Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product was not installed .Money has not been returned.

  

  Business Response

  Date: 06/14/2024

  Our General Manager met with the *********** at their home last Saturday to discuss the delays with our manufacturing plant. 

  We have upgraded our production product for the ********** and anticapte delivery anyday on the materials to start their project. 

  Customer was happy to discuss with ************** and install will be very soon! 

  RAMCO

• Initial Complaint

  Date:05/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 10/13/22 Ramco completed finished installing vinyl siding on my home. Since then on two occasions within the first year the siding came loose and was hanging off the side of the house. Now it has happened a third time and additionally the front porch lights are falling off. I called them in March of 2024 and they promised to send someone within two weeks. They still havent arrived despite two additional calls to remind them.

  

  Business Response

  Date: 06/07/2024

  Our General Manager ********************* spoke with our customer ************** concerning his service with the vinyl siding.

  Our *********** is scheduled for Saturday to repair and address the concerns with the siding that is hanging off the house. 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  1926 ******************

  **********, ** 38138

  
  

  

  Business Response

  Date: 04/18/2024

  Spoke with *********** to Let her know that we would be out to take care of the siding repair tomorrow. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21220887
  
  I am rejecting this response because I will not be satisfied until the work is complete. It is the end of the week, and the business has not called or left any messages about scheduling a time to come out and complete the work.
  
  Sincerely,
  
  **************************************work. We would like this resolved ASAP and would like some of our money refunded. We have had to move our patio furniture regularly to avoid further water damage due to the leaking.

  

  Business Response

  Date: 01/31/2024

  We will contact the customer by the end of the week to schedule a time next week to go out and make repairs.

  Customer Answer

  Date: 02/25/2024

  Hi: RAMCO called and said that they were trying to find someone to come out and fix the issues at our home. They still have not come to our home to make the repairs or scheduled a time to do so. I am concerned that they will never come to my house and will continue to call periodically to say that they are "working on it." Is there anything that can be done about this?

  

  Business Response

  Date: 02/27/2024

  We are sending out a service technician today to Troubleshoot the problem with the ceiling fan. We will also caulk roof area where the water is coming in. We will update you when the service is complete.

• Initial Complaint

  Date:06/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08-7-21 I entered into a contract with Ramco to resurface my cabinets in my kitchen, half bath, and laundry room. The work was not begun until around 3-3-22 and due to many difficulties along the way, the work extended all the way to 11-2-22. It was agreed that there was still more work to be completed (due to shoddy workmanship), and I believed them when they said they would return. However, even after many emails and phone calls at the start of 2023, I have yet to get my project completed to my satisfaction. Instead, they put me off with future dates that come and go and I even got a surly email reply from the owner, *****************, when I told him I would contact Better Business Bureau if they did not finish my project. He insisted I have a finished project, told me the contact I had been in touch with no longer worked for Ramco, and that he would not "kowtow to my online threats." I simply want my project complete to my satisfaction and I want Ramco to honor their 2 year limited warranty. They have a list of what needs to be completed, yet they don't ever put my on their calendar because I have already paid in full.

  

  Business Response

  Date: 06/16/2023

  ********** has spoken to ************** today in regard to his kitchen. He has sent us some things he would like fixed, we have an installer going to assess his concerns.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20149856
  
  I am rejecting this response because:

  I have been trying to get RAMCO to come fix these problems since February. I met with the project manager and installer in February and walked though all the issues. They said they would fix the problems. Now it is ****, the problems have not been corrected and the owner acts like he doesn't know what the problems are even though I sent him a detailed letter explaining the issues. I had another company come to give me a quote for fixing RAMCO's mistakes. They found more problems with the installation including at least one major issue. At this point, I don't see this problem being resolved through BBB. I have hired an attorney to handle this for me. I also have two other projects with them that they haven't even started. The completion date for one of those was 10/30/2022 and the other should have been completed by 11/20/2022. It is 6/20/2023, and they have not started either of these projects and refuse to give me my downpayment back. Since this is against the law, I have filed a police report for fraud regarding these two projects.

