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Business Profile

Auto Transportation

US Star Trucking LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Complaints

Customer Complaints Summary

  • 110 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted a price for a car transport from Florida to NY. Put a deposit down signed a contract. Day of pickup noone called/came for car. I text company, called & went on their website & put my # in for someone to call me w/in an hour. No response. Called Monday am could not get through, left message. My husband called from his number they said they would call him back. Noone did, i finally got through, was told the truck broke down. They would call me back. They never did. Called again & was told the next day a truck works be there. But the price went from *** ** *****. That day was not going to work bc there was noone to meet the trucker. I found another company & they had a truck there in a few hours. They called me tues sm said a truck was coming. I told them the car was gone. Asked for my deposit back. They said no you have to pay.

    Business Response

    Date: 05/08/2024

    Hello dear BBB

    We are sorry for that inconvenience that happened with that customer however we are working on it to resolve that issue as soon as possible 

    We will refund the amount of deposit to the customer 

    Thank you US Star Trucking LLC

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract with US StarTrucking on 3/5/24 , to have a van moved from Chimacum WA to port of Anchorage Alaska for $ ********* This morning , they called me and told me the price was now $ ********. I immediately called my credit Union and froze my Credit Card so they couldn’t charge

    Business Response

    Date: 03/07/2024

    Hello dear BBB

    We did not charge any money from the card of the client and we will not authorize any transaction 

    thank you

    Customer Answer

    Date: 03/11/2024

     

    Complaint: ********


    I am rejecting this response because :

    I have a signed contract from you for $ 1,800.00 and the following day , which was supposed to be the pick up day you doubled the price

    Sincerely,



    Dennis *******

    Business Response

    Date: 03/11/2024

    Hello dear BBB

    We offered an exact price to the customer to ship his cars but we did not charge more and the was just an offer

    thank you

  • Initial Complaint

    Date:02/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 1st encounter with this company was Oct 29, 2023. We needed a car shipped from Mass to Disney to our daughter who was working there. Unfortunately, we didn't know how the "Trucking business worked". Mark was our rep. at that time. We were given a price then, that increased after signing the contract. He said because of the "Snow birds" trucks were in high demand. Our daughter needed the car, so we gave in. Fast forward to Jan. 20, 2024 for a return trip back. Our rep was Lucas. He gave us a price for being a repeat customer. We set the price and date. Her car was picked up on time by the transport co. on Tues Jan 30. On Fri Feb 2, I called Lucas for ETA and it happened again, He said he would need to increase the price, he gave a bunch of stories and when I refused to pay more, he got upset and told me I didn't understand the trucking business. I told him. there is NO CONTRACT that increases after a set price. If there was to be any increase it would be coming from their side. I told him, I am on a recorded line and I am telling you, you will not get another cent from me. Your company has done this twice to me, but not this time. He hung up and blocked my number. We met the transport truck for pick up. No problems, but he looked at the cash $$ and said its short $$. We explained what happened to us BOTH times. He understood and called them. After his phone call, they told the driver they would give him the extra ***. owed. They had to send him an email stating they would pay the balance.

    Business Response

    Date: 02/06/2024

    Hello dear BBB

    We have checked that order and for that load driver asked higher price than we expected due to the low season.

    thank you

     

  • Initial Complaint

    Date:02/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a quote on January 25, 2024 to have my vehicle transported. I received the quote and decided not to accept. I told them this multiple times and requested they please stop contacting me but they told me no and continue to harass me. I just want them to stop, it's unnerving me, but they won't listen. I attached pictures of the quote and my several requests for them to stop and also their answers of no.

    Business Response

    Date: 02/02/2024

    Hello dear BBB

    We are sorry for that inconvenience that customer is receiving follow up texts however we will remove his information and he will not receive any messages from our company

    US Star Trucking LLC

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to pick up our truck from Benson, Arizona to deliver to Palmdale, California with the promised to be deliver in 3 days. They Pick up the truck on 01/02/2024 at the mechanic shop. Contract price was **** * They been calling asking for more money and since we are seniors they've been using scare tactics so far we have sent them ******. We have not received our truck which is loaded with ******* in merchandises. Now we feel that they'll are never going to give us our truck. We do not know what to do in this situation and seek for the BBB to guide us and help us.

    Business Response

    Date: 02/02/2024

    Hello Dear BBB

    We checked our system and we do not have the order of that customer . They might worked with scammers but not with us star trucking 

    thank you

    Business Response

    Date: 02/06/2024

    Hello dear BBB

    We saw the file that attached by client however that is not the contract at all that is only copy of the quote

    thank you

    Customer Answer

    Date: 02/12/2024



    Complaint: ********



    I am rejecting this response because:

    The quote has been verified,  your company pick up the truck. You haven't delivered the truck as we agreed upon. It's saddest me that you took advantage of elderly people and now is a little too late that I found out that your company did the same thing to other clients. Please resolve this issue and return my truck.  

    Call me at ************ to resolve this. 



