THE PAINTING OF THE HOME SIMPLY BECAUSE THEY WILL TRY TO SAY THAT I CAUSE THE DAMAGES IN THE HOME AND IT WAS ALREADY PRIOR DAMAGES IN THE HOME.PAINT RUNS COMING DOWN THE ***** BASICALLY A SLOPPY PAINT JOB THAT I WILL NOT AND SHOULD NOT BE RESPONSIBLE FOR. ALSO THE POLICE DID NOT ****** ME OUT OF THE BUILDING I WALKED OUT ON MY OWN BUT I STILL HAD HAD UNANSWERED QUESTIONS THATS WHY I DIDNT GET IN MY CAR AND LEAVE I STAYED IN FRONT OF THE BUILDING SO IM ASSUMING THEY WANTED ME TO LEAVE RIGHT AWAY BUT I DIDNT SO THEY CALLED MPD. ABOUT THE **** I NEVER CANCELED ANY APPOINTMENT I CALLED THE **** WHILE STANDING INFRONT OF MPD AND VERIFIED THAT SO THATS ALSO FALSE. I NEVER STATED THAT I DIDNT WANT ANYONE IN THE HOME I SAID THAT HE CAME OUT THE FIRST TIME TO FIX THE THE PROBLEM WITH THE WATER IN MY WALK IN SHOWER AND ITS STILL DOING THE SAME THING SO I SAID **** WOULD NEED TO GET A PLUMBER OUT TO FIX IT OR SEE WHATS WRONG. THE ONLY REASON WHY I SAID **** WAS RACIST WAS BECAUSE HE MADE A COMMENT STATING THAT I STAY IN ******* DOLLAR HOUSE AND MY RESPONSE WAS WHY WOULD HE SAY SOMETHING LIKE THAT AND WE WAS TALKING ABOUT REPAIRS HE JUST OUT THE BLUE AND SAID THAT SO I TOOK IT AS HE WAS SAYING I COULDNT AFFORD A HOUSE SO I BETTER BE GLAD IM IN THIS HOUSE.I DONT CARE ABOUT THE HOUSE BEING REPAINTED I JUST WANT THE PRIOR DAMAGES THATS ALREADY THERE TO BE FIXED AND I WANT THE HOUSE TO BE LIVIABLE FOR ME TO STAY IN FOR THE REMAINING OF MY TIME THERE.

   

  Customer Answer

  Date: 10/24/2023

  THE INFORMATION THEY HAVE SENT IN IS ALL FALSE INFORMATION.YES I WENT INTO THE OFFICE BUT IT WAS NEVER AGGRESSIVE I GOT VERY UPSET BECAUSE OF THE WAY THE WAS TRYING TO TALK TO ME LIKE I WAS A CHILD I AM GROWN MAN AND I WANT THE SAME RESPECT FROM THEM AS IM GIVING THEM. ALSO I AM NOT HAPPY WITH THE PAINTING OF THE HOME SIMPLY BECAUSE THEY WILL TRY TO SAY THAT I CAUSE THE DAMAGES IN THE HOME AND IT WAS ALREADY PRIOR DAMAGES IN THE HOME.PAINT RUNS COMING DOWN THE ***** BASICALLY A SLOPPY PAINT JOB THAT I WILL NOT AND SHOULD NOT BE RESPONSIBLE FOR. ALSO THE POLICE DID NOT ****** ME OUT OF THE BUILDING I WALKED OUT ON MY OWN BUT I STILL HAD HAD UNANSWERED QUESTIONS THATS WHY I DIDNT GET IN MY CAR AND LEAVE I STAYED IN FRONT OF THE BUILDING SO IM ASSUMING THEY WANTED ME TO LEAVE RIGHT AWAY BUT I DIDNT SO THEY CALLED MPD. ABOUT THE **** I NEVER CANCELED ANY APPOINTMENT I CALLED THE **** WHILE STANDING INFRONT OF MPD AND VERIFIED THAT SO THATS ALSO FALSE. I NEVER STATED THAT I DIDNT WANT ANYONE IN THE HOME I SAID THAT HE CAME OUT THE FIRST TIME TO FIX THE THE PROBLEM WITH THE WATER IN MY WALK IN SHOWER AND ITS STILL DOING THE SAME THING SO I SAID **** WOULD NEED TO GET A PLUMBER OUT TO FIX IT OR SEE WHATS WRONG. THE ONLY REASON WHY I SAID **** WAS RACIST WAS BECAUSE HE MADE A COMMENT STATING THAT I STAY IN ******* DOLLAR HOUSE AND MY RESPONSE WAS WHY WOULD HE SAY SOMETHING LIKE THAT AND WE WAS TALKING ABOUT REPAIRS HE JUST OUT THE BLUE AND SAID THAT SO I TOOK IT AS HE WAS SAYING I COULDNT AFFORD A HOUSE SO I BETTER BE GLAD IM IN THIS HOUSE.I DONT CARE ABOUT THE HOUSE BEING REPAINTED I JUST WANT THE PRIOR DAMAGES THATS ALREADY THERE TO BE FIXED AND I WANT THE HOUSE TO BE LIVIABLE FOR ME TO STAY IN FOR THE REMAINING OF MY TIME THERE.

