Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i park in a parking lot attached to apt complex. i park to the left of the garbage dumpster in my assigned parking space, #**. on 6/6/25 the garbage truck emptied the dumpster, but did not push is back far enough so that i could park. i literally had to angle my car back so that i could even get out of the space and could do that only because the car that parks next to me had left for the day. i called Waste Pro garbage disposal company and **** there said that there was some type of line (?utility, internet?) that was interfering with putting the dumpster back in the proper place. the line in question didn't look any lower than it usually was. i texted kismet property at 9:10 that morning to tell them what happened. no return phone call and they close for the day at 1:00 p.m. i called memphis gas, light and water (MLGW) to ask them to evaluate the line. they came out, but i did not get a chance to find out their thoughts. i called mlgw 6/9/25 to determine what they had seen and there were no comments in the system. so, they are coming back again today to assess the situation. Kismet sent me a text yesterday saying, "*** is working on Waste Pro. did anyone call ****?" i have not heard anything back from Kismet. My vehicle is the only vehicle affected by this. i have a parking spot written into my lease agreement.

  

  Business Response

  Date: 06/10/2025

  We recently received a report regarding a resident's vehicle that parks near the dumpster being blocked due to the placement of the trash receptacle in the back corner of the parking lot. 

  Following the report, we immediately began investigating the matter and contacted our waste service provider. After assessing the situation, the waste service provider informed us they were unable to safely place the dumpster further into the designated space for the trash receptacle due to a low-hanging power line located above the trash receptacle. 

  Per the waste service providers recommendation, we reached out to MLGW to address the power line concern. A service ticket was submitted by **** on Monday, June 9, 2025, and they are now working on resolving the issue.

  Once the power line has been properly addressed and it is safe to do so, our waste service provider will be able to reposition the trash receptacle further into the lot. In the meantime, the waste service provider has assured us that they will be returning to the property to adjust the trash receptacle's placement as best as possible to ensure it does not obstruct resident parking. 

  

  Business Response

  Date: 06/12/2025

  Yesterday the line located above the trash receptacle was removed and the trash vendor was able to move the trash receptacle back so it does not block the residents parking space. 

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unlawfully charged a $50 cleaning fee after leaving my apartment perfectly clean and since then Kismet has not responded to any of my phone calls nor returned any of emails. I have called over a dozen times without a single returned call. There has been absolutely no justification to this cleaning charge and it was filed well over the time limit that charges are legally allowed to be taken from a rental deposit according to the Uniform Residential Landlord Tenant Act.

  

  Business Response

  Date: 02/21/2025

  As per our records, Mr. ******** security deposit, in the amount of $700.00, was paid upon move-in. After assessing the condition of the apartment upon his move-out, a cleaning charge of $50.00 was assessed due to the stainless-steel appliances, which were not cleaned to the standards to be able to re-rent the property. A detailed breakdown of this charge was included in the disposition letter provided to Mr. ****** at the time of move-out. The remaining balance of his security deposit, $650.00, was refunded to Mr. *******************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management is unhelpful and unreachable. They did not fix my washer and dryer until 10 months into my 12 month lease. They also refused to replace my ** despite my apartment staying above 80 degrees for most of the summer and my electric bill being over $300 per month from it running nonstop. A technician told me the ** unit was extremely inefficient for the apartment when it was new, and that it was over 20 years old and was not functioning up to when it was new. Kismet sent out technicians 4 separate times and the issue was never properly resolved. I left them voicemails every day and went to the office to try to speak to management. They told me to come back when I scheduled a meeting, but never returned a single one of my calls to allow me to schedule a meeting. I was told in person a meeting would be scheduled in the next few days, its now been over a month and still not a word from them. My rent was cut in half for one month, but I shouldnt have paid them at all this summer for an apartment that I couldnt stay in several nights out of the week for months due to the intense heat.

