Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
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  MAA Southwind

  8345 Championship Dr Memphis, TN 38125

  
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  MAA Dexter Lake

  1505 Dexter Lake Dr Cordova, TN 38016-8699

  
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  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

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  MAA National Landing

  1201 South Joyce Street Arlington, VA 22202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 25th, 2022 in the afternoon, one of the water pipes in my apartment broke due to the severe weather conditions during this week. This resulted in flooding part of the living area in my one-bedroom apartment. I called the fire department who came and shutdown the water. Then, I contacted the leasing office who sent me a maintenance guy who fixed the pipe and soaked the water then the carpet company treated the carpet with some sprays. However, the mold smell is still very strong and I cannot breath properly in my living area. I contacted the administration of the MAA in ********* where I live, to change the carpet for me. However, they refused saying that they will be paying a lot of money for the company that will move my furniture and they are not ready to do so. I am now suffering in this apartment because I can't breath properly and the smell of the mold is terrible. The smell of the mold is very unhealthy and it will cause me many health problems in addition to how difficult i is to stay in the living area with this smell.

  Business Response

  Date: 01/09/2023

  On December 25th, **** called in a leak coming from her storage closet due to a pipe burst from freezing temperatures from Winter Storm ******* The fire department came out and turned off the water to the building until the pipe could be repaired. Our contracted vendor came out on December 25th to extract the water, fix the pipe, turn the water to the building back on and place fans to dry out any moisture in the carpet for 3 days. Once the fans were removed the carpet was cleaned and treated to prevent any mold/mildew growth. **** reached out and said that her carpet smell like mold and she could not breath and live in those conditions and wanted her carpet to be replaced. Maintenance went to assess her carpet conditions and said that her carpet looked fine and did not have an odor. I informed him that we would not be replacing the carpet and he relayed the message as I had intentions on letting her know as well. I went along with my assistant property manager to assess the carpet for a second opinion. I could not really smell the carpet due to the aroma of food and the window being open but there was a light stench. I explained that we followed protocol and mold/mildew takes longer to grow compared to the timing of when her carpet was wet. She stated she just wanted her carpet padding double checked to make sure it is not still wet. I reassured her that we could have our carpet vendors to come out and treat the carpet and double check the padding and start there; **** appeared to be satisfied with the response. The carpet vendor stated that "We can come by tomorrow to check everything, carpet clean and apply and antimicrobial. Usually takes 21 to ************************************************************ that case it can appear immediately. What she is smelling is the pad off gassing bacteria. This is common and just like the odor you can get from a wet towel. " I shared that information with her as well. I followed up with her to see if the smell got better and she informed me that he did not check the padding because he did not have the proper equipment. I will reach out to our carpet vendor to see what happened with that. **** stated that it smells much better.

  Customer Answer

  Date: 01/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at the Lincoln on the Green Apartments from September 2018 to September 2022. I was scheduled to move out on 9/08/2022, and after disputing several charges the final total I was given was $150.83 by the Assistant property manager *************************. On 10/13/2022 ************************* advised, via email" that an "insufficient notice" charge had been removed from my account, but a statement that I received that same day stated that $107.98 of the $150.83 was for "insufficient notice." As per the office staff, I sent an email to ************************* on July 8th, 2022, exactly two months prior to the end of my lease, stating that I would not be renewing my lease. This is why I do not owe that fee. Currently, I have sent numerous emails to *************************, the general office email, and ***************************** (Property Manager). These people do not respond to emails and have blown me off when I show up in person. According to their staff, they are never in the office or too busy to talk. I have left numerous messages, and I have even contacted the corporate office in an attempt to settle this situation. This charge has been sent to collections, and threats have been made to affect my credit score. Also, I was not present for the final walk through of my apartment, but I made sure that the apartment was left in excellent condition. I have yet to receive my deposit back, or an explanation of why I would not receive my deposit back. I know several people that have moved out of Lincoln on the Green Apartments, and all have said that they make up something to charge people with as they were moving out. I could have paid the $150, but I do not owe it. I will not allow these people to bully me out of my hard earned money. I would appreciate your assistance with this matter. Thank you.

  Business Response

  Date: 01/04/2023

  I have reviewed the above referenced account and found that **************** was not charged an insufficient notice fee. However, he needed 2 additional days to move out and therefore was charged rent for 2 additional days. He did not pay a security deposit upon moving because he worked for a preferred employer and therefore did not have any funds to be refunded. I hope this helps clear up any confusion. 

