Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live next door to one of their rental properties. My address is ***************************. There is a huge tree in the yard. Large limbs keep falling. One total my car in January. Two limbs recently fell last week. I have email text call went by office no response The tenant had 2 kids he's scared of the limbs falling on the rental house My car was damage again.

  Business Response

  Date: 07/16/2025

  This was just brought to our attention and we have scheduled a tree company to look into the situation.  Please keep in mind this is not a property we own or manage.  If the limbs in question are over their property, we can not legally do anything.  It would be their responsiblity to trim the limbs over this property.  Out of courtesy, I do have a tree company going by to see what is going on.  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a house from Lubin property within the 1st month the roof was leaking repairs werent made to the house as i was told the kitchen floor was sinking in i was told they were going to be fix was jus covered up now water has gotten under floor causing it to swell mold and mildew are in the house kitchen wall is like plastic and if you lean against it you might fall thru leaks around the windows a smell that i cant get rid of from the leaks asked out of lease or transfer but all if they're properties are the same dilapidated

  Business Response

  Date: 07/16/2025

  There was a roof leak that Lubin was not aware of before the tenant moved in.  We have made several attempts tomake repairs and have been sent away twice when trying to make repairs.  We have had a supervisor make several appts to meet with the tenant in order to resolve the situation as well.  The tenant did not make the appts.  We will continue to try to get in to make repairs.  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23552673
  
  I am rejecting this response because:
  
  Sincerely, The work should of been done before i moved in they are saying i missed appointments i work this is really a inconvenience for them to come in disrupt my life for their neglecting the property i was told by there worker the work they are trying to do is not worth it the roof needs to be replaced and there is mold i told them before i moved in if the house leaked i wasnt staying i   asked  to be let out lease or transferred but the properties werent worth the move
  
  *** *****

  Business Response

  Date: 07/17/2025

  As I stated we were unaware of the roof leaks at the time of move in.  They were most likely the result of recent storms.  At this point, all we can do is make the necessary repairs.  We will need access to the unit inorder to do that.  We do understand the inconvenience but we do want to resolve the issue.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23552673
  
  I am rejecting this response because:
  Work should of been done before they wanna cover up bad work told works dont do it wasnt going to stop leaks supervisor supposedly came by my wife said he never got out his truck neighbors said ***** stays in that house long only want release from lease nothing else
  
  *** *****

  Business Response

  Date: 07/17/2025

  Unfortunately once you sign a lease an move in, you have accepted the condition of the property.  

  We have been there several times and no one answered the door.  Someone was home, but we obviously arent going to just walk in if the door isnt answered.  Id be glad to schedule a time for the supervisor to get in and see what needs to be done.  We want our tenants to be comfortable, so once we are able to get the final list of repairs, I can rescheudle contractors to get the work completed.  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23552673
  
  I am rejecting tunhis response because:
  I will not reside in a property that is under construction not healthy and a inconvenience to me i have no time to meet no one coming to work becausei i work  there are too many issues to continue to live there unhealthy issues
  I will take legal action to be let out of lease
  *** *****

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their tenants continues to throw trash and food over their fence into my yard. They have thrown tires into the street and no one will come and pick them up. And today they started throwing food over the fence and I have pets. It is absolutely unnecessary for a child to throw food over a fence when there is a trash can right next to them. The children throw bricks at the fence. I have security footage of the child absolutely deliberately throwing food over my fence today. I have attempted to go to the office and no one is there. I have called all day and no one will answer the phone or return my call.

