Business Profile

Collections Agencies

Automated Collection Services, Inc.

BBB Accredited Business A Rated by BBB

Important information

Customer Complaint:
The business indicated they would like to speak with consumers before complaints are filed with BBB. Consumers are asked to contact prior to filing a complaint with BBB: Eric Burgos, Administrative Services Supervisor at 877-483-5751. It is not a requirement to contact a business prior to filing a complaint with BBB.

Complaints

This profile includes complaints for Automated Collection Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company likes to call the wrong number and harass I got a cell phone and the person they're trying to collect from had the number and I keep trying to tell him they're reaching the wrong number and the guy was rude is all out h*** saying he will continue to call and harass me even though this person doesn't own this number anymore **********
Business Response
Date: 11/15/2024
My name is **** ******, I am the Vice President of Compliance for Automated Collection Services, Inc. (ACSI) and I have been asked to respond ****** Baldwins complaint. With the information provided, we are not able to find an account for a consumer named ****** ******* nor are we able to locate his number ************ in ACSIs system. Additionally, we were not able to find any instance of anyone from Automated Collection Services, Inc.dialing the same telephone number. Therefore we believe this complaint was forwarded to us in error.

Thank you for the opportunity to respond to this complaint.

**** Burgos
Initial Complaint
Date:10/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive never heard of this company or spoke to them while I had identity theft issues out of nowhere they have appeared on my credit report dropping my score 60 points yet I have zero idea who the company is and cant recieve any answers from them either. This is a scam.
Business Response
Date: 11/04/2024
My name is **** ******. I am the Vice President of Compliance for Automated Collection Services, Inc. (ACSI) and I have been asked to respond to Ms. ****** ***** ******* complaint. ACSI has completed its investigation, and the results are as follows.
Ms. ***** ******* account was placed with ACSI for collection on September 09, 2020, by ACSIs client Nashville Fire and EMS, with a balance of $689.00. On October 5, 2020, ACSI mailed its initial collection letter to Ms. ***** ****** at her last known address: ******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to ACSI by the ********************
On March 25, 2021, ACSI reported Ms. ***** ******* account to the three national consumer reporting agencies (Experian, **********, and Equifax) (****) with permission from our clients, ************** and ***. On October 6, 2021 and June 26, 2024, ACSI received disputes forwarded by the **** on Ms. ***** ******* behalf. After investigating Ms. ***** ******* claims, ACSI responded to each dispute by updating her tradeline to disputed indicating the disputed information was correct. ACSI is unable to remove this trade line from Ms. ***** ******* consumer reports, as it is ACSIs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that ACSI report complete and accurate information to the *****
In order to complete the identity theft review, Ms. ***** ****** must return the completed identity theft packet attached to this complaint along with the necessary supporting documentation: the signed and notarized identity theft affidavit, a copy of the police report of this identity theft and a color copy of her state-issued ID. Ms. ***** ****** can either mail this information to: ACSI / ***************************************
We welcome Ms. ***** ****** to contact our office and speak to a manager at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
Thank you for the opportunity to respond to this complaint.
**** ******
Initial Complaint
Date:10/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with 05 SOUTH BUFFALO SPRINGS ANIMAL H, I do not have a contract with ACSI-DM1, they did not provide me with the original contract as i requested
Business Response
Date: 10/09/2024
My name is **** ******, I am the Vice President of Compliance for Automated Collection Services, Inc. (ACSI) and I have been asked to respond ****** Winfields complaint. With the information provided, we are not able to find an account for a consumer for ****** ********. Furthermore ACSI doesnt not have a business relationship with *************************************, therefore we believe this complaint was forwarded to us in error.

Thank you for the opportunity to respond to this complaint.

**** Burgos
Initial Complaint
Date:09/20/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S. Code 1681 (5) Treatment of inaccurate or unverifiable information(A)in general it, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the Information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-promptly delete that item of information from the file of the consumer, or modity that item of information, as appropriate, based on the results of the reinvestigation; and ipromptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.
Customer Answer
Date: 09/25/2024
Recently, I did an investigation on my credit report and found several items on there to be inaccurate.

Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency

prepares a consumer report, I shat tollow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.

15 U.S. Code 16811(5) Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and il) promptly notity the furnisher of that information that the information has been modified or deleted from the file of the consumer.

