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            Customer ReviewseFireplaceStore.com

            Fireplace Equipment
            View Business profile
            View Business profileBBB accredited business

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            94 Customer Reviews

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            • Donna R

              04/12/2024

              Our order was sent quickly, well packaged and was exactly as advertised!Thank You eFireplace Team!

            • Jeff W

              04/07/2024

              We needed new gas logs. We priced locally and online. We thought we had found exactly what we wanted, at a reasonable price with another online store. But when we read the fine print, there were some things that were concerning. I then found this site. After some inquiries, I gave them a phone call. The customer service was excellent! They did a price match and we completed the sale. They shipped quickly. We are so happy with our new ************** logs and we had one of the best customer service ever!

            • Lisa W

              03/11/2024

              We had an opening that was 20 high. This was the only unit on the market that had the dimensions that we needed without having to adjust our already tiled entertainment center. Super easy for my husband to install. He placed 2x4 blocks on either side,screwed into the entertainment center opening then screwed the fireplace into the blocks. Took about 45 min to install! Love it

            • Tracey B

              02/26/2024

              : Easy to maneuver website, excellent customer service, received my fireplace doors in perfect condition and 3 days ahead of schedule!

            • Jeanne S

              02/13/2024

              Product was as described, shipment was efficient and everything worked well

              eFireplaceStore.com Response

              02/16/2024

              Thanks so much for the review, ******! Please let us know if we can be of assistance at all.

            • Clayton M

              01/31/2024

              Phone support was great, item was shipped and received in perfect condition. Everything was included with the purchase and directions were provided along with the support information from the site, install was straightforward. Very pleased with the product. Thank you!

              eFireplaceStore.com Response

              02/09/2024

              Thank you, *******! We very much appreciate the review. Please let us know if we can assist with anything at all.

            • Robert M

              01/29/2024

              Could not have been better or easier. High quality, fair price. I am very satisfied

              eFireplaceStore.com Response

              02/09/2024

              Thanks for taking the time to provide a review, ******. If you need any assistance, please do not hesitate to ask.

            • Mary W

              01/21/2024

              Item was as described, arrived on time, instructions were complete and easy to read, and the end product was great. Ordered by phone-they custom design the items for you and it does not increase the price that you see online for a kit. Very happy!

              eFireplaceStore.com Response

              02/09/2024

              Hi ****! Thanks so much for your review. Please let us know if we can be of assistance in the future.

            • Elisa M

              01/18/2024

              the rug came in record time and it's beautiful, just as described.

              eFireplaceStore.com Response

              02/09/2024

              Thank you, *****! We're very happy the delivery arrived so quickly!

            • Chris P

              12/21/2023

              Just awful. They would not complete my order without me submitting personal and confidential information. My credit rating is over 800 and my credit card is working fine. This appears to be a phishing scam for nefarious purposes.AVOID THIS COMPANY.

              eFireplaceStore.com Response

              12/27/2023

              We absolutely apologize for the customer's reaction to our security measures. As a retailer, we have noticed a rampant increase in credit card fraud this holiday season. If our orders department requested more detailed information from the customer, it is because something in the customer's transaction (AVS result, IP address, etc) alerted our fraud detection software. We take security very seriously and again apologize of our reaction was interpreted as an over-reaction.

            Customer Review Rating

            4.57/5

            Average of 94 Customer Reviews

            Contact Information

            5680 E Shelby Dr

            Memphis, TN 38141

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            (800) 203-1642

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2011

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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