  

  Business Response

  Date: 09/08/2023

  Hello. We have taken great care to work with you regarding your concerns, so we are sad to see you feel this way. As you know, the property is equipped with two washers and two dryers for residents to use. When a maintenance issue is reported, we immediately reach out to our vendor to make repairs. This vendor is very quick and efficient and usually only takes a couple of days. To our knowledge, it has never taken 10 months to make a repair. With regard to your A/C, we sent a maintenance technician after you submitted a work order on July 12. And we sent out another technician after you submitted another work order on August 21. After you submitted a third work order on August 30, we sent out a technician, who found that the A/C was functioning and was blowing air at 58 degrees. On a day when it was 97 degrees outside, ************** and leasing agent came to check the temperature inside of your home, which was 76 degrees. We also reached out to another resident in a similar unit to check the temperature in their home. The temperature was 78 degrees, which is to be expected with the A/C on in the middle of the summer in a top-floor unit. We continued to work with you and gave you a half-month rental credit. In addition, you requested that maintenance repairs and checks only be made when you were home, which is why your work orders took a little longer to complete. If you have any remaining questions or concerns please let our team know. Thank you, 

  Customer Answer

  Date: 09/08/2023

   
  Complaint: 20568481
  

  I am rejecting this response because: I tried both washers many times over the course of the 10 months that Ive lived here. About once a month, the washers would either take my money and not turn on at all, or would fill halfway and then stop working, leaving my clothes soaked and still dirty. In regards to the *** the technicians Kismet sent the first two times did not improve the function of the ** at all, as can be seen in the pictures of the thermostat I originally uploaded. And as for the most recent visit on 8/24, the technician informed me that the efficiency rating of my ** unit was an 8, and that they will not install any below a 14. He also said it had not been properly serviced in years, and that it was probably preforming at around half of its original efficiency. He said this was the reason my electric bill was around $300 per month all summer and why, after heating up all day, my apartment was regularly in the 80s every night for the majority of the summer. He said he would relay this to Kismet, but that they rarely listen to technicians and I need to find somewhere else to live. Kismet purposefully takes their measurements in the morning, after the units have been cooling down all night. The images I included in the 80s were all after the ** had been running 24/7. I will also attach a message about my attempts to meet with Kismet after they allegedly resolved the issue. A quick look at all their 1-2 star ****** reviews, once you get past the fake ones written by their own employees, will reveal a true picture of a company that has more properties than they can actually manage, and who cares nothing about the needs of their customers. The attached images are from after Kismet allegedly fixed my **. They also include details of me attempting to schedule a meeting and find a solution, and Kismets silence until I reached out to the BBB.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/18/2023

  Hello. With regard to the washers, we understand that they do require maintenance every now and then, which is why, when an issue is reported to us directly, we immediately contact the vendor and they fix the issue with a very quick and efficient turnaround time. If there were times when you experienced an issue and you did not report it to us, then we could not have addressed the issue. With regard to the A/C, the temperature reading we took was not done in the morning. It was taken around 2 P.M. when the temperature outside was 97 degrees with a heat index of 114. ************** said the reading from the vent was 58 degrees and the temperature in your home was **** degrees. We have communicated with you whenever you have brought up an issue, which we have detaled records of. 

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20568481
  
  I am rejecting this response because:

  in regards to the washer/dryer, it was broken when I moved into my apartment on December 5th, 2022. They sent out an email on the 14th saying they had contacted maintenance, so I did not put any requests while I waited. I had text exchanges, which I unfortunately no longer have, with Kismet about how unacceptable it was that it was taking weeks for them to fix the machines. By January, I had tried to use the washer several times without success, and emailed Kismet again requesting them to send maintenance. I eventually decided there was nothing more I could do about the laundry, since Kismet clearly did not care to get it fixed after multiple exchanges and months. I would check the washing machine periodically and never got it to work. Most recently, when I tried it about a month ago, it was still broken. Kismet claiming to respond to requests in a timely manner is factually incorrect. I put in a maintenance request for my AC on June 26th, and it was not completed until July 12th. Again, Kismet had not responded in a timely manner, and I was forced to find other places to sleep as my apartment was consistently in the 80s at night. All summer, off and on I tried to get Kismet to take responsibility and replace my barely functioning AC unit, and all summer they ignored me and avoided responsibility. I am attaching my emails and maintenance requests. If they are claiming I am blowing the issue out of proportion due to their final visit being on a 100 degree day, they are oversimplifying a months long issue. My AC unit can cool off the apartment after the most recent servicing, as they stated with it being a reasonable temperature in my apartment on the day of the last request. But that does nothing to overturn that from June until August 30th, I was constantly having to find other places to stay due to the excessive heat in my apartment, and that heat was due to negligence from Kismets management and maintenance. I also payed astronomical power bills during this entire period as my underperforming AC unit struggled to cool the space. I reject kismets claims to timely resolutions of issues, and would like them to take responsibility for their negligance.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been incessantly calling and texting me for at least a year on nearly a weekly basis. They continually call me ********* (not my name) and ask to buy my properties in ********** (I don't own any). I have asked on multiple occasions for them to remove my number from the system and yet they fail to do so. This is borderline harassment as there is nothing I am able to do to stop these calls.