Please remove the following items from my credit report, immediately:

Accounts

1. ABC, Account#: ********* This account is being reported inaccurately, please remove this trom my crect report tamed lovely
Business Response
Date: 10/10/2024
My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ******* ******** complaint. **** has completed its investigation, and the results are as follows.
Ms. ******** account was placed with RDAC for collection on May 09, 2024, by RDACs client Promenade at ********, with a balance of $6,397.67.On May 10, 2024, RDAC mailed its initial collection letter to Ms. ******* at her last known address: ********************************************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
On June 25, 2024, **** reported Ms. ******** account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Promenade at ********.
**** has attached copies of Ms. ******** final account statement and signed lease agreement to the response, per her request. Please be advised as of October 8, 2024, RDAC has not received a prior request for information by Ms. **************
We welcome Ms. ******* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
Thank you for the opportunity to respond to this complaint.
**** ******
Initial Complaint
Date:08/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ACSI has been HARASSING me by repeatedly calling AND delivering a text message that appears to be nothing but pure SPAM. This has been persisting for literally months. Other than a suspicious link, the words are identical every single time. The message reads as follows:"This message is from ACSI, a debt collector. Contact us at ************ or online at (XXXXX) Reply STOP to end." For startersYou want WHO to contact you about WHAT? Is this a phishing attempt? And do you expect me to click this shady-looking link? This is 100% unsolicited!I have NEVER heard of this company until this ongoing episode. I DO NOT owe a debt now and I plan to NEVER have one in the future. Plus, what sort of reputable company conducts this sort of practice? Imagine my horror and disbelief to discover that this is an actual accredited company!This has come from MULTIPLE numbers, none of which are identifiable on the screen. I have gotten this message THIRTEEN times from ONE NUMBER ALONE. Once, it appeared on my phone TWICE within a THIRTY MINUTE PERIOD from TWO separate numbers.Plus, they are CALLING! The voicemail says basically the same thing as the text, with NO information as to why they are calling.FYI, we have screenshots of these incidents, so dont deny it. I've attached just a couple of examples.I have already tried the following:A: Ignoring the messages/Blocking the messages (Only to have them start coming from another number)B: Reporting them to Scam Tracker MULITPLE times (But apparently it is OK for a company to harass someone as long as they are accredited with the BBB)Im to the point of having to change numbers. I am positively at my wits end, and I expect this to cease IMMEDIATELY!!!
Business Response
Date: 08/09/2024
Automated Collection Services, Inc. (ACSI) has searched its records for an account for ********************* in ******* and was not able to find a record under this name.
In the course of this investigation, ACSI searched for the number ************** provided with this complaint, **************. That number was associated with an account, but not under **************** name. This is the first communication received from anyone indicating that this number belongs to *************. We have now removed it for our records and ************** should not be receiving any more communication from our office.
Thank you for the opportunity to respond to this complaint.
Customer Answer
Date: 08/09/2024

Complaint: 22108404

I am rejecting this response because:
So, due to your companys incompetence, you have been harassing my phone for months? YOU DIDNT EVEN HAVE A NAME, YET YOU WERE BOMBARDING MY PHONE ANYWAY??!! This is TOTALLY, POSITIVELY, UTTERLY UNACCEPTABLE! So you just say Oops, our bad, and think I will be OK with this? When I didnt call back THE FIRST THIRTEEN TIMES, did you not get the hint that this might just be a wrong number?? You need to train your staff on how to match a number with a name. Even if this communication had been legitimate,this is NOT the way to conduct business! Sure, you claim that my number has been removed, and you claim that I will not be hearing from you again, and I will have accept that because that is what I requested. But I UNEQUIVOCALLY, UNAPOLOGETICALLY WILL NOT be withdrawing my complaint from ACSI!
Thanks to the Better Business Bureau for the opportunity to respond.

Sincerely,

*********************
Initial Complaint
Date:04/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in active no assets chapter 7 bankruptcy case. This debt has been placed on my credit report. All creditors were given the opportunity to attend a 341 meeting. No one answers the phone when I call. The voicemail is full. They are in violation of federal bankruptcy law.
Business Response
Date: 04/22/2024
****************,

Please be advised that this account was previously closed and returned to our client, City of Mobile Fire and *********** and Automated Collection Services, Inc. (ACSI) is no longer involved in the collection of this account. ********************** has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports, with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?

Thank you for the opportunity to respond to this complaint.????

********************;
Customer Answer
Date: 04/22/2024

Complaint: 21589275

I am rejecting this response because:
You need to provide the DETAILS - dates/times/and personnel involved. I need this information to forward to my attorney/the court for a bankruptcy law violation.