   

  Customer Answer

  Date: 10/24/2023

   
  Date Sent: 10/24/2023 1:02:56 PM
  

  THE INFORMATION THEY HAVE SENT IN IS ALL FALSE INFORMATION.YES I WENT INTO THE OFFICE BUT IT WAS NEVER AGGRESSIVE I GOT VERY UPSET BECAUSE OF THE WAY THE WAS TRYING TO TALK TO ME LIKE I WAS A CHILD I AM GROWN MAN AND I WANT THE SAME RESPECT FROM THEM AS IM GIVING THEM. ALSO I AM NOT HAPPY WITH THE PAINTING OF THE HOME SIMPLY BECAUSE THEY WILL TRY TO SAY THAT I CAUSE THE DAMAGES IN THE HOME AND IT WAS ALREADY PRIOR DAMAGES IN THE HOME.PAINT RUNS COMING DOWN THE ***** BASICALLY A SLOPPY PAINT JOB THAT I WILL NOT AND SHOULD NOT BE RESPONSIBLE FOR. ALSO THE POLICE DID NOT ****** ME OUT OF THE BUILDING I WALKED OUT ON MY OWN BUT I STILL HAD HAD UNANSWERED QUESTIONS THATS WHY I DIDNT GET IN MY CAR AND LEAVE I STAYED IN FRONT OF THE BUILDING SO IM ASSUMING THEY WANTED ME TO LEAVE RIGHT AWAY BUT I DIDNT SO THEY CALLED MPD. ABOUT THE **** I NEVER CANCELED ANY APPOINTMENT I CALLED THE **** WHILE STANDING INFRONT OF MPD AND VERIFIED THAT SO THATS ALSO FALSE. I NEVER STATED THAT I DIDNT WANT ANYONE IN THE HOME I SAID THAT HE CAME OUT THE FIRST TIME TO FIX THE THE PROBLEM WITH THE WATER IN MY WALK IN SHOWER AND ITS STILL DOING THE SAME THING SO I SAID **** WOULD NEED TO GET A PLUMBER OUT TO FIX IT OR SEE WHATS WRONG. THE ONLY REASON WHY I SAID **** WAS RACIST WAS BECAUSE HE MADE A COMMENT STATING THAT I STAY IN ******* DOLLAR HOUSE AND MY RESPONSE WAS WHY WOULD HE SAY SOMETHING LIKE THAT AND WE WAS TALKING ABOUT REPAIRS HE JUST OUT THE BLUE AND SAID THAT SO I TOOK IT AS HE WAS SAYING I COULDNT AFFORD A HOUSE SO I BETTER BE GLAD IM IN THIS HOUSE.I DONT CARE ABOUT THE HOUSE BEING REPAINTED I JUST WANT THE PRIOR DAMAGES THATS ALREADY THERE TO BE FIXED AND I WANT THE HOUSE TO BE LIVIABLE FOR ME TO STAY IN FOR THE REMAINING OF MY TIME THERE.

   

  Business Response

  Date: 10/24/2023

  Before moving into any of our homes, a move-in inspection is conducted by our Leasing team.  The resident must submit a virtual move-in inspection within five days of move-in.  **************** submitted his inspection on 9/4/23.  
  
