Important information
- Customer Complaint:Pilot Corporation is headquartered in Knoxville, TN. The company maintains locations throughout the United States. All complaints are processed by this headquarters. Accordingly, this customer experience record includes complaints from all of its locations.
Complaints
This profile includes complaints for Pilot Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
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Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company Name: Pilot Flying J
Location of Incident: Rialto, CA
Corporate Office: Pilot Travel Centers LLC – 5508 Lonas Dr, Knoxville, TN 37909
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Complaint Summary:
I made a paid reservation June 21 at the Pilot Flying J truck stop in Rialto, CA (Confirmation REMOVED When I arrived, there was no available parking, and staff refused to enforce the reserved section or honor my reservation. This isn’t an isolated issue — in fact, 9 out of 10 times this happens at this location.
Other drivers regularly park in the reserved section without paying, and Pilot takes no action. They continue to sell reservations they do not reliably honor, and then just issue a refund if someone complains. This seems like a pattern of false advertising or deceptive business practice — they are selling a “guaranteed” service that isn’t actually guaranteed.
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Desired Outcome:
I am requesting:
• A formal response from Pilot Flying J
• An explanation of how they intend to enforce reserved parking
• Accountability for continuing to sell a service they knowingly fail to deliver. If they cannot enforce reservations, they should stop offering them or clearly disclose that they are not guaranteed.
Business Response
Date: 08/08/2025
Pilot Travel Centers LLC (“PTC”)
is in receipt of the complaint from REMOVED alleging that PTC did not
honor his reserved Prime Parking reservation.
REMOVEDclaims that, on June 21, 2025, he purchased a Prime Parking
reservation at Pilot Store #1328, located at 2325 Sierra Lakes Parkway, Suite
102, Rialto, CA 92377, but, when REMOVEDarrived at the store, his reserved
spot was occupied by another driver. At
this time, REMOVEDstates there were no empty parking spaces for him to
utilize.
PTC recognizes that REMOVED
was unable to utilize the parking spot he reserved at Store #1328 on June 21,
2025. At that time, REMOVEDwas
provided with a full refund. PTC takes
matters like this seriously and we appreciate REMOVEDbringing this to our
attention. Pilot will be sending REMOVEDa gift card, and we apologize for
any inconvenience he experienced during his visit.Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Summary:
Fuel contamination at Pilot Flying J location caused vehicle damage; company refuses to accept liability despite professional documentation.
Details:
On April 25, 2025, I purchased fuel at Pilot Flying J Store #238. Immediately after fueling, my vehicle—a relatively new, low-mileage car—began experiencing performance issues. I took the vehicle to a certified automotive technician, who diagnosed the problem and provided a detailed invoice.
The technician identified the following diagnostic trouble codes:
P0300: Random/multiple cylinder misfire detected
P0171: System too lean (Bank 1)
P0174: System too lean (Bank 2)
Additionally, the technician collected and examined an ECT 2 fuel sample, which was described as “dirty with water and very heavy and absorbs water.” This strongly suggests the presence of contaminants in the fuel system.
I submitted this documentation to Pilot Flying J’s claims department. Despite the evidence, they denied the claim, stating that their internal monitoring systems did not detect any anomalies. However, I believe this was a localized or transient contamination event that may not have been captured by their broader systems.
I respectfully requested escalation or a higher-level review, but the company has continued to deny responsibility without addressing the specific findings in the documentation.Business Response
Date: 07/10/2025
Pilot Travel
Centers LLC (“Pilot”) is in receipt of the complaint from REMOVED regarding the alleged contamination of the fuel system in his vehicle. REMOVEDclaims that he fueled at the travel
center location in Percival, IA (“Store #238”) on April 25, 2025, where he received
an unspecified type of fuel. REMOVED
states immediately after fueling, his vehicle began experiencing performance
issues. REMOVEDhad the vehicle
serviced, where the mechanic informed him that he had received fuel with
supposed contaminants in it. REMOVED
is seeking reimbursement for the repairs and cost of labor to remove the
alleged contaminated fuel from his vehicle’s fuel system, which totals $819.74.