  

  Business Response

  Date: 05/10/2023

  Hello. We hear your frustrations about the constant calls. However, our company operates in the *******, ********* area and we do not solicit to purchase property. Therefore, we believe you may be looking for another property management or realty company that also has "Kismet" in the name. We understand your concerns and if there is anything you need from our team specifically, please don't hesitate to contact our office directly. We hope you're able to get this resolved soon. Thank you. 

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has to be the most disgusting and despicable company to ever exist. They are respectful to some customers and harass others, which is a horrible thing to have when managing people's living situations. These people conspire with property owners and harass unwanted tenants. I had my water turned off, payment fees raised, lights turned off, and any and everything you can imagine to make my life a living H*** They hide and show whatever information they can to get their way. They currently disabled my ability to pay online just after threatening me over a late payment. This is the worst feeling you can imagine and I can't see how this is legal. The ways they treat me and the things they do are inhumane to say the least. Not only do I have to deal with normal life issues and stress about paying rent but it just kills me to know that these people are relentlessly and tirelessly working to make my life harder. Their only job is to communicate and collect my rent and they can't even do that. This is truly a living night,are and I warn everyone to avoid these people at all costs. Unless you're wealthy or white. No accountability, no responsibility, no communication, just disgusting people getting free money to harass those who actually works for a living. This is horrible and needs to change but it's just me so who cares, they have enough wealthy clients to neglect the rest. Very disgusting business

  

  Business Response

  Date: 03/07/2023

  Hello. We are deeply saddened by your feedback as we have worked carefully with you whenever you have brought up concerns. We had helped you every step of the way during your transition into a new home when your previous home was set to be renovated. The only time we shut water off is when there is an emergency issue or a plumbing repair needs to be done. In these cases, we always notify residents ahead of time. We do have a record of assisting you with an electrical issue in February 2022 at your previous home, which was resolved. Otherwise, since the electricity is under our residents' names, we encourage people to reach out to ****************** and Water if they are experiencing issues regarding lights being turned off. As we have discussed, since we had to send an eviction, payments must now be made through the law firm, not the online tenant portal. Our team is here to help and if you have remaining questions about the late payment process or any other aspects of your experience, please let us know directly. Thank you.  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19524414
  
  I am rejecting this response because:
  
  Their response is a lie, every publi post this company makes is to mislead the public. These people are decietful, prejudice, and bias. You only get customer service or responses when they want to such as their last response, formally notifying me of my eviction ATTEMPT, which is the only form of communication I have recieved about my eviction. These people are childish and immature and 90% of everything they do is out of spite. Pure disgusting and should not be in business. Keep lying and hiding all the information you want, whats done in the dark will come to the light

  Customer Answer

  Date: 03/09/2023

  Their response is a lie, every publi post this company makes is to mislead the public. These people are decietful, prejudice, and bias. You only get customer service or responses when they want to such as their last response, formally notifying me of my eviction ATTEMPT, which is the only form of communication I have recieved about my eviction. These people are childish and immature and 90% of everything they do is out of spite. Pure disgusting and should not be in business. Keep lying and hiding all the information you want, whats done in the dark will come to the light

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Me and my roommates have rented from Kismet Properties for over 3 and a half years. We have had multiple issues with getting in touch with them and this is the final straw. Back in November the company asked to do an inspection. We agreed and asked if they were planning on selling the house and they assured us they weren't and told us if they were they would give us a 60 day notice. I had taken a job in ******* and found a friend to sublease the unit. Our lease ended 3/1/2023. We spoke with the managers at Kismet and they told us the rent was increasing in March when we were to renew (so everyone was under the impression we were planning on renewing.) They sat down with the girl who was moving in and were very aware she would be out of town for 3 months on a nursing assignment and went over the lease. Knowing she had just hired movers and moved everything in. All of the sudden on 1/30/2023 we received notice that they sold the property and we needed to be out in 30 days. Which means they lied to us and led us all on to thinking they were not selling the property which doesn't just happen in 2 weeks. We have called, emailed, texted, and left voicemails for two weeks straight and still have not heard a word from them. We really just had a few questions. Also I personally have been trying to get in contact about my deposit which was not sent within 30 days of my moveout and then they did not explain what the charges they deducted from the full deposit were. We really just want some kind of communication from the company on to why they lied to us and to answer questions about our deposits. Please let us know if you can assist on this. Thanks!***************************** ************ ***************************