  Our Turns Manager conducts a move-out assessment after a resident moves out of a house.  It is compared to the residents' move-in inspection.  We deduct normal wear and usage to determine resident costs, if any.  All imperfections identified on ******************** move-in inspection have been noted, and he will not be responsible for curing them.
  
   We have a licensed plumber scheduled to meet **************** to address the plumbing issues, and an electrician to handle the front eye on the stove.

• Initial Complaint

  Date:09/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian property management company has done me so wrong by taking my money and coming up with so many different underlying reasons as to why I couldnt rent a home that I actually qualify for when you look at my credit, income, and history of living in the house I am currently residing in for 6yrs. PLEASE READ ATTACHED LETTER.

  Business Response

  Date: 10/04/2023

   ******************* applied for a home with Meridian Property Management that another applicant had already leased. We offered ******************* other homes to choose from, and she chose another property in the ******** area and requested that her application be transferred. 
  
  We require our applicants to provide verifiable documented rental history as part of the application process. The landlord she listed on her application could not verify ************************ rental history outside of a verbal statement. Meridian Property Management does not accept a verbal statement as documentation of rental history.
  
  The Leasing Agent asked ******************** if she could get a qualified co-signer who met all rental criteria/requirements to include verifiable rental or mortgage history in good standing. ******************** mentioned that her mother or father might be able to co-sign for her; however, neither had a current rental/mortgage history, and therefore neither applied. ******************** mentioned she had a third person who could possibly be able to co-sign for her. 
  
  Meridian Property Management did receive an application from an applicant noted as a co-signer for ********************. ************************ & the co-signer applications were processed, but unfortunately, Meridian Property Management could not approve the applications as they still did not meet all the requirements for approval.
  
  Both ******************** & her co-signer were individually provided the details as to why their application could not be approved. Due to comments in our reply to ************************ claim potentially being made public, Meridian Property Management cannot give the specific personal info as to why the applications for her and her co-signer were declined.  This is due to privacy concerns for the applicants and to be in compliance with the Privacy Act of 1974.                       
  
  The primary goal for Meridian Property Management is to lease vacant homes as quickly as possible, as it does not benefit the applicant nor MPM for a home to remain vacant if a qualified applicant has applied. 

  Respectfully,

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20651872
  
  I am rejecting this response because: *********** is lying no one had leased that home when I originally asked about it. The agent was very unorganized in letting me know things about my application and speaking of Privacy Act the agent violated that act when he contacted me first to tell me how they discriminated against my co-signer. Who they didnt even check to see how long she has been paying her mortgage. All we want is our MONEY back because this company is definitely a fraud and will take peoples money. 
  
  Sincerely,
  
  Sierra ********

  Business Response

  Date: 10/05/2023

  Meridian Property Management processed both applications in good faith. Unfortunately, the applicants did not qualify, and the applications were declined.  Additionally, the application statement in each application that the applicants signed states that the application fee is non-refundable; 2.Application Fee (nonrefundable), You have delivered to our representative an application fee in the amount indicated below, and this payment defrays the cost of administrative paperwork. It's nonrefundable.  Furthermore,there is no explicit or implied statement within the application that guarantees an application will be approved once an application fee is paid.  The applicants paid for the application to be processed, and the applications were processed; service rendered. 
  
  Meridian Property Management once again thanks ******************** for her interest.  
  
  Sincerely,

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20651872
  
  I am rejecting this response because: *********** was not rendered due to the negligence on behalf of the agent who placed someone in the home that I had been trying to view and made me jump through hoops and loops when trying to rent the home you had no intentions on allowing us to rent. The agent didnt do follow *** as he was supposed to. Along with the fact that the Co-signer didnt have any negative remarks on credit and the company made a prejudgment stating that the Co-signer might file bankruptcy and never looked into their mortgage payment history. If it wasnt for me being persistent about my family needing a new home then he wouldve taken the money the same way only difference was I called him in regards to everything. All I am asking is that our money be refunded due to the companies agent negligence and unprofessional behavior. 
  Sincerely,
  