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have experienced a pipe burst twice in the last week. Gallons of water flooded our apartment. Our property would have been damaged had we not been present both times. Employees of MAA have confirmed the issue is the fault of maintenance. The same pipe that has burst has not been sealed properly. 6 different people have come to work on the issue in our apartment with no proof of certification. We have contacted the property manager who offered a $388 rent deduction but we simply do not feel safe living here. This has wasted our time and put our lives and property at risk. The $2100 we pay in rent is not justified with this quality of service. We are seeking one full months rent in compensation as well as a ********-certified plumber repair. We would like the option to move to another apartment if we cannot feel assured that the issue is properly addressed.

  Business Response

  Date: 12/19/2022

  On December 4th, the resident put in a work order that their hvac sounded like it was leaking. On December, 6th maintenance replaced a part on the water heater and believed the issue was resolved. On the night of December 10th, the resident called emergency maintenance because their water heater was flooding. Maintenance responded and found that the piece replaced did not hold. Fans and a dehumidifier was added to their apartment to dry out the apartment and drywall repairs were completed on December 15th. The resident's rent is $2005. On December 16th, a prorated rent credit of $388.02 to cover December 10th-Deceber 15th was added to their account. On Saturday, December 17th, the resident called emergency maintenance because they reported a leak in the water heater. Maintenance responded and found that the *** cement used was not strong enough so maintenance replaced the part with SharkBite fitter. Our contractor, ******** Pluming is on site currently to make sure the repair is complete and inspect the water heater for any other issues. The dry wall and carpet repairs are also getting completed today. A prorated rent credit of $194.04 was applied to their account today (December 19th) to cover days December 17-December 19th. Although we will not issues a one month credit, we can discuss transfer options if interested.

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18604565
  
  I am rejecting this response because:

  The unsafe living conditions presented themselves on December 4th and persisted until at least today, December 19th.  We still do not have a report from a state-certified technician that the plumbing is fixed and safe.

  The business failed to adequately respond to an emergency plumbing issue within 1-3 days of December 10th when the first leak and subsequent flooding occurred.  A ******** state licensed technician was never brought on-site for this first occurrence. 
  

  $1423 base rent (not including the increased price of utilities that we will have to pay for loss of water and use of heavy duty drying appliances) for an unsafe apartment is not fair value. 

  We look forward to working with the property management company to come to a fair resolution. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 01/03/2023

  Hi ******, 

  The repairs are completed in your apartment. ***************** does not provide reports to residents, however as I mentioned over email, ***************** replaced the mixing value on your water heater. If you notice an overage on your electricity bill, please provide 3 of your last bills and we can credit off any difference to your account. We provided a prorated rent credit of $388.02 to cover days December 10-December 15th and prorated rent credit of $194.04 to cover days December 17th-December 19th. As we have provided credit for the days your apartment was not inhabitable, we will not issue any further credit. 

   

  Thanks,

• Initial Complaint

  Date:12/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $500 to MAA **** apartment complex when I moved in for my emotional support animal. I have submitted a doctors note, a *** registration letter, the fair housing act and HUD animals facts showing that I am exempt, but they still forced me to pay. After they took the money they have been ignoring me and started being rude to me so I give up on asking for a refund.

  Business Response

  Date: 01/20/2023

  After several attempts to contact and discuss this concern with our resident via phone, on 1/20/23 we emailed ******************** with detailed reasoning on the decision to decline his assistance animal accommodation request based on the documentation provided.  We included the invitation to submit new verification documents to reconsider his request.  

  Customer Answer

  Date: 01/26/2023

   
  Complaint: 18572205
  
  I am rejecting this response because:

  I was told by MAA **** property manager that the doctor whom I was given the diagnoses for an emotional support animal has a bad reputation and thats why they are declining my application. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/13/2023

  Based on HUD guidance, it is our policy with regard to assistance animal accommodations not to consider any third party, who established a relationship with a person requesting that accommodation solely for the purposes of providing the required verification, to be a reliablesource, familiar with the disability.  Based on this, we cannot accept the provided documentation as verification, however we are happy to re-evaluate new verification from a third-party professional with whom you have a therapeutic relationship regarding the disability.  

