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Business Profile

Real Estate Development

Waters-Edge Properties Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Property manager does not maintain roads as promised. General upkeep of common areas not done. Does not hold other property owners accountable for lawn maintenance as covenants declare.

    Business Response

    Date: 03/09/2023

    White Oak Landing Property

    WOLRM Inc. is the maintenance company for the White Oak Landing Property that collects the fees specified per the restrictions and disburses payments to the maintenance contractors. Last week several loads of rock were delivered to the property and placed on the road surfaces by our road contractor. We have arranged for another service contractor to mow all properties at the end of March. The landscaping work will begin in April as weather permits. The new gates and operating system upgrades will be completed by the end of April. 

    Regards, 

    WOLRM Inc. Mgt. 

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Land from Waters-Edge Properties (Tennessee Land and Lakes) in 2020 in White Oak Landing near Clifton, TN. There are signed agreements for each land purchaser which have multiple maintenance agreements from both sides of the agreement. Tennessee Land and Lakes charges us a yearly maintenance fee of 564.00. That money is to go to maintain White Oak Landing near Clifton TN. Maintenance is for main gate (gated community), road maintenance etc... Property is not being maintained, roads are not paved, main gate has been broken for months and not fixed. Properties are to be maintained at 8" of grass or below at all times and there are many lot owners not being forced to maintain properties as agreements state that both parties signed. Multiple resident complaints to Tennessee Land and Lakes are not being taken seriously and no serious maintenance is being done. Property owners are extremely upset at the treatment they are receiving from Tennessee Land and Lakes with seemingly no place to go for relief.

    Business Response

    Date: 03/27/2023

    White Oak Landing Property
    WOLRM Inc. is the maintenance
    company for the White Oak Landing Property that collects the fees specified per
    the restrictions and disburses payments to the maintenance contractors. In
    February new contractors were brought in to address the outstanding issues.
    At the end of February,
    several loads of rock were delivered to the WOL property and placed on the road
    surfaces by our road contractor. We have arranged for another service
    contractor to mow all properties at the end of March or first of April time
    frame. The landscaping work will begin in April as weather permits. The new
    gates and new operating system upgrades will be completed by the end of
    April. 
    Regards, 
    WOLRM Inc. Mgt. 

    Customer Answer

    Date: 03/27/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    Thank You for the response to my complaint. The residents will watch to see the progress that is made over the next month. If satisfactory progress is not made in the time frame given then I will reach back out to you. 



    Sincerely,



    ****** *********

Waters-Edge Properties Inc. is BBB Accredited.

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