  Sierra ********

  Customer Answer

  Date: 10/05/2023

  I am rejecting this response because: *********** was not rendered due to the negligence on behalf of the agent who placed someone in the home that I had been trying to view and made me jump through hoops and loops when trying to rent the home you had no intentions on allowing us to rent. The agent didnt do follow *** as he was supposed to. Along with the fact that the Co-signer didnt have any negative remarks on credit and the company made a prejudgment stating that the Co-signer might file bankruptcy and never looked into their mortgage payment history. If it wasnt for me being persistent about my family needing a new home then he wouldve taken the money the same way only difference was I called him in regards to everything. All I am asking is that our money be refunded due to the companies agent negligence and unprofessional behavior. 
  Sincerely,
  
  Sierra ********

  Business Response

  Date: 10/09/2023

  Meridian Property Management will refund the application fee in the same manner it was received. It is essential to note that services were rendered while processing their rental application. Pulling the credit report is just one of four steps. The applicants can expect to receive their refund within 30 days.

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Sierra ********

  *******************************

  *******, ** 38134

  
  

• Initial Complaint

  Date:09/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transaction 8/28/2021 - 9/01/2023 Amount of money paid to business to date $240.00 A business committed to providing renter's insurance The business did not procure renter's insurance as promised in their contract I was made aware of this when a storm caused the refrigerator, along with other electrical items to go out in the house. It took the company ******************************************************************************* food. I asked to be compensated for the spoiled food and was told, "While I understand it is inconvenient, MPM has no control over the refrigerator going out or the time required to order and deliver it. Please contact your renter's insurance to see if your expenditures would be covered under your policy". I was told that the insurance is liability insurance and only covers the property in certain circumstances. I did not agree in the contract to pay for liability insurance for the landlord. I received a phone call from the property manager who informed me again that they were not going to compensate me for the loss. I would like to be refunded the money they took from me every month for what was supposed to be renter's insurance. The business has refused to honor the contract. Account Number: *************************************************************************** ************ was advertised in their leasing contract.

  Business Response

  Date: 09/14/2023

  Meridian Property Management requires residents to obtain a renters insurance policy providing liability insurance. MPM does not require a resident to obtain insurance to cover personal Property. Section **** of the Lease is noted below and was copied and pasted from Ms. ******* lease agreement dated February 28, 2023, to February 27, 2024.
  By signing the lease agreement, **************** acknowledged the aforementioned clause. Please see below:
  
  Section **** Renters Insurance:
  MPM requires that Tenant(s) obtain renters personal liability insurance effective the date of commencement of the Initial Lease Term and maintain coverage sufficient to cover Tenant(s) loss of personal liability insurance for Tenant(s) for accident or injury incurred by any persons while on the Property. Such insurance shall have a liability coverage limit of no less than $100,000.00 and shall have a deductible no greater than $1,000.00 and must be issued by an insurance company licensed to do business in the ****************** (***********). Tenant(s) shall add MPM as an additional insured on the insurance policy. ****** agrees to hold MPM and Landlord harmless from any and all claims for damages, no matter how caused. Tenant shall be solely responsible for applying for and keeping in force such insurance coverage, and shall make and deliver a copy for MPM to approve and keep on file. Tenant(s)failure to procure or maintain this insurance coverage during the term of this Lease shall constitute an event of Default. In the event Tenant(s) fails to procure insurance or allows personal liability insurance coverage to lapse during the term of this Lease, Landlord or MPM, at their option, shall procure renters insurance and assess the expense of such coverage to Tenant(s). Said expense shall constitute Rent under this Lease.

  In addition, Tenant acknowledges that neither Landlord nor MPM shall have any responsibility for any loss or damage to Tenant(s) personal property and that Tenant may elect to carry renters insurance for personal property coverage at Tenant(s) sole expense.

  MPM will not reimburse **************** for the liability insurance that she is required to carry per the lease, MPM requires that Tenant(s) obtain renters personal liability insurance effective the date of commencement of the Initial Lease Term and maintain coverage sufficient to cover Tenant(s) loss of personal liability insurance for Tenant(s) for accident or injury incurred by any persons while on the Property.  Furthermore, MPM will not reimburse **************** for spoiled food as per the lease agreement, Tenant acknowledges that neither Landlord nor MPM shall have any responsibility for any loss or damage to Tenant(s) personal property and that Tenant may elect to carry rentersinsurance for personal property coverage at Tenant(s) sole expense.
  
  Please let me know if you have any further questions, or if I can be of any further assistance.
  

