Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

eFireplaceStore provides fireplace products and services, including wood burning, gas, and electric fireplaces, inserts, stoves, gas logs, HVAC units, mantels, accessories, and chimney products. The company assists clients with online ordering, product selection through virtual assistants, and support from certified fireplace specialists.

BBB Accredited Since: 4/1/2011

Years in Business: 23

Products and Services

Accessories, Andirons, Ash Buckets, Bellows, Candelabras, Central AC Units, Chimeneas, Chimney Caps, Chimney Cleaning, Chimney Cleanout Doors, Chimney Dampers, Chimney Flashing, Chimney Liners, Chimney Pipe, Chimney Pots, Chimney Products, Class A Chimney Pipe, Electric Accessories, Evaporative Coolers, Fire Glass, Fire Pit Rings, Fire Pit Tables, Fire Pits, Fire Starters, Firebacks, Fireplace & Stove Paint, Fireplace Curtains, Fireplace Doors, Fireplace Gift Sets, Fireplace Gloves, Fireplace Grates, Fireplace Inserts, Fireplace Keys, Fireplace Screens, Fireplace Tool Sets, Fireplaces, Firewood Covers, Gas Logs, Gas Vent Pipe, Grills, Hearth Rugs, Heaters, HVAC, HVAC Parts, Hydronic Heaters, Individual Fireplace Tools, Industrial Fans, Log Holders, Mantels, Mini Split Air Conditioners, Outdoor Fireplace Kits, Outdoor Fireplaces, Outdoor Firewood Racks, Outdoor Living, Patio Heaters, Patio Torches, Remote Controls, Stove Pipe, Stoves, Swamp Coolers, Venting Kits, Wood Cart & Carriers

Business Details

BBB File Opened:
12/20/2010
Business Started:
10/1/2002

Additional Contact Information

Principal Contacts
Mr. Chris Mayatte, President
Customer Contacts
Mr. Chris Mayatte, President
Ms. Amy Epperson
Mr. Kevin Epperson, Complaint Contact
Fax numbers
Primary Fax: (877) 293-4546

Latest Reviews

  • Bryon B

    "They advertise 110% lowest price guarantee but dont actually honor that."

  • Salvatore V

    "I purchased a set of concrete fire logs "on sale" for $209.00, believing they would be compatible with my fireplace burner based on the product description." ... Read full review

  • Jason K

    "Terrible customer service. They dont answer phones when you try to contact them." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.