  

  Business Response

  Date: 02/13/2023

  Hi. We're sincerely sorry to hear you feel this way and that there has been some confusion regarding the change in management. You moved out of the property on December 31, 2022 and we issued your deposit refund check on January 26, 2023 to the forwarding address you provided to us. We also included a disposition letter that explains any charges taken from your refund. It is never our intention to mislead our valued residents. Unfortunately, we are sometimes only notified of an owner selling their property after the transaction has already taken place. We try to make the transition as smooth as possible and we understand your frustrations regarding the change. Because we no longer manage that property, we are unable to give information about the new management's policies and procedures. Please reach out to us if you still have questions about your deposit. Otherwise, please contact the new management for more information about their current policies. Thank you,  

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19373878
  
  I am rejecting this response because:

  I did not receive a disposition letter so yes, please contact me and let me know what was fixed. I also am rejecting this response because how is it right for you to respond to the BBB but not return phone calls from recent tenants. We have been trying to get in touch with Kismet Properties for weeks and the only time we hear back from you is through the BBB? Please give me a call at your earliest convenience. 

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 02/16/2023

  We have spoken with you multiple times over the phone and via email. And as we recently discussed, we re-sent the disposition letter via email to you on February 13. We have already reached out to the current management company to explain that you do not reside at the property. Because we no longer manage that property, we are unable to address any current concerns you have about that property. We have worked with you closely on this and have provided you with what we can. You must reach out to the other management company team to get this resolved. Thank you.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well my Tiolet was stopped up and I know I wasnt the reason for it because I dont put tissue in the TioletSo I usually dont like them in my house because this company will say this and that..Then they trying to charge me for something that is theres and then its still not working still plunger it everyday then they came bk and charge me another fee of *****in an apartment you cant tell which Tiolet is the problem and I got that from the technician *******..I have emails that Im begging them to call me and they dont never return my calls this is a place of business I dont feel like I have to communicate thru a text or email..Im never late on my rent never never..And they charge me something how do I know it was snaked because its still not working properly..***** was the only person that tried to communicate with me but really didnt know much but she tried..I had to go to store by a snake,drano and other stuff myself

  

  Business Response

  Date: 09/28/2022

  Our team has worked closely with the tenant to help address her maintenance concerns. A technician promptly fixed her issue with her toilet, which resulted in the service fee as outlined in her lease agreement. We went back at her request and a member of our team met with the technician to follow up and observe to help fix her issue with her toilet and it was demonstrated that the toilet was in fact working properly. Even though it is our policy to apply a service fee to certain visits, we reversed the second $50 fee. We have been in contact with her consistently via texts, emails, and telephone calls. Also, last week before the tenant sent the complaint to the BBB our company was in the process of sending the non-renewal notice to the tenant. Our team is more than happy to work with the tenant to help address any other issues she may encounter around her home and we will continue to reply to her requests promptly. 

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 18118547
  
  I am rejecting this response because:
  I dont feel like its fair..I been here since 2018 and not once ever paid for no maintenance if thats in my lease fine it should have been a notice before hey yall starting this day we will start charging for maintenance..I never paid then want to charge and its still not working properly got videos someone coming over Saturday trying to fix it after they maintenance guy told me when staying in a apartment its hard to say which Tiolet it couldnt even be mines..I contacted the bbb Thursday and Monday I got an email saying I had to be gone by October which before they told me I had to sign a lease by December or move from they property..im never never late since I been staying over there and got emails me begging for them ppl to call me and they never would 
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 10/03/2022

  Our first response explains our position and we stand by our first response. Thank you,  

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18118547
  
  I am rejecting this response because:
  Kismet thats not fair and if I knew contacting the BBB would leave to this I wouldnt have did that but I just think this is a place of business and me begging to talk to yall and yall just start charging out the blue was un fair..If yall just could give me to the end of December like **** told me before I would be gone from yall property plz and thanks 

  Sincerely,
  
  *****************