  Respectfully,
  *******************

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20588850
  
  I am rejecting this response because:

  I didnt agree to pay an additional monthly fee for liability insurance that covers the landlord only. I was mislead by **** contract. The contact states In the event Tenant(s) fails to procure insurance or allows personal liability insurance coverage to lapse during the term of this Lease, Landlord or MPM, at their option, shall procure renters insurance and assess the expense of such coverage to Tenant(s). Said expense shall constitute Rent under this Lease.
  

  Based on the verbiage of the contract, MPM promises to procure renters insurance. The contact does not state MPM or the Landlord will procure liability insurance that only covers the landlord and assess the fees of such coverage to Tenant(s). 
  

  I respectfully ask that MPM return my payments made to them for the renters insurance insurance promised in their contract, however MPM did not procure. 
  

  MPM, should also be held responsible for the cost of my spoiled food because they failed to procure the renters insurance that I was lead to believe I was paying additional fees for, per **** contract.

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/21/2023

  Hi, 

  I have received your communication that this matter has been closed due to Meridians good faith effort to answer the complaint. May I know what the good faith effort was? Clearly the company has promised a product that the did not provide and refused to refund money paid to them for a product that they didnt provide. ******************* is not the same as renters insurance. How do I have this reopened? Or at the very least not listed as a good faith effort? My God

  Customer Answer

  Date: 09/21/2023

  Hi, 

  I have received your communication that this matter has been closed due to Meridians good faith effort to answer the complaint. May I know what the good faith effort was? Clearly the company has promised a product that the did not provide and refused to refund money paid to them for a product that they didnt provide. ******************* is not the same as renters insurance. How do I have this reopened? Or at the very least not listed as a good faith effort? My God

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured by management to put a deposit on an apartment. I was told a lot of people were looking and it was filling up fast. I came to find out this is not true. There are numerous apartments available. I am no longer comfortable renting from them When I called this morning to ask for a refund, I was put on hold and the agent never came back on the line. I have tried to call back repeatedly, and they will not answer my calls, will not respond to my texts and have actually blocked my emails from being delivered. I paid $600 on 9/6 to hold the apartment and now I no longer want it held for me. I have signed no agreement and I am not contractually obligated to them. I have receipts that do not state the payment is non refundable. I have screenshots where the pet deposit is clearly listed as non refundable but the deposit is not. No where in the apartment listing does it mention non refundable. I also have the screenshot where my email was blocked.

  Business Response

  Date: 09/13/2023

  ****************** paid the holding security deposit on 9/6/23 after she was approved to lease one of our units. On 9/9/23, she texted, stating that she decided not to rent the unit and asked to have her security deposit refunded. We informed ****************** that the holding security deposit is non-refundable after 24 hours of being paid. We also provided her a copy of the document she signed specifying the policy. I have attached a copy of this document and all written communication with ******************. MPM stands by our decision and we will not be issuing a refund.
  
  Respectfully,

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A storm came through the area in late June, and I reported the following damages: there was a leak somewhere outside causing a stain on the ceiling near where the gutter is adjacent to the roof. I looked and could not see any roof damage, so it occurred to me that there could have been a leak near the eave/roofline where the gutter was placed. I called it in to Meridian that day, I believe it was June 25th or 26th. They sent out someone to view the damage a few days later, and he said that he thought that was where the leak originated. He also told me that because of the storm, it would probably be a week before he could get a crew out to do the work. After a couple of weeks went by, I messaged Meridian for an update, adding that I was concerned about the leak causing further damage, and it took them almost a week to respond, telling me that the vendor they selected for this work wasn't responding to work orders, so they re-sent the order. That was on July 19th, and I have had no response from Meridian of any kind. On August 2, I messaged Meridian again to complain that I had not heard anything from anyone, and asking for an update. As of August 7, they have not responded to me in any form.

  Business Response

  Date: 09/01/2023

  On 6/26/23, we received several service requests due to the major storm that passed through the area. All service requests were assigned the same day; however, due to the widespread damage in the area, all contractors were backed up for weeks. This problem became compounded by the storms that continued to pound the area for the next month. Our system indicates we were in contact with ********** on three occasions about the trees, and on three occasions about the roof damage. All repairs were completed on 8/11/23. Under normal circumstances, and depending on the repair issues, we aim to address service orders within three business days. For emergencies related to our service department, please do not hesitate to contact our service manager directly at ******************************************.