  
  Sincerely,
  
  *********************************

  te Sunday night, 6/4/23. He emailed me 7 times between 11:09 pm and 11:19 pm. It appears he is confused about my complaints even though he has been told. The email is filled with lies and accusations. The owner is now accusing me of avoiding payment and not returning calls. No work has been done since 2/5/23 and I have responded to all communication from the owner and project manager. I sent a certified letter 5/1/23 detailing what needs to be done. I have given him a reasonable amount of time to make those corrections. I outlined what my legal options are if he does not fix these issues, and he says that he found that information threatening. This project is almost 7 months overdue. How much longer does he expect me to wait? His communications are him gaslighting and trying to play the victim. This unprofessional behavior is worrisome, and I feel it is finally time to get a 3rd party involved to help resolve this issue with my windows. 13 documents attached

  

  Business Response

  Date: 06/16/2023

  Our General Manager has emailed ************************* on Monday (6/12/23) to set up an apt to visit her property and assess her concerns. At this point she has not responded back with a date that works for her. We are still awaiting her response so we can go assess the issues at hand.

  

  Business Response

  Date: 06/30/2023

  ***************************** request via BBB is for us to finish her job. I have asked to meet with her to discuss the things that she says are incomplete. I have offered to correct anything that is not done toward our install procedures. At this point in time she refuses to meet with me to cover and discuss the areas she wants addressed. Therefore, without her participation we are stymied in resolving any issues she considers relevant. Our General Manager, *****************, will personally reach out to ************************* next week with an invitation for a consultation to hopefully resolve her issues and hopefully she will be willing to cooperate. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19981041
  
  I am rejecting this response because work has not been completed installer cut the panel 2 inch too short company did not have another panel in stock

  will take **** days before the new panel arrives my shower is totally inoperable this is a complete disaster and unacceptable this has been going on

  since 17April ******************************* Oct of 2022 Ramco didn't receive the materials to start the remodel until late March this has taken more

  than the 2 days they advertise nobody should be inconvenienced to this degree disable veteran or not Ramco needs to consider a price adjustment

  given the time not having full use of my bathroom I can be reached at ************. Thanks for your  time and attention regarding this matter.

   

  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  ** had a strip too show me what it looked like. Although I signed to remodel the bathroom this project was for my cousin a disable veteran that actual owns the home the complaint is being filed by her *************************** *** Navy Ret DAV/VFW. Note the cost for the remodel $14,275.00 gave them a down payment of $1,427.00 Thank you for your time and assistance if you have any additional question I can be reached at ************ Regards *************************** *** Navy Ret DAV/VFW

  

  Business Response

  Date: 04/26/2023

  I spoke to *********************** regarding this last week as we were there the very next day to install (Thursday) after the tear out on Wednesday. Our technician installed the pan after he first had set the drain for the shower pan. She was unhappy with the 3/4" opening between the side of the shower pan and the tile floor. I explained to her that this is quite common and that we utilize a high quality trim strip of porecelain or ******** to complete that and it actually highlights the shower base. I also informed her that we ordered the correct size shower pan as she accused us of ordering one too small. I also explained to her that there was a small space between the tile and the old tub and the installers had filled it with caulk which is totally proper and standard procedure in tub installs. The problem here is that she starting critiquing our work apart before we hardly started. She agreed to let us install the system as I assured her that we wouldn't use any material that would deteoriate or look inferior to her overall Jacuzzi products. By that time the day was coming to a close and our techinician left for the day. He returned the next morning (Friday) to resume installing the system and before he could start I had to go through the same process again with ************************. It was if we had not even had the conversation the afternoon before. Again I reassurred her that we would install a complementing trim piece as we normally do and she then agreed a second time for us to proceed with the install. We did not get much done as we were rained out on Friday. When my technician arrived to resume the install day on Tuesday,(yesterday), ************************ refused to let him start to work. She asked if he had the trim piece with him and when he did not she told him to leave and bring it back. I had not picked up the trim piece from my flooring supplier yet as the trim is the last thing we install. I have Tuesday sales meeting with my team every Tuesday and I would not cancel my meeting with them to go and purchase the trim piece.

  My position is this:

  We are eager to complete the install of her shower system. At this point I will personally provide our technician with the trim so he will have it when he returns and *********************** can approve or it before he continues with the installation. We value *************************** business and have every intention of doing an exemplary job for them and a product they will be proud to own.

   

  *****************, GM

  RAMCO

   

  

  Business Response

  Date: 05/15/2023

  We have been in contact with ***************** and **************************  She is aware that we have ordered the part and that we will call her when the part arrives. 