  Customer Answer

  Date: 06/05/2025

  This has been resolved 

  Business Response

  Date: 06/05/2025

  We just heard about it today 06/05 and have sent a message to the resident.  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give Lubin Management zero stars, I would. My experience with this company was nothing short of a nightmare. We entrusted Lubin with the management of two of our properties in *******, expecting professionalism, accountability, and transparency we received none of that.Over the course of our time with them, we paid over $6,000 for maintenance and repairs that were either not done at all, done incorrectly, or so poorly executed that we had to hire other professionals to correct the issues. When our realtor inspected one of the properties, they found blinds installed backwards, fixtures painted over instead of replaced, and incomplete repairs that left parts of the home looking abandoned. To make matters worse, they charged us for an A/C repair that we later discovered was never properly completed the system was still malfunctioning.Despite our repeated attempts to address these problems, Lubin Management was evasive and uncooperative. They were responsive in the most frustrating way replying just enough to string us along, but never actually taking action to fix the core issues. They refused to release us from our management contract in a timely manner and did not refund the thousands of dollars in falsely billed maintenance charges. In the end, the only reimbursement we received was a $500 deposit a fraction of what we ******* out-of-state property owners, we relied on their expertise and integrity. Instead, we were taken advantage of. Its deeply concerning that a company like this is allowed to operate, especially in a field that requires a high degree of trust and ethical responsibility. Lubin Management preyed on our absence and lack of physical oversight, and I suspect many other out-of-state investors have been similarly mistreated.I would not recommend this company to anyone not even to someone I disliked. Their practices are dishonest, unprofessional, and exploitative. Save yourself the time, money, and stress.

  Business Response

  Date: 06/10/2025

  Dear Oracle,
  Were sorry to hear that you had a negative experience, and we appreciate the opportunity to clarify our involvement with your properties.
  After thoroughly reviewing our records, we found over 60 emails and 25 text messages exchanged with you regarding your two properties. When you first turned over the home to us, it had no heating or air conditioning system, and you had already conducted your own make-ready work prior to our management.
  Initially, we attempted to lease the property in its existing condition, but without success. In response, we took steps to complete the necessary workat times having to revisit and correct prior efforts by your contractor. You're absolutely right about the blind being installed incorrectly; we were happy to return and fix it once notified.
  Recognizing that you were a new investor, we made it a priority to communicate with both you and your wife to explore options and provide guidance. To support your efforts as an out-of-state investor, we documented all completed work in our online portal, accessible to you 24/7. We also made a point to meet with you whenever possible to maintain transparency and trust.
  Ultimately, you decided to move to self-management, and we respect that decision. We appreciate the opportunity we had to work with you and wish you the best in your continued investment journey

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My plumbing has been backed up since 2/11/2025, I put in a maintenance request and reached out to the maintenance manager (*******) on that day. Someone was sent to our house to fix it on 2/16/25, but it was NOT fixed. The plumber stated that he didn't have the right equipment and someone else would have to come. The maintenance coordinator (*******) reached out on 2/17/25 to ask if it was fixed, and I told her it was not. She did not respond to this message, or any others since then. I have sent text messages, called, left voice mails and sent emails with no response. No one at the office answers the phone. My plumbing is backed up and sewage is coming into our home. We can no longer flush the toilets without our bathroom flooding with sewage. This is unsafe and unlivable and no one will give us an update, or even respond.

  Business Response

  Date: 03/10/2025

  Can you please provide your work order number from 2/11.   We do see you just recently called in your plumbing issue which we are on top of.  Please though send that work order from 2/11.   Thanks for your help.

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *******

  ******************

  *******, ** 38111

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified back in December of 2024 that Lubin was the new property company for the apartment building I live in at ***********, which was effective immediately. This was approximately December 23rd, 2024.All of my information was transferred over to them from ********. I contacted Marathon via email and confirmed that my $745.00 deposit was also transferred to Lubin. I contacted Lubin to inquire about why the 'Deposit Held' section in my online portal is still showing $0.00. I let them know that I have written confirmation from an employee at ******** stating that my deposit was already transferred to them (Lubin).*****, at Lubin, stated that they didn't receive my deposit. I asked her how that was possible if Marathon already transferred the deposit over to them. She responded stating that she will ask a manager. That was the last response I received. Now I am being ignored.There is something seriously wrong here. I think this company is trying to steal my money.I've got screenshots and emails saved and need help getting this resolved.

  Business Response

  Date: 02/20/2025

  Can you please provide us with the email of the person your spoke to at Marathon.  We could not see it in the screen shot.  You can also email that person back and cc *********************************** asking them what check number they paid us with.   We are glad to help in any way.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:

  The name of the employee over at Marathon is ****** ******. Her email signature says shes a Leasing Manager. Phone: ************ Email: *******************************************************************************

  I have again attached a screen capture of the email I received from her on Fri, Feb 7th. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  ************************************

  *****************

  
  

  Business Response

  Date: 02/20/2025

  We emailed the past company and cc the resident on the email asking where the security deposit was.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been with this company for 6 years , they never answer the phone ,never have the office opened , very hard to contact. But will take you to court. I just moved in my new home with a lot of issues and they still haven l been to fix them I been here since Nov ******* till now December ******* and I think I got a electrical and plumbing problem.

