Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I hired a broker to arrange transport for my vehicle from Texas to Washington. I later discovered that this broker was a scammer who impersonated a client, used a false name and delivery address, and dispatched a legitimate trucking company (US Star Trucking LLC) to pick up my car under false pretenses.
  
  My vehicle was picked up by US Star Trucking based on this fraudulent dispatch. I didn't sign any agreement with the company and was unaware of their involvement until the transport was completed. Once the vehicle arrived, the company demanded payment of $1,450 to release the keys and refused to acknowledge that I did not owe the money, even after admitting that the contract was fraudulently created. Instead, despite knowing of this fraud, they continued to assert that I owed payment of at least $300 to compensate for the driver's time (and that, to recover the car I would need to pay the full $1,450) or alternatively, sign documents to close the matter. When I refused, stating I did not wish to pay these funds, they stated they would open a case and contact the police.
  
  Upon learning my name through the phone conversation, they also asked me to sign a new order that listed me as the shipper, with a $2,500 charge, which I declined. They continued calling persistently, urging me to sign this order and claiming they would not request payment from me and would leave me alone afterward. However, this contradicted the new order itself, which showed a $2,500 charge for me to ship the car to their location.
  
  I have since filed a police report, informed the company in writing that I did not authorize the transport or sign any agreement with them, and requested written confirmation that I will not be held liable. They have still not responded.
  
  I am not disputing the carrier’s involvement in good faith, but rather their refusal to acknowledge a fraud-based contract and their attempt to assign liability to someone who didn't authorize the transaction.

  Business Response

  Date: 06/18/2025

  Hello dear BBB

  For this order we did not charge the customer but he paid to the driver himself

  Business Response

  Date: 06/25/2025

  Hello dear BBB

  This happened due to the high price on the market

  Customer Answer

  Date: 07/02/2025

  Unfortunately, this does not respond to my complaint at all. It also does not acknowledge my request for a confirmation that since the car is in their possession, I am not responsible for fees, expenses, or other liabilities. This is not a good faith response to my complaint.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted 1200 originally then bait and switch. Offered at 1600 then after I pressed them to resolve the issue they deducted 50 for their commission. So told me they would pick it up then claimed they don’t do that distance. Severely underestimated their abilities to scam people

  Business Response

  Date: 06/18/2025

  Hello dear BBB

  We are sorry for that inconvenience that happened with our customer and it occurred due to the increasing the price by drivers

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: ********
  
  
  I am rejecting this response because:

  Working on it made me go elsewhere. Which increased my cost due to this company not fulfilling the job in the first place 
  
  
  
  Sincerely,
  
  
  ******* *********

  Business Response

  Date: 06/30/2025

  Hello dear BBB

  We are just broker not a driver that is why sometimes we cannot control the price of the market

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US STAR TRUCKING does very bad business and i urge anyone shopping for vehicle transport services to stay away from this broker. Just like every other review, the price was $150 higher on delivery then it was when picked up. Contacting the brokerage is a nightmare, and every detail was repeated relentlessly to ensure clarity on the deal. They did fix the issue by taking care of the additional payment with the truckers and i appreciate that however, this all could have been avoided by accurately assessing the shipment and charging accordingly. I wont be using US STAR TRUCKING again. It seems like many people were scammed and I was lucky - STAY AWAY. Do not enter a contract with these people.

  Business Response

  Date: 06/30/2025

  Hello dear BBB

  that happened due to the high market price

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the way this company has conducted business is shady and disorganized - pricing and payment methods reflect just that. 
  
  
  
  Sincerely,
  
  
  J P

  Business Response

  Date: 07/08/2025

  Hello dear BBB. 
  We are sorry that customer experience with our company was stressful. This particular issue happened because of our billing department minor tech issue ,we will make sure these kind of mistakes will not be repeated.
  Issue with payment was resolved. We assume this was a review not complaint. 

