Reviews

This profile includes reviews for Pilot Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pilot Company has 95 locations, listed below.

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  Pilot Company

  5508 Lonas Dr Knoxville, TN 37909-3221

  
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  Pilot Travel Centers

  16921 Halfway Blvd Hagerstown, MD 21740-7891

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  Pilot Company

  1530 Rest Church Rd Clear Brook, VA 22624-1412

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  Pilot Travel Center

  1851 W 400 N Shelbyville, IN 46176-8541

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  Pilot Travel Center

  4403 E State Route 32 Crawfordsville, IN 47933

Review Details

• Review fromCrystel G

  Date: 12/10/2025

  1 star
  while visiting this place, there were no cashiers in the store around 5:45 in the morning I had to search for help. And when I did find some, she walked as slow as possible across the store. Took her sweet old time, trying to scan my items and gave me attitude about the cash I paid with. This experience overall was horrible and I would not recommend this gas station to anyone.

• Review fromTaylor W

  Date: 11/19/2025

  1 star
  I was in this store 11/17/25 between 11:10 am. There was one customer in line. Two working the register. I was at the far register wanting to buy lottery tickets... After the customer finished checking out, the manager and the associate never acknowledged me standing at the register waiting..they looked at me, but never once asked me if I needed help. they were too busy talking to each other and discussing something on the cell phone together... Why are you on your cell phone to begin with.. the 2 more customers walked up, so I thought to myself that maybe they didn't see me... After the 2 customers were finished, another customer walked. I finally said something. The manager REMOVED REMOVED said if you would come to the register we would help you.. I was standing at the register for lottery tickets, REMOVED REMOVED was rude, to be a manager and just ignore a customer when they had absolutely nobody in line waiting, check out two more customers while still being ignored. I worked in retail for 35 years 30 in a management position.. this is not they way you treat a customer, REMOVED tried to make it out as it was my fault that I didn't get helped out... I told him I was going to call corporate. That will be the last time I stop at ANY Pilot to buy anything. I was always taught that you lose on customers over a few dollars, but in a year you just lost hundreds...

• Review fromJonathan L

  Date: 07/17/2025

  1 star
  As a vendor and a customer, I can say since Berkshire Hathaway bought them out it's gone downhill. At least from what I have seen at the local Pilot in Andrews,TX (pilot 1211). The employees all seem more stressed out, constantly which then begins to overspill onto the vendors and the customers. While I have no personal issues with any of the employees, but seeing first hand the way the new corporate seems to operate and dictate things. I can say that I will not support or spend my time or money (apart from the bare minimum that I am obligated as a vendor) with this company moving foward. Thank you for your attention.

• Review fromBrandon S

  Date: 10/01/2024

  1 star
  I pulled into the Pilot store #356 in Shepherdsville, KY at 9:40 pm on 10-1-24 where I had at 8:46 pm had purchased a reservation for parking. I purchased the reservation on the app and is very convenient to all truck drivers when they know the time they have and know that particular Pilot/ Flying J is where they have the time to make it to. I get to the Pilot and initially had friendly solutions from the workers that were on shift at the time. All the spots were filled up but the app still had 4 spots available, there was a driver in front of me with the same issue. The young men on the shift were only able to move one truck that was in a spot that they didn’t pay for and told me to park in a unsafe spot that wasn’t a parking spot and that they would refund me. I didn’t park there for fear of my truck getting hit. There was a pump totally down with a trash can sitting in the isle of the pump. I parked behind it and went in to ask could I park there. The new people on shift at this different time told me no and they could refund me but that’s all they could do. This time of night with no time left to drive a refund is cool but I don’t have anywhere to park my truck for the night. Pilot has a parking reservation service and doesn’t honor the service that they offer. They pick and choose what Pilot has security to patrol the lot so situations like this don’t happen. Example Little Rock, AR. If the service is not going to be honored then do away with the service at all locations or put security at all locations. No in between!!!!! I’m very dissatisfied and spend way too much money every week there to not get a service I pay for. Honor the service or do away with it!

• Review fromMary G

  Date: 08/05/2024

  5 stars
  Pilot is a good place my family and I was on a road trip and we couldn't find a hotel. We found Pilot and parked there the staff was very friendly and kind. I have never been to a gas station where the restroom is clean and fresh. Thanks Pilot for your hospitality that you showed my family and me. Great job keep up the good work.

• Review fromGerald G

  Date: 03/28/2024

  1 star
  I bought a Tide Liquid Detergen to go do my laundry , come to found out their laundry doesn't work, right away went to to the counter to return the Detergen which I no longer needed manager there refused the return claiming company policy. I'm glad their did that as an over the road truck driver I will no longer fuel At pilot, flying J, One9 nor Mr fuel truck stops anymore.

• Review fromNominalLoss

  Date: 03/07/2024

  1 star
  175 to get gas at the pump but didn't even put 15 in..... This company is a scam.

• Review fromRick S

  Date: 01/30/2024

  1 star
  The worst. After you fuel check your app.
  Half the time you won’t get a receipt or points for the stop. Been happening for years.
  Needs to be an investigation or class action suit.
  They are systematically stealing from drivers.
  Since Buffet took over everything has fallen apart.
  Kiosks rarely work.
  The app is a joke
  They have reserved parking but refuse to enforce it.
  Usually half the laundry machines are broken, and employees attitude is just to survive their shift.
  I’ve been a truck driver for 45 years.
  What a shame what has happened.
  Buffet never cared about truckstops.
  He just wanted cheap access to fuel for his trains.
  And even though the old goat has been sitting on a 100 billion for years, he wants customers to donate to charities of his choice so he can take credit and get a big banquet in his honour.
  Shameful

• Review fromJim K

  Date: 11/29/2023

  1 star
  Pilot customer service is the worst. They failed to file a dispute of $200 they took off draft an now they lock the fuel card. The unprofessional guest service say they can’t charge my bank card. Have given up on them but I know some losses somewhere will catch up with them from what they rip off unjustly from people! Have never met such unqualified customer service where people can apply a grade one common sense and take care of unpaid bill. All they need is charge my card, it takes seconds to go through them turn the fuel card on. They wanna take almost a week! I don’t know if this is greed or just luck of qualified personnel! Too many complains out here. Better cards in the market too!!

• Review fromMichael G

  Date: 11/26/2023

  1 star
  The pilot in Sacramento, the 49 er is a disgrace to pilot. I transport rv's and you are not allowed to even pay to park there. Which is probably a blessing, but you are forced to park on a dead end street which says no parking anytime. On both sides of the street. The staff is very rude, and under american! I have been all over the United States and never seen anything like this! HORRIBLE!!!