  

  Business Response

  Date: 05/17/2023

  Date Sent: 5/15/2023 12:19:16 PM
  We have been in contact with ***************** and **************************  She is aware that we have ordered the part and that we will call her when the part arrives. 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  The amount of time that the entire

  Process  has taken this is totally

  Unsatisfactory the part was supposed

  To be here withn **** days Ramco

  Needs to expedite this process with

  The supplier and complete this job

  Or purchase from another supplier

  To complete the job plus adjust the

  Total price for the inconvenience 

  They have caused.
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 19981041
  This is a complete disgrace and

  I'm completely disappointed in the

  Company the installer in addition to

  ************* unfortunately don't think

  They are rendering anything but 

  lip service my entire quality of life

  Has been impacted Ramco needs

  To finish the job they started and

  Adjust the price to reflect the time

  Loss plus inconvenience caused.
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** *** Navy Ret DAV VFW 

  

  Business Response

  Date: 05/25/2023

  We contacted ************************* around 10 AM Monday (May 22) to let her know that we had just received the wall panel from the manufacture. We informed her to let her know we could be there the very next morning to complete the installation. She originally said Tuesday (May 23) morning was fine for us to come. And then called back around 2:30 PM that afternoon to inform us not to come out Tuesday. As of this afternoon, we are still awaiting on her to tell us when we can come and finish her install.

  

  Business Response

  Date: 06/02/2023

  This is most confusing. Last Monday, May 22nd, we received the single wall panel from our manufacturer, *******, at which time we immediately contacted ************************ and requested to be at her home on Tuesday, May 23rd, to complete her installation. She agreed to allow us to come on the 23rd. At approximately 2:30 PM on Monday, May 22nd, she called back and said we could not come. She informed us that she had contacted her attorney who advised her not to allow us to come back yet as he wanted to send us a demand letter. The letter has not come to this day and then, of all things, ************************ updates her BBB complaint on Wednesday, May 31st, and states that she just wants her bath remodel to be completed. This is what we have been trying to do for the last 2 weeks!

  Today, Friday June 2nd, we will email ************************ and attempt to schedule a return visit next week and finalize her install. Hopefully she will.

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  

  I was notified by ************** this morning by email and text here is the reply that I sent to him

  Just read your email I'm not
  Available for today it might
  Be possible mid week it's 
  Unfortunate that this entire
  Situation hadn't been resolved yet.
  And it has greatly affected my quality
  Of life by not having complete use of
  The bathroom in the house this entire
  matter is extremely exhausting mentally
  Contact me Wednesday we can try and
  Arrange something that will work for
  All parties

  
  Regards
  ******************************* *** Navy Ret DAV/VFW 

  
  Sincerely

  *************************** *** Navy Ret DAV/VFW

  

  Business Response

  Date: 06/07/2023

  ************************, as per your request we are reaching out this morning (Wednesday) wanting to know if you are available this afternoon.

  **** is available after 12 PM today and we could hopefully finish you today if you are free to meet him.

  If today wont work, **** is available tomorrow morning. Let us know please, as he has another installation starting tomorrow if youre not available.

  
  

  Thank you,

  *****************

  Customer Answer

  Date: 06/08/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  No advanced notice to say if they were 

  coming emailed me that morning saying the installer could be available after 12 noon ************* needs to come 

  Out and look at the work this is 

  Completely unsatisfactory the installer

  Has gaps in the corner joint over

  lapping connection Base at back is

  Completely loose I have reviewed

  Many videos on this unfortunately this

  Is a very bad install that in my opinion

  Can only be fixed by starting over with

  A different installer. 

  Sincerely,
  
  *************************** *** Navy Ret DAV VFW 

  

  Business Response

  Date: 06/16/2023

  Our general manager has gone to to the home of ************************ on Wednesday 6/14 to inspect the Jacuzzi. After inspecting, we will be replacing all 3 panels, which have all been ordered. When the panels arrive, we will call to install.

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:

  Although Replacing the panels is acceptable note there is no mention of exchange the shower base which is 2 inches too short plus fixing any damages

  that may occur during the removal of those panels to the walls in the bathroom Ramco needs to put their intentions in writing and consider a adjust

  in price due to time and inconvenience this his caused. 

   

   

  
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  

  Business Response

  Date: 06/30/2023

  ***************************** walls panel have arrived. We are reaching out to her to see if she is available on Monday to complete this install.