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the week on 19 May 2025, I contacted with US Star Trucking LLC to inquire about having my vehicle transported from ******* ** ** *********** **.
  US Star Trucking LLC quoted me a price for $250, with pick-up on 27 May and delivery on 28 May.
  I signed a contract on for the transport on 23 May 2025.
  On Tuesday, 27 May, I drove approximately200 miles to meet US Star Trucking LLC in ******* ** so that I could oversee the loading of my vehicle. When I arrived at the agreed upon pick-up location, I called US Star Trucking LLC to confirm that everything was all set, and the vehicle was ready for pick-up. During this phone call, ***** from US Star Trucking LLC, informed me that he would not honor his contract, and wanted $575 to do the job. I was in shock and disbelief that the company would renege on a signed contract, demand more than double what they quoted me and tried to extort additional funds, thinking I was desperate and had no other options. ***** made these demands while on speaker phone, and his demands were overheard by employees of the dealership (employees not known to me). We were all stunned at *****'s demands as well as his unethical and unlawful behavior.
  I informed ***** from US Star Trucking LLC, that he had a signed contract for a specific price and that if he couldn't do the job for the agreed upon price, I would not do business with him. He refused to honor his contract and I decided to end the call and not do business with such a corrupt and unethical business.

  Business Response

  Date: 05/28/2025

  Hello dear BBB

  We are sorry for that inconvenience that happened with that customer since the market price is very high at this moment  and it is up to the drivers to set up the final price

  thank you

  Customer Answer

  Date: 05/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The reply is completely non-responsive and did not address a single issue raised in my complaint.  I had a signed contract with an agreed upon price with US Star Trucking.  They provided the price quote that I accepted.  It was up to US Star Trucking to negotiate a price with a driver and provide me with that price.  Instead, they did the classic (and illegal) "bait and switch".  They quoted me a low price, signed a contract for that price and then tried to extort additional money when they thought I was desperate for their services. I have contacted **** ****** ******** ******** ********* ******* *** ******** *******t to investigate US Star Trucking and their actions in this matter. 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 06/06/2025

  Hello dear BBB

   it takes time to address the issue and our company is not bait and switch

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with the business to transport my vehicle for $550. The day before it was supposed to be picked up, they told me it was not possible for $550 but that I had to pay $850. By that time, I had arranged personal travel, family, and friends to coordinate the pickup and drop off. This was on 17 May 2025. I had no choice given the timeline but to agree to the more expensive price after I had arranged everything. They were two hours late on pickup. Then, I was given a day and a half window in which I had to be available for delivery. I was given 40 minutes notice of drop off. Then I had to pay via Zelle directly to the driver, which felt like a scam.

  Business Response

  Date: 05/20/2025

  Hello dear BBB

  we are sorry for that inconvenience that happened with our customer since it was the market price and all drivers requested more than we agreed .

  Business Response

  Date: 06/06/2025

  Hello dear BBB

   We will contact to the customer soon

  Customer Answer

  Date: 06/09/2025

   
  ********** ********
  
  
  
  I am rejecting this response because: it has been multiple weeks and I have not received a single contact outside of this mechanism. This is another indicator that they are not being honest. 
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract to ship a car from south carolina to my home om5/15/25 for $1100..On the 16th
  **** ******** of trucking co mentioned Shipping to Las vegas , So this mmorning the 20th he txt me about ready to ship ? I asked hip to commit in the txt to ship the car to Mesquite in the txt so I would have a record of said . or else I would not let him pickup the car and would look for another shipper. Hw would not commit to ship to Mesquite! I called another shipper he checked shipping records. Tellscme that Us Star trucking has changed my contract from $1100 to $1285. He it a
  Classic bait and swiich. He said I had to get them to cancel the contract or it block his ability
  for him to deal with me. I tried with no success.****** * *** *******

  Business Response

  Date: 05/20/2025

  Hello dear BBB

  We are sorry for that experience that happened due to the high market price

  Customer Answer

  Date: 05/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired US Star Trucking LLC to ship my 2012 Ford Fusion Hybrid. **** said he would be able to do it without my keys and I signed a contract Tuesday May 13th 2025. He did not complete the job on the day we agreed to. Than he had me sign an additional contract where he spiked the price due to the car not having keys although I told him upfront I did not have to keys. He again told me he would have it done on Thursday May 15th multiple times (I have all messages saved) Him, the driver he hired and the secretary at the company that was hired by US Star Trucking LLC did not complete the task as promised and provided poor customer service. The driver damaged my car door. I have text messages and photos of the lies and damages. I am asking for the money I paid to be refunded, compensation for the damage they did to my car, compensation for lying to me, wasting my time and violating two contracts and the overall disrespect and emotional stress the whole ordeal put me through. **** made multiple false promises, violated two contracts, and did not perform the services he promised.