  Business Response

  Date: 01/02/2025

  Good afternoon.  Lubin Property Management does not handle the maintenance for this property.  I have been in communications with the owner to make sure they take care of the issues.  

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ******

  ****************

  *******, ** 38127

  
  

• Initial Complaint

  Date:12/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY HOUSE IS FLOODED AND NO ONE WILL ANSWER OR COME OUT TO GET THE WATER UP THESE PEOPLE ARE CROOKS!!!

  Business Response

  Date: 12/13/2024

  The resident just called this in today. We are sending someone to address the problem. 

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from Lubin Property management for 1 year. Upon moving in, we had immediate issues with the cleanliness of the home. There was mold in the refrigerator, the oven did not work, every surface in the home was covered in dirty and dust. Also, the scent of urine coming from the carpets was nauseating and the paint in the residence had so many layers it was chipping away. While living there, we had a pipe burst where it was not properly insulated and a roof leak turned into a interior ceiling leak in multiple rooms. We did what we could over a year to make this house livable but it was horrible. Every time we reached out for maintenance we either reached the never ending loop of foreign representatives with no power to help or a shotty repair was made that never really held up. This home has black mold and holes in the ceiling where water has been dripping. Upon moving out, Lubin Property management did not contact us for a mutual inspection as the law requires and they did not give us written noticed that they would be holding our entire deposit and charging us $145 more until my husband contacted them over a month later. Lubin did not live up to their responsibility as a property manager and now wants us to pay for their neglect.

  Business Response

  Date: 12/16/2024

  Please see attached move out pictures.  The deposit was applied to fix the move out items.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22661606
  
  I am rejecting this response because:

  This property was left in far better condition than it was received. The holes in the ceiling and paint was a result of a roof leak. We brought this leak to their attention via the portal several times and they said it was fixed. Our ceiling leaked every time it rained till the day we moved out. They do not take care of their property and the disrepair is a result of poor property management.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/17/2024

  Can you please provide us the pictures showing this.  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22661606
  
  I am rejecting this response because:

  Attached are some of the photos from moving in as well as a screenshot of our maintenance request for in. In this request we made complaints about the condition of the property upon receipt. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 12/23/2024

  The photos would not upload

  Customer Answer

  Date: 12/25/2024

  Photo of move in

  Customer Answer

  Date: 12/25/2024

  Photos of move in

  Business Response

  Date: 01/23/2025

  We have consulted with our attorney and provide them all of the information.  They have informed us we have done the correct thing.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***************. I live in ******************** located in **********************. I just recently moved here the end of March on the 29 year 2024. I paid the leasing woman, *******************************, on March 21st a deposit of $745 , on March 29th I paid another $745 because she stated the apartment was ready and that I could move in instead of moving in on the 1st of April. She gave my grandmother the key I was moving my kids and I things from ************, **. As I got to the apartment, went inside, it was dirty, toilets full of mold, sick filled with some type of substance or food, appliances not hooked up, ceiling filled with ***** spots, and a huge pudge in the ceiling. I reached out, contacted ****************** the entire weekend and got no response. On Monday, April 1st I went into the office and showed her the apartment and the conditions and how it was not how she said it was. And she did not do a walk through of the apartment like she said she was. I was given another apartment to see , and she threatened to change my locks if I didnt pay another 745 on April first. Remind you, I paid her $745 March 1st , $745 March 29 and now April first 745. The special was to also get a month free. I paid the money, moved into the apartment. The apartment Im living In now is infested with maggots, I have plenty of videos, flooding has happened numerous times , I have videos of that too, my kids had been getting sick so theres mold, dry rotten floors, wood. Floor boards coming up and mold under them. Im consistently seeing maggots coming from under the walls. I have reported All of these things. And the $2235 I paid , is now owed on my balance and the lady ******* has been walked out the office in June. And Im now under eviction . I have 2 children and numerous of videos of the conditions of the units they have had us live in. And no one is doing anything now and maggots are coming in every direction throughout the unit. They wont give me my deposit either.

  Business Response

  Date: 08/07/2024

  We have provided the resident with her rent ledger.  We have also sat down with her and showed her the charges.  If she believes she made a payment that we do not have please provide a receipt.  We do not take any payments in the office onsite.  Every thing is paid online. or through her rent voucher.