Sincerely,

***************************
Business Response
Date: 04/29/2024
****************,

Please be advised that once Automated Collection Services, Inc. (ACSI) was made aware of a possible bankruptcy, the account was set to have no outbound collection efforts made. Once the bankruptcy was verified in PACER the account was closed and returned to our client, City of Mobile Fire and *********** on April 18, 2024. That same day ACSI sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports, with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?

Thank you for the opportunity to respond to this complaint.????

********************;
Customer Answer
Date: 04/30/2024

Complaint: 21589275

I am rejecting this response because the bankruptcy was filed 2/2/24 and the creditor and collection agency chose to take action after the filing. This information has been forwarded to the court.

Sincerely,

***************************
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called Automated Collection Services, Inc. because i asked for debt validation, they sent me a 3 year old bill from a spectrum account i has already settled. I asked them why do i owe them money and they said that i dont that i owe spectrum. If i do not owe Automated Collection Services, *** any money , then they should not be reporting it
Business Response
Date: 03/21/2024
*****************,

Please be advised that this account was closed and returned to our client, ******* Communications, and Automated Collection Services, Inc. (ACSI) is no longer involved in collecting this account. ********************** has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports,with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?

Thank you for the opportunity to respond to this complaint.????
*********************
Customer Answer
Date: 03/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a call on 1/19/24 that did not leave a voice mail. I returned the calls at the number left on my phone. Ill also state I have received NOTHING from ACSI in regards to this debt, nor has my husband. Upon speaking to the representative ** told there are 2 accounts, one for myself and one for my husband. Im told I co-signed for him which I did not, but my phone number was used on the contract for contact purposes. These accounts are for LVAC a gym in *********. I am not responsible for my husbands account and never have been but the representative continued to imply I was, so Id really love to see where my signature was ever on his account. I told the representative after being told the amount due was over 900$ that there was absolutely zero way Id be paying for it or my husbands account balance. At this point she became very hostile while I told her my income was federally protected from being garnished or any collection attempts. I then told her to remove my number from being contacted. She then threatened me by saying this will be put on your credit report good luck getting anything now and hung up on **** dont appreciate being bullied on a bottom feeder debt collectors call because they didnt like the answer they got. I also dont appreciate being told Ill never get anything because a random gym membership debt shows on my credit. I really could care less what the representative thinks of me, but I absolutely will not be treated like garbage because the representative realized shed never get a dime from me and her mediocre attempts to scare me into conforming would never work.
Customer Answer
Date: 01/19/2024
I know I owe the debt Im just not paying it and have not been notified by mail about any account only by phone. This was never a dispute about the validity of this debt. Im well aware its my account and my husbands account as well (however I am not a as co-Disney for his account regardless of the comment claiming I am)
Business Response
Date: 01/23/2024
My name is *********************. I am the Vice President of Compliance for Automated Collection Services, Inc. (ACSI) and have been asked to respond to Ms. ********************* complaint. ACSI has completed its investigation, and the results are as follows. ACSI doesnt have an account for a consumer named *****************************. Additionally, ACSI does not have a business relationship with Las Vegas Athletic Clubs. Therefore, it appears that this complaint was forwarded to ** in error.

Thank you for the opportunity to respond to this complaint.??
*********************?
Initial Complaint
Date:08/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with *****************************, I do not have a contract with Automated Collection Services, Inc. , they did not provide me with the original contract as requested.
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is saying I owe them money for another company I told you can not collect on anything you dont have proof of ownership of the debt I went to the store they are saying I owe the company told they know nothing about them and report it to bbb and call the 3 credit bureaus as well I dont owe this debt and credit bureau wont delete off my report i requested a debt verification they dont have it I demand this to be deleted off my credit report
Customer Answer
Date: 05/10/2023
ACSI saying they have a account with them from Conns App I told them I need debt verification letter first I went to conns app and ask more about this company the representative told me she knows nothing about this company I never received the letter I requested and they are calling from all kinds of phone numbers and kept asking to call back
Business Response
Date: 05/22/2023
****************,

Please be advised that this account was closed and returned to our client Conn's Appliances and Automated Collection Services, Inc.(ACSI) is no longer involved in collecting this account. Additionally, ACSI also never reported this account to the consumer reporting agencies (CRAs).

Thank you for the opportunity to respond to this complaint.

********************;
Customer Answer
Date: 05/23/2023

Complaint: 20043032

I am rejecting this response because: this account should be off my credit report conns have no rights to do this on my behalf

Sincerely,

*************************

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Automated Collection Services, Inc.

Automated Collection Services, Inc.

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Automated Collection Services, Inc. is BBB Accredited.

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Automated Collection Services, Inc. is BBB Accredited.