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          Find a Location

          OTR Mobile has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • OTR Mobile

              2114 E Fairview Ave Johnson City, TN 37601-2858

              BBB Accredited Business

            Business ProfileforOTR Mobile

            Internet Providers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.12/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            44 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/22/2022

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            OTR Mobile is a leading provider of mobile internet in the US and more than 100 countries. 

            Products & Services

            OTR Mobile offers cellular hotspots and plans to customers in rural areas and provides international plans to those traveling abroad. 

            Business Details

            BBB File Opened:
            2/6/2019
            Years in Business:
            5
            Business Started:
            6/1/2018
            Business Started Locally:
            6/1/2018
            Accredited Since:
            6/22/2022
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            10:00 AM - 7:00 AM
            T:
            10:00 AM - 7:00 PM
            W:
            10:00 AM - 7:00 PM
            Th:
            10:00 AM - 7:00 PM
            F:
            10:00 AM - 7:00 PM
            Sa:
            10:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. Chris Rodriguez, Owner
            • Carolyn Howard, Communications Manager
            Contact Information

            Principal

            • Mr. Chris Rodriguez, Owner

            Customer Contact

            • Mr. Chris Rodriguez, Owner
            • Leighann Wiggins, Account Manager

            Customer Complaints

            44 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/19/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I became a customer of OTR Mobile in the fall of 2022. The service speeds were grossly exaggerated and I experienced constant service drops. I called customer service repeatedly throughout the fall and winter of 2022. I was advised to purchase additional equipment, specifically a booster. I followed their advice with no improvement in service. When I cancelled my service plan the representative admitted that the issues I'd been having were from a known issue. This known issue was concealed during all of my support calls, I was strung along for months and only when I cancelled my service was a solution offered up. This is intentional deceit & fraud.
            Read More

            Customer Reviews

            17 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda B

            06/02/2023

            A month ago, I tried their 15-day trial. Before I tried it, I said I was interested in 5G. I was told they did not have 5G, but one of their Modems was 4G but connected to the major carriers. So I ordered it on their 15-day trial. I had to pay $211 for the initial modem and service. After traveling in 5 different states and not being able to even open an email Within the 15-day trial, I talked to JVincent and he said I would receive a refund after I mailed the modem back. My refund was $80.50 and I had to pay to mail the modem back. A month later they offer 5G. Watch out. My opinion is this company is a rip-off. My 15-day trial cost me $131 plus shipping it back. Be careful people.

            Local BBB

            BBB of Greater East Tennessee

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