As with almost
all other Pilot locations, Pilot fuel at Store #238 is maintained in
underground storage tanks at the travel center location. These tanks are constantly monitored by a Veeder-Root
monitoring system, which provides readings multiple times each day. Among other things, the Veeder-Root system
constantly monitors our fuel storage tanks for any contaminants, excessive
amounts of water in the tanks, and temperature.
Pilot pulled all Veeder-Root monitoring reports for April 25, 2025, and
none of those reports revealed any contaminants, any water, or any other issues
with the fuel storage tanks. Additionally,
Pilot has not received any other complaints of contaminated unleaded gasoline
(or any other fuel) from that store on that date.
While REMOVED’s
vehicle undoubtedly experienced an unfortunate issue, we respectfully disagree
with REMOVED’s allegations that Pilot’s fuel caused this issue. Our investigation has revealed no facts to support the allegations that Pilot provided contaminated fuel to REMOVED.
Please do not
hesitate to contact Pilot if you require any additional information in
connection with the above-referenced complaint.Customer Answer
Date: 07/11/2025
Complaint: REMOVED
Thank you for the response. However, I must respectfully disagree with Pilot’s conclusion.While I understand that their Veeder-Root monitoring system did not detect contamination, these systems are not infallible and may not capture localized or transient contamination events—especially if the issue occurred at the pump or during a specific delivery window. The fact that no other complaints were received does not negate the possibility of a one-off incident, which is exactly what I experienced.
The technician who serviced my vehicle identified multiple engine codes (P0300, P0171, P0174) and described the fuel sample as “dirty with water and very heavy and absorbs water.” These findings are consistent with fuel contamination and occurred immediately after fueling at Store #238. My vehicle is relatively new, with low mileage, and has had no prior issues of this nature.I am disappointed that Pilot has chosen to dismiss this evidence rather than acknowledge the possibility of a localized issue. I will be sharing this experience with others in the trucking and travel community to help them make informed decisions.
I respectfully request that this complaint remain on record as unresolved.
REMOVED
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have missed a very important event for my career because of the non efficiency of Pilot Flying J Gift cards system.
I have made 3 purchases totaling $210, I was charged, I have received notifications from my bank, but I was only able to receive $10 from Pilot Flying J.
Heading to Minneapolis from New Jersey on April 28, a simple 10 minutes fuel stop turned out to be a night in my truck at one of their locations in Ohio. The only solution the customer service offered was to wait until the morning when the gift cards specialists will arrive at the office.
This issue not only made me miss a once in a lifetime opportunity but it is also going to seriously ruin reputation in the field. I need to be heard about it.
From 2:00. pm until 10:30 pm which is the time I filing this complaint, no solution was found.Business Response
Date: 05/28/2025
Pilot Travel Centers LLC is in receipt of REMOVED complaint. We have reached out to him for more information.
Thank you,
Business Response
Date: 07/09/2025
Pilot Travel Centers LLC (“PTC”) is in receipt of the
complaint from REMOVED alleging that he ordered three gift cards on April
28,2025, and he never received the card numbers. REMOVED claims he made three
gift card purchases totaling $210. He states he received notification from his
bank that his card was charged for these transactions, yet he only received the
$10.00 amount from his purchase.
On April 28, 2025, REMOVEDcontacted PTC’s Guest Services to report that he attempted to electronically
purchase a $100 gift card, a $50 gift card, and a $10 gift card. REMOVEDclaims he never received the card numbers
for the $100.00 and the $50.00 gift cards, which he would receive via email. The
only amount he claimed to have received was the $10.00.