  

  Business Response

  Date: 07/11/2023

  We have reached out to ************************ about tentatively completing install on Monday or Tuesday of next week.

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  Only if they complete the work on 17-18  July 2023 as proposed in their response 
  Sincerely,
  
  *************************** *** Navy Ret DAV/VFW

  7576 ***********************************

  *******, ** 38125

  
  

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 19981041
  
  I am rejecting this response because:
  Ramco needs to make an adjustment in price cost due to time delays and  inconvenience i refuse to continue going back and forth 

  with ************** regarding the disaster his employee made attempting the bathroom remodel this nightmarish situation should have 

  long been resolved.

  
  Sincerely,
  *************************** *** Navy Ret DAV/VFW

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeing how I ran out of characters to finish writing out my complaint initially I will add the remaining which also speaks on the things that Ramco have just stated. Which isn't accurate. This additional information was also already sent to the BBB prior to Ramcos response via e-mail. I am only now able to add it to this conversation thread;

   

  But once my cover arrived it took Ramco 5 random scheduled days to be finished with installing my patio cover as well as other agreed services (ceiling fans). Days in which I took off work to be present and available to allow access to my home. Once thinking they were completed their were damages to the ceiling that was "eventually" sprayed over with paint after ive reached out several times. But still leaving one panel damaged with a sizeable dent. Then there was a concern where Nr. ***** had unlicensed electricians attempt to install 2 ceiling fans I purchased per our contract... 
  
  
  After weeks of not hearing from ***************** he finally calls and is mostly concerned with getting paid. This being after they allowed my financing to expire. So as of now I've observed a pattern of me only hearing from ************** when money is involved. But when it comes to customer satisfaction satisfaction and open communication I'm put on the back burner. 
  
  
  So now ************** schedules a time to come to my home to mostly talk about writing & me signing another contract. But first I'm trying to point out the damages to my patio cover. He gives me these promises of how he'll repair it and even told me that the spray that was previously used over some of the scratches was wrong and that he didn't approve of it to be repaired that way and even took back the spray that his worker purposefully left for me to use for other scratches. So now ************** is pulling out his contract wanting me to sign for a updated agreement when I adamantly tried to explain to him that I prefer to wait before signing anything do to how things been going as well as wanting to verify the method of repairs he's choosing to take with my cover. After ************** tries to flip the situation to make it seem like I'm just refusing to pay (while taking no accountability for any of the poor business he's been providing) I sign the 3rd contract not liking how he's trying to spin the narrative but only with him making mention that only if I'm satisfied with how the repairs are done... 
  
  
  Then realizing he did this before confirming whether or not financing would be approved again seeing how now my credit has to checked AGAIN do to Ramco failing to fo business in a timely manner. He realizes that the company I was once approved for isn't approving me this time around. So he tries another bank with my credit and again, no approval... so ************** ask me to start updating him weekly on what steps I'm taking to remedy payment. ******* was okay with as long as he did the same as far as where he's at with repairs. That was October 28, 2022. 
  
  
  I email ************** on November 7th expressing my concerns and I reveive to just put it honestly... lies; As far as him stating he's made himself available to be reached... I had to get ****************** personal cell phone number from a contractor so that I could get in touch with him. But yet he made seem as if he's been reachable this entire time. And even went as far as to inform me to start using their business number for future communication. The same number I'd been using in which I'd hardly get in contact with him. 
  
  
  At this point I'd like my business with them to conclude as quickly as possible with a major reduction in price. And then there's still the matter of him allowing my financing to expire in which I never accepted this job to be started by any other payment method other than financing. It was approved where this wasn't an issue as far as payment and now it expired. So I feel that is a problem that he allowed to manifest. 
  
