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Business Profile

Property Management

Lubin Property Management, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    learned last year that home that i was renting through lubin property management was up for sale. on may 4th, was contacted by ***** via phone call that i had 30 days to move with NO documentation of a notice. only through phone call. was contacted during the week of 5/28-6/3 by ***** again that i could be paid $1000 if i turned in my keys on monday june 5th. on june 5th .. i turned in keys and was given $1000 check from lubin property. i have video evidence of the exchange. on june 7th .. was notified through email that i was past due on balance of $600. was charged rent even though i turned my keys in. ***** contacted me stating that i left a small mess and that i needed to come get the keys from the office and go back to the house to get the rest of my items out of the home or pay the $600 in order to clear my balance. KEYS WERE ALREADY TURNED IN AND CHECK TO MOVE OUT WAS COLLECTED, the house is no longer being rented by me!!!

    Business Response

    Date: 06/09/2023

    The tenant was asked by phone if he would be moving 30 days. He agreed to moving only if we pay him 500 addition to returning his deposit. We agreed. The condition was to have all his belongings and debris removed from the property, Which again he agreed. After he returned the keys, we keep our end by giving him a check for a *******. We check the property within ************************************************************** the unit. We informed him which he stated he will come back to get the keys on Friday to clean it up . As of yet he still has done what he has agreed to 

  • Initial Complaint

    Date:05/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like them to return $ ****** dollar deposit. We cleaned the place the best we could. Prior to moving in had cracked walls, ************ window, asbestos, and several other health code violations Get a code inpector to evaluate. Thanks!.

    Business Response

    Date: 05/15/2023

    The lease expires 6/30/23, but move out occured 5/5/23. There is a rent balance on the account due to the lease not being fulfilled; the deposit will be forfeited to the final balance. There was mention of maintenance repairs prior to move in, but I see no relevance if they were prior to move in. 


  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pipes burst over Christmas at the time of me writing this complaint nothing has been done to fix them. 6/10 apartments in my building have bursted pipes. Numerous calls have been made. I just had to file with a complaint with the city. Because the water is now leaking out of the brick walls!

    Business Response

    Date: 02/06/2023

    We show this issue has been fixed.  We do not see any open work orders.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my new home August 12th. Since then I have had serval maintenance tickets and nothing has been done properly. Its hard speaking to anyone so you have to email. When I first moved in, my tub was filling up with water. (Guest bathroom ). The water was slowly going down and majority of the time we are stepping in dirty water thats how long it takes for the water to go down. Secondly, when it rain the ceiling in the kitchen was leaking above my stove. Third, the tub once again is back doing the same. (I have put in 3 maintenance tickets yon that issue). Yes someone has came out and fixed the ceiling and someone has came out and fixed the tub but they are only fixing it temporarily. Fourth, here in ******* ** our weather is crazy. It was cold outside and my heat was not working. I put in a ticket someone came out and he said he had to order a part. The technician said it will take 3 days for the part to come. 2 weeks has passed no part no call nothing. Like I said the weather is crazy here. It begin to get hot again. I went to turn on my a/c nothing. The unit wont come on at all! My home is 80 degrees. I have put in tickets, have tried to call them nothing! I have asthma and I have been on my machine everyday because it is so hot. I went on the portal and my tickets has been closed and the issue is not fixed! I have replaced another ****** for my maintenance issues.l again. I need help getting these issues done.

    Business Response

    Date: 11/21/2022

    The items were addressed at the residents house.

  • Initial Complaint

    Date:10/18/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had already moved away from 518 harahan before lubin call them selves contacting me and I was only 3 months behind which would have been **** dollars I tried constantly contacting them but no one answers the phone so wen somebody finally reached out to me I finally told them I had moved and had been trying to contact them I recently found out that they lied like they served me for court wen I was told to send an email and I did just that uts a shame how they tagged **** in debt in my name and I wasnt present or hadnt been served its ridiculous how I had to find out like this Ive tried reaching out again no answer its ridiculous and the rental office is always locked and no one to communicate with its sad

    Business Response

    Date: 11/02/2022

    You are welcome to contact our office at *********************************** if you would like to discuss paying off your balance.  There is not only rent included in a judgement there is also attorney fees etc.  Please contact us though to work out a pay off.  Thank You

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Lubin Property Management, LLC is BBB Accredited.

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