PTC investigated REMOVED claims
and found that he attempted two purchases for gift cards through the website,
one for $100.00 and another for $50.00. Records indicate that the $50.00
purchase REMOVEDmade was voided because the credit card used to make the
purchase could not be verified by our system. PTC notified REMOVEDvia email of
the credit card rejection, and PTC did not receive any money for the
transaction. The $100.00 gift card purchase, however, did complete successfully,
and PTC acknowledged that REMOVEDwas owed a refund, which PTC provided on
June 26, 2025. An email with the receipt for the refund was sent to REMOVEDhat same day. As for the $10.00 gift card REMOVEDclaims he did receive that
a previous balance on his account that REMOVEDrequested be transferred to a
different gift card number. REMOVEDspent that $10.00 at two separate PTC
locations on April 28, 2025 and April 29, 2025 respectfully.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/15/25 amt 2am i reserve a shower online in the shower on the Pilot app. When I went in the store their was a young man stating shower not working. I told the young man the app reserved but ok fine may I have shower credit back. The young man stated NO I have to call in morning. Then I ask for manager and young stated I am the only one here. He was very rude. Then young stated just come on and take a shower. So I followed him to shower. The was no towels. Then I ask him for towels. So then he just handed to me rude! And walked off....then didn't say Bye or anything....I have 3 semi trucks on road....not a huge fleet but should have been treated better....Business Response
Date: 04/01/2025
Pilot Travel Centers LLC ("Pilot") is in receipt of Ms. REMOVEDcomplaint. Pilot takes matters like this seriously, and we have contacted Ms. REMOVEDin order to get more information about her visit, so we could look into her claims.Customer Answer
Date: 04/16/2025
I have never been contacted REMOVED! I do not want this case closed due to that I have never been. Contacted.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid via the app on 3/10/25 for Reserved Prime Parking at the Pilot in Greenfield, IN because I was going to arrive in my truck at 10:30pm and knew there would be no general parking available that late and close to a big city. When I arrived, as I suspected, there were no spots available in general parking, but there were also no spots open in the reserved parking section. When I asked at the fuel desk where my reserved spot was and showed my parking payment receipt, the attendant said she was very sorry but could only offer a refund. She said that management was well aware that trucks were parking in the reserved spots without paying but that the management refused to identify and remove them so that the paid customers could have their reserved spots. I called Pilot customer service only to receive the same response — that corporate would not take responsibility for how on-site managers chose to operate their stores. The attendant offered to find me the nearest parking available but admitted she had no idea if that place would actually honor the “reservation”.
This is not only horrible business practice for refusing to fulfill the customer’s documented purchase but is a hazard to the trucking industry and all travelers — the reason truckers pay to reserve parking is because they know they will arrive tired and most likely out of hours and options to find other parking. Finding out at that time Pilot’s “Reserved Parking” would be better named “Good luck because we won’t honor your parking purchase” is not only extremely disappointing but dangerous to send truckers back out on the road tired and with limited or no legal driving time available.
Worse, the first PFJ parking policy is “no refunds permitted.” Not two days prior I reserved parking in Utah but had to forfeit the payment (as expected) because I couldn’t continue travel due to a snowstorm. Yet in Greenfield, IN PFJ violated their own no refund policy so they would not be required to provide the service.Business Response
Date: 05/08/2025
Pilot Travel Centers LLC (“PTC”) is in receipt of the
complaint from REMOVEDalleging that PTC did not honor his reserved
Prime Parking reservation. Mr. REMOVEDclaims
that, on March 10, 2025, he purchased a Prime Parking reservation at Pilot
Store #030, located at 2640 North 600 West, Greenfield, IN 46140, but, when Mr.
REMOVEDarrived at the store at approximately 10:30 p.m., his reserved spot was
occupied by another driver. At this
time, Mr. REMOVEDstates there were no empty parking spaces for him to utilize.
Mr. REMOVEDcontacted PTC’s Guest Services on March 12, 2025
to express his frustration with the parking situation at our Greenfield, IN
location. At that time, Mr. REMOVEDwas
provided with a full refund and a complimentary reservation for his next
visit. PTC takes matters like this
seriously, and we appreciate Mr. REMOVEDbringing this to our attention. We
apologize for any inconvenience Mr. REMOVEDexperienced during his visit.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I paid $20.31 dollars on december 24th at 2:10pm at One9 #088 4455 king street cocoa FL, 32926.
The gas station charged me $151 and we have called the customer service line more than 4 times and make a claim but One9 fuel has not made any refund yet. More than 2 weeks have passed and I did not get the money back. Nobody is offering a solution.The excuse was that holidays were delaying this process but its January 9th now.