  
  If a enticing solution isn't offered I unfortunately feel that this may be heading in a different direction if he still expects unfavorable compensation for this incomplete project. 

  d I decide to take care of 2 of the 3 parts of this job I was initially having Ramco complete. And to be detailed about that the job was to demolition my existing sunroom attached to my house and concrete a good size of my backyard and then have a a patio cover installed. The only request I asked for after the second contract was that the demolition and concrete not to be started to early before the patio cover arrives from the manufacture reason being I have 3 dogs and I did not want them to go to long without shade in the backyard. That was understood and agreed to by *****************. So when we start passing the *** dates (a little of over 2 months) I start to find other licensed companies that were capable to provide the same services for far better rates... which was demolishing my existing roof and then pouring and laying the concrete. So I have work started once Ramco finally informs me that my patio cover was preparing to be shipped.... *** I've runout of characters to fish explaining ***

  

  Business Response

  Date: 12/19/2022

  *************** claims states that he does not have his finished product. Please see the attached photo. ******************* project has been installed and he has full function and use of the pavilion. We have 2-3 small scratches which need to be touched up cosmetically (these are usually present with most patio product installations). We have already acknowledged that we are to do the touch-*** under our workmanship warranty as soon as we are paid for the project. As of today *************** still has not paid for his pavilion. 

  I also notice that *************** omitted the fact that he asked us to refund his down payment so he could repair his fence long after he had agreed to the terms of payment. In an effort to accommodate our customers' requests we allowed him to change the terms of the contract and gave him his down payment of approximately $9,000.00 back. We secured financing for him to cover the new amount of purchase as the payment terms had changed. Approximately 2 months later he asked if he could secure his own demolition and concrete finisher after we had already invested in blueprinting his demolition and his large patio project. Again, we agreed to release *************** from the concrete and demolition portion of his contract and allow him to secure his own providers. Now he is asking BBB to assist him in not paying for his project. I will add that we actually paid his chosen contractor to demo his old screen room to the tune of $4,000.00 and **************** has never made any effort to reimburse us for the expense. 

  I am somewhat appalled that he would file a complaint against us when it appears he is simply trying to avoid paying us for the work we did for him as well as pay his own demolition contractor. But then again, I'm not surprised.  

  I am requesting that this not be charged nor posted to our company for it is a far cry from a legitimate complaint.

  Thank you'

  *****************

  

  Business Response

  Date: 12/22/2022

  Since **************** has decided to call me a liar I'm done with his back-and-forth exaggerations and embellishments. **************** made changes not once, but twice from the original agreement after he was informed his structure was not suitable for a walls-under sunroom. We wrote a new agreement for a pavilion with demolition of the old screen structure and an extensive concrete patio as a result. Afterwards, he asked for his entire down payment back and 100% financing for his project which we obliged him with. He then called and said he wanted to sub out part of his work himself after we had done all of our blueprinting prep work. The crew he hired to replace us to do the demolition was responsible for a major delay in completion. Yes, there were issues with delays on our part as we were experiencing temporary supply chain shortages,we're not denying that. With that being said, here is what I'm willing to do.We will touch up the barely visible marks (2-3) on the underside of his pavilion with the proper lacquer made for that application. As far as the ever-slight indention in the underside of the outside panel (see attached photos, especially the one on the side looking back toward the street), I will give THAT PANEL to *************** for free. I will reduce the price of the pavilion to reflect he is only paying for 4 panels instead of the 5 he received. My only requirement is that **************** writes us a check for the entire balance due once we touch up the cosmetic marks on the pavilion. Also, I will not be bullied into giving him a major discount with his tongue in cheek threat of legal action. 

  Please advise the pictures will not attach to this email- I have forward them over to ********************************* (Senior Operations Specialist) if he will please assist to help us attach them.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18532621
  
  I am rejecting this response because:
  