   

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18572205
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented at other MAA properties for 8 years with no problems. It has been 5 months at MAA Preserve and the noise complaints have been poorly handled. MAA is a pet friendly community but they should not interfere with a tenants covenant of quiet enjoyment. The person in 201 has a large dog that runs, jumps off furniture, throws things on the floor as early as 5:30am. The chaos is so loud that I have clear recordings on my phone that I presented to the property manager and legal counsel. From 8am to 8pm it is caged where it paws at the floor from boredom, bark all day. I have complained about this to the office with no response. It wasnt until after a ****** review that I was connected with the property manager. While he has been prompt, the solutions to this issue are unsatisfactory. Nothing has changed, so for my mental health I HAVE to take the offer to transfer on my own dime just to be able to sleep and enjoy a living room that I pay $1700 for. The waived fees mean nothing, especially when Im not the one who created the problem. There is a disconnect between the office and property manager. I called to start this process and they have no idea what Im referring to. Its now been a week since then. If I have to move, I need reassurance that I will be approved for the new apt of my choosing so I can repack my life and book a moving company in advance but no. This entire process has been disappointing at every turn.

  Business Response

  Date: 12/05/2022

  Hello,

  Thank you for your response. We apologize that you have experienced a noise concern within your apartment home. We are working with the upstairs tenant in efforts to limit the noise concerns. The regional property manager will reach back out to address your concern. We appreciate your continued patience and residency at MAA Preserve. 

  Thank you,

  MAA Preserve Management 

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into *************************** in June and from the time we moved in things were already broken are continuing to break from water, sink, A/C, door, dryer, freezer, door lock, roaches, doors dont actually close etc. my husband and I chose this community because its in a good neighborhood and for **** a month and the claim to be a luxury apartment complex we assumed the price would match the quality of the apartment however that was not the case not a month has gone by that we havent seen maintenance in our apartment and aside from having 17 maintenance requests there is emails with the apartment manager and a call to corporate to get things fixed. At our last apartment we were there for two years and maybe had 5 maintenance request only one for a real issue the rest were things like smoke detector battery etc. We have a 13 month old son and him playing with a ***** was the last straw we have decided to move out.

  Business Response

  Date: 12/02/2022

  After investigating the situation, I found that *************** did not have the best move in experience. Unfortunately, some items were overlooked while preparing the apartment home for move in. While this was not ideal, we recognized that we did not meet ******************* expectations and issued her a $500 rental credit for the inconvenience. In addition, I have confirmed all work orders were addressed promptly after her move in and any work orders submitted within the last 5 months have also been resolved. I recognize ***************** gave us the required 60 day notice. However, the early termination agreement does require a termination fee in the amount of $3486. 

  As we regret we were unable to meet ********************* expectations, we would also like to offer her a free Express Clean upon her move out. This is a savings of $250 and allows her to move out without cleaning her apartment home or being charged any additional cleaning fees.   

   

   

   

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18468526
  
  I am rejecting this response because:

  While the 500 credit was applied for the issues at move in I did not mention that in my complaint. My complaint is about all of the issues after you have to admit for $1800 a month at a luxury apartment complex the issues we faced and the amount of issues we had especially the roaches (we killed at least 6 in one day you cannot tell me that is because were in the south because Ive lived in the south 14 years and have never) are ridiculous in the time we were there not a month went by where we didnt see maintenance at least twice literally every time something was fixed something else broke and we dealt with this without doing a single review online or making any public complaints trying to give the apartment complex the chance to make the false advertising we were given during our tour and my son playing with a ***** right. 

  Sincerely,
  
  *********************

  Business Response

  Date: 12/06/2022

  We regret we were unable to meet ******************* expectations at ***************************. We are willing to meet her in the middle by offering to waive 1/2 of her termination fee in the amount of $1743. 

