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Business Profile

Medical Spa

Ideal Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Spa.

Complaints

Customer Complaints Summary

  • 1,298 total complaints in the last 3 years.
  • 212 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to ideal image and spoke with a sale consultant, and I also recorded the whole meeting and still have that recording. she lead me to believe that one treatment would show results, then we could decide if I wanted more I paid 2800. and went in to get my chin done on my follow-up app I told them I was not happy that it did not do anything, know they are changing their story, saying they told me id need more, and also they have doctored my chart, saying it says I needed more treatment and that was for the laser on my face, not the cool sculpting and they wrote down cool sculpting. I wanted a complaint filed, and a customer service person named **** called me today saying so sorry I signed a no guarantee paper which they sure don't push while they're trying to get your money. This is shady, and they just ripped me off for 2800. and don't even care. There should be something done about this kind of practice. They are all kind and sweet, wanting to do anything to get your money, then it's too bad. I even told **** that i had a phone recording and nothing like that was said and id be more than happy to send it to her she didn't care

Ideal Image is NOT a BBB Accredited Business.

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