  I'm not sure that a resolution will be found at this point in time, because now I'm either sincerely concerned about ****************** mental health or maybe he realizes he has to say these things to save face because he messed up. But I'm just appalled by the response I just read. I am able to back up every concern I am making with messages and e-mails. The response I just read (through here) from ************** is full of inaccuracies and halve-truths. I have reached out numerous of times throughout this entire ordeal with minimum response from **************. And I even addressed my communication concern to *************** 
  ************** says that I changed our original agreement not once but twice, but fails to mention how I only changed that agreement because ************** changed (went up on the price that I was originally given) the price, all contracts have been attached to this thread. But of course he has to word things to shift the blame in my direction... So okay lets talk about the second time "I" changed an agreement; now due to the lack of detail that ************** has shared in his response I am genuinely confused about me asking for any down payment back or financing. I'm unsure what he is even referring to at this point. But what I can respond to is that I turned down his jacked-up (new) price for our initial (sunroom) agreement and instead proposed a new idea for my backyard (a patio deck). This agreement as I already previously stated in detail in my previous response consisted of three jobs; demolition of existing roof, concrete, and installation of the new patio cover... Now again ************** is trying to shift the blame to me saying that I am responsible for a major portion of the delay. The first "at least two" delays came from Ramco. But ************** wants it be perceived that I initially caused the delay. I had also made it obviously clear from the beginning that I did not want any manual labor to start too early from the arrival of my patio cover because I have 3 dogs that I did not want to go without shade in my backyard. So if ************** is trying to twist facts and make it seem like I delayed his company from working do to swapping out crew laborers he is lying. I did not wish for there to be a significant length of time that my dogs would go without shade. So as the delays of my patio cover being shipped out kept manifesting, yes, I did discover more reasonable means to have two of the three jobs done from other companies. The decision I made with ************** was discussed prior to any work beginning. So even at this point I put ************** in contact with both of these companies. At any point ************** could have ceased any further business with me but did not and we moved forward. Nothing was done prior to ****************** knowledge. But now that things have blown up he is seeking to try and find blame elsewhere. Not to mention he's leaving out the fact that do to "his" limited storage space he chose to be the reason that the cover wasn't shipped out the last. When the cover did finally arrive by his own sub-contractors they expressed to me that ************** was suppose to look over the cover prior to accepting the delivery. This was due to me pointing out several scratches, I made sure to point out numerous scratches during the installation and once the patio was installed. The patio installation took 5 different spaced out days to be "finished" , if we want to call it finish, (in which I spoke on the scratches each and every time day someone came back out)... yes it's installed but I have a whole panel that has a dent/scratch in it, plus several other scratches that apparently was spray painted over by spray that was not suppose to be used. Something I would have not known if ************** hadn't had said it himself.    
  Then there's the matter of him lying initially about having licensed electricians to come and install my ceiling fans. I asked those very sub-contractors about their business and found out that they weren't even licensed electricians. 
  Now in response to what "he is willing to do";
  He is offering to do the very thing that one of his workers was already doing, using touch-up paint to spray other numerous scratches that were on the underside ceiling of my patio cover. When ************** found out that his worker used a particular spray to spray over several (and I mean several) areas of my ceiling, including the support beams he immediately asked for me to turn over the spray cans that his worker purposefully left for me to use (if any future scratches appeared) and said that those weren't even the cans that should be used. So now I'm thinking like wow, do you know how much spraying he has done with spray paint cans that your now telling me he should not have even used. ************** response was that he would come back and have it sprayed over correctly, but how would he know of all the areas that's been sprayed with the wrong paint? So I don't really trust ****************** words. I feel he's trying to say anything at this point just to get what he wants.
  Not to mention on his last contract he wrote a incorrect date that I did not realize until after he left me with a copy. He falsified the contract, writing a old date (for whatever his crafty reasons are). So I wanted that mentioned as well. The picture of that contract is attached to this thread. 
  In conclusion, my concern is that he is still not responding or trying to own up to my main concern. I NEVER accepted his business to pay in any other form other than financing. ************** allowed for my approved financing to expire to where the lenders he was using aren't approving me anymore (which required for him to run my credit again, affecting it again) so now he's pressuring me like I'm a child saying that I need to update him every week on where I am with my credit. 
  And I'm unsure where this "bully" remark came from. I only stated a fact that I was made aware of by the BBB of what could possibly happen if an agreement wasn't met. I'm the one who feels bullied by being told I have to report to him every week as if he's my credit advisor. Not to mention I felt bullied the last time he came out to my home regarding the contract with the false date on it. He was adamant about not leaving my home until he felt he got some sort of agreement out of me. 
  So as far as what he's willing to do; I don't know the amount of this new price that now consist of 4 panels vs 5. So why would I agree to something without having pertinent details? As well as my biggest concern, "financing"??? 
  Is it really fair to lead a customer/consumer on to think he/she is paying for a project through financing offered by lenders their company is using, just to later find out the company (Ramco) drop the ball and let the financing expire and now expect the consumer to figure it out? When they never agreed to the project if they were expected to pay by any other means than what was agreed on? 
  If ************** isn't able to present a more reasonable offer (showing some genuine accountability), the only option I can think of (if he would still like for us to work it out at this level) is if he drops the price to an amount that I can either one try and inconveniently gather up funds to pay depending on the price or he be prepared to receive monthly payments on the new amount.   
  Sincerely,
  
  ***************************