    Hector *******

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was quoted a price of **** to transport my son‘s car to college. I signed the contract and I thought everything was OK the next day I was told that I would have to pay another hundred dollars to have his vehicle transported, very unprofessional as I asked several times if there will be any additional fees, and if this was a concrete amount, and I was told yes, but the next day I was forced to sign another contract with a different price to get my son’s car to where it needed to be very disappointed and I was lied to as I asked if there were any different fees that would be applied, or if my rate would increase

    Business Response

    Date: 01/24/2024

    Hello dear BBB

    we are sorry for this inconvenience unfortunately it is the low season that we might not be able to hire a driver for agreed amount .However we offered a driver to the client and they after that we booked for them.

    US Star Trucking LLC

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: paid ******* deposit on 11/20/2023.
    US Star Trucking to pick up my car to transport from Phoenix, AZ to Sturgeon Bay, WI on 12/12/2023.
    US Star Trucking did not call or respond to transport my car on 12/12/2023.
    I had to find another transport my car and paid more money.
    To date US Star Trucking has not responded or refunded the ******* deposit.
    I have called multiple times and have not been successful.

    Business Response

    Date: 02/02/2024

    Hello Dear BBB

    We checked that transaction and customer paid the reservation to private account not to our company since according to the contract he had to transfer the money to our business account.

    US Star Trucking LLC

    Customer Answer

    Date: 02/02/2024



    Complaint: 2*******



    I am rejecting this response because: US star trucking representative instructed me to send the deposit to the outside Zelle account.  Afterwards, the representative confirmed my reservation.  See the original attached documents.

    I recently spoke with the US star trucking manager and he stated that the same thing happened recently to another customer.  They told me they cannot refund my deposit and I should request from the external party.

    See attached email where US star trucking owner or manager stated that my car was ok to ship in December.  I called the company many times to confirm my car shipment but no one called me back or answered their phone.

    This company is fraud.  They are referring to the contract signed and Item #11 saying they are not responsible if a customer sends a deposit to outside their organization.  This is not my fault and they should pay me.


    Sincerely,


    ***** ******

    Business Response

    Date: 02/02/2024

    Hello Dear BBB

    We explained to the customer that we are not responsible if customer pays the reservation to personal account 

     

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    US Star Trucking is a vehicle transport aggregator located in Tennessee. They alleged they were the driver/trucker in original conversations, yet they were jumping an agreement with another company.
    It was agreed to pay a fee of ******* ***** ** *** ******** **** ** *** *************r) upon delivery. It was agreed the vehicle would be pickup in California Tuesday 10 January 2024 and delivered to Ogden, Utah.
    Transport was not provided on the date in question. Contact with the company revealed they are an aggregator. The conversations with them also indicated US Star Trucking's contract driver wanted more money than was agreed. When they were informed I would not pay additional fees, the company representative made excuses about there were no available drivers at that price. The representative then stated this was a "special transport" by the driver. He was informed that it was not my responsibility for the driver making a special trip, that an agreement was made for an agreed upon price. Any additional fees would have to be paid by US Star Trucking.
    When asked to speak to Management the phone was disconnected. Subsequent calls have been routed to voicemail.
    Attempting to contact the company directly has failed as the "number is not in service" prompt is provided by the phone company.

    Texts and agreement can be provided.

    Business Response

    Date: 01/24/2024

    Hello dear BBB

    We are sorry for that inconvenience that happened with that order . However we did not charge any money from the card of the customer .

    US Star Trucking LLC   thank you

    Business Response

    Date: 02/12/2024

    Hello dear BBB

    We are sorry for that inconvenience that happened with this customer however it is a road business and no one can give a guarantee beforehand . We will work on our mistakes and try to solve all issues.

    thank you

    Customer Answer

    Date: 02/13/2024



    Complaint: ********



    I am rejecting this response because:

    The apology is unacceptable and late in coming.  It does not address the issues of breach of contract, mis-representation, etc.  Legal procedures have been initiated.




    Sincerely,



    Frank *********

  • Initial Complaint

    Date:01/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an inquiry about services on or around December 8 2023. I received a text from the company and replied stop to it. Over the next several weeks they continued to text me even after I replied “STOP”. I called them at one point and told them to please remove me from their text list and someone said they would but I am still receiving the same text message over and over again.

    Business Response

    Date: 01/05/2024

    Hello dear BBB

    thank you for informing us about this issue that our agent made. We will remove the rerquest of client from our system and they will not get any further texts or calls.

    thank you

    Us Star Trucking LLC

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online searching for a company to transport my car from Boston to Alabama after speaking with several companies I went with US Star Trucking because they gave me the better price. I paid $150 deposit and the balance was to be paid to the driver once he delivered. My car was picked up December 1 2023. They called me and gave me the driver’s name and number. The following morning I received a text from the driver saying he needed $400 to fix his truck. I’m not responsible for repairing his truck. The the guy from US Star trucking called and said I needed to pay the 400 or the car wouldn’t be delivered. I asked them to just leave my car and I would come get it. The guy from us star said that the driver would crash my car if I didn’t pay. Then he texted me back and said the driver was going to Alaska with my car. At this point I know I have been scammed and probably never see my car again. Now I have to file police reports to see if I can get any justice. I would advise people to stay away from then because they are shady people.

    Business Response

    Date: 12/04/2023

    Hello dear BBB

    We need order number for that shipment then we can check it since we could not find any information about this customer.

    US Star Trucking LLC   thank you

US Star Trucking LLC is NOT a BBB Accredited Business.

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