  Business Response

  Date: 05/19/2025

  Hello dear BBB

  We will refund the reservation amount which is charged from the customer

  thank you

  Customer Answer

  Date: 05/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint I* ********, and request that the refund be processed immediately. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late March 2025 I contacted US Star Trucking to arrange for them to ship a car from Connecticut to Vermont. The agreement was theywould pick the car up on May 1 and drop it off the same day. They contacted me on April 30 stating They had a driver available at that time and if it was OK to pick the car up on April 30. I said yes butunfortunately the driver never showed up. They then said the driver would show up on May 1 but again the driver never showed up. I explicitly indirectly told them that I needed the car delivered no later than the evening of April 1 because I was leaving the country that evening they agreed. As noted the car was never delivered so I requested a full refund of my deposit. They refuse to pay it. Therefore, I am out $200 without ever receiving any services.

  Business Response

  Date: 05/05/2025

  hello dear bbb

  our company already refunded the charged amount 

  Customer Answer

  Date: 05/05/2025

  Please cancel complaint the company refunded my money. Thank you. 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past, I successfully used this service to deliver my vehicle while stationed overseas, which led me to trust this company again to transport my vehicle upon my return to North Carolina. Unfortunately, my recent experience was disappointing and unacceptable.
  On 3/28/2025 I signed a contract with your representative, ****** ***** for a $500 deposit and $800 COD. *** **** contacted me multiple times via phone to encourage me to sign the contract, which I have documented. However, after I signed, he unilaterally booked a driver for an additional $300 COD and increased the deposit by $20, without my consent or prior notification. Furthermore, there was no amended contract provided, as required by Line 2 of our agreement, which states that modifications must be made in writing and signed by an authorized officer of US Star Trucking LLC.
  Despite my immediate objection to the unauthorized changes, *** **** scheduled the driver without my permission and later stated he would find another carrier. However, he never followed through and instead insisted the original arrangement was final, offering minor discounts for future services, which I declined. His communication was both unprofessional and disrespectful; he even accused me of lying during a subsequent call.
  I attempted to resolve the matter amicably by sending multiple emails to your company, but received no response until I mentioned filing a complaint. When I did finally receive calls from Andrew and another representative named James, both hung up on me mid-conversation, which I find highly unprofessional (one of these calls was recorded).
  Additionally, there was no Bill of Lading provided at either pickup or delivery. This lack of proper documentation is a serious breach of industry standards.
  Given the numerous breaches of contract and the unacceptable handling of my concerns, I am requesting a full refund of my $520 deposit in accordance with Line 23 of the contract. I have retained all communications.

  Business Response

  Date: 04/28/2025

  Hello dear BBB

  We checked this order and the customer signed the contract accordingly after the confirmation we charged the agreed amount

  thank you

  Business Response

  Date: 05/19/2025

  Hello dear BBB

  We are working on it with our support team 

  we will let the customer know about it

  thank you

  Customer Answer

  Date: 05/27/2025

  * **** * ******** ** *** ** ***** **** **** **** ** **** ******** *** ********* *** **** **** **** ******* ** ** ****** *** * ***** **** *** ******** ** ******* * ** *** ********** *** **** **** *** ****** ** ** ********** *** ****** *****

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  horrible, dishonest, sent a non-compatible truck, lied to the driver saying that when unloading I would have a fork lift, lied to me about prices, stopped responding to problems with the load I DO NOT RECOMMEND, DISHONEST COMPANY

  Business Response

  Date: 03/27/2025

  Hello dear BBB 

  We are sorry for that inconvenience that happened during the shipment due to the driver

  thank you