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my unit at MAA ********* for several years. In those years, Ive had no complaints or issues with noises until my previous neighbors in the unit above me (3rd floor) moved out in July. The flooring was updated. I can now hear and feel the vibration of every footstep taken by my new neighbors. The vibrations from their footsteps are so strong that they often cause my apartment to shake. My ceiling fans, blinds, and paintings shake. It is intolerable! These noises and vibrations often happen late at night and early in the morning (11 pm - 3 am). As a resident, I am entitled to Quiet Enjoyment. I have the right to occupy my rental unit peacefully. However, I am constantly being disrupted by the noises and vibrations from the upstairs unit. I am also awakened at odd hours of the night by these excessive noises from my upstairs neighbors. These noises include loud banging, dropping, dragging, arguing, yelling, and dogs barking. I have done my due diligence in reporting this issue. I started reaching out to the leasing office for help in July 2022. My next door neighbor and I met with the assistant manager and gave a detailed account of this noise issue. I have sent 7 complaints in writing to the leasing office manager and assistant manager since July 2022. I have also called the front office and the apartment after-hours line on more than 10 occasions. However, the leasing office has done nothing to resolve this issue. It is an ongoing issue. This is an unacceptable living condition.

  Business Response

  Date: 12/09/2022

  I spoke with ******* on the phone.  I explained that the Courtesy Officer was able to respond to her noise complaint against her neighbor within a few minutes and did not hear any noise.  The neighbor is also denying that they are making noise. They did admit to watching a movie and I made them aware they must keep the volume lower as the yelling she heard could have been from the movie.  The neighbor stated she banged on her ceiling (their floor) yelling profanities that same night.  She is denying that she did this. 
  I explained that since her neighbor has been disputing being loud with the noise complaints she has placed, we need a witness to the noise as we can't take sides.  She believes that since she has lived here for 7 years that should be enough evidence.  I explained we can't operate that way.  In response to her request of being let out of her lease,I made her aware that MAA can't waive termination fees but that we could waive a transfer fee if she would like to move on-site at her own expense.  She said she would like to move forward with this option. She has selected another apartment to transfer into on-site.
  
  ********************************
  Property Manager, MAA Riverside
  4403 Northside Parkway Atlanta, ** 30327

   P: **************

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18467290
  
  I am rejecting this response because:

  As previously mentioned, I have lived in my unit at MAA ********* for almost seven years without any issues with noise from my neighbors. The manager (******************************) has given no appreciation for the fact that I have been a resident for seven years with no prior complaints. However, the current tenants above me have been making excessive and abnormally loud noises, often late at night and early in the morning. I have recorded these noises for verification. However, the manager has refused to accept them.

  Also, as previously stated, after the renovations to the flooring, I can now hear and feel the vibration of every footstep taken by the tenants and their dogs.

  After my last complaint, the MAA Riverside manager offered to transfer me to another unit. I spent a significant amount of time and effort searching and viewing new units. We were not able to find another 2nd-floor unit that would not have a noise issue. Therefore, I was considering transferring to a third-floor unit. However, I do not wish to live on the third floor.

  In addition, the manager's response (BBB response) belittled my complaint. She stated that the yelling I heard might have been from the upstairs neighbors watching a movie on t.v. She has no evidence of this and should not have stated it. She failed to mention in her response that my upstairs neighbors admitted to watching a movie loudly at 3:00 am. She stated that she asked them to lower the volume. She also failed to mention that the courtesy officer went to the unit to investigate the noise issue. However, the neighbors did not answer their door. In fact, the courtesy officer stated that each time he visited the upstairs unit in response to a noise complaint, the tenants never answered their door, and he informed the manager of this.

  Further, ****'s response quoted a statement from the upstairs tenants (indicating that I banged on the ceiling and yelled profanities). This was a blatant lie. She had no evidence of this and no right to quote this. This was very unprofessional. More importantly, this is defamation. It goes against MAA's commitment to providing its residents with a safe, fair, and comfortable living environment. Her response is unacceptable. The handling of this situation is unacceptable.

  As previously stated, I can no longer have peaceful enjoyment in my unit. Furthermore, I was unable to find a suitable replacement unit. Therefore, I request to be let out of my lease. I also made this request to the corporate office. They did not respond to my request. The manager responded. She overlooked my previous response, where I stated that I do not wish to live on the 3rd floor.

  I request to be let out of my lease. As I have the legal right to enjoy my unit peacefully, this should be a straightforward request. However, it has currently been denied.
  
  Sincerely,
  ******* 

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** reached out to corporate more than 10 times in the past 6 months, and no one has called me back regarding the debt settlement for *****************.

  Business Response

  Date: 11/22/2022

  Good Afternoon
  
  Thank you for reaching out regarding your balance with MAA ************.  Your account has been turned over to our collection agency.  Since the account has already been transferred to TSI you will need to contact them directly to discuss settlement and/or payment arrangements.  The collection agency is TSI and they can be reached at ************.  