Case number : REMOVED Name: REMOVEDBusiness Response
Date: 01/22/2025
Pilot
Travel Centers LLC (“PTC”) is in receipt of the complaint from REMOVED concerning problems with her bank account after she paid for fuel using
her card at PTC Store #088 in Cocoa, FL.
Please allow this letter to serve as PTC’s response to her complaint.
Ms. REMOVEDalleges that she purchased Twenty Dollars and 31/100 Dollars ($20.31)
worth of fuel from PTC Store #088 utilizing a credit card for payment. It seems that she used her credit card to
initiate a “pay-at-the-pump” transaction.
After the transaction, Ms. REMOVEDnoticed that there was a $151
hold on her account in regard to this pending transaction.
To
initiate all pay-at-the-pump transactions, in order for the transaction to run,
a certain amount is preauthorized at the time the customer’s card is swiped to
ensure the credit card is valid, and that there are sufficient funds in the
account to cover the purchase. No money
is debited from a consumer’s account at the time the card is preauthorized;
instead, that amount is designated as “unavailable” until the transaction is
complete. In this case, Ms. REMOVEDstates that the preauthorization hold issued on her account was One
Hundred Fifty-One and 00/100 Dollars ($151.00).
Immediately
upon completion of Ms. REMOVEDtransaction, PTC’s point of sale
system sent an electronic message to its card processor, a third party, which
then relayed the specifics of the completed transaction to her credit card
company. Upon receipt of this
information, Ms. REMOVEDcredit card company is supposed to release
the preauthorization hold and charge her account with the actual amount of fuel
purchased. Pilot only receives the
amount of money from the actual fuel sale.
The
settlement period between when the customer swipes the card and when the actual
purchase price appears on the account is generally less than twenty-four (24)
hours. From the information that Ms. REMOVEDprovided, it sounds like her credit card company may have taken longer
to remove the preauthorization hold than the typical twenty-four-hour
period. Unfortunately, Pilot has no
control over when the credit card company releases the preauthorization amount.
It
is also important to note that PTC only receives the amount of the
completed fuel transaction (in this case, $20.31) and no other money. PTC denies violating any laws or
authorizing Ms. REMOVEDcredit card company to hold more funds than
she spent on the day of her visit. The
best way for Ms. REMOVEDto resolve this situation is to check with her
credit card company. PTC apologizes for
any inconvenience that she endured as a result of the preauthorization hold.Initial Complaint
Date:12/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Problem Description:
I am filing this complaint regarding unauthorized transactions made using my WEX fuel card (last 4 digits: 0002) at Pilot Flying J locations. These transactions occurred without my knowledge or authorization, totaling $2,609.15. Below are the transaction details:
1. Date: December 9, 2024
Time: 7:42 AM CST
Location: Flying J Store #1009, Jurupa Valley, CA
Amount: $561.83
2. Date: December 10, 2024
Time: 12:29 AM CST
Location: Pilot Store #1328, Rialto, CA
Amount: $1,023.66
3. Date: December 10, 2024
Time: 12:33 AM CST
Location: Pilot Store #1328, Rialto, CA
Amount: $1,023.66
Despite reporting the issue and providing all necessary evidence, Pilot Flying J has refused to refund the unauthorized charges. They cited their Direct Bill Purchase Agreement, which unfairly holds customers responsible for fraudulent transactions.
I am requesting a full refund of $2,609.15 and further cooperation in resolving this matter. This issue has caused significant financial and operational hardship to my business.Business Response
Date: 01/31/2025
Pilot Travel Centers LLC ("PTC") is in receipt of the complaint from Zhaohong REMOVEDalleging that three unauthorized transactions totaling $2,609.15 were made at PTC's travel center locations to his company's WEX account ending in 0002 on December 9, 2024 and December 10, 2024. Mr. REMOVEDstates he has reported these charges to PTC, and PTC is refusing to refund the amount. Mr. REMOVEDhas also requested PTC provide him with surveillance footage related to his claim.
