Business ProfileforCadillac of Memphis

This is company is horrible. Since they took over from Bud Davis, customer service has went down the drain. The service department horrible. From management to service advisers. You spend your money with but treat you like you don't. They have loaner cars but you only can get one if you're only using "factory" warranty, any other warranty doesn't count. I feel like if your customer car will be with you for a long period of time due to a part on back order and they warranty company is paying for your service, then you should get a loaner car. **************** should be fair across the board, if a customer is patronizing your business. You can't never reach any service advisor. The service manager is trash. The mechanics doesn't fix things properly. They miss diagnosis your car. They suppose to fix one thing and does something totally different or make matters worse because they don't know what the heck they are doing. Bud Davis would have NEVER. My warranty company paying Landers almost $14,000 to replace my motor, that has been in the shop going on 3 months with no date on when they will receive the motor. But I can't get a loaner car. When they sales drop across the board, don't look surprise. Customers has had enough of this toxic ssa company. I wish I could use a negative star. The company and the whole service department need to be thrown in the land field. Any customer that is spending money and they vehicle is going to be kept pass so many days and patronizing your business should be able to get a loaner car. It shouldn't be only if you have a factory warranty. A warranty is warranty when you get done. Ain't no factory warranty paying for no loaner car. Customers are NOT stupid with the terms or language you use to justify how you give out loaner cars. Everyone is spending money and patronizing this horrible establishment.