  The collection agency has a pre-approved settlement rate per our agreement for all former residents in collections.  MAA does not negotiate directly with former residents once an account is turned over to collections.  You will need to follow up with TSI to negotiate any settlement requests etc.  TSI will provide you with all necessary documents per the agreed upon terms of the settlement or payment plan.  MAA is not able to assist with this matter once it has been moved to the collection agency.  Hope this helps better understand the process and next steps for you to contact TSI directly.
  
  Thanks,
  
        ****** Jackson
         Regional ******************** Division
         ********************************************************************************************************** 75001
         P: ************  M: ************
         www.maac.com

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in on: 7/15/22 For the time we moved in, several problems like no ** for a month over a span of 2 months as it was replaced then started leaking again etc. others to mention but the most concerning that Im here to share is the neighbors blare subwoofer music through our master bedroom 24/7, mainly all day everyday when I work nights at the hospital. I come home to try to get 7 hours of sleep if I can unless the speakers are shaking my whole bed frame. I have to be in surgery cases and work with NICU babies where if I dont get healthy sleep I am not able to do quality work let alone my mental health be any good. I have messaged the leasing office numerous times about the situation and how to move out of here but yet they say they contacted the apartment making the noise with nothing being any different still music being played all day all night. I told them that we have called the cops acouple of times for noise complaint as the ordinance was past its time. We keep getting our quite safe living environment ruined and we are falling apart week by week. We need assistance on how to move out before we turn unhealthy with the living environment.Please contact me asap about the steps my wife and two kids ages 4 and 7 months old can take to get out and try to live a healthier lifes, also she is graduating nursing school next month and will be working nights at the same hospital so that if she has to deal with the music and bass from speakers we will be really bad off. We need to get out as weve wasted the past 5 months in misery due to the living situations no ** and noisy neighbors, weve contacted corporate about the ** as you all could possibly have that on record. I will settle with you all $2,000 cash (more than a months rent) to move out today. Nothing more because of the living environment we have had to deal with is awful and unfair. Were wiling to settle or negotiate, otherwise bring it to attention elsewhere.MAA Twin Lakes ******* **

  Business Response

  Date: 12/01/2022

    As of today 12/1/2022 at 2:40pm, we have not made contact with resident to be able to address his concerns.  The following is a list of time that we have tried o reach ******************; 11/21/2022 2:30 PM LVM and emailed, 11/23/2022 -  3:00 PM LVM, 11/28/2022 4:15 PM LVM  and emailed, 11/29/2022 3:30 PM Posted letter to door, trying to reach, 11/30/2022 4:45 PM Straight to Voicemail (full; no message).  

  Please let us know if you need anything else. 

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is needed to be handled by my wife as I sleep during these hours stating I work on night shift at the hospital. I will have my wife call because now there is subwoofer music coming from below my sons room all day. My wifes phone number listed in the apartment as well ****** : **********. We need to move out is the bottoms line, theres no way for us to live a peace life have my son out of his room so that I can sleep but all of the sudden below his room there is music and the music from the master bedroom doesnt stop as well.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for job and they completed a credit check. This job refused to hire my due to inaccurate information on my credit is listed as a "Judgement/Lein" from MAA ***************. This company filed 2 judgement/lien with ****** JP CT 4-2 ******. Thes account were paid in full 2017/2019, they are still reporting is an outstanding open balance. MAA Remington Hill refuses to submit a judgement/lien release form with the court to get the judgement/lien removed.

  Business Response

  Date: 11/30/2022

  To whom it may concern,

  Multiple staff members have spoken with ******************** and she was repeatedly advised that we are unable to accommodate her request. She was given the reason we cannot accommodate during each conversation.

  ******************** was evicted for non payment of rent and judgement was awarded to *************** in May 2018. Her file and account were submitted to a 3rd party collection agency after this time. Once a file is sent to a 3rd party collection agency, the property no longer has access or information pertaining to the file. Payment was not made to the property, nor does the property does not have any documents or information pertaining to her lease contract or account. For these reasons, we are unable to submit a release of judgement on her behalf.

  While we certainly understand her frustration, this request is not the responsibility of MAA ***************.

  If you have any additional questions or concerns, please do not hesitate to contact me.

  Best regards,

  *****************************, CAM

  Property Manager

  MAA ***************

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