Mr. REMOVEDbusiness, REMOVEDLLC ("REMOVEDTransportation"), has a Direct Bill Purchase Agreement with PTC, wherein PTC extends credit to REMOVEDfor fuel purchases made at PTC's travel centers on credit cards provided to REMOVEDby third party WEX. PTC has not provided any cards or credit to Mr. REMOVEDfor his personal use. Regardless, PTC is unable to offer REMOVEDa credit to its account. Pursuant to the Direct Bill Purchase Agreement Terms and Conditions Section 3.4 (the "Terms and Conditions"), the customer "shall assume all responsibility and be liable to PTC for all unauthorized use or Unauthorized Transactions that occur." REMOVED According to these Terms and Conditions, REMOVEDis responsible for all transactions on its account, including any unauthorized transactions. As such, REMOVEDTransportation's account is not eligible for a credit.
Regarding the request for video surveillance footage, it is PTC's policy not to release footage to customers. Mr. REMOVEDhas indicated that he has filed a police report concerning these alleged fraudulent transactions, and PTC will cooperate with the police should they request any documentation for their investigation.
We apologize for any inconvenience this may have caused REMOVEDTransportation. Please do not hesitate to contact me if you require any additional information in connection with the above-referenced complaint.
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advertised it's on app called store to verify of items lied to waisted gas and time. Staff nasty and rude. Run down nasty insideBusiness Response
Date: 01/13/2025
Pilot Travel Centers LLC is in receipt of the complaint and has reached out to the guest for more information.
Thank you,Business Response
Date: 02/07/2025
We spoke with Mr. REMOVEDregarding his complaint and apologized for any inconvenience he experienced that day. In a good faith gesture, we offered Mr. REMOVED$10.00 in points to be added to his loyalty account, and he accepted. The points were added that same day, and Mr. REMOVEDseemed satisfied with this resolution. Please do not hesitate to contact me if you have any further questions.
Thank you,
Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The large sign out side has a diesel cash price and credit price. I went inside and paid cash the pump charged me the credit price. I went inside and received my change and when I got my change I notified them I was charged the credit price. The woman at the counter told me there was no difference in cash and credit price. When I told her the sign said two different prices she shrugged her shoulders and refused to give me the cash price for fuel.Business Response
Date: 01/13/2025
PTC is in receipt of Ms. REMOVEDcomplaint. In order to look into this matter further, PTC will need more information. We will we try to reach out to Ms. REMOVEDat the phone number provided.
Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hey dear
Date :- 12/03/24
I filled diesel in Oregon store 233 then after my have bigger problems because your diesel has mixing the water that’s why my truck has big problems he show me signs on few miles i need the solutions please call me or email taxt because i pay alot for repairs peterbelt said problem comes up because in diesel has mixing the water.Business Response
Date: 01/13/2025
Pilot Travel Centers LLC (“Pilot”) is in receipt of the
complaint from REMOVEDregarding the alleged contamination of the fuel
system in his vehicle. Mr. REMOVEDclaims
that he fueled at the Pilot travel center location in Oakland, OR (“Store #233”)
on December 3, 2024, where he received diesel.
Mr. REMOVEDstates that his truck began experiencing problems after fueling
at our location and was told by Peterbuilt that the issue was caused by water
in the fuel line. Mr. REMOVEDis seeking Four
Hundred Forty-Nine Dollars and 41/100 (“$449.41”) as reimbursement for the repairs.
As with almost all other Pilot locations, Pilot diesel at
Store #233 is maintained in underground storage tanks at the travel center
location. These tanks are constantly
monitored by a Veeder-Root monitoring system, which provides readings multiple
times each day. Among other things, the
Veeder-Root system constantly monitors our fuel storage tanks for any
contaminants, excessive amounts of water in the tanks, and temperature. Pilot pulled all Veeder-Root monitoring
reports for December 3, 2024, and none of those reports revealed any
contaminants, any water, or any other issues with the fuel storage tanks. Additionally, Pilot has not received any
other complaints of contaminated diesel from that store on that date.
While Mr. REMOVEDvehicle undoubtedly experienced an
unfortunate issue, we respectfully disagree with Mr. REMOVEDallegations that
Pilot’s unleaded gasoline caused this issue.
Our investigation has revealed no facts to support the
allegations that Pilot provided contaminated to diesel to Mr. REMOVED.
Please do not hesitate to contact Pilot if you require any
additional information in connection with the above-referenced complaint.
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