Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife received several random phone calls from this business offering to buy my home. I do not want to do business with them nor is my home up for sale. My wife asked them to stop calling. They keep calling its usually from a different phone number and different person on the line.
Here are the information on the calls and the people who identified themselves as prosource home buyers agents: ************ ****** ****** ******* ************ ***** ****** *******
Business Response
Date: 02/27/2025
Dear Mr. ******,
Thank you for bringing your concern to our attention. At Pro Source Home Buyers, we strive to provide a professional and respectful experience for all potential sellers.
We received your wife's contact information through a YouTube advertisement where she expressed interest in selling her home. As part of our normal follow-up process, we attempted to reach your wife by phone to discuss her request. However, we did not receive a response or any indication that she wished to stop communication until your BBB complaint was submitted.
We sincerely apologize for any frustration this may have caused. Please know that we have immediately removed her information from our system, and you will receive no further communication from us. Our intent is always to assist homeowners who are interested in selling, and we regret any inconvenience our outreach may have caused you.
If there is anything else we can do to resolve this matter, please let us know.
Best regards,
******* ****** ******* * ***
Pro Source Home BuyersInitial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an unsolicited offer to buy my house without any Opt-Out information. It is my understanding Opt-Out information is legally required to be included in unsolicited offers. I want to have my name permanently removed from this mailing list and I want this company to modify their business practice to immediately begin including Opt-Out information on all future mailings to others.Business Response
Date: 10/17/2024
Dear *****,
Thank you for bringing your concerns to our attention. We take all feedback seriously and are committed to complying with all applicable laws and ensuring the highest standards of customer service.
Upon reviewing our records, we were unable to find any instance of contact with you or sending any offers regarding your property. However, we sincerely apologize for any inconvenience this may have caused.
Please know that we prioritize customer privacy and are dedicated to providing transparency in our communication. While we have no record of this particular offer being sent by us, we would be happy to ensure that your information is removed from any future contact lists. Additionally, we will review our practices to ensure that any communications we send include clear and easy-to-understand opt-out information, as required by law.
If you have any additional details regarding the offer you received (such as a return address or other identifiers), we would appreciate the opportunity to investigate further.
Thank you for your understanding, and please feel free to contact us if you have any further concerns.
Sincerely,
******* ******
CEO/Founder
Pro Source Home Buyers
865-234-0427Customer Answer
Date: 10/18/2024
Complaint: 22430223
* ** ********* **** ******** ******** * ********** ******** ** ***** ** *** ** ***** ** **** ******** ****** ************ ** ****** *** ***** *** ** ***** **** *** ****** ** ** ** **** ******* **** ************ *** ****** * **** ********* *** ***** ** * ***** ******* * *****
Sincerely,
***** ****Business Response
Date: 10/21/2024
Dear *****,
Thank you for your follow-up response and for providing additional details about the offer you received. After reviewing our records again, we did find that an offer to purchase your property at **** ******** ****** ************ TN, was indeed mailed to you a* **** ******* **** ************ ***
We sincerely apologize for any confusion or inconvenience this may have caused. While we do follow all applicable laws regarding our marketing practices, we understand your concerns and will ensure that your information is permanently removed from our mailing list.
We take all feedback seriously and appreciate you bringing this matter to our attention. If you have any other questions or concerns, please feel free to reach out.
Thank you for your understanding, and we wish you all the best moving forward.
Sincerely,
******* ******
Founder & CEO
Pro Source Home Buyers
865-234-0427
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