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Business Profile

Vitamins and Supplements

Purerawzsupplementz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with the company and sent proof of payment 6-17-25. Additional information was requested about the payment, which was then provided (see attached). All communication then halted. After pestering the company via continuous email, messages on social platforms, and phone calls, I received one message via the company's supposed Facebook page 6-30-25 stating that my order would not be fulfilled, fictitiously claiming existence of multiple orders being under the payment (see attached). Only one payment and one order were made. Communication again halted with no discussion of reimbursement or actions needed to receive my order.

  • Initial Complaint

    Date:05/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 10ml vial of product. I was sent a vial that was labeled 20ml but was the same size as a 10ml vial purchased from the same company. I was only able to draw 100 0.1ml syringes (10mls). I shared this information with the company and was offered a replacement of my missing 10mls. They suggested this was possibly user error. So I accepted their offer for a replacement but also sent them a photo of their ‘20ml’ vial next to a standard 20ml vial found in hospitals. I dont understand what is happening with their labeling. Was this product supposed to be 10mls or 20mls? Is it actually just a greater concentration in a smaller vial? Either way i feel like what has happened here is potentially dangerous. Company needs to admit their mistake and re-examine their products and labeling. I may have gotten a greater concentration than purchased (or maybe exactly what i purchased) but what about all of those customers who paid twice as much only to receive half of what they ordered? As a researcher, I need to know I am receiving the correct dose and concentration of these peptides or it ruins the entire study.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to an error with Zelle, I ended up double paying for my order. I requested a refund and sent proof of the overpayment to their support, but have gotten no assistance and have only been told that they will “send it to their financing team.” It has been over a week and I still do not have a refund and have gotten basically no communication from the vendor.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from them back on December 21, 2024. have been constantly contacting their customer support asking for an update on my order, and would keep getting the same answer that it is in the processes of being shipped. a month later on January 20, 2025, asked again and got the same answer. February 02, 2025 requested for a refund and to return my payment through the same way I paid. On February 06, 2025 no confirmation on the refund nor process from which contacted one last time, and no respond nor confirmation of refund. If further evidence is needed, I have saved and filed all emails pertaining to issue.

    Customer Answer

    Date: 02/10/2025

    I have received my refund from them on monday Feb 10, 2025. I appreciate all you  have done to help me with this issue.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was placed on march 14. The total was *******. I have been told that what I ordered is in stock and I've been told multiple times that they would be in contact with the shipping department to find out what's happening with my package. I feel like all the email responses I have got are generic and that nobody is really working to find out what has happened to my almost **** package. Shipping has not updated from the first update which said the shipping label has been created still waiting to receive the package That's what it has said since I got my shipping information on march 15th. I have emailed them daily and just keep getting generic email responses back. I have all the emails but do not know how to attach them to this form

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 15th I placed an order that I had hoped to be here by March 1st as that is when I needed it. On Feb 26th I had realized the shipment still hadn't been fulfilled so I sent an email to inquire about it. They had informed me that my order got mixed up and didn't get shipped yet so I asked if there was anyway we could expedite shipping. They informed me that I could not expedite shipping and that is when I asked for a refund. I was initially told no problem to just supply them with refund information and it would happen. Over the next two weeks they went back and forth with me for different ways to do the refund and then went silent. On Apr 2nd I received an email telling me that my order had been fulfilled/shipped and I would no longer be getting a refund. When I asked why and told them I would prefer the refund they repeatedly said there is nothing else they can do.

    Customer Answer

    Date: 04/02/2024

    ************
    *******************

    This is their information and the website listed on BBB works. It is a company I have received orders from in the past. 

  • Initial Complaint

    Date:03/11/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid approximately ****** *** which I paid on November 17th through 2 separate orders which I can provide documentation of. My first order was in October and never arrived so I emailed them and they said they would send another order and I added more supplements to my second order. When I emailed them they said the packages had been handed over to the Canadian post and they were not responsible even though I paid for shipping insurance.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn’t receive a shipment that the post office marked as delivered but later told me that they put it in the wrong mailbox in my cluster I was in contact with the company for several months trying to get them to understand that I did not receive the item I paid over ******* for a they finally told me to file a claim with the post office and and they would reship I provided the claim number. And they said that i should place another order and they would reship for no charge (I have all the emails proving this! Well they cancelled that orde and when I asked why they said that they reshipped it. Little did I know that the “reshipment” they were talking about is the order that I paid another ******* for while I was fighting with them about the non delivered one. Now they are saying too bad we are not reshipping because you didn’t buy insurance (which I never had an option to buy). This company is a complete scam

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello

    I placed an order on November 22nd and made the payment on November 27th through venmo in the amount of ********** Around that time I placed another order which i received. Total I had two orders, one paid through Veno and one online, i did not get the order that I paid through veno, my complaint is regarding that order.
    Per company's request I send the photo of the Veno payment to their email [email protected]. Order number ********* Company replied and confirmed the payment advising that I would get my order within 5-12 business days.

    I followed up on December 21st stating that I did not receive my order. Around that time the company was giving giveaway for Holidays. The company replied that I was a winner for one of their giveaways and that my shipment was on the way.

    On December 29th I received the giveaway gift but not my order. I sent an email to the company on the same day stating that I did not get my order but got their gift. I also send a photo of what was shipped to me which did not have my order. Purerawz replied apologizing and stating that my order got lost.

    They advised that I place another order and send them the order numbers. Here is what they replied on December 30th.
    "Hi Anna,

    Kindly reorder using the same products from your previous purchase. No payment is required, so please ignore any payment instructions...."

    I followed their direction and placed the orders and sent then the order numbers on December 31st.
    They confirmed on January 2nd.
    I am still missing my order that I paid through Veno. I have been following up constantly and getting the same reply, apologizing for the delay.
    However, on February 12th of 2024 they changed their story and replied stating that I already got this order on December 29th. I realized they're playing games with me, delaying and trying to scam. I want to get refund asap. I have a copy of all our emails, its too large to upload but I can email.

  • Initial Complaint

    Date:01/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order in November, never received the package. After over 20 emails and complaints with them contacting post office, filing complaint they said they would reship and havent. I placed another order on Jan 20 which also hasn’t shipped. They are taking money before shipping….and then not shipping/.

Purerawzsupplementz.com is NOT a BBB Accredited Business.

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